5 reviews (4/5) and information for Hedleys & Co, Sunderland
How to find us
Alliance House, 20 Fawcett Street, Sunderland, Tyne and Wear, SR1 1RZ
Languages spoken English, Mirpuri, Norwegian, Punjabi, Urdu
Size of firm 3 solicitors
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Legal services at this branch
- Benefits and allowances
- Commercial property
- Company and commercial
- Conveyancing - residential
- Crime - general
- Family - general
- Landlord and tenant - residential
- Private client - Probate
- Private client - trusts
- Private client - Wills
07/05/19 - Reviewed by Mark Robinson
I have to say that I have received excellent service from this company in handling the sale of my Father's home. During a very difficult time I found them to be patient, caring, considerate and proactive. I was informed of every action promptly and every request or question I had was answered quickly and efficiently. I have no hesitation in recommending them. A special thank you to Jackie Rutherford and her Secretary Rebecca
15/05/19 - Response by Sam Thompson
Thank you for your review. We appreciate the positive feedback you have given us, I have passed your thanks to Jackie and Rebecca who send there regards and thank you
12/09/18 - Reviewed by Joshua Thompson
Excellent after-hours service from the Customer Care lady Sam, followed up with a swift response from the legal department to help my partner with her house sale issue. Sam even called me the following day to ensure that my issue had been dealt with. Top marks for effort and performance.
General Legal advice
03/09/18 - Reviewed by Pascal Domoricci
I was referred to Hedleys by my business coach for assistance in finalising several business matters before taking my company online. The level of service given was prompt, timely and courteous and the advice highlighted several issues that I had not considered previously. I will certainly be using this company again for my legal affairs.
17/10/17 - Reviewed by Barry Thomas
They are totally incompetent and lack any client service skills. We had a simple matter of power of attorney to attend to. It took six months before they provided any documentation, and that was after a lot of chasing. Those documents were incorrect. The replacement documents were also incorrect, and the third set of documents were sent to the wrong address and were also incorrect. We then decided enough was enough and demanded a refund in full of their fee. They agreed without argument. Their fee was Â£802, for a service you can get on line for Â£82. The senior partner, Mr Johnstone, ignores emails, our solicitor Mr Lisgo, and his secretary, were totally incompetent.
19/07/18 - Response by Samantha Thompson
Dear Mr Thomas,
I am so sorry that you had a poor experience with Hedleys and Co. Unfortunately, your case was not handled well and the lack of responses to your various requests is unforgivable. As you said, you eventually requested a refund, which we were duty bound to give. There is nothing more frustrating than dealing with a company who do not keep their clients apprised of the situation, and I am afraid that it appears that Hedley’s were instrumental in fuelling your frustration by not responding to your requests. As part of the company reorganisation, we have introduced a customer care department that is dedicated to handling customer concerns before they get to an unreasonable position, as yours obviously did. I realise that this is of small comfort to you after your poor experience with us, but if there is anything we can do at this late stage to partially redress the unfortunate experience you had, please let us know. We have a temporary customer service number at 07516 905476 and I would welcome the opportunity to discuss just what went wrong with the process. This will help us to put systems in place to avoid this situation occurring in the future and, more importantly, make a client’s experience with us a far smoother journey. Again, profuse apologies and I hope that your outstanding issues have all been satisfactorily resolved.
07/08/18 - Response by Sam Thompson
Dear Mr. Thomas, I have just reread the review response and notice that I have not added your surname to the review, initially addressing the review to a Mr. Barry. Please accept my apologies for this omission.
I had hoped for a response from you so I could discuss this further, but perhaps you were not aware of my request. If you wished to correspond by email instead, please address your emails to email@example.com.
Compiled from data from the Solicitors Regulation Authority website
Outcome: Referral to Solicitors Disciplinary Tribunal
This outcome was reached by SRA decision.
This notification relates to a Decision to prosecute before the Solicitors Disciplinary Tribunal. This is an independent Tribunal which will reach its own decision after considering all the evidence, including any evidence put forward by the Solicitor. The Tribunal has certified that there is a case to answer in respect of allegations which are or include that:
1.1. Between about November 2011 and August 2013, he
misappropriated client funds belonging to clients D, M, W
1.2. In respect of cash payments made by clients D, M, W and V
to him and/or the firm at which he was employed, he failed
between about November 2011 and August 2013 to ensure
that client money was paid into client account.?
1.3. By his actions described at allegations 1 and/or 2 above, he
caused a minimum shortfall on client account of ?17,135.00.?
1.4. On or about 8 May 2013, he took unfair advantage of a
vulnerable client, D, in that he obtained a personal loan of
?2,500.00 from her without:
1.4.1. advising her to obtain independent legal advice; and/or?
1.4.2. ensuring that she obtained such independent advice; and/or?
1.4.3. ensuring that the terms of the loan were recorded in writing.?
1.5. Having borrowed ?2,500.00 from client D, in the course of
the following two years, and contrary to the agreement he
made with D to repay her within one year, he has repaid
1.6. In interview on 17 April 2014 he attempted to mislead a
Forensic Investigation Officer of the SRA by falsely stating
that client D had voluntarily offered him a loan, when in fact
he had asked D for that loan.?
The allegations are subject to a Hearing before the Solicitors Disciplinary Tribunal and are as yet unproven.
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