5 reviews (3/5) and information for Howard and Over LLP, Plymouth

16/02/21 - Reviewed by Sharon

I could not trust the solicitors at the Plym House branch . I recorded the Head of litigation telling me all of the mistakes that had occurred with my case . Some of these mistakes were later denied by the Complaints manager as she was unaware I had recorded Head of litigation laying it all out on the telephone . These mistakes included conflicting advice , work for expert witnesses was carried out , then I was told they couldn’t be used . Huge costs were incurred . Head of litigation told me costs for over half the work done on my case by the assistant solicitor would be written off as it was “ unnecessary and irrelevant “ , the person dealing with my case had been “ distracted by peripheral issues “ therefore the “costs charged couldn’t be justified “. The complaints manager upheld that costs were disproportionate to my case and stated £20,000 had been deducted from the bill . I had been advised to spend thousands upon equipment which I was told could be claimed back but upon review was informed the costs couldn’t be claimed back . When I questioned why I was told to spend thousands on equipment that couldn’t be claimed for , I was told they couldn’t represent me due to a conflict of interest . I paid over £20,000 into a client account which they spent on fees and disbursements despite these being covered by insurance . They refunded £5,000 and refused to refund the rest . After leaving a negative review about their appalling service they wrote that I was trying to “significantly harm” their business by leaving negative reviews so they added the £20,000 back onto the bill for costs which by their own admission “ couldn’t be justified , were irrecoverable for work which was irrelevant , disproportionate to my case and couldn’t be used at trial .” When I collected my files to take to another solicitor one of them was labelled with the name of my son’s school and a client ( whom we knew) who were in litigation ( which we had no knowledge of ) . I would not use the solicitors at the Plym House branch if they paid me .

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14/11/20 - Reviewed by Arabella

I would highly recommend. The staff were always friendly. Catherine dealt with my Will and she was very professional.

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28/09/20 - Reviewed by Sasha

Awful service ! Conflicting advice , solicitor distracted and not focused upon main issues . Unnecessary and irrelevant work carried out , excessive costs : double the initial quote . Avoid !

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11/03/20 - Reviewed by Stuart C

They helped me when I bought my first property. They were friendly and dealt with it quickly.

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05/03/20 - Reviewed by Nigel Bridges

We have just sold our property and used Kim Hall of Howard & Over for the sale we had a troubled sale losing our 1st buyer at the last minute and then tying up all the ends for the final sale and we can highly recommend this company Kim was always there to answer a question or to resolve a problem the sale went through with ease a big thank you to Kim and Howard and over for making our sale trouble-free .

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