7 reviews (2/5) and information for Cook & Talbot Limited, Southport
How to find us
Ground Floor, The Old Courthouse, 2a Albert Road, Southport, Merseyside, PR9 0LE
Languages spoken English
Size of firm 7 solicitors
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Legal services at this branch
- Commercial litigation
- Commercial property
- Consumer
- Contract
- Conveyancing - residential
- Debt recovery
- Dispute resolution - civil mediation
- Employment
- Landlord and tenant - commercial
- Landlord and tenant - residential
- Lasting power of attorney
- Litigation - general
- Litigation - small claims
- LPA - Health and Welfare
- LPA - Property and Affairs
- Private client - disputed probate
- Private client - disputed trusts
- Private client - disputed wills
- Private client - Probate
- Private client - trusts
- Private client - Wills
- Professional negligence
Filter Reviews
Conveyancing/property
27/04/21 - Reviewed by Mrs H.
Please do not use this company. We are trying to buy a house and they simply will not communicate with us. We, our vendor's solicitor and the estate agent have tried to contact them to move the sale along but to no avail.
Save yourself from the stress and anxiety that we are living through.
02/02/22 - Response by Anonymous
Complete agree, they are awful. I’ve been waiting 3 months for them to provide an update. They just don’t respond to any emails or calls.
Conveyancing/property
25/04/21 - Reviewed by J scott
Previously used Cook + Talbot 7yrs ago for conveyancing very thorough + professional service received so decided to use again for conveyancing in Nov 2020 ....big mistake ! After 5 months of conveyancing our solicitor left the company giving us 8 hours notice. Our case was given to another solicitor who basically ignored all emails and telephone calls causing undue stress and worry.When we eventually exchanged and completed it took 16 phone calls and nearly 2 weeks for Cook + Talbot to release house funds ! ...2 weeks on still waiting for a invoice .Please do not use this company for conveyancing they offer a very poor service very little or no communication all working remotely hiding under the covid umbrella
Conveyancing/property
19/01/21 - Reviewed by Anonymous
Terrible. Poor communication throughout.
03/06/21 - Response by Mary Bond
I agree entirely. It is hopeless trying to communicate with these solicitors as they do not respond to email or phone. Unfortunately, I am stuck with them as they are dealing with my late husband's affairs. Goodness knows when they will next be in touch with me, although they will want their bill paying, when I eventually receive it! I feel inclined to keep them waiting for payment as they are so inefficient!
12/08/21 - Response by Anonymous
Same here, been waiting 11 months now for them to sort out probate application with no communication
Conveyancing/property
22/01/20 - Reviewed by Anna Pieslak
I am honestly the last person to leave a negative review but the service I have received from Cook & Talbot was beyond appalling. I do not think that Mark Lloyd or his team should be in charge of anything so important as buying your dream house.
There is an extremely long list of issues that have happened during the sale of our old house and a purchase of our new home. I do not have a time or strength to list every single one as I would run out of space but to give an example:
1) My passports were posted to me without paying for postage, just in an envelope– it was a pure luck that I have received it and it didn’t go missing.
2) We were obliged by contract to exchange by 2nd September 2019 but we didn’t exchange until 8th October 2019 and had to request an extension of our exclusivity agreement
3) They have missed out £20k (!!!) of builder contribution from the contract
4) They have once again missed out those £20k builder contribution from the completion statement!!!
5) Finally, I have been now waiting from 18th December for a cheque from them for £500 that I am owed and my phone calls are not being returned
If you want a solicitor that is unreliable, you can never actually talk to them as they are too busy, none of your phone calls/emails to be returned, someone that doesn’t care and is incapable of doing accurate job then please do use Cook & Talbot. However, if you want to remain sane and have some trust in your solicitor, stay as far as possible from Cook & Talbot – this company will drain every ounce of energy that it’s in you.
Conveyancing/property
02/07/19 - Reviewed by Anonymous
In our house move, they caused a delay and cost us money due to their incorrect instructions given to us, then tried to get out of admitting it was their fault and blamed us, rudely and aggressively when we eventually spoke on the phone (a hard task, they are never available).
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