19 reviews (1/5) and information for Dutton Gregory LLP, Southampton
How to find us
9 Cumberland Place, Southampton, Hampshire, SO15 2WL
Other branches
- 3 Poole Road, Bournemouth
- Concept House, 6 Stoneycroft Rise, Chandler's Ford, Eastleigh
- Majestic One, Altitude, 56-58 Parkstone Road, Poole
- Trussell House, 23 St Peter Street, Winchester
Languages spoken English
Size of firm 4 solicitors
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Legal services at this branch
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Conveyancing/property
24/04/24 - Reviewed by Anonymous
Terrible conveyancing service. Did no work for an entire month but did not advise that nothing was being done. Nicky Marsh was rude &, when I complained, she personally attacked me. We did write a formal complaint to her manager but simply got a long-winded reply directly from Nicky which did not address why no work had been done. They will not carry out any conveyancing until source of funds are approved but they do not advise of this. I would highly recommend people do not use their conveyancing services.
Conveyancing/property
18/08/22 - Reviewed by Akroor B Changkakoti
This firm is the slowest and most unprofessional I have ever experienced. Sent us loads of documents to sign but, without any clear instructions. Have tried to contact them for little instructions or guidance to complete the documents but, no luck. After a month on, they have not started our case file yet. Staff seem to be on holidays quiet a lot. Only reason we had to use this firm as it was suggested by our builders. I would not recommend using them.
19/08/22 - Response by Anonymous
Dear Akoor Changkakoti,
We are sorry to hear of your concerns relating to your purchase.
It is our understanding that our staff have been in contact with you via email as well as attempting to reach you via telephone over the last few days to answer any questions and investigate your concerns in more detail.
We will continue to try get in contact with you to reassure you of the ongoing work related to your matter, assist you where needed, and alleviate any concerns you may have. However, if in the meantime you would like to contact us directly, please do so on 02380 221344.
Thank you,
Dutton Gregory
Personal injury
24/12/21 - Reviewed by B
Use This Company with Caution
We misplaced our trust in this firm for personal injury compensation following my partner's devastating, life changing road traffic collision.
We waited three and a half years for a settlement, that was wholly inadequate, in relation to the trauma involved, which we were cornered into accepting, involving injuries both physical & psychological which will remain forever.
We believe our case just gathered dust on a shelf (Pandemic or not). We had to re submit paperwork which had already been accepted, so we can only conclude that the items were lost; also after those 3 and half years new information was requested from us quite urgently.
Use this firm with Caution, as we were Failed, yet again by the legal profession.
Personal injury
13/08/21 - Reviewed by Bek
I was approached by this company regarding an accident at work convinced me to take a no win no fee case they dragged heels for 2 yrs saying the 3rd party was withholding info... then silence for months to be sent me a bill for over 4000 now bailiffs on my back ... disgusting practice
Conveyancing/property
06/01/21 - Reviewed by Anonymous
This 'professional service' is appalling. Not communicating effectively with client and buyer's solicitor. I have been waiting for exchange to happen today (agreed before Christmas) only to find the conveyancer is on holiday. Have taken a day off work from NHS to be able to deal with exchange today. Absolutely disgusting degree of contempt!
06/01/21 - Response by Dutton Gregory
Good afternoon,
In order for us to investigate and respond effectively, please could you kindly email contact@duttongregory.co.uk with your details and the name of the conveyancer handling your matter? We will then be happy to look into your comments in further detail to resolve the matter.
We look forward to hearing from you,
Carley Davis - Dutton Gregory Solicitors
Conveyancing/property
03/07/20 - Reviewed by Angry member of public
The lady I dealt with was foul mouthed and unprofessional.
06/07/20 - Response by Anonymous
Good morning,
We take our customer service very seriously and are happy to look into this matter further for you. Please could you kindly email us your details and the name of the solicitor handling your case to contact@duttongregory.co.uk?
Please note that our full complaints procedure process is available on our website at https://www.duttongregory.co.uk/.../benchmark-of-quality/.
Thank you in advance.
Carley
Dutton Gregory Solicitors
Conveyancing/property
23/05/20 - Reviewed by Anonymous
A truely horrendous experience , do not go anywhere near this firm, this particular person was unproffessional, rude, abrupt arrogant and aggressive in her approach. All parties in our sale commented how poor they were causing much stress and anxiety! 1 star review is too good for them!
26/05/20 - Response by Dutton Gregory
Good morning Neil,
Apologies that you feel unsatisfied with your matter. We take our customer service very seriously and are happy to look into this matter further for you. Please could you kindly email us your details and the name of the solicitor handling your case to contact@duttongregory.co.uk?
Please note that our full complaints procedure process is available on our website at https://www.duttongregory.co.uk/.../benchmark-of-quality/.
Thank you in advance.
Carley
Dutton Gregory Solicitors
Family
16/01/20 - Reviewed by Daniel Sanders
Wouldn't give them 1 star cost me £6500 just for a occupation had to pay for 1 off there barristers witch was £500 messed my bill up and they asked for more now threatening me with court as I said not paying for your mess ups on my bill they had more then what there job was worth
16/01/20 - Response by Dutton Gregory
Hello Daniel,
We're very sorry to hear that you're unhappy with the service you've received. If you wish to make a formal complaint, please find our complaints procedure on our website at https://www.duttongregory.co.uk/site/help/benchmark-of-quality/.
Thank you,
Dutton Gregory
Conveyancing/property
23/12/19 - Reviewed by Fran
The worse Conveyancy firm we could have chosen !
It’s a very long story, but please stay away from this Conveyancy firm. We used them for the sale of our property and the purchase of a new build. They handle client’s files with neglect and lack of competence. They made so many errors on our file and made the whole process of moving so much more stressful! We complained several times by offering constructive feedback but no improvements were made. They couldn’t even accept, with humbleness, the constructive feedback we offered and simply went on to make more mistakes on our file and statements. Moving home is a stressful process, moving home with incompetent solicitors is a nightmare! Happy to share more details if anyone is interested. Please just go elsewhere. Good luck
02/01/20 - Response by Anonymous
Hello Fran,
Apologies that you feel unsatisfied with your matter. We understand that your complaint has been referred to our Complaints Handling Officer who has responded to yourself following an investigation as per our complaints procedure process. We are unable to specifically comment further, however if you feel the matter is still unresolved, please do not hesitate to contact us further to our response.
Thank you,
Dutton Gregory
Conveyancing/property
10/09/19 - Reviewed by Clara
A very incompetent law firm. Barely correspond with clients. We have called them several times on regard to the transfer of our property that still ongoing. When we call them they act as if we are bothering them. Is this how all this works. I have worked in conveyancing on South Africa and I have never treated clients the way we have been treated. It's been two weeks and they keep saying our contract is in the post. We are worried and panicking. I think the law society ought to know about this travesty. Failure to get our transfer done in the rime scales agreef. They will have the law society to answer to. Sarah Sims in Chandlers Ford and she is barely in the office. The proffession deserves integrity and respect. Please do better.
Conveyancing/property
07/08/19 - Reviewed by Anonymous
Terrible service. Totally incompetent and/or they simply don't care. They have delayed the exchange of our contracts by 2 weeks now with no sign of them progressing the sale without extreme pressure from clients, agents and other solicitors. Do not use these solicitors if you want to buy a property. Ted Coulter particularly useless.
07/08/19 - Response by Dutton Gregory
We’re very sorry to hear you had a poor level of service from us – we will investigate this internally. Thank you for letting us know.
General Legal advice
25/07/19 - Reviewed by Anonymous
Horrible service, dont use them!!!
Will and probate
29/04/19 - Reviewed by Anonymous
Very poor service from Katharine West (now left the company).
In my opinion totally incompetent, resulting in a lot of pain, grief and expense to a number of people.
The buck should stop with her managers ...
A pity that it's not possible to give a negative rating.
Medical negligence
08/10/18 - Reviewed by Anonymous
I would give zero stars if I could. They spent ten days 'studying' my case before deciding they didn't want to proceed, presumably because they wouldn't gave made enough money out of it
Family
25/09/18 - Reviewed by Anonymous
Absolutely terrible service from this company. Andrew Kirkconnel is an incompetent and obnoxious man. If you require a professional service do not use this company. Huge waste of money and time. Very annoyed!
Family
21/09/18 - Reviewed by Anonymous
DO NOT EVEN CONSIDER USING THESE SOLICITORS! Very unprofessional and their work is incompetent. They will do what they can to cut corners and save themselves work. They will lie and work together to cover themselves. Very disappointed in the service they offer, but hope to help others from making the same mistake.
Medical negligence
18/07/17 - Reviewed by Anonymous
Do not use Mr Michaal Kingman to represent you. He had three years to bring a case in front of a judge and with only 3 months to go before the deadline expired (after 33 months) he has decided that they have no case so they are dropping it. I now have no time to go elsewhere so have lost any chance of justice that I might have received.
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