127 reviews (4/5) and information for Curtis Law Solicitors LLP, Witton Chambers, Witton Business Park, Cartmel Road, Blackburn

22/09/19 - Reviewed by Shannon

On 27 August, I began searching for a conveyancing solicitor to assist with my purchase of a new property. I made a point of saying that I was looking for a solicitor who could act quickly, as both the seller and I were hoping for a speedy transaction. Your firm was one of the ones I contacted. From the beginning, Ben was responsive and helpful. He was the reason I decided to engage your services and it should be known that he is faultless in this matter. None of my complaint is directed at him. Frankly, from what I can see, he's too good for this company.

On 29 August, I signed the instruction document to engage your services.

On 30 August, I took my identification documents to the post office to have them notarised. That same day, I sent them via recorded delivery to the address Ben provided.

On 3 September, I contacted Juber, my solicitor, to confirm he had received my ID. He did not reply.

On 6 September, I received a series of forms to complete. On the same day I also received a letter from the estate agent confirming the contact details on both sides of the transaction. A copy of the same letter was also sent to Juber, and should have arrived on or around the same date.

On 12 September, I emailed Juber to confirm I had sent the forms back by post. I also provided (by email) additional documents that were requested. I received no reply.

On 16 September, I emailed Juber to ask for a date of when he thought we'd be in a position to exchange and complete. I received no reply.

On 18 September, I sent a message to Juber expressing my disappointment at the fact he'd yet to reply to a single one of my emails. At long last, I finally received my first message from Juber saying he hadn't replied to my messages because he was waiting for the forms I sent. I asked him to confirm that he hadn't received: the ID I'd sent by post on 30/8; the forms I'd sent by post on 12/9; the documents I'd emailed directly to him on 12/9; or the letter the estate agent had sent him on 4/9. He did not reply.

On 19 September, I sent another email to Juber asking him to confirm (in writing) whether he had received my documents; whether he had received the estate agent's letter; and when he'd be in a position to provide an indicative date of completion.

At last, on 19 September Juber replied to my email. He addressed me by the wrong name, advised he'd received none of the above documents sent to him by post or email, and confirmed he'd done nothing with my case as he was waiting on the documents. I resent all the required documents by email so he would have them immediately. I asked Juber to confirm receipt of the documents as soon as he received them.

At this point, I decided that if he confirmed receipt of my documents that business day, then I'd hope for the best and stick with this firm.

The end of the business day came and went without a peep from Juber.

Whether Juber is disorganised, incompetent, or the victim of incompetent post room staff and email service is, I do not know. I do know that this firm wasted three weeks of what was meant to be a speedy transaction and put the whole purchase at risk.

I am unimpressed. I have now engaged the services of another solicitor. Hopefully they are capable of delivering.

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23/08/19 - Reviewed by shaun green

used Curtis law to claim for personal injury claim !!!!! no reply to email ! no return calls ! swopped claim handler half way through the claim who was off sick ! and you get stopped pratically 50 percent of the claim !!!!!

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27/05/19 - Reviewed by Anonymous

My husband, who had dementia, suffered a serious accident in his care home in July 2014, ultimately resulting in sepsis, and although he recovered, it had a severe effect on his mental and physical capabilities. I moved him to a nursing home and in March 2015, watching his mobility deteriorate further, I felt that he could have a case for negligence against the original care home. I found Curtis Law on the internet; my solicitor there agreed, and proceedings began. At the beginning I was impressed with the way he went about my husband's case, but by 2017 there was little contact from them about how things were progressing, and in September of that year my husband sadly passed away. I informed Curtis Law who were prepared to continue with the case through me. However, after forwarding some relevant documents to me in November 2017, I heard nothing further. In April 2019 I emailed Curtis Law, pointing out the long gap in communications, but the email was unanswered. Today, more in desperation than hope, I emailed the solicitor representing us again, but do not expect to get a reply. I have now been reading Curtis Law's reviews (would that I had done that before I started), and see that many of their clients have had similar experiences. Perhaps this review will encourage them to be more client friendly in the future, but I doubt it.

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14/10/18 - Reviewed by Uszzy rahual

They are completely stupid and don’t know nothing what to do
Except that how to make money from you in legal way

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16/08/18 - Reviewed by Anonymous

a firm run by bunch of zombi !,you have to call them every single time to do each step, even my third party liability accepted with in three days after i had road accident, until now i am calling Curtis law to do the necessary action every time (and they need 25% ) now i think why i could not handle this on my own with help of google and Wikipedia!! where i should be resolved this long time ago

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07/08/18 - Reviewed by Allan

Used Curtis Law for a house purchase and was represented by their head of department Juber. He was terrible with a really bad attitude & never ever got back to us with any updates. I am a property dealer & bought a house in the blackburn area so I thought I would use these guys but never again. Their office looks all pretty with all the stickers in the windows but their service is terrible with no updates from anyone. Reception would lie & say he's not in when some other member of staff would say he is in only 2 mins later!

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31/07/18 - Reviewed by FR

The worst service I've ever encountered.
Chose this company due to it being local. A solicitor was assigned who happened to be holiday. I stressed that it was urgent and I was looking for a quick process. Another took over who kept complaining that he was very busy. Had to ring and email him all the times and was lucky if he returned my calls. He would say one thing and the next time, he would change his story. He wouldn't deal with the other side's solicitor and kept denying that he did so.
He agrees on a date for completion and then blames the other solicitor for not completing.
I'm sat in the office waiting for someone to tell me what's happening as I'm supposed to move in 2 days.
This is the eighth house I'm buying but have never know such incompetence, lies and unprofessionalism.

Do yourself a favour and go to another firm.

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12/07/18 - Reviewed by Anonymous

I gave two cases over two years I have not had no response or we gone go trough the file etc then the solicitor who was dealing with it left an I was not notified as she knew what she was doing the solicitor Iv got now one does not have a clue of what she doing an all the other work was done by the very good solicitor who left an was 150% being a solicitor you are trained Im not a solicitor but all I know I never got no help I left a good firm an Curtis law put my case at the back of the cupboard simple the solicitor you arrange a meeting an then go she can't make it half the time it like banging my head against a wall I read views are they true well looks like they done a good job but I don't believe one word I read

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05/04/18 - Reviewed by Anonymous

Dreadful service start to finish
We were assured although our mortgage company were not on their panel this would not be an issue, 3 weeks in very little action was taken on our sale or purchase or panel. Then a further 2 weeks lost trying to solve the issue which we then had to move solicitors... two weeks to send the documents across to new solicitors. Nearly 2 months of wasted time in our sale & purchase. Throughout this time conveyencer was rarely available to speak to and would rarely call back, we were constantly on the phone pushing for contact. I was regularly put through to people who had no understanding or knowledge of our case and had to start from the beginning. The conveyencers we dealt with we' found were often rude and sounded disinterested at best on calls and we were consistently told conflicting information, therefore someone was lying to us at some point. I would never recommend this company and im glad to see the back of them. Awful & a waste of our time.

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15/01/18 - Reviewed by Never again

Read through all these reviews then make your mind up .it shouldn't take long for you to stay well cleari I wanted to put no stars but you can't post with none it was chase chase chase with me and they couldn't even bother to reply to me .we can talk be wrong whose put one star and that is too high in my opnion

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21/11/17 - Reviewed by Gemma

We had a car traffic accident over 12 months ago,
And got recommended to Curtis law solicitors,
I just wish I had of read the reviews first we would of never gone with them, definitely would never use them or recommend them to anyone in the future, they never returned phone calls emails constantly chasing them for information, definitely not professional enough for my liking, we will probably still be waiting this time next year, the only thing I can say is if your thinking of going with them( DON'T ) find an alternative that will help you much quicker, giving these one star is really too good

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19/09/17 - Reviewed by AJ

I have dealt with Curtis law twice. And I can honestly say they are worst and slowest solicitor firm you will ever come across.

You have to keep chasing them at all times and it's like you are dealing with the theird party solicitor instead of your own.

The staff are polite and helpful, however the system is rubbish. You have to keep chasing them and they never call you back as they promise.

I will never ever use them again and would not recommend them what so ever.

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09/08/17 - Reviewed by Jon

Unprofessional and talk a load of shite

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27/05/17 - Reviewed by Paul

When giving a review of any business it needs to be based on fact and therfore fair comment. This is particularly relevant when making comments about a solicitor who will claim libel if it is not.
My comments are therefore based on fact.
In my dealings with this firm I have had numerous phone calls not returned, emails not answered, , incomplete and out of date information to very important legal issues, inaccurate responses to legal matters, undue delay which resulted in a very straightforward conveyancing matter taking months rather than weeks .

This leads me to the conclusion based on my own factual experience that this firm is highly unproffessional, lacking in expertise, inept, practically no concept of customer service and in comparison to others expensive.

I would advise anyone reading this to make alternative arrangements for their legal advice.

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18/05/17 - Reviewed by Paula

I used this firm for both personal injury & a property matter. They were simply terrible with absolutely no professionalism. They are crooks who take out money for insurance you don't need & are extremely inefficient. DO NOT USE EVER

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15/05/17 - Reviewed by Nasar ahmed rashid

Worst experience ever going with u guys,never again in my life will I trust Curtis law, u don't even deserve 0 out of 10, customer service really bad, wouldn't even recommend u to my enemy, waste of time lot of u😤😤😤
Robbing fuckers

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23/03/17 - Reviewed by Anonymous

Was involved in a road traffic accident and was advised by a friend to consult Curtis Law. Almost a year has gone by. The third party is trying to say I am liable for the accident when I am not. Curtis Law has not been helpful at all, in fact they have been more than intimidaying. Are they my solicitors or the third parties? Keep away from this firm.
Moral of the story: Never trust a solicitor firm who promotes their service too much - no wonder why they are not getting any clients.

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15/03/17 - Reviewed by Fitzpatrick

Keep away from this company there a bunch of jokes they tould my girlfriend that she had liability excepted then after a week tould her that they record it even no she was a passager and I was the driver they tould her that she won't get nout off my insurance and also Waqas that works there would rather give out ipersonel inform on people to people like medical recolds and personal data. This company is run bye kids...... jokes

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11/03/17 - Reviewed by Anonymous

I used this firm for selling my prperty its nearly year no prgogress at all

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22/02/17 - Reviewed by F Ali

No response to phone/email chasing all the time. No professionalism and poor advice. Was highly recommend by friends but very very disappointed with there serice. Will not recommend them.

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21/02/17 - Reviewed by Anonymous

Possibly the worst solicitor firm in the U.K... rude,arrogant and expertly ignorant. Avoid like plague!

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16/02/17 - Reviewed by Murtaza Hussain

Please avoid using this solicitor I had to do all the chasing and he did not complete the purchase until the following year only when I chased him for the deeds a year later did he register the property with land registry, Please please avoid using this firm. They are nothing but a joke

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23/11/16 - Reviewed by Anonymous

This company need to close down. I always have to chase them. My calls get ignored emails get ignored they are terrible. i would NEVER recommend. The chase you down to sign up with them. They are awful. Regret making that move.

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13/10/16 - Reviewed by Iman dandanfard

I had family cases with them the Solictor are not having experience they not organised they not chase your cases the only things they are good to send the bill

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01/05/16 - Reviewed by Mike bell

Curtis law are crooks ambulance chasers I got solicitor from the law society and that solicitor brought Curtis law in unaware to me so soliciter now works for Curtis law and they are trying to sue me as they state I cancelled contract when I did not I was acting on behalf of my disabled daughter and u
I will not let them away with it threatening behaviour against me but I will be the one suing keep well clear of Curtis law bunch of crooks with no morals professional or other wise again keep well clear of Curtis law I did all the work not Curtis law WARNING KEEP WELL AWAY CURTIS Law Give good solicitors bad name

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17/02/16 - Reviewed by haroon

I have never been treated like this before... i had to chase my solicitor but no response of emails calls and messages.. terrible experience... i would never ever recommend them to anyone. its been over 6 months now...

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26/01/16 - Reviewed by clifford

the worst firm ive ever dealt with ,they never returned my phone calls, i sent a registered letter and they never replied to that,i tracked the letter and they received it,at one stage i did not hear from them for nearly 14 months,the complaints manager never returned my phone calls or the messages i left,they never sent me the regular costs incured at regular intervals which by law their supposed too, they had me on a wild goose chase and helped make my depression alot worse , please stay well away or they could make you poorly like theyve made me ,i put one star but i wanted to put zero but the website makes you put at least one

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25/04/15 - Reviewed by Anonymous

I cannot give this company any stars my original solicitor left the company and a new solicitior took over my case she did nothing to help me did not offer any advice if I'd not known better I would have said she was working for my estranged wife

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08/01/15 - Reviewed by Anonymous

I have never been spoken to as poorly as I have from this firm. Emails, phone calls and voicemails have all been terrible. I constantly have to chase everything and nothing gets done on time. I would certainly not recommend.

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