2 reviews (1/5) and information for Hcb Widdows Mason Limited, Cardiff

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1.5 stars average for Hcb Widdows Mason Limited from 2 reviews  
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Accreditations

Lexcel Legal Practice Quality MarkThe Law Society Accredited - Conveyancing Quality

How to find us

Regus House, Falcon Drive, Cardiff Bay, Cardiff, South Glamorgan, CF10 4RU


Facilities Office accepts Legal Aid

Languages spoken English, French, German 
Size of firm 9 solicitors


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Reviews

1.5 stars average for Hcb Widdows Mason Limited from 2 reviews

Based on 2 review(s)

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Summary

5 stars   0
4 stars   0
3 stars   0
2 stars   1
1 stars   1

Legal services at this branch

  • Administrative and public law
  • Advocacy
  • Agriculture
  • Charities
  • Children
  • Commercial litigation
  • Commercial property
  • Company and commercial
  • Consumer
  • Conveyancing - residential
  • Crime - fraud
  • Crime - general
  • Dispute resolution - civil mediation
  • Dispute resolution - commercial mediation
  • Education
  • Employment
  • Family - general
  • Landlord and tenant - residential
  • Litigation - general
  • Neighbour disputes
  • Personal injury
  • Planning
  • Private client - Probate
  • Private client - trusts
  • Private client - Wills
  • Professional negligence


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Hcb Widdows Mason Limited

Conveyancing/property

2 stars

25/02/20 - Reviewed by Anonymous

Work reasonably priced but can’t recommend this company as I was constantly chasing for updates. Delays in progress and no reason given. Left in the dark. Not one apology for lack of information on progress. This was not the service promised in the terms of contract, which specifies regular updates.

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Hcb Widdows Mason Limited

Conveyancing/property

1 stars

18/12/19 - Reviewed by Matthew Hancock

Having gone through Quittance to find a conveyancer, we were provided with Samantha Doubler from HCB Widdows Mason, Cardiff. It would require a book to go into detail, so I will keep this brief. Firstly, her communication skills were abysmal. She needed chasing several times for responses and, when they did eventually come, they often lacked substance. Secondly, I would have hoped that a solicitor, especially one charging as much as they do, would be proactive. It was clear that she had no interest in going over and above and would do the bare minimum, often leaving ongoing issues to get worse. Thirdly, I found that she had an inability to be upfront and honest. We would be led to believe that certain deadlines were achievable, only to find out that they were not at the last second, as the required work was nowhere near complete. Finally, I have never had the displeasure of dealing with such unprofessionalism. Several times she disappeared on holiday without speaking to us. Even after asking her to keep us in the loop, she continued to do this until the final time, where she went away over the period where we were due to exchange and complete. If it was not for her assistant, no work would have been done. I personally am surprised how a company could allow this sort of behaviour to continue, even after being made aware of the situation. Following this, I made a complaint and waited patiently for two weeks whilst the Director organised an offer for me. I thought it would be fair to give them an opportunity to make this right, but the offer showed how much they valued my time and how concerned they are with their customer service. In conclusion, I would not use or trust HCB Widdows Mason. They struggle achieve the minimum standard and do not seem to value the time or feelings of their customers. If this review stops one individual from making the mistake of using this firm, then it was worth the time spent writing it.

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