(31455)20 reviews (4/5) and information for Emmersons Solicitors Ltd, Sunderland
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Acer House, 52 John Street, Sunderland, Tyne and Wear, SR1 1QN
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Languages spoken English
Size of firm 4 solicitors
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1Legal services at this branch
- Administrative and public law
- Advocacy
- Children
- Commercial property
- Consumer
- Conveyancing - residential
- Crime - general
- Debt and bankruptcy - personal
- Debt recovery
- Employment
- Family - general
- Human rights
- Litigation - general
- Military
- Private client - Probate
- Private client - trusts
- Private client - Wills
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Conveyancing/property
29/03/22 - Reviewed by David
We have worked with Emmersons Solicitors on a number of conveyancing jobs. At first they were very responsive as you would expect any professional firm to be.
After a while they stopped keeping us informed on the progress of our deals - our emails would be ignored in some cases for a whole week or longer. Phone calls not answered and no call backs. We have also experienced some unpleasant attitude when pushing for updates.
To summarise, they are capable of doing the work, however, if you want to stay informed on the progress of the deal, not be ignored by your solicitor and not to experience occasional rudeness, we would advise looking elsewhere.
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Conveyancing/property
27/01/20 - Reviewed by Anonymous
I purchased my first property last year and my purchase was being dealt with by Lee. I never spoke to him the whole time I was involved with Emmerson’s. I tried calling him a number of times and was told by a rude receptionist that I would get a return call from him on a number of occasions. He took a long time to email me back and I was left in the dark throughout the whole process. He sent me an email referring to me as someone else and said that completion would be the following week and this was not true. The whole service from Emmerson’s was very poor and I would definitely not recommend them to anyone. I hope if anyone looks to go with Emmerson’s then they do their research.
Was this review helpful? 27 25
29/01/20 - Response by Michael Robinson
Having received this information by letter 8 months after the event, we responded to the concerns raised. In essence, throughout the process this person raised no issues whatsoever and was happy to communicate by email, which is what we did. The transaction completed on the agreed date. There were no delays as far as we were concerned.
What this really shows is that if you have concerns, raise them immediately and if you need to speak to any of our Property Lawyers then indicate that you require a phone call, rather than an email response to emails being sent in.
The important message is that our service levels are reflected by the fee payable, and the vast majority of our clients appreciate our work as can be seen by other reviews.
Divorce
22/11/19 - Reviewed by Anonymous
Over £4k, 12 mths later and 3 different solicitors at this firm. I was still no further forward in my case. I decided to move to a different firm and have accomplished more in the last month than in the whole time with Emmersons. They seem to be more interested in taking your money than the client. I would definitely not recommend them.
Was this review helpful? 29 19
Legal aid
28/11/12 - Reviewed by Anonymous
Arrogant rude and incompetent. Refused to follow my instructions even when they were reiterated by CPS and my barrister. Two complaints to the ombudsman, first upheld, second pending. I would not recommend this company to anyone. Not only did they fail to make reasonable adjustment for my disability, they actually deliberately exacerbated my health conditions.
Was this review helpful? 30 39
14/05/15 - Response by Anonymous
Sometimes it is necessary to cease acting for a client when they are abusive to members of staff on a daily basis. It is essential to be able to protect staff from such abuse.
02/02/18 - Response by Searching 4 a Solicitor
For a solicitor to respond to a review in this way, sorry but it seems the reviewer is stating the truth!
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