10 reviews (3/5) and information for Humphreys & Co, Bristol

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3.0 stars average for Humphreys & Co from 10 reviews  
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14 King Street, Bristol, South Gloucestershire, BS1 4EF


Languages spoken English, French, German, Punjabi, Spanish 
Size of firm 9 solicitors


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3.0 stars average for Humphreys & Co from 10 reviews

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Summary

5 stars   3
4 stars   0
3 stars   0
2 stars   0
1 stars   3

Legal services at this branch

  • Commercial litigation
  • Commercial property
  • Company and commercial
  • Conveyancing - residential
  • Employment
  • Insolvency and restructuring - business
  • Intellectual property
  • Landlord and tenant - residential
  • Litigation - general
  • Personal injury
  • Planning
  • Private client - Probate
  • Private client - trusts
  • Private client - Wills


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Humphreys & Co

Conveyancing/property

1 stars

18/03/18 - Reviewed by Anonymous

Utterly awful service. Rude and abrupt when you do get through to speak to your solicitor. Didn't reply to questions for over 4 weeks at one point. The only thing they were quick and efficient at was getting a deposit upfront.

Really wouldn't recommend.

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29/04/18 - Response by Humphreys & Co. Client Concerns

We are sorry to read this and have looked into it, although it seems a pity that you have posted this when during the transaction you did not at any point complain or express concerns as to service levels.

You were selling your existing property and purchasing a new property, so completion of the 2 transactions had to be simultaneous. The sale progressed and was ready to exchange in November 2017, but the person selling to you through their solicitors was slow and you pulled out of that transaction having found another property to buy.

We received details of the new property you wanted to buy on 15.11.17. We confirmed our instructions to seller’s solicitors the same day. We received draft contract pack from them on 22.11.17. Searches were ordered on 24.11.17 and enquiries were raised of seller’s solicitors on 28.11.17. Results of searches arrived on 4.12.17 and we sent you our report on these on 7.12.18. We raised with seller’s solicitors further enquiries arising from the search results the same day.

We prompted seller’s solicitors to reply to enquiries during the remainder of December but they said they were unable to deal as their priority was other pre-Christmas completions. We received replies to some enquiries (not all) on 10.1.18. This is perhaps the one month elapse of time that you have referred to. This though was not down to us.

On 16.1.18 we sent seller’s solicitors a summary of the replies to enquiries still needed from them. They replied on 18.1.18. They sent draft building regulations indemnity policy for approval on 30.1.18 and we replied approving this the same day. All material now covered, we drafted an extensive report on title to the property you were buying and sent it to you with a bundle of documentation, including documents to sign, on 5.2.18. We received the signed original documents back from you on 9.2.18.

At this point we were ready to exchange contracts on this purchase for you, save that a completion date needed to be agreed between you and the seller for insertion into the contract. Correspondence went to and fro trying to agree a completion date, the difficulty being that one of the sellers was elderly and needed plenty of lead time after exchange to remove specialist equipment of a medical support nature from the property.

Contracts were exchanged on both your sale and your purchase on 19.2.18 with completion agreed by all sides for 9.3.18.
Once contracts were exchanged, you were legally obliged (as always) to move out of your existing property on the completion date.

Completion of sale and purchase on the due date took place without difficulty, but unfortunately for you 9 March was a day of very heavy snow in Bristol, the deepest snowfall in very many years, and most of the roads in Bristol were impassable or closed. As a result, your removal company were unable to attend to move your belongings out of your existing property into your new property.

You asked us whether you were able to delay moving out but we had to advise you that your contract required you to move on that day. We do not know whether you able to come to an accommodation with your buyers, who themselves will have needed to move out of their property on the same day, but sympathise as to the difficulties you must have had on that day by reason of the extreme weather conditions.

We cannot see that our conduct of your purchase (on which your sale depended, as this had to exchange on the same day) was anything other than speedy. Nor we have to say can we be reasonably criticised for the weather conditions on 9 March.

The above explains what happened, although we would have preferred to address any concerns, if they were to have been expressed at the time, direct rather than through this medium.

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Compiled from data from the Legal Ombudsman website

15/02/18

Outcome: Failure to advise
To pay compensation for emotional impact and/or disruption caused

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Compiled from data from the Legal Ombudsman website

15/02/18

Outcome: Failure to advise
To pay compensation for emotional impact and/or disruption caused

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Compiled from data from the Legal Ombudsman website

30/11/17

Outcome: Failure to advise
To pay compensation for emotional impact and/or disruption caused

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Compiled from data from the Legal Ombudsman website

30/11/17

Outcome: Failure to advise
To pay compensation for emotional impact and/or disruption caused

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Humphreys & Co

Will and probate

1 stars

04/10/17 - Reviewed by Anonymous

Avoid Avoid Avoid!! Atrocious service!! Rude, incompetant, unhelpful, slow and extremely arrogant!! Appalling and diabolical communications. Very dissastisfied client!! ☹ Extremely unhelpful indeed!!

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29/04/18 - Response by Humphreys & Co. Client Concerns

We are sorry to read of your concerns but cannot identify your transaction from your post. We would invite you to email identifying yourself, on receipt of which we will look into what happened in this case.

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Humphreys & Co

Conveyancing/property

5 stars

12/05/17 - Reviewed by Missy

The service from the first interaction up to the completion of the sale was absolutly 1st class. Proatvicely updating at every stage, patient with every query. There were no hidden costs - what they quoted was what we paid. The price was very competitive. We were first time buyers and our experience with Humpherys & Co was great. 100% recommend.

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Humphreys & Co

Will and probate

5 stars

30/03/16 - Reviewed by Bel Grant

I haven't actually instructed them to take on my case yet, but I would like to say that Mr Siddons, the Partner, has been extremely helpful for my initial enquiries on two occasions now regarding contentious probate and giving me some useful tips and advice over the phone that I needed to follow up before I know what to do next. I haven't actually paid them anything yet because they are not local to me, but if I do need a firm to take up my case officially I would seriously consider choosing them.

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Humphreys & Co

Will and probate

1 stars

14/03/14 - Reviewed by Hindsight

Philip Siddons, Partner - Instruct him at peril of losing everything, including your money, patience, temper, sanity and whatever faith you may have had left in the Legal System. Not recommended in any way.

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29/04/18 - Response by Humphreys & Co. Client Concerns

We are sorry to read of your concerns but cannot identify your transaction from your post. We would invite you to email identifying yourself, on receipt of which we will look into what happened in this case.

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Humphreys & Co

Conveyancing/property

5 stars

10/10/12 - Reviewed by Anonymous

We were trying to buy the final share in our shared ownership property, and asked Humphreys to act for us. They were really helpful, answering my questions accurately and really promptly (I always got replies within 24 hours). Unfortunately, the lender messed us around a lot - after saying we should find a solicitor to represent ourselves and the lender, the lender then said that they would have to be represented by their own solicitors. Oh, and that it would cost us extra. We had a deadline, and almost in tears, I spoke to Humphreys, who said they'd look into it. In the end they said it would be quicker and cheaper for us to use the lender's solicitors for everything, and didn't charge us anything for all the time they'd already put in. They passed all the work and documents over to the other solicitors and promptly sent me a refund. They were so nice and helpful and worked in our best interests, rather than chasing their own fees. Maybe we were lucky to have a particularly good solicitor there, but I would definitely recommend them.

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