15 reviews (4/5) and information for Vanderpump & Sykes LLP, Enfield

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4.0 stars average for Vanderpump & Sykes LLP from 15 reviews  
15 Review(s)

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Lough Point, 2 Gladbeck Way, Enfield, Greater London, EN2 7JA


Languages spoken English, Farsi (Persian), Punjabi 
Size of firm 15 solicitors


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Reviews

4.0 stars average for Vanderpump & Sykes LLP from 15 reviews

Based on 15 review(s)

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Summary

5 stars   10
4 stars   1
3 stars   0
2 stars   0
1 stars   4

Legal services at this branch

  • Children
  • Commercial litigation
  • Commercial property
  • Company and commercial
  • Consumer
  • Conveyancing - residential
  • Employment
  • Family - general
  • Landlord and tenant - residential
  • Licensing gaming and betting
  • Litigation - general
  • Neighbour disputes
  • Personal injury
  • Planning
  • Private client - Probate
  • Private client - trusts
  • Private client - Wills
  • Professional negligence
  • Tax


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Vanderpump & Sykes LLP

Conveyancing/property

5 stars

28/02/19 - Reviewed by nic

I have always found Vanderpump & Sykes to be an extremely professional and helpful Solicitors. I have used their services for a number of issues and I have always had the best service knowing that I can trust their judgement and advice. Which is a rare attribute to find these days.

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Vanderpump & Sykes LLP

Family

1 stars

02/02/19 - Reviewed by Anonymous

Family law guy mark heselton , just don't trust him. Put no effort in, went through the motions and lumped me with huge bills for just admin work! He didnt even try and contest nor defend me. IMO not upfront about costs and craft, just goes though the motions.

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Vanderpump & Sykes LLP

Conveyancing/property

1 stars

22/12/18 - Reviewed by Anonymous

Avoid. Mistakes, rude, unprofessional and expensive. DO NOT USE

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02/01/19 - Response by Andrew Anthony

We are sorry to hear of your dissatisfaction with our services. If you would like to contact me and let me know the circumstances I will investigate - I have no record of any complaint regarding our Conveyancing Department in recent times. We always welcome feedback - good or bad - as it helps us to give a better client experience going forward.

Kind regards,
Andrew Anthony
Email: andrewanthony@vanderpumps.co.uk.

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Vanderpump & Sykes LLP

Conveyancing/property

5 stars

06/07/18 - Reviewed by malwina stepien

Parisa did an excellent job of conveyancing my first property purchase. In all the times I phoned Parisa, she picks up her phone and she was always available to help.

The whole process went through very smoothly and with no stress. I'm really grateful for all her help and would recommend her unreservedly to anyone considering appointing a solicitor.

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Vanderpump & Sykes LLP

Divorce

5 stars

21/09/17 - Reviewed by Neil Cullingford

Mark Heselton represented me in my divorce and did a fantastic job. His level of service was superb, and really put me at ease. I'm absolutely over the moon at the result. Highly recommended.

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Vanderpump & Sykes LLP

Conveyancing/property

5 stars

05/09/17 - Reviewed by Jan

Efficient service, readily understood methods for the uninformed, friendly people who explain the details. Would recommend them in this branch of law.

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Vanderpump & Sykes LLP

Family

5 stars

03/09/17 - Reviewed by Anabel

I was going through a very difficult time in the easter period and many solicitors didn't have athe time to see me but Liz Orman came to the phone and saw me straight away. I cannot rate her highly enough the service I received through out the difficulties and how she stuck with me through it. As my mother says thank god you came across a good solicitor and person. Anabel Halawi

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Vanderpump & Sykes LLP

Divorce

5 stars

14/05/17 - Reviewed by Ms Lisa fleming

After a long time experiencing anxiety about my future. It was a relief to have the support
Of Vanderpump and Sykes litigation Partner and Team
I was enabled to make informed choices and take back control of my future
Mark Heselton's special skills , knowledge and judgment guided me through.
Mark chose other professionals along the way for the specific roles
All were exceptional in their delivery.
I am delighted with the outcome and would recommend anyone to take the steps with the support of Vanderpump and Sykes
Yours faithfully
Lisa Fleming

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Vanderpump & Sykes LLP

Divorce

5 stars

27/04/17 - Reviewed by Christine

I too found Mark Heselton and his team very good. He was always courteous and professional and helped me through a very difficult period of my life. He was very quick to respond and his advice was always sound.

I would have no hesitation in recommending Mark to anyone who is considering divorce

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Vanderpump & Sykes LLP

Conveyancing/property

5 stars

30/03/17 - Reviewed by Laura

As a first time buyer I was very overwhelmed by the whole process at first. The Vanderpump & Sykes team really made me feel like I could ask any question - at any time - and get an answer that was clear, concise and most importantly understandable. I had an extremely positive experience with the team and I would certainly recommend them to anyone.

Thank you for providing such a friendly and helpful service!!!

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Vanderpump & Sykes LLP

Conveyancing/property

1 stars

29/03/17 - Reviewed by Antony

A very disappointing end to what should have been a relatively straightforward sale. It comes to something when a senior partner resorts in a final e-mail to sarcasm. Up until the error referred to below the solicitor had done good work, indeed we commented on this, having had some pretty poor experiences of conveyancing solicitors previously.
A serious error by the solicitor in sending out an incorrect fixtures and fittings form had led to (an empty but none the less upsetting) threat of being taken to court for breach of contract and completion being delayed by three days. This naturally caused a lot of stress and aggravation.
The Vanderpump and Sykes solicitor would not amend her bill to reflect the stress and anxiety caused by her mistake but offered to send flowers and an apology. This was kindly accepted but never materialised.
Further communications with the company got nowhere and my fiancée received no refund from her bill.
One does not have the option to amend a bill as the company holds all the monies!!
Vanderpump and Sykes did not provide the level of service and client care expected from a well known company and did not fairly earn the fee paid for their services.

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30/03/17 - Response by Andrew Anthony

At Vanderpumps we take any expression of dissatisfaction seriously and one of our Senior Partners did respond fully to our clients concerns. The buyers solicitors should not have delayed the completion and we issued a Notice to Complete. In fact our solicitor did express that the buyers solicitors should send all the monies and the issue concerning the fridge freezer could be dealt with after completion.

We accepted responsibility for the arrears and agreed with the buyers solicitors that the sum of £400.00 would be offered as a concession towards the buyer finding a replacement fridge. The delay in the completion by the buyers was unlawful and our solicitor served the buyers solicitors with a notice to complete on 7th March 2017. This being the contract remedy available. Contact between our solicitor and the buyers solicitors led to the conclusion of the matter. It was agreed that the buyers would send £400 less to complete.

With regard to the flowers, there has been a delay as we wanted to close the file first. Anthony is quite right, we did indeed promise to send flowers and I can assure you that this will be done very soon!

I do hope that I have clarified matters, but please feel free to contact me directly if this is not the case.

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01/04/17 - Response by Antony

Thank you for the response Andrew. The flowers and chocolates have now arrived and they are very nice. An e-mail has gone back thanking the solicitor in question.
Apart from the major mistake over the Fixtures and Fittings form, which caused all the subsequent issues, we have no complaint with the way the solicitor handled the sale before during and after completion. However, it does seem wrong that one is expected to pay a full fee for less than perfect service which results in a huge amount of stress, worry and upset.
My complaint would never have arisen if the company had responded clearly to the request for compensation straight away. The fact that the issue was repeatedly ignored then fudged and eventually promised, but not actioned, was extremely unprofessional. A straightforward reply, explaining that a refund was not possible but indicating that a goodwill gesture would be made, was all that was needed. My fiancée has been a client of Vanderpumps and Sykes for over eight years and would have liked to have been treated with more respect (the sarcasm of a senior partner was not appreciated) and to have felt that her custom was valued.
I hope that my feedback will help the company to reflect on their standards of client care and make the necessary changes.

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Vanderpump & Sykes LLP

Divorce

5 stars

10/02/17 - Reviewed by Patrick

Have just seen the review given by "Jane" in respect of the service she says she received from Vanderpump & Sykes and, in particular, Mark Haselton. I had been intending to leave a review of my own regarding Mark's help to me during my divorce proceedings in 2015/16 and seeing Jane's comments has finally spurred me into action.

I can only speak as I find and I totally disagree with what Jane has to say about Mark. I actually switched from another firm of solicitors (and, believe me, they were really awful, so much so, that I received compensation from them) to Vanderpump's and was delighted with every aspect of Mark's work. He briefed me fully, upfront, re hourly rates, likely eventual costs and the amount of time the proceedings would take and was true to his word throughout my dealings with him.

He always acted in my best interests, keeping me informed at every stage of the process, advised me of any possible complications and contacted me in a very timely manner (and well within the parameters agreed at the outset of our dealings). In addition, he was considerably less expensive than the solicitor I was using previously.

Based on the levels of service I received from Mark, I would have no hesitation in recommending Vanderpump's to potential clients.

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Vanderpump & Sykes LLP

Family

1 stars

30/01/17 - Reviewed by Jane

Family law guy mark heselton , just don't trust him. Put no effort in, went through the motions and lumped me with huge bills for just admin work! He didnt even try and contest nor defend me. IMO not upfront about costs and craft, just goes though the motions.

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Vanderpump & Sykes LLP

Conveyancing/property

4 stars

05/03/13 - Reviewed by Mr. & Mrs. B of Potters Bar, Hertfordshire

"Very satisfied".

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Vanderpump & Sykes LLP

Will and probate

5 stars

05/03/13 - Reviewed by J.L. of Edmonton

"A reliable service".

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