10 reviews (2/5) and information for Nelsonslaw LLP, Derby
How to find us
Sterne House, Lodge Lane, Derby, Derbyshire, DE1 3WD
Languages spoken English, French
Size of firm 8 solicitors
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Legal services at this branch
- Administrative and public law
- Clinical negligence
- Commercial litigation
- Commercial property
- Company and commercial
- Conveyancing - residential
- Corporate finance
- Debt and bankruptcy - personal
- Debt recovery
- Dispute resolution - civil mediation
- Dispute resolution - commercial mediation
- European Community law
- Family - general
- Family - mediation
- Information Technology
- Insolvency and restructuring - business
- Intellectual property
- Landlord and tenant - residential
- Litigation - general
- entertainment and sport
- Mental health
- Mergers and acquisitions
- Neighbour disputes
- Personal injury
- Private client - Probate
- Private client - trusts
- Private client - Wills
- Professional negligence
Will and probate
19/05/20 - Reviewed by John Dunn
We needed a notary and were put in touch with Martin Jinks .
Martin was extremely efficient and guided us through the whole process especially considering the current problems on the coronavirus pandemic. Within a matter of days
the forms were completed and we were completely satisfied .
22/11/18 - Reviewed by Amy Swinden
Brilliant service with the proceedings with Nelsons law especially Gareth protheroe, he has been outstanding through all of this and I don't no what I would of done without him he has been my rock! Also Gareths manager aswell Melanie brigden she has been outstanding aswell I would deffinately recommend this company and these 2 solicitors if anyone needs help with family law. Will be missed when all is at an end. Also Gareth has been brilliant with my daughter.
Will and probate
17/01/18 - Reviewed by Bernadette Gislason
We used this firm a couple of years ago to finalize an estate matter for us. We were the beneficiaries and Executrix. We found this firm absolutely horrendous to deal with. We used Natasha. The file was sent to Nelsons from the Public Trustee so we continued on using them. Biggest mistake we could have made. Getting information was like herding kittens. It was a very straight forward estate as estates go. It took Natasha quite a while to take certain steps. When I would send an email on behalf of the beneficiaries and the Executrix asking what was happening with very little information forthcoming and eventually having to get quite snarky with her we would be billed for it. We literally had so little feedback and paperwork, then we would question why and would be billed for asking why the delays and what is happening. Initially one of the beneficiaries was left off the list. We brought this to her attention and it was resolved. Eventually the file was settled but the statement of account we received for the very poor work we felt we received contained little information. She seemed to have an issue keeping anyone informed even when we asked and asked and asked and asked (and getting billed for asking). The account gave few details. I am a paralegal and have 34 years of legal service so I knew what to expect and what would be appropriate. We never really did get a full accounting but eventually we involved the managing partner and did receive a reduction in the account which we felt was most certainly over-billed and a better explanation rather than the standard 'for legal services rendered'. It was disgusting. We just recently learned almost 2 years later that there was a further payment due to us all as interest from monies held in trust with another bank and law firm. We have asked repeatedly how long this law firm held on to this money for and have yet to receive a response. 22 months have actually passed since we thought this file was closed. Suddenly we received a deposit into our bank accounts with absolutely no explanation whatsoever but this seems to be the way Nelsons work. Had one of the beneficiaries not noticed this small payment to us we could easily have known nothing about it as it got lost in the ins and outs of our bank accounts. Now wouldn't you think a letter would be sent to the Executrix of a phone call even, but nope! Nothing. No explanation at all other than it was interest from a former account but no explanation as to how long they sat on this for before they bothered to send these funds to us. I suspect they had this money for quite some time and found it upon the file coming up for closing. I don't know. That is just a guess on my part. So, bottom line, well we can only give you our experience but it was horrible dealing with this firm and every single one of us felt the same way. None of us would ever use this business again. They don't really even deserve one star but I shall be generous here and give them one if only because they are breathing. Use with caution.
11/01/21 - Response by Ryan Mozley
You are not the only person to have a awful service from these.
06/12/17 - Reviewed by Paul Gilman
I first came into contact with Nelsons in 2016 via recommendation from another practice.
At the time I was in a very bad place due to a very difficult time with my now ex wife - my situation was dire and instructing Nelsons only proved to make the situation even worse, orders that could have helped me were neglected and to be honest if you are male and find Shelley Scott handling your case unfortunately youâ€™re in a very bad place.
The basics like answering the phone/returning messages just do not happen and statements are routinely late.
PLEASE THINK VERY CAREFULLY ABOUT INSTRUCTING THIS COMPANY
All of the reviews canâ€™t be wrong regarding an apparent attitude problem this company appears to have - do yourself a huge favour and Google Smiths Partnership in Derby.
13/06/17 - Reviewed by Anonymous
Avoid them they don't reply to any emails rang them so many times awnser machine on ALL the time just could never get hold of them they just were not intrested we ended up cancelling with them AMAZINGLY emailed us straight away to say they would set bill prepared AVOID
22/04/17 - Reviewed by Steven Whittaker
Overall a good service, communication could have been better but my house sale went through in four weeks and I got text message updates and emails from time to time. I'd recommend to friends and family.
General Legal advice
21/09/16 - Reviewed by Anonymous
Changed name on deed to suit own needs.
Avoid. Use a donkey at least there honest
General Legal advice
31/08/15 - Reviewed by anon
worst customer service i have ever had. very slack no effort in what they are doing never mind the fact that they are getting paid! could have done the job better myself
13/07/15 - Reviewed by Andrew S
Avoid at all costs. Phone calls very rarely returned. When you do get to speak to someone they give you an answer that suits them, then when you eventually speak to them again they denied what they had said in the first place. Then when you question it you get a 'so what' answer. If you tell them that you want to complain they get one of the partners to call you back about 30 minutes later to be told that they have looked through the file and they say there is nothing to complain about. Terrible customer care. Would not pay them in washers.
24/05/12 - Reviewed by Anonymous
Nelsons Solicitors has offices throughout the East Midlands in Nottingham, Leicester & Derby, providing legal services for businesses and legal advice for individuals.
Nelsons Solicitors are friendly and approachable - we encourage you to get in touch with us to discuss your problems or requirements.
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