25 reviews (3/5) and information for Jcp Solicitors Limited, Swansea
How to find us
Venture Court, Waterside Business Park, Valley Way, Enterprise Park, Enterprise Park, Swansea, West Glamorgan, SA6 8AH
Other branches
- Suite 9, 9th Floor, Brunel House, Fitzalan Road, Cardiff
- Cysgod Y Twr, The Pebbles, St. Davids, Haverfordwest
- Oak Corner, Haverfordwest Business Centre, Merlins Court, Winch Lane, Haverfordwest
- Sycamore Lodge, Hamilton Street, Fishguard
- 6 Willow Walk, Old Mason's Yard , Cowbridge
- Ty Cennydd, Castle Street, Caerphilly
- Ty Gelli Aur, 10 Quay Street, Carmarthen
Languages spoken English, Welsh
Size of firm 59 solicitors
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0Legal services at this branch
- Administrative and public law
- Advocacy
- Agriculture
- Banking
- Charities
- Children
- Clinical negligence
- Commercial litigation
- Commercial property
- Company and commercial
- Conveyancing - residential
- Corporate finance
- Debt and bankruptcy - personal
- Debt recovery
- Dispute resolution - civil mediation
- Dispute resolution - commercial mediation
- Employment
- Environment
- Family - general
- Information Technology
- Insolvency and restructuring - business
- Intellectual property
- Landlord and tenant - residential
- Litigation - general
- Mergers and acquisitions
- Neighbour disputes
- Personal injury
- Planning
- Private client - Probate
- Private client - trusts
- Private client - Wills
- Professional negligence
- Tax
Filter Reviews
Conveyancing/property
11/02/21 - Reviewed by Stephen
Amazing service from JCP. Our solicitor was Heather Nicholas, who was amazing!
It was our first home. Everyone we spoke to said how stressful it is, but Heather’s hard work and reassurance made it simple for us.
Cannot recommend them enough, will definitely be using them with any future transaction.
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41 
36
Personal injury
03/10/19 - Reviewed by Andrew loock
If I could give less I would not based on the solicitors but the deputyship behind them my wife has a deputyship with them they make me live off £60 caters wont allow me to work and took my half of esa off me I can not afford to do anything avoid the deputyship at all cost guys
Was this review helpful? 45 33
Conveyancing/property
11/07/19 - Reviewed by Anonymous
Don’t waste your time or money. Had an awful experience where assigned a junior solicitor who knew very little and referred continually to her invisible superiors. She was part-responsible for our buyer withdrawing on the day of completion and she has the cheek to charge full costs and withheld monies from us as sellers because she ‘did not know’. Rather pathetic really - went to a competitor and the sale went through absolutely seamlessly as we had someone who knew what they were doing who charges a fraction of JCP’s cost and this time for a qualified and capable person.
Was this review helpful? 52 38
Conveyancing/property
19/03/19 - Reviewed by Anonymous
Horrible experience
I lost my perfect flat due to JCP slow proceedings: 5 months and they didn't manage to complete the transaction. No communication, it has always been me chasing for updates and got lengthy emails full of excuses as responses. I am still expected to pay for the services they failed to provide.
Was this review helpful? 60 42
General Legal advice
04/02/19 - Reviewed by David Jones
Alison Kent was very personable, professional and helpful when we made our wills. We were put at ease and the whole process was explained and carried out very well. We would highly recommend Alison Kent and JCP solicitors.
Was this review helpful? 66 52
Conveyancing/property
18/01/19 - Reviewed by Alan
Watch yourself with these people . Have a price . Did a little bit of work and charged me alot for very little. Money is more important than there work . Never again
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49 42
04/02/19 - Response by JCP Solicitors
We would welcome the opportunity to speak to you further on this matter. Could you please contact our team member who deals with client care on 01792 529621 or by email to clientcare@jcpsolicitors.co.uk. Kind regards.
Divorce
07/12/18 - Reviewed by lesley taylor-bottomley
Very friendly and helpful team. They have been very understanding and a guiding hand at a very difficult time in my life. Would recommend highly.
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32 50
13/12/18 - Response by JCP Solicitors
Thank you for such a kind review. We really appreciate it and have passed your comments to the team.
Conveyancing/property
28/11/18 - Reviewed by Jeff
These people let my 86 year old mother down terribly
Shocking level of service
Then no apology at all
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50 42
29/11/18 - Response by Anonymous
Hi Jeff, we would really like to speak to you further on this matter. Could you please contact our team member who deals with client care on 01792 529621 or by email to natalie.corbi@jcpsolicitors.co.uk. Kind regards.
Divorce
14/10/18 - Reviewed by Anonymous
This is the worst firm of Solicitors I have ever dealt with, overpriced, unhelpful and kept waiting for the first appointment that I had waited for some 3 weeks, and she saw somebody who had just popped into the office while I had waited beforehand and after his meeting. The attitude and total lack of empathy portrayed by the Solicitor I dealt with was appalling. The fees she set out for the instruction to act for me were totally unreasonable given the fact that an agreement was already in place.
I have now engaged a more efficient, understanding professional in this field, and who has informed me that the situation should be resolved in a number of weeks, and nowhere near the thousands and timescale that were quoted by the Solicitor from this firm. After my costly 45 minute meeting, which I do not believe that I actually gained anything from, and the individuals manner was unhelpful, I maintain that I do not think this firm even deserve a 1 star rating! I am so appalled by the lack of empathy and attitude and sheer greed of making thousands, also taking longer than it should be expected to, I felt compelled to write a review, something I have never done before.
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56 55
07/11/18 - Response by JCP Solicitors
We are sorry that you feel so strongly that you have had a bad experience with us. We take complaints such as this very seriously and would really like to speak to you further on the matter. We ask that you please contact our team member who deals with client care on 01792 529621 or by email to natalie.corbi@jcpsolicitors.co.uk. Kind regards.
Conveyancing/property
21/12/17 - Reviewed by Anonymous
I recently instructed JCP Solicitors to deal with a residential sale on my behalf. From the outset, I have been very impressed by Victoria Holmes who has kept in touch and updated me on a regular basis. I would definitely recommend JCP Solicitors and in particular Victoria to my friends and family.
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57 40
Conveyancing/property
21/12/17 - Reviewed by Anonymous
Emma Gilroy and her team have just completed a property purchase and a remortgage for me and the service was exceptional. I was kept updated, but not inundated, and was very happy with the early completion date. Fees were as expected as they provided me with a very transparent estimate at the start of the transaction. I have already recommended them to my son and daughter who are about to purchase properties.
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38 49
Conveyancing/property
19/12/17 - Reviewed by Anonymous
The conveyancing team at JCP were friendly, approachable and knowledgeable. During a very stressful time they made us feel relaxed and confident as we were kept up to date at every stage of the process. We will 100% be recommending to friends and family and looking to instruct in other legal aspects.. Thank you JCP for an outstanding service!
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47 38
Personal injury
19/12/17 - Reviewed by Anonymous
JCP have been acting on my behalf in relation to a personal injury claim from a recent car accident. They have kept me informed every step of the way and I can’t fault the service I have received to date. Professional and friendly. Would highly recommend.
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46 34
Conveyancing/property
19/12/17 - Reviewed by Anonymous
I have used JCP Solicitors for Wills and all my Conveyancing. They have been nothing but knowledgeable, helpful, understanding and responsive to all my questions, calls and emails. I would definitely recommend them to friends and family. I would always choose to use a reputable local organisation where possible and JCP ticks those boxes for me.
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58 33
Commercial
20/09/17 - Reviewed by Anonymous
I would never use this solicitor again. Many concerns such as unnecessary delays e.g. Documents sitting on supervising solicitors desk for a week despite making it clear that time was of the essence; inaccurate accounts (NB check your bill carefully) etc. When I did make a complaint, it was investigated by the supervising solicitor who was cited in the complaint!
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42 29
19/12/17 - Response by JCP Solicitors
We are very sorry that you were unhappy with our service and the way in which we resolved the complaint. With the best will in the world, misunderstandings and problems occur from time to time.
We aim to deal promptly, fairly and effectively with any concerns or issues you may have, about any aspect of our service. In this situation as ask that you please refer to our concerns page on our website: https://www.jcpsolicitors.co.uk/site/about/any_concerns/
General Legal advice
21/03/17 - Reviewed by Anonymous
We contacted JCP Swansea when my elderly parents became unable to manage their affairs and Alison Kent provided outstanding service sorting out their wills and financial affairs. She was incredibly patient and kind to my father at a very difficult time. We subsequently asked them to handle the sale of my parents' house when they died. Since then we have moved all our legal affairs to JCP and they have done the conveyancing on our recent house move and sorted out our wills. It's so convenient having everything in one place.
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43 32
Conveyancing/property
01/03/17 - Reviewed by Anonymous
JCP acted on the sale of our property. They were efficient and kept us informed at all times. The Swansea team ensured we stayed calm when the Buyers' solicitors were slow, and acted quickly to finalise matters when it became possible to do so.
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49 31
Conveyancing/property
28/02/17 - Reviewed by Charlotte Ivey
I received fantastic service from start to finish, I was kept updated throughout the process of our house purchase. Buying your first home is an exciting time and the Conveyancing team at JCP made it even better by ensuring the process was completed efficiently with no problems.
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36 33
Conveyancing/property
28/02/17 - Reviewed by Anonymous
My girlfriend and I recently bought a house in Fishguard. Geraldine guided us expertly through every stage. Nothing was too much trouble and we were able to enjoy buying our first home stress free! I would definitely use again and will be recommending.
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50 28
Conveyancing/property
28/02/17 - Reviewed by Georgia
Brilliant Service by the Conveyancing Team. Everything went very smoothly and quickly. Very helpful when I had any questions. Would highly recommend.
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37 30
General Legal advice
21/02/17 - Reviewed by Paul
Did my Will 5 years ago and was very happy with the service provided.
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34 42
Conveyancing/property
15/02/17 - Reviewed by Anonymous
Would definitely never use. They charge extortionate fees for doing very little work. £1420 just too assign a lease. and £1600 to write a few letters.
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60 41
21/02/17 - Response by Anonymous
We are very sorry that you have concerns about our service. With the best will in the world, misunderstandings and problems occur from time to time. Â Should you inform us that you feel we have failed to meet our own standards or your expectations of us and that you wish to bring your concerns to our attention, we will do all that we can to resolve any issues quickly and efficiently.
We aim to deal promptly, fairly and effectively with any concerns or issues you may have, about any aspect of our service and would really appreciate the opportunity to put things right for you.
Complaints may be provided through verbal or written means, and should be directed to our Risk and Compliance Officer, Natalie Corbi 01792 529621Â natalie.corbi@jcpsolicitors.co.uk.Â
Conveyancing/property
11/05/16 - Reviewed by Anonymous
DO NOT USE THIS SOLICITORS. Appalling service and incompetent staff. Unfortunately we had to use them as part of our mortgage broker deal. If you find yourself in this position it's worth getting a solicitor you know are competent to check any paperwork they produce. Thank God we did as they manged to produce incorrect documents twice! Just useless. I would score zero if I could.
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44 36
Conveyancing/property
15/10/12 - Reviewed by Anonymous
Being honest?!
At first for few days it was ok whils buying a house, but then the person dealing with it went on holiday for a week without telling me, and no one knew what was happening... Think I ended up dealing with a trainee in the end.... Docs were promised had been sent but had been left in their office.... I had to chase this company several times whilst buying my house and I found out only after eventually completing that two other ppl had used them and were slow!
I also had to chase up the return or some funds which went on for weeks...
I am currently in the process of buying my 3rd house in 3 years and will do anything to make sure I don't use JCP as the seller wants a quick sale.... Jcp are not the ones for that!
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49 43
18/12/12 - Response by Tracey Sullivan - Client Care Manager
At JCP Solicitors we strive to provide an excellent service to all of our clients and third parties and must say that we are generally able to meet or even exceed our client expectations.
We would be grateful for the opportunity to respond to your comments as there maybe an explanation for what appears to be a level of service which falls below our usual standards.
Should you wish us to look into the specific details of your matter, please contact me on 01792 529621 or tracey.sullivan@jcpsolicitors.co.uk
Please accept our apologies for the delay in responding to this review, but we were not notified of it being posted.
General Legal advice
07/02/12 - Reviewed by Anonymous
The service we received was excellent, in respect of reception, hospitality and advice. We found JCP extremely welcoming, helpful and approachable and, more importantly, very professional. Business was handled efficiently and promptly, with queries answered fully, and we felt reassured in the advice we were given. Exceptional and to be recommended.
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37 40
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