1 reviews (1/5) and information for Gilroy Steel Solicitors Limited, Harvest Barn, Spring Hill, Pitsford, Northampton

19/07/22 - Response by Gilroy Steel Solicitors Limited

The client confirmed the wrong bank details: funds sent to the account as confirmed. We are doing everything we can to support the bank to return funds. We are not responsible for sending funds to an account as instructed by the client to do so. Client has received a copy of our complaints procedure and we are still within the agreed time limits to respond. Therefore a low review score due to such is unjustified.

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26/07/22 - Response by Stephen Welsh

I have previously responded but appears to have been removed, the facts are that you admitted at the outset of my contacting you that you had not followed your own procedures, when contacted by your employee to confirm my sort code they were told at that time I could not as I did not have access to it, my bank card starling does not show sort code, but if they checked starling bank code online it was fine as they only have 1 sort code, this was plainly not done, as with any transactions by faster payment the payee bank will check the recipient details to ensure a match, this was obviously not taken note as the system would have shown the details did not match an account, but the payment was none the less made. Your subsequent interaction with me has been based upon the strategy of when the funds reappear it will all blow over, the frequent requests I made for any update was always greeted with we will check and get back to you, which never happened, including my request to discover if the receiving bank had acknowledged receipt of the funds and agreed to return them. As to my official complaint you emailed 7 days after I sent it to the 2 employees I was instructed to by email, to ask for a copy of that email, in breach of your own complaint procedure stating that you would acknowledge the complaint within 3 days, that was the 15th July over 10 days ago and still no acknowledgment,I look forward to your response which by your own procedure will be with me on the 29th July being 21 days from the original complaint. For an update I spoke directly with the receiving bank who use RBS as their clearing bank, who confirmed they had instructed them to return the funds on the 7th July after a request from LLOYDS, a full 6 days after my request to recover the funds, question is when was LLOYDS asked to reclaim them.

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29/07/22 - Response by Stephen Welsh

An update hade the Practice fManger Mr Chris Steel he sent me some communication, he states that I told them that the Bank details are Correct, an they have a recording of the conversation , I have asked for a copy of the recording, and if I am wrong I will come back on here and hold my hands up. Hopefully they will do the same if they are wrong, but I won’t hold my breath

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