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145 reviews (4/5) and information for Arc Property - CLOSED, Harrogate
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The Studio, Greengate, Cardale Park, Harrogate, Yorkshire, HG3 1GY
07/08/13 - Reviewed by Emily Na
Please check the review on the link below, it's totally true.
I bought a small one bed flat last year with them. the ARC solicitors is absolute unbelievable rubbish. They do not know how to do the job, and just ignore me. If I did DIY that time would save my time and stress and would be less things went wrong.
Firstly, it took them SIX month to close the deal, SIX month for a cash buyer? and they did not do any search as I asked. and they did not even tell me the property was sold with the current tenant.
On the contract Arc gave me to sign it's "with vacant possession on completion" but before the completion date, I went to check the property, somebody was still in, and the vendor had noticed Arc in written, even the contract says, but the tenant would stay. so I became homeless because their mistake, It was a very stressful week for me. (the Arc had no idea of this, till the completion day was due, they told me that, and if I do not complete the transfer, I would loss the 10% deposit. I could leave the completion and sue them, but I would loss an idea flat, and get more stress on the case suing Arc, so I compromised, but you can image the situation.)
PLEASE AVOID AVOID AVOID ARC Solicitors, if you don't believe me, check more on google web.
After I bought the flat, I though everything would finish, even the post completion was dragged too long as well (TWO month) I did not want to report their POOR performer their mistake, I just wanted to sort out my things, get on and move.
Until recently, I received a bill over £4000 for repairs from the management company ( the flat is L/H), the management company told me my solicitors would advice me about that, because they had informed them before the purchasing.
My solicitor Arc, had not adviced me anything, each time when I called them, the person who deal with my case was in meeting or on another line, they promised to call me back but they never did. When I informed them, I was going to leave them, then they sent me all the documents for me to sign, and told me they've been busy on my case, now it's the time to close the deal.
BECAUSE ARC, I loss SIX month to to move in, and this £4000 unknown bills waiting to pay.
They are unbelievable incompetent.
I really could not image what else could go wrong.
Today, I write this here and rate Arc Property Solicitors, I believe it's all true and I have been fair with them.
(I have even lunched a complain with them, the person who was dealing with, Katie Allport, never really got back to me, and the director Raj Ali, I have to say, he's very good at sophistry, hopeless, totally hopeless).
What ever happen now, it's too late for me to walk out and re-do it, but just wish somebody else do not be fooled by their rating and promising on their OWN website. Do some more digging.
21/03/13 - Reviewed by Kenza
Worse service ever! Calls are not returned. No replies to emails. Their lower costs reflect their shocking service. I have used them to carry out the conveyancing to buy a flat (cash buyer, what I thought was fairly straight forward). It has taken four months so far and we are not anywhere near exchanging. They keep asking for information which was sent by the vendor's solicitors over a month ago. How they remain in business is a mystery. The only time someone from this firm contacted was to get me to sign to some dodgy deal to avoid stamp duty and I suspect that is how they make their money! Avoid at all costs or use if your vendor is very patient and be prepared for the slowest and unprofessional conveyancing in history. Thanks to ARC solicitors I am on the verge of losing the flat I was going to buy.
26/11/12 - Reviewed by Bash Jamil
They are cheap and it is so hard to get hold of them. They dont update you on the progress. Pay few more quid and get a better service if you dont want to be messed around..
General Legal advice
16/07/12 - Reviewed by Elizabeth Lee
I had a mixed experience with ARC.
Positives: dealt with fast and efficientnowhere didn't have to pay the fees twice when our first house fell through and all the work had to be redone for the second house; fast response to emails; cheapest quote I could find
Negatives: updates often not given until I asked for them; legal speak wasn't translated into plain English so I understood what was needed of me or our vendors (this meant I often guessed what was going on);
Also some additional fees were added on due to our 'matter being complex', which were then removed when I queried them. I was told that these were added on in error but the cynic inside me wonders if they were trying it on and hoping I didn't notice so they might recoup some of the cost of the time they spent working on the first house that fell through. The cost they quoted before I queried it was close to £1,000 more than I ended up paying and I had to query our solicitor's calculations twice, which made it even worse.
At the end of the day, our purchase was dealt with swiftly (for both houses) and they were good value for money but if I wasn't on the ball (and kept previous email correspondence) then I could have ended up paying more than I should have done.
In all honesty, i am not sure if I would use them again or recommend them. If you're prepared to chase for updates and feel like you're making a nuisance of yourself, plus switched on enough to double check their calculations then go for it,
12/07/12 - Reviewed by Kelvin
ARC were really good. I had my own person dedicated to my case. She was efficient and contacted me whenever it was needed. Mostly done by email, but the odd phone call was available if required. Charges were within expectations. It was also done at a good pace as I engaged ARC rather late in the day.The only negative I would mention is that there was no facility to leave a voice message. If no-one was available to answer the phone then it hung up on you.
I would definately recommend ARC and would certainly use them again myself.
03/07/12 - Reviewed by Anonymous
I was disappointed with the service overall.Had several issues that were not dealt with as I would have liked. There was very little communication.
01/07/12 - Reviewed by Soraya
Very reasonable in price, good service, kept up-to-date with progress. Dealt with in a reasonable amount of time and met expectations.
01/07/12 - Reviewed by Steven
Best price I could find to sell our house. Replied to emails within 24 hours. But there was always the option to telephone, and I always got through to someone who could help. They were always one step ahead of the purchaser's solicitors. They phoned me in Germany to advise of delay when the Nat West Computer crashed. Would recommend.
27/06/12 - Reviewed by Anonymous
I would certainly recommend and use Arc solicitors again for my conveyancing, after an initial sale, the first buyer pulled out, and so although everything had to be re-done, Arc were brilliant, and of course they advertise 'no sale no fee' so when we completed for the second buyer, their fees remained the same as quoted, and I must say were really good value anyway. Many Thanks in particular to Andrea Honeybone there who dealt with my sale.
27/06/12 - Reviewed by JULIAN hAINES
EXCELLENT SERVICE HANDLED SOME COMPLEX MATTERS VERY WELL........... RECOMMENDED
General Legal advice
27/06/12 - Reviewed by Julian Haines
Excellent service hadled some coplex matters very well.....recommended
26/06/12 - Reviewed by K Mcdonald
Very cost effective, best quote I received but no compromise on quality
All work done online so speedy responses
Second time I have used them and will use again
26/06/12 - Reviewed by G Trimmer
The service was slow and poor, had to do a lot of chasing up. Fair costs. Not recommend.
23/06/12 - Reviewed by M F Malik
Brilliant service. Everything went smoothly and without any problem. I would highly recommend to anyone and everyone.
20/06/12 - Reviewed by Roger Crossland
You get what you pay for and we got a cheap very satisfactory service! Highly recommended to anyone who is fed up of being ripped off by the alternative of an expensive local high street solicitor.
20/06/12 - Reviewed by Happy Client
I have just completed what turned out to be a complicated Leasehold Sale with the assistance of my Solicitor Amanda Fish.
I was dubious about using an online Solicitor as I have heard the horror stories about communication and the world becoming ruled by computers but ithin a day of instructing Arc Amanda was on the phone to me giving me a list of things she needed from me to get moving and providing me with an overall process review of what she would be doing.
It transpired during the sale that the Solicitor who acted on my purchase originally failed to advise me of what the conditions were attached to the lease for the terms. Amanda talked me through what we could do to move onwards and even though it delayed the sale by a week we ended up reaching a successful completion.
I would recommend Arc to all and would highly rate Ms Fish
10/06/12 - Reviewed by Peter Rushforth
Great service, pain free sale and a very competitive price to sell, would recommend to anyone
08/06/12 - Reviewed by Anne
ARC property solicitors gave me a good service. It was a straightforward conveyancing. I got in touch with them through a search on an online comparison website. They price matched a lower quote I received, but then had to charge a little extra for another property search document. Altogether it was £290.
I was given a dedicated conveyancer and she kept in email contact, keeping me informed at every step. I sent all the documents back as email attachments, except for one that needed a real signature and witness. She called on the phone on a couple of occasions too.
If you decide to use them, please be aware that it is very difficult to get hold of anyone on the phone, the only negative point. However, emails are responded to promptly and questions are answered in full.
I would recommend these solicitors wholeheartedly and I was very pleased with their service.
05/06/12 - Reviewed by Anonymous
Service was really bad to start with. No replies to any of the emails or telephone messages. No updates provided on the purchase process.
This did however improve when my case was taken over by someone else. Once this had happened we were able to complete the purchase within 2-3 weeks.
General Legal advice
30/05/12 - Reviewed by P Singh
Arc Solicitors have offered excellent service which includes their client services and specially Amanda Fish who has been extremely helpful and understanding.
I shall without doubt refer to family or friends to avail their services.
General Legal advice
22/05/12 - Reviewed by Dexter
A very good experience. Smooth and professional house purchase. I would use them again.
18/05/12 - Reviewed by Heidi
The service provided by Charlotte was exceptional. She kept me informed of progress every step of the way - and when things got difficult due to external circumstances she pulled out all the stops and got everything sorted for us. I can't recommend her highly enough.
Cost wise they were very competitive with other online solicitors we got quotes from.
15/05/12 - Reviewed by Jason Edwards
I found Arc very efficient and helpful during the sale of my property. Giovanna Gravante was particularly reassuring and knowledgeable and a real pleasure to talk to. As a company they were very easy to get hold of by phone and to get information from. I also found that they responded to my e-mails quickly too. I was impressed with their team system with a second unit dealing with the non-legal element (ie the progression of the sale to exchange and then on to completion). One caveat would be that my sale was pretty straightforward and I was not buying anywhere, but nevertheless my experience was 100% positive .
12/05/12 - Reviewed by Anonymous
Used for property purchase.;they were efficient (delays were not their fault),used plain English and in contact with clients were cheerful and encouraging.
12/05/12 - Reviewed by Mr & Mrs Carr
The service was very good, the cost was cheaper than a normal face to face solicitor, I would recomend ARC property solicitors, you dont need to be a computor expert to follow the proceedure.
10/05/12 - Reviewed by Typhoochimp
This, our first experience with ARC, relates to the relatively straight forward sale of a registered, non- mortgaged freehold property (without a long chain of purchasers).
We found ARC on the web and wanted to avoid the high costs of traditional solicitors.
We did so with limited research and some 'first time' initial reservations.
Notwithstanding some of the reviews, we had a completely trouble free experience.
In fact the performance of the buyers solicitor by comparison was a good deal less polished.
Documents were sent to us by email attachment with clear instructions and our appointed conveyancer (Melanie French) dealt with email and telephone issues/concerns swiftly and effectively.
The receipt and onward transfer of legal documents was speedy and professional.
We were kept informed and up to date throughout (a good deal more then in our previous sale/purchase experiences). Often with simple and quick courtesy calls and/or emails.
Queries from the other party were resolved without delay and the final exchange and completion took effect in accordance with our wishes and instructions.
We opted for BACs payment rather than a speedier transfer of funds (at extra cost) and these arrived into our account within two days.
The actual cost of the provided 'excellent' service was as advertised and agreed and remarkably cheaper than the traditional alternative. With the added bonus of No Sale - No Fee (beyond a £10 deposit).
Buying and selling property can be a challenging experience at the best of times and glitches/delays will occur for all kinds of reasons.
Perhaps we were lucky this time but we'll be going back to ARC next time.
Based upon our experience - Recommended
09/05/12 - Reviewed by Anonymous
Overall - good experience and costs were reasonable - I would recommend to others.
07/05/12 - Reviewed by Anthony Carr
5 Star xxxxx
Would recommend them without any hesitation.Service and professionalism beyond question!.I have never understood why solicitors in the high street charge different rates for conveyancing depending on property value!I am totally happy with the service and happier still as I SAVED SEVERAL HUNDRED POUNDS!!!
01/05/12 - Reviewed by Mr & Mrs Bollard
Service overall rate is Exceptional.
Communication was clear, concise and prompt. Documentation effective and transfers speedy. Queries dealt with promptly. Never felt 'out of touch' as could be anticpated dealing with a 'non local' company.
Cost was extremely competative.
Would recommend ARC to anyone selling property.
Can not comment on service for purchase but I would certainly give them a go given the service I received on a sale only!
30/04/12 - Reviewed by Anonymous
I found the pricing competitive and although initially there were a few (very minor) communication problems I found the entire team to be professional, informative and on the ball. They reported back every step of the way and I didn't have to chase them for information. All instructions were clear and Giovanna and Brian were excellent. I would definitely use them again.
Thank you all.
28/04/12 - Reviewed by Gillers
Good value and kept in touch with us - without us having to chase them for updates. Managed to do everything electronically which was also convenient.
General Legal advice
26/04/12 - Reviewed by Jahanara rashid
Excellent service..finally found a solicitor chasing me then me chasing them. Will recommend 100%.
25/04/12 - Reviewed by Aminah Murtaza
Fabulous service, fast and efficient. Would definitely recommend to others and cost effective too. Many thanks for your help.
15/04/12 - Reviewed by tom
They were very good in my case. The forms were easy to fill. People on the phone were friendly. I had no problems. We sold very quickly. Fees were good too. I am now using them to sell another property!
08/04/12 - Reviewed by Leed
I have recently settled into my new home with help from my Solicitor Amanda Fish! I never had to call or chase her and was able to move into my new home within 5 weeks!
Thank you all for making my move so easy and efficient
General Legal advice
03/04/12 - Reviewed by Bec
Arc managed the purchase of our property in approximately 4 weeks which prevented us from losing the property as the vendor was going to pull out if it was not completed by 31st March. While I was occassionally unable to get in touch with my conveyancor Giovanna Gravante and I did have to push things along by ringing and emailing alot she always got back to me and was polite and professional. Overall I feel I was provided a good service at a reasonable price and would recomend them to others.
03/04/12 - Reviewed by Bill C
The service from ARC Property Solicitors, and in particular,Samaira Safdar, was excellent from start to finish. The communication was first class and the fees were great value for money, about half the other quotes I received!
I would use ARC again and recommend them very highly.
02/04/12 - Reviewed by Que Sera
Excellent service. Very professional - fast communication. Most matters dealt with by e-mail. Sensible costing making top value for money. Very satisfied and will use this firm again
02/04/12 - Reviewed by Andrew King
Arc Property Solicitors were recommended to my wife by a friend. I found their charges to be very reasonable. I also found them to be efficient, quick, kept us informed at all times during the sale of our property & did all they could to help us & speed the process along if & when any issues cropped up. A special thank you to the young lady Melanie, who looked after our affairs is in order, for her excellent assistance, work & patience. Overall I was extremely happy with their service, would be my first choice in a similar situation & I would happily recommend Arc to anyone. Thank you Arc.
27/03/12 - Reviewed by Anonymous
The service was excellent and very fast. They gave the cheapest quote of all. They did a really good job. They were really cheerful and friendly. I would definitely recommend them to others. Thank you Arc Property- you did a terrific job.
26/03/12 - Reviewed by Gareth Tilley
The cost was cheap and you get what you pay for. Arc made several errors (wrong name on transfer, wrong price on contract, wrong information on TR1 form as to mode of ownership), and in some cases even repeated the errors in subsequent documents despite them being pointed out. We did, however, complete on time so they came good in the end. I would not use their service again however.
23/03/12 - Reviewed by Stephen cross
I found arc property solicitors to be very professional and through. I thought they were easy to contact and worked through problems that arose during my purchase quickly. In particular Giovanna was teriffic She always returned my calls and responded to my emails. The service was reasonably priced and i would definately use them again.
21/03/12 - Reviewed by lance harris
First Class service coupled with very competitive charges. This is the fourth time that I have used ARC and would recommend their services to anyone.
23/02/12 - Reviewed by Stella
Hi, this is belated I know, but I've just been reading what a kicking this firm have had and cannot see how it is possibly the same firm I used. I used Arc Property Solicitors for my sale and purchase and even over Christmas, we still completed in 9 weeks (remember there is a two week break over Christmas, so that makes it 7 weeks). There were problems with our purchasers, they had cash buyers and didn't want to pay for searches till they knew searches had been instructed on theirs (they never were and they were only applied for the searches on my house when they were given a week to complete) and our vendors didn't submit their sellers pack for 2 whole weeks, thus delaying my purchase. I had a lovely lady called Jennifer Turner, who was really fantastic, she responded to emails quickly, returned my calls and when I asked her what I could do to speed things up, she offered me good advice. We could have actually completed before Christmas, except our purchaser hadn't had his searches in and our vendor (despite not living in the place) refused to complete. I spoke to all estate agents and solicitors myself, which may be time consuming, but it meant I knew exactly what was happening and I completely believe that any problems was due to our purchaser (from speaking to him and also my estate agent) and from the estate agent of my vendor.
If I was to move again, I would use them, I would recommend them to anyone as they were far cheaper and were far better than other conveyancers I have used previously (Never use Countrywide Property Solicitors - 8 months to buy an empty house as a first time buyer!!!!). Feel free to contact me for any other information.
02/02/12 - Reviewed by Based in Peterborough
My buyers used these solicitiors (Samaira).
Shocking, shocking, shocking service. So astoundingly bad that we have had to threaten pulling out and charging rent for the amount of time it is taking to exchange. Plus she refuses to talk on the phone, is rude to our solicitor and never provide updates or explanations. Not proactive at all and have absolutely no consideration for either parties. She promised to exchange on Tuesday and still hasn't called our solicitor tp explain the delay!
Use them at your peril!
14/03/12 - Response by Anonymous
our buyer is also using ARC and she is having same problems
one person tells her that they are sending contract to sign on 8th march and when it never arrived another person said i dont know why you were told that date
no explanation to why it is delayed and they couldnt check the file because they didnt have it to hand
constant lies, different story everytime
they should be struck off they mess with peoples lives
moving is stressfull enouth as it is without having to worry about your solicitor getting the conveyancing done within a reasonable time
i would never ever recomend these solicitors to anyone
to add to the annoyance our buyer is an estate agent
General Legal advice
18/01/12 - Reviewed by Lauren
Brilliant value for money, much cheaper than any local solicitors the area. Our file handler was Giovanna, she was our very helpful and professional.
Everything is done by email so this is brilliant if you are at work and can't always take calls, it is also great to record what has been said etc.
For the price I would definitely recommend Arc Solicitors, a lot of people have put bad reviews on which is unfortunate, although we were cash buyers in a no chain sale so things could of been different if it was a more complicated purchase.
07/12/11 - Reviewed by Michael Davison
My vendor is using this firm (Matt Dickenson). It took a month from being informed by the estate agent of the sale to send a draft contract to my solicitor and even then the sale price was incorrect. A standard contract for sale is pretty routine and it should not take longer than a week to get one issued and such basic informaiton as the sale price should be correct. It does make one wonder about the lack of professionalism of the "Associate Legal Director" when you add to this such basics as signing off a letter with "Yours Sincerely", yes a capital S, when the letter started with "Dear Sirs". Basic English.
07/12/11 - Reviewed by Embattled Seller
My buyer are using this company and we have all had nothing but trouble from them.
No one seem to know what's happening, they don't respond in a timely way and have endangered the whole chain.
I would avoid at all costs.
19/11/11 - Reviewed by TC
I guess I have learnt my lesson and will not pay for such a cheap service again. The online client access information was never completed so how can they offer online tracking???
I was asked to search for pointless information which they should have told my buyer's solicitor was unnecessary or that they could have searched for themselves.
I negotiated an exchange and completion date with one solicitor, to then be rung by another one a few days later who denied all knowledge of the date agreed. This held up completion by a week.
I had to ask 2 weeks after completion for a completion statement - it was emailed to me promptly but looking at the date on it, it was obvious it should have been posted to me a couple of days after completion.
On a positive and why I have given them 3 stars - despite the delay over completion, the whole sale process did move quite quick.
I don't blame individual members of staff - I think the organisation needs to look at what it promises.
General Legal advice
19/11/11 - Reviewed by Miss Miles
Very good service, I was extremely impressed with my Solicitor Amanda Fish who was willing to speak to me on many occassions.
My sister is now moving house and I am going to recommend to her that she uses Arc
General Legal advice
15/11/11 - Reviewed by AS
I - like many others on this site - opted for Arc to handle the conveyancing on the sale of my flat and purchase of another one based on their very competitive quote. I did Google them but no bad reviews came up.
After a few weeks I started to receive very frustrated calls from my estate agents saying that the draft contract hadn't been sent to my buyers' solicitors despite being told last week that it would be sent the following day.
She advised me in very strong terms to change solicitors based on her experience to date with Arc. She said it is very unusual for a draft contract to take a week to be sent, it should take a couple of hours.
Feeling concerned I then spent more time looking for reviews on the internet and came across this site - I'm so glad I did. The positive ones are clearly fake, only a moron would believe such transparent BS!!
I can sense the pain and frustration through the negative ones and I AM VERY GRATEFUL TO YOU ALL FOR POSTING.
I am changing solicitors now as moving house is stressful enough. I don't want months of misery for the sake of saving a few hundred pounds. And I do not want my buyers to drop out due to the conveyancing taking too long! This is where the internet is hugely valuable.
BEWARE AND DON'T BELIEVE THE BS IN THE FAKE REVIEWS!!
11/11/11 - Reviewed by CF
The service received was generally very good and very cost effective compared to other companies. My only complaint is that the online tracking system for the whole conveyancing process was not completed at any stage so had to phone to get an update on progress.
09/10/11 - Reviewed by Anonymous
I would reccomend due to their reasonable rate, however there were a few occaisions where there seemed to be mis-communication between the parties. Whether this was down to ARC solicitors or the sellers' solicitors I am not sure. The solicitors were however helpful on the major part.
09/10/11 - Reviewed by patel
Previously left a comment on 09/08/2011 about the poor service I received, but hang on, it gets worse.
So recently I received a letter from HMRC advising that I need to pay stamp duty but as I'm a first time buyer this didn't apply to me. I clearly stated this to the solicitors and they assured me that this would be taken care of at the time. Obviously not!
I got in touch with them and requested them to look into this and all I got was 'we are dealing with this' and never heard anything back. Two weeks later I received another letter demanding the stamp duty to be paid from HMRC. I have since emailed them again and heard nothing back . . .
The whole process has taken approx 6 months and still on going. Unacceptable!
Maybe focus on fully completing a case before taking on more clients.
10/10/11 - Response by Anonymous
Please accept our apologies. Have you received a response from anyone at Arc Property Solicitors yet? If you email your name to me firstname.lastname@example.org I can look into this and get you an update. Thank you.
General Legal advice
31/08/11 - Reviewed by Anonymous
Positive: Everything done by email, reasonable price.
Negative: Difficult to talk to your solicitor by phone (the phone number given to clients is difficult to get through, have to listen to the music for a looooooong time. Not very clear instruction for documents signed and sent. We were told on the early morning of the very last (and the same date of completion) that the completion could not be done because they had not been given enough time! But the completion date was agreed more than two months before the completion date!
22/08/11 - Reviewed by Anonymous
A good Service provided by Amanda and the team.
General Legal advice
21/08/11 - Reviewed by Anonymous
I used Arc for the Sale of my house. I know by reading some of the posts that people are keen to express their disappointment with Arc, but to be honest, which Solicitor firm doesn't have it's flaws??? My Solicitor worked hard on my file, and when she was off ill, it was taken up by someone else who carried on the work. I know for a fact through my network of contacts and spies, that these guys (the ones who actually do the work) work hard and do care about their clients, but sadly they are overworked and underpaid.
11/08/11 - Reviewed by C Hughes
Found Arc on internet. Pretty cheap and quick turnaround most of the time. We managed to move on time which was most important thing for us.
08/08/11 - Reviewed by Patel
Was not pleased with the service received. I should done my own research before using Arc.
Started of well but then all downhill from there.
The client access area is pointless because the information Arc held about the property I was purchasing was incorrect. After advising them of this it still wasn't updated. Even after completion its still incomplete and incorrect. why have a client access area?
I would have email the case handler 3-4 times on some occasions before I actually heard anything back. Even then emails received back were not informative.
Process seem unorganised because often Arc would advise me they are waiting for hear from the estate agent or mortgage lenders when in fact it was the other way round, hence delaying the process further.
Just glad its all over.
Do your own research before using and all will become clear!
16/08/11 - Response by Anonymous
My name is Donna and I monitor all reviews for Arc Property Solicitors.
I’m sorry to hear that you had a poor experience with our online client access area. We are currently in the process of developing this tool for our customers based on the feedback we have received.
The updated version will automatically track the status of your case and send you an email or text message notifying you of any developments.
We appreciate you taking the time to give Arc Property Solicitors your feedback. Thank you.
07/08/11 - Reviewed by happy client
Overall I received a good service. They weren't perfect but I would recommend them to others.
04/08/11 - Reviewed by Christopher Marmaduke
Truly shocked by the way this conveyancing firm operate. I deal with conveyancing solicitors on a day to day basis and I have found this firm incompetant, unreliable, slow and totally impossible to contact. If you wish to be treated like another sardine in a can then go to these solicitors and expect your projected exchange and completion of your transaction to be delayed by a number of months. I would strongly suggest using other firms where you can actually communicate to a real person as this will help get your deal through.
These guys are an absolute joke, there is no reason why anyone should use them. If you are on a budget, there are a number of firms that provide better.
Avoid at all costs.
04/08/11 - Reviewed by James Salisbury
This is THE worst firm of solicitors i have ever dealt with and i deal with 100's and 100's of firms per year. i am an estate agent of 20 years and whilst a lot of solicitors don't wish to take our calls regarding ongoing tranactions these guys go beyond that. the way they spoke to their client and myself was bordering on abusive! It seems that simple enquiries take an incredible amount of time to answer and for their client to ask for something to be expedited is an afront to the solictor dealing with it. its sheer laziness and rudeness and people may wonder how they are still in business. i'll tell you how: the new business side of the firm is actually highly friendly and proffessional (and cheap - you get what you pay for!). However, that is where the good business practice ends. once they have you signed up you are completely unimportant and a hinderance. i know this because i called them posing as a prospective new client just to see how so many people are duped into instructing them. My advice in selecting your solictor would be not to go for the cheapest but to read sites like these and take advice from those who have actually experienced the service of the particular firm rather than listen to the employee who is trying to promote and sell the service.
26/07/11 - Reviewed by client
the worse company I ever had to deal with in my life.After 4 months since i instructed them with my purchase and sale I had to change to local company as there was almost nothing done.I know if I would not choose ARCS I could move within 6 weeks not 16. Waste of time!!!! Lack of respect to clients!!!! Big lies all the time!!!! The person who was responsible for my cases was R.Hussain - be ware
28/07/11 - Response by Anonymous
Hello, thank you for your feedback. I monitor all Arc Property Solicitor reviews and I’m sorry to hear that the service you received was below standard. If you would like to contact me directly email@example.com I would like to take the opportunity to address the issues you have experienced. Thank you.
27/06/11 - Reviewed by Dont Use ARC
terrible service very vey slow,
sit on emails for weeks at a time
21/07/11 - Response by Anonymous
our buyer is using this awful firm, we are now nearly 4 months into the move (she is a 1st time buyer & we are moving into vacant possesion) and still not even exchanged contracts. This has dragged on for at least 6 weeks longer than it should have done - they only applied for one of the land searches on 24th June. Utterly useless, I will be contacting the financial ombudsman.
26/06/11 - Reviewed by Anonymous
I completed my latest purchase last Friday and once again Arc came up trumps. Always room for improvement though!
24/06/11 - Reviewed by Anonymous
Very impressed with Arc. Service was excellent.
20/06/11 - Reviewed by Singh
No stress and able to speak to my case handler Amanda Fish on a regular basis
I had a sale, remortgage and purchase and all went through with no problems
Will recommend to friends and family
A* all around
18/06/11 - Reviewed by Anonymous
Excellent value for money. Will use them again.
08/06/11 - Reviewed by Anonymous
My buyers are using this firm - they are terrible, appaulingly slow, did not even start searches till week 3 or 4 we are now in week 9 and still waiting for confirmation of a completion date - I would not recommend them to anyone and if I could give them zero stars I would!
07/06/11 - Reviewed by Lorraine
I moved into my property yesteday thanks to the help of Amanda Fish
Brilliant service, great fees, no hassle and I was able to email in my lunch breaks and after work
I will recommend to all friends and family as they were brilliant
02/06/11 - Reviewed by Islam
Service was brilliant, really helpful and knowledgable
Managed to speak to my case handler within 24 hours of calling, would recommend to friends.
Big thank you to Amanda Fish for all her work
General Legal advice
02/06/11 - Reviewed by Happy Client
We moved into our new home yesterday as promised by my case handler Amanda Fish.
Brilliant service and I will recommend to all friends and family
01/06/11 - Reviewed by Gary Burke
Cost was significantly less than competitors - sub £500. The service was prompt and professional ... would recommend.
01/06/11 - Reviewed by Hayley T
All round very good. Very pleased.
30/05/11 - Reviewed by sandra.4d99ab4eb8dfb
I can only warn everyone else to avoid this company. It is the worst I have ever dealt with.
30/05/11 - Reviewed by Anonymous
The only honest reviews on this site are the ones which say how awful this firms service is. They do not answer the phone, and do no work unless you turn up in Harrogate every day!!
General Legal advice
30/05/11 - Reviewed by Anonymous
Have you noticed how fake a lot of the positive comments seem? Notice how you don't have to put your name in to rate? I wonder whose job it is at Arc to post daily positive feedback??
30/05/11 - Reviewed by Anonymous
Terrible! Do NOT use them!
15/06/11 - Response by Anonymous
agree they are absolute rubbish our buyer using them, still wating to complete after nearly five months shocking
30/05/11 - Reviewed by Anonymous
I was very disappointed with the service I received. I wasn't kept up to date with what was going on and the completion date was 3 weeks later than expected, which caused me a lot of problems. I would never use them again.
25/07/11 - Response by Anonymous
Hi, I’m Donna and I monitor all Arc Property Solicitor reviews. I’m sorry to hear that your experience with us was disappointing. What you have described is certainly not up to the standards we strive for at Arc. There are often many reasons for transactions taking longer than expected particularly if there are issues which are outside of our control. We value all feedback from our clients and will use this information to improve our customer service going forward.
25/05/11 - Reviewed by Cayley
I just recently sold my property with Amanda Fish of ARC Property Solicitors and what a brilliant young lady she was.
One minute I instructed, the next answered a few enquiries, chased my lender for a redemption statement and then signed documents and we completed.
I love the fact that I didn't have to chase Amanda and speak to her all the time as she emailed me back within hours of asking her questions
Very efficient and will use again
30/05/11 - Response by Anonymous
I think this is probably a fake post as I have never dealt with such an unprofessional '"professional" in my whole life. She has done nothing on my case file in the 6 weeks since I instructed her; has sent other people's documents to me instead of my own; has failed to address my questions and complaints AND cannot string together a coherent sentence. Arc never answer the phone and seem not to care less about their customers. I could not recommend them LESS.
25/05/11 - Reviewed by anon
stay well clear. No communication, unprofessional, Rahala Hussein did nothing and woudl never return calls. Complaint lodged with Legal Ombudsman . I am suspicious of all the good reviews on this site as I saw no evidence of this level of service people are raving about. My advice is use at yoru peril!
25/05/11 - Response by Anonymous
I dont believe it is fair to criticise the whole firm as a result of one person who works there, I had Amanda Fish and I couldn't knock her service
30/05/11 - Response by Anonymous
Amanda Fish provided me with a terrible service, Avoid this firm if you do not want to have the most stressful experience
24/05/11 - Reviewed by Christine
They were excellent, responded to things by email very promptly and handled things I hadn't a clue about. Would recommend them. They charged what they said they would charge at the outset. No problems.
24/05/11 - Reviewed by June Taylor
Overall very pleased. Contact with us was prompt. Sometimes estate agents had problems with no return calls.
24/05/11 - Reviewed by Truth teller
please,beware this company should be out of the market. They are terrible!!! Lack of communication, never answer the phone, never call back. I'm amazed they haven't been struck off. They do everything in their own sweet lazy time. Stay well clear.
25/07/11 - Response by Anonymous
Hi, I’m Donna and I monitor all Arc Property Solicitor reviews. I'm sorry that the level of service you received was not up to the high standard we strive to achieve. We listen to client feedback and as a result we have expanded our client services team who have full access to all files which enables them to deal with the vast majority of the calls we receive. Please accept my sincere apologies once again.
23/05/11 - Reviewed by TS
The service was very good and I was kept fully up to date with the process of my move. I will be recommending their services to others. The final charges were as quoted too.
23/05/11 - Reviewed by Anonymous
17/05/11 - Reviewed by Alan C
I was really impressed with the level of expertise, professionalism and dedication put in handling my not very straightforward case.
Really pleased the way you fought my corner especially with situation around my buyers. Clearly, all attributes of professional service such as timely updates, advices, following up problems with selling side have been accomplished to really high standards.
16/05/11 - Reviewed by John McDonald
The worse service ever imaginable!!! DO NOT USE these people. I have a formal complaint lodged against them and intend to take to the ombudsman!!
16/05/11 - Reviewed by Anonymous
Really pleased overall. Moved on time and on budget which was unexpected.
10/05/11 - Reviewed by Anonymous
I acted on the other side of Arc Properties. They do not reply to telephone messages or emails and you only actually get a response when you email the managing partner. My clients instructed me in February and it has taken until May to exchange and completion. I would say that you get what you pay for.
06/05/11 - Reviewed by Mr Vincent
Thank you for all your hard work in ensuring that my move went smoothly. Very happy with the service and successfully moved to the States on time which was a huge relief.
04/05/11 - Reviewed by P KNowles
A big thanks to you and your team for all the work you put in to make the purchase happen. The completion went smoothly and the move was quite simple . I am absolutely delighted and I am so grateful to you for pulling off this more complicated transaction.
03/05/11 - Reviewed by Happy client
I completed my purchase last Thursday. Watched the Royal Wedding from the comfort of my new home which all in all was down to the hard work put in by Amanda Fish and her colleagues at Arc.
02/05/11 - Reviewed by Pops
BUYER BEWARE. Informed solicitors of deadline and after two extensions, they failed to even begin the case, let alone contact me to let me know. Rubbish. Waste of time.
29/04/11 - Reviewed by Anonymous
Real pleasure from start to finish. Was kept informed and moved on time. Much better than the last solicitor I used and will be using Arc again when I move next time.
27/04/11 - Reviewed by Anonymous
Awful service from start to finish. I had Rahala Hussain dealing with my non moving case. No communication at all for 3 weeks. Dealing with this person was just simply awful...
I DO NOT RECOMMEND AT ALL!
22/04/11 - Reviewed by Anonymous
A pleasure to dea with. I found Matt Dickenson was always helpful. I have moved several times before but clearly Matt knew what he was doing which is saying something in this day and age.
19/04/11 - Reviewed by Client
I have just completed our purchase with the help of Amanda Fish who is a delightful young lady who is not afraid to tell the truth and in this day and age I think this is important.
I was orignally with the case handler Matt Jowett but due to an internal restructure I was moved over to Amanda. I was not overally happy with the service provided at the start of the matter but as soon as Amanda came into the picture the matter turned around. She took the time to tell me about the changes that were happening and explained she had taken over the file and many others and she would do all she could to stay on top of the transaction in order to meet our required completion date.
I myself are a demanding and impatient person but I was left impressed with the updates given and all of a sudden we were completing.
Amanda is such a credit to Arc and I am glad she ended up working on our matter
17/04/11 - Reviewed by client
please,beware this company should be out of the market. They are just horrible!!! Luck of communication,never answer the phone,never call back,lie to client.....this is not a service what I expected in 21 century. They do everything as they want to not as client would like to !!! never again!!!!
16/04/11 - Reviewed by stressed
appaling from start to finish. No communication, difficult to get hold of and when you do, someone will only tell you what they think you want to hear. Dealing with this company made me very ill due to the stress of lack of communication and action. Eventaully after lodging a complaint with the legal ombudsman we did eventaully see this through. My advice is to stay well clear.
15/04/11 - Reviewed by Anonymous
Very happy with service I received. Would recommend to others as they worked very hard to ensure everything went through smoothly.
11/04/11 - Reviewed by Anonymous
Horrible service, after the initial contacts to define price and service it was virtually impossible to get in touch with them. Replies to emails took more than a week in some cases and no one ever replied to the phone. At the end I had to switch to a different solicitor.
I DO NOT recommend Arc Property to anyone who wants to get their case closed in a reasonable time.
04/04/11 - Reviewed by Green
We have just completed on our sale and purchase and are delighted with the work done on our transactions.
To begin with we were extremely concerned by the effort made by our case handler Jennifer, however our new conveyancer Amanda Fish took over our transaction and within 11 working days reviewed the file and turned everything around so that we could exchange. Amanda was of the upmost professional standard as I can only imagine how stressful it was for her to take over our file as well as deal with ones she already had. We were able to talk to Amanda and discuss matters and she was really nice and made complicated issues more understandable and if she was ever unable to return a call on the day she would email me an update and then follow it up with a call as soon as she had chance.
I would recommend Arc to any of my friends and Amanda is an absolute star
25/03/11 - Reviewed by Katy Hogg
Quite cheap quote. Worst service I have ever received. Long delays for no reason, lack of communication, refusal to call me back. 7 weeks in to what should have been an 8 week process I have had to move my case to a responsible, professional and able provider. I would not recommend this firm to anybody. As a trained solicitor myself I can only express amazement that this company is allowed to represent itself as a reputable firm. The danger of the internet laid bare for all to see - I assume most of the reviews on this and other websites are bogus. I don't see how a competent firm could provide such bad service in one part (and bearing in mind I had 2 different case handlers - Giovanna Gravante then Rahala Hussein) and then be amazing everywhere else. BEWARE
06/04/11 - Response by Anonymous
Agree! Absolute waste of time - in to my 9th week and just keep waiting for something to happen. No regular updates, have to keep chasing them and all you get is a vague response when you do get through. No direct number for case handler, trying to get files moved to a different firm for conveyancing and have been waiting all morning for someone to contact me.
06/04/11 - Response by Anonymous
reading this I feel like it was my case....they are absolutely rubbish!!!! I lost every hope with them.....
06/04/11 - Response by Anonymous
I agree. These people never contact you unless it is to tell you that they haven't received something from you, only for them to realise that they have lost it. I have never spoken to the solicitor (Rahala Hussein) and they never respond to questions. Most of the time I cannot even get through on the number - it goes to a voicemail to leave a message. As far as I am aware there is nothing complicated involved and yet we are two months into it with no end in sight.
14/04/11 - Response by Anonymous
I also agree - I too had to switch solicitors as Arc were totally uncommunicative. They never replied to emails or phone calls. I dis-instructed them, only to be sent an email a few days later as if nothing had happened - they hadn't even realised I had switched to a different solicitor!!
I dealt with Shelley Williams and Samaira Safdar.
Stay well away from them.
25/01/11 - Reviewed by Anonymous
I have just finished my third property transcation with my solicitor Amanda Fish, who I find is a complete star in dealing with matters.
Once again I am extremely happy with the service provided by and would highly recommend anyone to use Arc.
I am now looking for a fourth property to purchase and will of course reinstruct Amanda on this matter as soon as I find a place.
20/01/11 - Reviewed by Anonymous
Service was absolutely excellent our solicitor Amanda Fish was friendly, polite, helpful and to the point with a no nonsense attitude which helped keep our buyers solicitors in line with no hold ups.
Would recommend ARC and especially Amanda to anyone who wants an easy and strress free house move.
13/01/11 - Reviewed by Robert Feeney
service was not to bad, I was quoted £299.00 all in but when the final bill came I was charged £465.00 so over 50 % more than I was promised !!
13/01/11 - Reviewed by Chris Baker
My case handler was Giovanna and the service was excellent.
I was always kept informed and up to date with progress and all the hassle was taken out of the transactions when queries arose because of the proactive service.
I would definitely use ARC again based upon the service delivered by Giovanna.
07/01/11 - Reviewed by Francis Mcallister
Their service was awful. Our property should have took around 7 weeks to complete. It actually took a few days short of 4 months to complete! After two months of hearing nothing we phoned up to find out how it was progressing and we were told the solicitor dealing with it was too busy to deal with it and they would have to put another one on it. Two months of them sitting on the paperwork and no progress. Unbelievable. After the sale went through we were then left a service charge debt of 150 pounds from the previous owner which ARC had not bothered to check for. Numerous calls were then made to the solicitor in charge; (Mathew Jowett). He ignored every one and never returned any. A complaint was made to the part owner; (Raj Ali), who promised a reply within 28 days; he never did. A complaint was then sent to the manager (Katie Allport), who promised a reply within 14 days; she never did. As a last resort I have now had to involve the Legal Ombudsman who are now in the process of investigating this company, in the meantime I have now owned this property for over 8 months and I am still owed this 150 pounds from them. They have also lost paperwork I have sent to them previously, which for a firm of UK solicitors is very worrying. Buying or selling houses is a very stressful time and you do not want to pile more misery on to your purchase by involving this company. The only thing I can say in this company's defence; (a very small consolation), is that their price was good.
19/01/11 - Response by Anonymous
I agree entirely with these comments. I too had the same case worker and encountered so many problems. The really frustrating thing is you have to constantly chase them but they never respond or return your calls as promised. I am still awaiting documentation 2 months after my completed purchase and am now in the process of making formal complaints againt ARC Property Solicitors.
15/03/11 - Response by Anonymous
Also agree with these comments. Anyone thinking of using them. AVOID!
22/03/11 - Response by Anonymous
I totally agree the service is shocking and i am constantly having to hassle them for a response and when they finally get to sending me the contract its wrong!!! I shall not use these people again
22/11/10 - Reviewed by Simon Roast
The service was excellent.
The cost was within budget.
I would 110% recommend ARC to any friend or family member
07/12/10 - Response by Anonymous
Not Recommended. Maybe it is down to the individual you get, but my experience more closely matches the reviews on money saving expert.
11/11/10 - Reviewed by Brian Richardson
Arc Solicitors were the cheapest quote i had out of 6 or seven. From instucting them to act for me to completion they were excellent in everyway. Amanda Fish made everything so easy and not hesitate to recommend them to anyone needing conveyancing.
02/11/10 - Reviewed by T English
Very reasonable charges in comparison to come local solicitors. All done very quickly and efficiently. My mum was selling at the same time and her house took 3 times as long. No need for endless phonecalls or visits - on line conveyancing is the future - would highly recommend Arc Property Solicitors especially Amanda Fish my conveyancer - THANK YOU x
24/10/10 - Reviewed by L. Yates
The service I received from my solicitor Matt Dickenson was the best, he was helpful, very quick, and he was on my side all the way. I will be recommending him to everyone
13/10/10 - Reviewed by E Carter
Managed to move on time - particularly important as starting new job in Singapore. Whilst I won't be needing there services any time soon I will be recommending them to my family and friends.
11/10/10 - Reviewed by Laura Webster
Very speedy and informative -always kept me in the loop with regards to the process and correspondence.
Prices were good in comparison to other quotes received.
I would definitely recommend them!
07/10/10 - Reviewed by Anna Douglas-Brusby
I wouldn't be able to find a negative thing to say about Arc. The solicitor that I have used and have just instructed again is Samaira, she is fast, efficient, informative and professional. I would strongly recommend her.
Previously I have been disappointed by solicitors, they are generally slow and expensive, Arc are the opposite, they are very fast and efficient and yet they are very reasonable.
02/10/10 - Reviewed by Ms G Ince
Very pleased with level of service we received. If we move again will definitely use them again.
22/09/10 - Reviewed by Pauline Denny-Morley
Brilliant Service/Excellent value for money - highly recommended
19/09/10 - Reviewed by Anonymous
Really good service. Good value too.
15/09/10 - Reviewed by Laura Stone
Outstanding service. Liked the fact that they contacted me by email most of the time which meant I could check during lunch etc and didn;t need to go to their office either to sign up. When I phoned they were always helpful. I couldn't always get to speak to my conveyancer but that didn;t matter so much to me anyway as things were always done as I wanted them to be. The price was as quoted so very happy all round really.
11/09/10 - Reviewed by S Carter
Just moved to the States having used Arc for my conveyancing. Very impressive overall. Would have given 5 stars but there's always room for improvement!
06/09/10 - Reviewed by Gordon L
Very happy with the service I received. Came in on budget and always very quick to respond.
04/09/10 - Reviewed by Rebecca M Jones
Truly exceptional service. Far exceeded my expectations.
03/09/10 - Reviewed by Laura P
Delighted with service provided. Always kept me informed and hassle free.
29/08/10 - Reviewed by R Bolton
Really pleased with the service we received. Have used them before but this time they were even better!
23/08/10 - Reviewed by D. Jones
I would recomend this service to others. Good overall service, they delivered all they promised to the time frame agreed.
Communication not great at first, and I complained about this but following my complaint all contact picked up.
Very good and reliable service overall, very pleased I would definitely use the service again. They told me it was possible to reclaim part of the stamp duty, and sure enough 2 weeks after completion a check for just under £1K arrived. Thanks...!
18/08/10 - Reviewed by Allen Brooks
It was a pleasure dealing with the Arc team all acted promptly and efficiently. "Exellent value for money" Would recommend to my best friend's !
17/08/10 - Reviewed by S Fisher
Very good, simple, quick, efficient.
Good value. Not got bill to hand but very competitive - best value in National area and very efficient.
Have used them twice within one year, pleased both times.
15/08/10 - Reviewed by Claudia Asare
I did like the service, my solicitor was very thourough, and although i was in the midst of a complicated purchase, i felt as ease that my solicitors did what the could to chase up information, and still be thourough.
The only suggestion i would say, is that i appreciate that solicitors are busy, but to have more time with the solicitor, rather than although evry helpful people, just reading the screens as to what was happening, its not always you can get to a compuetr screen, so e-mailig is not alwasy the best option.
All round fantastic service.
15/08/10 - Reviewed by Sheralyn Coates
The service was outstanding. most contact was via email which suited me very well and everything was clear and responses to any queries were prompt. Phone calls were either put through immediately to our conveyancer or he returned them very quickly. I always read papers that were emailed through carefully and when corrections were pointed out these were done and emailed back within hours. Due to being on holiday and problems at the vendors end Arc had to exchange and complete at the same time on our behalf - this went without a hitch. Service went beyond expectations as other family members were coopted in to help while we were away and Arc kept in contact with them as well. The initial quote seemed almost too good to be true at 1/4 of a local solicitors quote but was the amount we paid. Our assigned associate was Matthew Jowett and he served us exceptionally well. The only difficulty was that the accent of the receptionist was quite difficult for a southerner but that did not hinder communication!
01/08/10 - Reviewed by R Jones
Very good service all round. Pleased with the outcome and can now enjoy our first home together!
28/07/10 - Reviewed by Mrs Begic
I would definitely recommend this service to anyone buying a property. The service was so smooth and at every point I was kept in touch with what was going on. Thanks to a great team and at an amazing price to complete! I even received money back not spent!
28/07/10 - Reviewed by Anonymous
Would recommend to others. They were quick and very easy to deal with.
20/07/10 - Reviewed by Nikki & Karl Kordyga Knaresborough
Initially we were slightly sceptical about using an on line service for our conveyancing, our main concern being how effective contact by e-mail would be. Since then we have been delighted by the prompt and attentive service provided by Adam Chowdhury, the solicitor appointed to our case. Unforeseen issues which made the conveyancing much more complicated than expected were dealt with in an extremely efficient and competent manner, giving us every confidence along the way. We were also very pleased with the fee incurred, which we thought very reasonable for the service provided. We would certainly have no hesitation in using Arc again, or recommending them to others.
19/07/10 - Reviewed by AH
The service was excellent. Fast, efficient and the best price from a dozen quotes.
06/07/10 - Reviewed by Chris Vernon
ARC Helped us by our first home together - we had no problems and were moved in within no time at all. Would thoroughly recommend them!
06/07/10 - Reviewed by R Heaps
The price was much more reasonable than the High Street solicitors and the service was as good if not better.
29/06/10 - Reviewed by Phil Gustard
They were very courteous and professional, always available on the phone taking me through every step of the process.
23/06/10 - Reviewed by William T
Delighted with their work. Good value for money when I consider how much time they spent on my case in the end particularly near completion as some last minute changes meant that I needed to change things around. I would definately use them again when we move again.
22/06/10 - Reviewed by JD
Used Arc to buy a flat in Leeds. Their prices were very competitive and certainly value for money. I was kept informed throughout the whole process. The sale was finalised within the agreed time scale of six weeks. Would certainly use again.
17/06/10 - Reviewed by Jenny T
Arc helped us move into our property in Kent. Their fees were very competitive (compared to our normal family solicitors), and their communication was excellent. I would certainly recommend
16/06/10 - Reviewed by Suffolk Diva
I am 3/4 way through buying and selling property. This firm are very resaonable in terms of price (far cheaper than any other I tried), and so far have proved themselves to be professional, hard-working and conscientious. I can always get speak to my solicitor (or his assistant) when I need to, and he usually returns my emails immediately. I can recommend them very highly.
15/06/10 - Reviewed by CS
Good communication. Explained issues arising from property transaction to me. Good value for money. I would recommend this solicitor.
14/06/10 - Reviewed by A Pickersgill
Extremely happy with my solicitor. They saved me some money too which came in handy. I would definitely recommend them to others.
15/08/09 - Reviewed by Chris
I used them. They have a very good guy answering the phone and getting your business. Everyone else is mediocre. But to be fair to them, they got the job done and they were very cheap. I would consider using them again - just don't expect frills.
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