6 reviews (4/5) and information for Hedleys & Co, Sunderland
How to find us
Alliance House, 20 Fawcett Street, Sunderland, Tyne and Wear, SR1 1RZ
Languages spoken English, Mirpuri, Norwegian, Punjabi, Urdu
Size of firm 3 solicitors
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- Advocacy
- Benefits and allowances
- Commercial property
- Company and commercial
- Consumer
- Conveyancing - residential
- Crime - general
- Employment
- Family - general
- Landlord and tenant - residential
- Private client - Probate
- Private client - trusts
- Private client - Wills
Filter Reviews
Family
22/12/22 - Reviewed by Mark. T
FAMILY LAW, CHILD CUSTODY
If you want to give yourself the best representation.
I Highly Recommend Gulnaz Qurban and her team, Claire Roberts and Barrister, Claire Brissenden from trinity chambers, who is wise as fox in court.
I can't thank these enough for their Precision & Preparation Defending every argument in such a complex and messy dispute for access to see my son.
Their one Cool, Calm & Collected Team of Professionals at dealing with false allegations. Corrupt TFC Social workers, Phycologists, Cafcass and drugs tests.
Thank you for all your help and putting up with me, I know Ive been the most testing.
Lots of love, M.T xx
Regarding costs. You get what you pay for.
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17
Will and probate
13/06/22 - Reviewed by Anonymous
Absolutely appalling service, they ignore requests for return calls. Started the complaints process beginning of December, got one letter to say will be looked Into etc and still not heard anything. Now with the legal ombudsman and looks as though some others are going through the same thing with them.
Was this review helpful? 21 17
Conveyancing/property
07/05/19 - Reviewed by Mark Robinson
I have to say that I have received excellent service from this company in handling the sale of my Father's home. During a very difficult time I found them to be patient, caring, considerate and proactive. I was informed of every action promptly and every request or question I had was answered quickly and efficiently. I have no hesitation in recommending them. A special thank you to Jackie Rutherford and her Secretary Rebecca
Was this review helpful? 24 37
15/05/19 - Response by Sam Thompson
Thank you for your review. We appreciate the positive feedback you have given us, I have passed your thanks to Jackie and Rebecca who send there regards and thank you
08/10/21 - Response by Dawn Morgan
Not so patient and understanding with your client Diane C at 76 CRoad
I am buying off this vendor and you have ignored emails off my solicitor, the estate agent, Myself and your vendor
We are waiting for information on the lease still
Now if this is not replied to or resolved asap i will shame you on social media and take this further
How you have treated an elderly, vulnerable client is an absolute disgrace
Anyone that looks at using this firm should look the other way
Conveyancing/property
12/09/18 - Reviewed by Joshua Thompson
Excellent after-hours service from the Customer Care lady Sam, followed up with a swift response from the legal department to help my partner with her house sale issue. Sam even called me the following day to ensure that my issue had been dealt with. Top marks for effort and performance.
Was this review helpful? 34 37
General Legal advice
03/09/18 - Reviewed by Pascal Domoricci
I was referred to Hedleys by my business coach for assistance in finalising several business matters before taking my company online. The level of service given was prompt, timely and courteous and the advice highlighted several issues that I had not considered previously. I will certainly be using this company again for my legal affairs.
Was this review helpful? 37 27
Family
17/10/17 - Reviewed by Barry Thomas
They are totally incompetent and lack any client service skills. We had a simple matter of power of attorney to attend to. It took six months before they provided any documentation, and that was after a lot of chasing. Those documents were incorrect. The replacement documents were also incorrect, and the third set of documents were sent to the wrong address and were also incorrect. We then decided enough was enough and demanded a refund in full of their fee. They agreed without argument. Their fee was £802, for a service you can get on line for £82. The senior partner, Mr Johnstone, ignores emails, our solicitor Mr Lisgo, and his secretary, were totally incompetent.
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50 24
19/07/18 - Response by Samantha Thompson
Dear Mr Thomas,
I am so sorry that you had a poor experience with Hedleys and Co. Unfortunately, your case was not handled well and the lack of responses to your various requests is unforgivable. As you said, you eventually requested a refund, which we were duty bound to give. There is nothing more frustrating than dealing with a company who do not keep their clients apprised of the situation, and I am afraid that it appears that Hedley’s were instrumental in fuelling your frustration by not responding to your requests. As part of the company reorganisation, we have introduced a customer care department that is dedicated to handling customer concerns before they get to an unreasonable position, as yours obviously did. I realise that this is of small comfort to you after your poor experience with us, but if there is anything we can do at this late stage to partially redress the unfortunate experience you had, please let us know. We have a temporary customer service number at 07516 905476 and I would welcome the opportunity to discuss just what went wrong with the process. This will help us to put systems in place to avoid this situation occurring in the future and, more importantly, make a client’s experience with us a far smoother journey. Again, profuse apologies and I hope that your outstanding issues have all been satisfactorily resolved.
Sam T
07/08/18 - Response by Sam Thompson
Dear Mr. Thomas, I have just reread the review response and notice that I have not added your surname to the review, initially addressing the review to a Mr. Barry. Please accept my apologies for this omission.
I had hoped for a response from you so I could discuss this further, but perhaps you were not aware of my request. If you wished to correspond by email instead, please address your emails to customercare@hedleyssolicitors.com.
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