31 reviews (2/5) and information for Gordon Brown Law Firm LLP - PERMANENTLY CLOSED, Chester Le Street

08/04/20 - Reviewed by innocent investor

will never recommend to others as they have made thousands of investors loose their hard earn money and life time savings evaporate into scam.
stay away from them , they will do conveyancing for any scam to make money.
A massive lawsuit will take them to task very soon.

Was this review helpful?  
36   24

Respond   Report abuse

28/01/20 - Reviewed by James M

Used Peter Durham. Communication was excellent and got the job done efficiently. Have recommended to others. Used the quote page on their website, price was very competitive

Was this review helpful?  
31   19

Respond   Report abuse

23/12/19 - Reviewed by Anonymous

used Paul Lott for a settlement agreement. Got booked in very quickly. He was friendly and the process was quick

Was this review helpful?  
31   32

Respond   Report abuse

23/12/19 - Reviewed by Anonymous

Used Rebecca Harbton Gray for a will and LPA. A friendly Cost efficient service, would definitely recommend

Was this review helpful?  
29   19

Respond   Report abuse

23/12/19 - Reviewed by Anonymous

Used Simon Dakers he was excellent

Was this review helpful?  
33   22

Respond   Report abuse

23/12/19 - Reviewed by Anonymous

Have used John Morgan for my commercial lease work the service is excellent. He is honest and efficient

Was this review helpful?  
23   14

Respond   Report abuse

23/12/19 - Reviewed by Anonymous

Have used this firm to buy investment property for years excellent service

Was this review helpful?  
27   24

Respond   Report abuse

02/11/19 - Reviewed by Anonymous

Deceitful and untrustworthy. The estate agent proved they had been lying. An utter disgrace.

Was this review helpful?  
48   19

Respond   Report abuse

21/10/19 - Reviewed by sitna

Terrible experience using Gordon Brown, especially Daniel Hall at Chester-Le-Street, to handle the sale and purchase of my property. I have had to chase them constantly to do their job, and he keeps being away from the office. My file seems to have been handled by different people during the process and nobody seems to be taking any responsibility. They keep blaming the buyer's solicitors, but I know directly from the buyer that they have been ready to exchange contracts and are waiting to hear from Gordon Brown, whereas Gordon Brown says that it is them. I don't know who to believe! I would not recommend using these solicitors to anyone.

Was this review helpful?  
32   28

Respond   Report abuse

09/08/19 - Reviewed by Owen

Rude to deal with, disorganised, couldn't even turn up on time for court. Very poor service.

Was this review helpful?  
26   30

Respond   Report abuse

09/04/19 - Reviewed by Anonymous

The service Gordon Brown Solicitors provided was extremely poor, they could not keep to timelines and it was virtually impossible to contact them via phone calls or email. The solicitor would reply at the end of the day just before they left and therefore you would have to wait to the next day to contact them again. Dont expect any phone calls back. Extremely unprofessional service. Avoid at all costs!

Was this review helpful?  
38   21

Respond   Report abuse

20/11/18 - Reviewed by rita

DO NOT USE THIS FIRM, they take forever to complete, they never answer their phones and in the end they ask for extra money.

I had a terrible experience regarding buying my house, the mortgage was returned back to my lender 3 times and in the end I paid extra money on not completing on time.

Was this review helpful?  
43   21

Respond   Report abuse

17/10/18 - Reviewed by Anonymous

These were recommended to us by Halifax as they were on their panel. Our case started in May 2018 and it is October a d still not completed. They do not respond to emails and calls and if I looose my discount offered from the council then i am thinking of taking to court.
Samantha Weston is the most unprofessional and incompetent person in this firm

Was this review helpful?  
48   31

Respond   Report abuse

03/10/18 - Reviewed by neil weaver

I agree with all the bad reviews. the lady handling my case was very incompetent, they also lost documents, sent documents to the wrong address. I have dealt with many conveyancers in my lifetime and these have by far been the worst.

Was this review helpful?  
44   31

Respond   Report abuse

02/10/18 - Reviewed by Anonymous

Absolutely abysmal service! Used them as conveyancers and received no updates without harassing them myself. They rarely replied to emails and never returned phone calls. They did not inform me that my conveyancer was going on holiday for 2 weeks during my completion date. They were confused about who was dealing with my case in the meantime. They failed to request required documents until the day before completion, and they lost every document that was sent by post and even 3 sets of documents that were handed in in person. These failures resulted in me not completing in time for my end of tenancy, so I had to couch surf for 3 weeks and put all my furniture in storage. My case took 12 weeks to process, despite me being a first time buyer with no chain, as well as the property being unoccupied. I am submitting a formal complaint. DO NOT USE THIS SOLICITOR!!

Was this review helpful?  
56   34

Respond   Report abuse

04/08/18 - Reviewed by Anonymous

Very poor service from this company, very slow to process sale and do not respond to your requests. If you want the sale to go through quickly then do not use this firm

Was this review helpful?  
49   20

Respond   Report abuse

06/07/18 - Reviewed by David william piper

Vrey pleased with the service and attention we received ,would recommend to anyone.

Was this review helpful?  
40   39

Respond   Report abuse

08/06/18 - Reviewed by Maggie roche

Could not fault the company in any way, I was dealt with very professionally, my solicitor Rebecca. Provided my paper work very quickly, with a lovely smile. Thank you everyone.

Was this review helpful?  
29   33

Respond   Report abuse

25/03/18 - Reviewed by Anonymous

Do not use Gordon Brown LLP services. Their customer service is abysmal and the solicitor we had to deal with, extremely unprofessional:
- Impossible to contact them. The solicitor wouldn't return calls, or replay certain emails.
- Didn't even check many of the contracts sent to use which contained typos, wrong names or simple incorrect data.
- They put in risk the buy of the flat by also ignoring the seller's solicitor communications.
- Customer service didn't care about any issues with their solicitor.
- When we finally were forced to change solicitor, they claimed they didn't hold any paperwork for our case.

On top of that, we followed the procedure to fill a formal complaint that they also ignored (so a useless process). We were forced to go to Legal Ombudsman.

Was this review helpful?  
35   29

Respond   Report abuse

17/10/17 - Reviewed by Anonymous

Disgusted with the service when I initially bought my property. 4 months later was hassled for more money as they had misquoted. Now 18 months on turns out they have messed up the sale and so far has taken 3 months of chasing for them to correct but they dont respond to calls or emails. Avoid at all costs!

Was this review helpful?  
49   26

Respond   Report abuse

10/10/17 - Reviewed by unhappy

if there was a 0 star rating they would get it, I cant stress enough not to use this firm of armatures. how they have not been closed down is beyond me. they are lazy and incompetent, they lose paper work, and I am sure they sit on the paper work literally which gives them the confidence to think they are bigger than they are . serious biggest bunch of ignorant children running the firm and a total joke, caused months of stress and even when threatened with the law society they still didn't pull their finger out.

Was this review helpful?  
36   26

Respond   Report abuse

01/10/17 - Reviewed by Anonymous

I cannot stress enough that you should avoid this firm.

I used them for a house purchase and useless doesn't even begin to cover it. They messed up every step of the way, never contacted me or were contactable and only started to rectify the situation when I tried to speak to the lead partner (who refused to take my calls.)

They are a bunch of rank amateurs with no idea as to what they're doing.

Avoid, avoid, avoid

Was this review helpful?  
32   23

Respond   Report abuse

25/04/17 - Reviewed by Chris

Great quick service

Was this review helpful?  
31   38

Respond   Report abuse

24/04/17 - Reviewed by Anonymous

This firm was very slow and took alot of attempts to contact conveyancer. Numerous amounts of phone calls which were never answered messages left which never replied.

My constant emails got replies however paperwork I sent back straightaway was not looked upon. No clear communication with vendors solictors
Took 4 months for completion when I already had morgage offer in place before hand.

Was this review helpful?  
43   29

Respond   Report abuse

28/11/16 - Reviewed by florence Jackson

I will recommend them to others

Was this review helpful?  
29   19

Respond   Report abuse

22/10/14 - Reviewed by Anglia Research

One of the most incompetent and tardy firms we have come across. The time and expense that they spent on a simple matter that we referred to them was four or five times what it should have been. One to avoid.

Was this review helpful?  
50   29

Respond   Report abuse