1 reviews (1/5) and information for Thurstan Hoskin Solicitors LLP, Redruth

21/12/22 - Reviewed by Lost all trace of us and our paperwork

I am genuinely horrified by my experience with this solicitor. Do not trust them with your personal information! In October of 2021 we chose to store our existing wills with this solicitor. We could never get hold of our old solicitor so we wanted to feel safe knowing that if anything happened to us our wills were being dealt with efficiently. We had a zoom meeting with their Wills solicitor. We scanned and sent countless documents to her. All of which she acknowledged receipt of. I even bought a new passport purely to use as ID for our wills. We also hand delivered documents which they acknowledged receipt of. We were extremely prompt and thorough and keen to sort it out. She confirmed with us that everything was sorted out.
Then, in November (2022) I contacted her again as I wanted to makes a couple of changes to our will. We had a zoom meeting December 7th. Her invite to the meeting did not come through to us. She sent me a snotty email. When we eventually had the zoom meeting it went OK. I told myself perhaps she was busy and let the offhand email go. But that's not the big problem! I've been waiting for our updated wills. Today I get a letter that they have NO trace of any of our documents including our wills! All this time I felt safer yet they have obviously lost everything.
All the emails and scanned documents I sent to her in October are in my sent items and I still have her replies.
Their letter stated "we have no record of you being a client or your ID or will... which you felt we did have". I didn't FEEL it. I knew because I keep hold of records! Why would I randomly contact some solicitor and pretend they have my will. She asked where our original wills are?!
This is DISGRACEFUL as is their attitude of projecting blame. This has made me feel sick with shock and worry. I now have to start all over again.
Please save yourself the bother and look for another solicitor.

Was this review helpful?  
14   13

Respond   Report abuse