2 reviews (1/5) and information for Talbots Law Ltd, Wolverhampton

16/07/26 - Reviewed by Kev WHeeldon

Poor Communication, Repeated Errors and Avoidable Delays

I have recently completed a Right to Buy purchase through Talbots Law and, unfortunately, my experience was extremely disappointing.

Throughout the transaction I experienced repeated delays, poor communication and a lack of proactive case management. Calls and emails regularly went unanswered, updates were rarely provided unless chased, and I was repeatedly promised call backs that never happened.

The most frustrating aspect was that many of the delays appear to have been avoidable. Following a formal complaint to Stoke-on-Trent City Council, the council provided a detailed chronology of the transaction which highlighted multiple instances where Talbots failed to respond promptly, submitted an incorrect and unsigned TP1, provided incorrect information regarding funding arrangements, and repeatedly failed to satisfy the council's clearly stated legal requirements.

The council's formal response concluded that they had acted promptly throughout and that delays were attributable to Talbots' handling of the matter.

As a result of these delays, my mortgage offer reached expiry, leaving me facing additional borrowing costs and financial loss. The process became unnecessarily stressful and required significant effort on my part simply to obtain updates.

To add to the frustration, the final bill exceeded the original quotation by over £400 for additional Legal Fees due to the delays. The response I get when I questioned it was, if you don't pay, we will not be able to complete.

The purchase has now completed, but only after months of avoidable stress, chasing, and uncertainty.

I appreciate that conveyancing transactions can be complex, but communication, accuracy and responsiveness are basic expectations when paying for a professional legal service. Unfortunately, based on my experience, Talbots fell well below those expectations.

A complaint was raised straight after completion 15/06/2026 and a month later, I'm still awaiting a response!

Would I use Talbots again? ABSOLUTELY NOT

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01/06/21 - Reviewed by Fed-up

The sale of our property should have been straightforward as there was no chain involved, but it dragged on for months. Communication from Talbots was poor, we had to keep contacting them to find out how the sale was progressing, as they didn’t give us any updates. They didn’t even tell us when exchange of contracts was taking place, and that they were going to complete the sale on the same day, despite me having emailed Talbots to ask for an update on the sale. We found out by accident half-way through one afternoon that we no longer owned the house, with furniture still in the house, and no removal van booked! We had to rush to clear the property before the new owners arrived, which was very upsetting as we felt we didn’t have time to say ‘goodbye’ to the house properly. Then when we received the final invoice from Talbots, they had charged us more than their original quote for their abysmal service!
Talbots staff do not seem to think that homeowners have a right to be kept informed of any decisions made between solicitors regarding their property. They also seem to forget that the properties they are dealing with are not just a pile of bricks and a load of paperwork – they are people’s homes.
BUYING OR SELLING A HOME IS ALWAYS A STRESSFUL EXPERIENCE. DON’T MAKE IT ANY MORE STRESSFUL THAN IT NEEDS TO BE – DON’T USE TALBOTS!

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