3 reviews (1/5) and information for Hek Jones Limited, Cardiff

22/01/26 - Reviewed by Anonymous

Hek Jones Solicitors have failed to complete the Land Registry registration 15 months after our house purchase, and the work remains outstanding to this day.

This prolonged and unjustifiable delay has occurred despite repeated chasing and clear explanations of the serious consequences. Their failure has now placed our forward purchase and our buyer at real risk, creating unnecessary stress and potential financial loss.

Communication has been consistently poor, progress has been unacceptable, and there has been a complete lack of urgency or accountability. This is basic conveyancing work that should have been completed long ago.

We are now left with no option but to escalate this matter to the Legal Ombudsman. Unless this issue is resolved immediately, we strongly advise others to think carefully before instructing Hek Jones Solicitors.

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04/11/25 - Reviewed by Ainur

Avoid Hek Jones Solicitors at all costs! horrible experience with them, especially paralegal to our solicitor. Avoid! Didn't take any accountability for their mistakes/ delays/ unclear instructions. Lack of communications/ lack of attention to detail. No value for money and bad attitude.

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26/05/23 - Reviewed by Kazi Ullah

Recently I have bought a 3 bedroom house in East London. The exchange was done within 5 weeks and after 1 week was the completion with another Solicitor or Conveyancer.

My experience with Hek Jones Solicitors was more than worst. I started to buy a flat in South London and Countrywide Home Conveyancing/Hek Jones Solicitors on 15 August 2022. The Solicitor Mr PL discovered my mortgage offer after 26 days and started the process/requested for a search after that. Ineffective or lazy or incompetent, don't know what was the cause. After months of waiting and pain and also corresponding with the Estate Agents as well, the matter was not progressing. More than after 5 months the Seller pulled out from the process in January 2023. In February 2023, the Legal Assistant SW of Hek Jones Solicitors emailed me, "We note that there is a balance of £23.20 to be returned to you.
So that our accounts department can process the funds transfer, please provide us with a recent bank statement (or banking app screenshot)." After replying with the bank statement (asked for the calculation as well) no reply or was not returned the balance. They know if they ignore our emails we have nothing to do, cause we are sufferers. Please go with these Solicitors if you want to be a victim or sufferer.

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