8 reviews (2/5) and information for Cook & Talbot Limited, Southport

13/10/26 - Reviewed by Anonymous

I had a ppor experience with Cook & Talbot. In the earlier stages of my purchase, Mark was helpful, responsive and moved things along quickly, which I appreciated as a first-time buyer.

Unfortunately, when it came to completion week, my file appeared to be handed over to someone else and the service deteriorated significantly. Emails went unanswered for days at a critical stage of the transaction, my name was repeatedly misspelled, and I struggled to get updates despite the urgency of the situation. In the end, I had to involve the estate agent, mortgage adviser and the vendors to escalate matters before the purchase seemed to receive the attention it needed.

As a first-time buyer, I also found communication disappointing throughout the process. In several interactions I felt questions were met with quite abrupt responses, and there was little willingness to explain the process or provide reassurance. By contrast, my mortgage adviser and other parties involved in the transaction were consistently patient, responsive and happy to help me understand what was happening.

What frustrated me most was that once completion took place and fees had been paid, communication essentially stopped altogether. Given that completion is the part of the process most clients remember, it was disappointing that my lasting impression was one of poor communication and a lack of client care.

While there were some positives early on, I would not recommend Cook & Talbot based on my overall experience.

Was this review helpful?  
3   2

Respond   Report abuse

27/04/21 - Reviewed by Mrs H.

Please do not use this company. We are trying to buy a house and they simply will not communicate with us. We, our vendor's solicitor and the estate agent have tried to contact them to move the sale along but to no avail.
Save yourself from the stress and anxiety that we are living through.

Was this review helpful?  
107   90

Respond   Report abuse

25/04/21 - Reviewed by J scott

Previously used Cook + Talbot 7yrs ago for conveyancing very thorough + professional service received so decided to use again for conveyancing in Nov 2020 ....big mistake ! After 5 months of conveyancing our solicitor left the company giving us 8 hours notice. Our case was given to another solicitor who basically ignored all emails and telephone calls causing undue stress and worry.When we eventually exchanged and completed it took 16 phone calls and nearly 2 weeks for Cook + Talbot to release house funds ! ...2 weeks on still waiting for a invoice .Please do not use this company for conveyancing they offer a very poor service very little or no communication all working remotely hiding under the covid umbrella

Was this review helpful?  
106   95

Respond   Report abuse

29/01/21 - Reviewed by Mr PAUL BARRY GLYNN

Cook & Talbot have been a valuable partner in probate and wills to me and my family since I met them in March 2020 when I was executor of the will of a very close friend. They are currently looking after my house sale and a new purchase too. I cannot fault one aspect of their service, excellent, reliable and trustworthy. I recommend them based on many factors such as reasonable fees, efficiency and communication - they always answer me quickly and guide me carefully. Also, their conveyancing team are handling our house sale and purchase just now and I have similar positive experiences from a great team and job well done.

Was this review helpful?  
99   104

Respond   Report abuse

19/01/21 - Reviewed by Anonymous

Terrible. Poor communication throughout.

Was this review helpful?  
83   82

Respond   Report abuse