2 reviews (1/5) and information for Jerome & Co Solicitors Limited, Sandown

21/03/26 - Reviewed by POWELL

I will update as the Estate progresses. I'm now shocked hearing other stories.

I'm appalled by Jeromes and the way they conduct a service! Jerome's has 1 Director on Companies House after researching. Look at the team on their website, how many admin compared to qualified legal advice?

I will now write my review ..
My Aunt has been let down by Jerome's, they agreed to write her will and meet her to have this witnessed prior before breaking for Christmas as we knew time wasn't on our side. They failed to communicate and my Aunt passed 3rd January, we had to find an alternative to make her will. Due to a hard time we left Jerome's to deal with a part of the estate as an Executor as it was Christmas and couldn't appoint another in time.

Jerome's have now failed to communicate again, duplicate work that I have completed and sent to them, if they had read my emails and documents that I physically posted through the letterbox they would have acknowledged this. I'm then told by Mark Thomson that I had no right to respond to utility companies as they are an Executor and requested other questions on the estate. Every answer to him was "I sent this months ago", "you have this already", "just sent it for the 3rd time but you had this months ago and I resent yesterday and you want it again", it hit embarrassing that he tried to change the questions rather than apologise again! I actually got to the point and said do you have any legal qualifications? Constant discrepancies from conversations I had with Katie Daniel *Sole Owner. Response was no and I'm just a secretary and I can't advise you no more. *However, he did state in writing I can change to a different solicitor

My Aunt's file then goes to Katie Daniel, who is the Director and sole name on Companies House. I'm then asked if I want to give up my rights as Executor and keep Power. Communication was blamed on 3rd parties and myself for communicating with 3rd suppliers, even though they were contacting me as no response from Jerome's. Basically any complaint I had was someone else's fault apart from Jerome's. My Aunt would turn in her grave knowing the stress Jerome's have caused and still stuck with. My Aunt didn't want them as an Executor when they failed to write her will in time because they failed her.

I've asked Jerome's to renounce so I can move on with the estate. I will be submitting a complaint to the Legal Ombudsman and SRA (The Solicitors Register). I've requested a SAR from Jerome's for my complaint to show dates of communication and failure to respond (solicitors and law firms cannot charge a fee for responding to a Subject Access Request).

In my honest opinion, its 1 solicitor and large admin team who are not qualified to give legal advice. I just want out and Mark Thomson advises in writing I can (watch this space for Katie Daniel to say no, which shows negligence and staff not qualified to give advice).

They are making my Aunt's passing harder and more stressful.

Katie Daniel : You own this company, as per my emails renounce your role. It's disgusting your company contributes further stress to griefing families. "Your secretary, you employed and acts for you said we can find an alternative solicitor" let us get on with our grief and instruct a solicitor who does communicate, takes action, doesn't blame others and professional in approach. You're making my Aunts death (mother) a lot harder.

Advice: Stay clear .. to many reviews stating the same bad experience.

Reading the next review its signed off by Henry, the owner. Henry is actually the receptionist / kitchen porter at the terrace! Look up linkedin

Look up Henry on the website "Working as the Accounts and Practice Manager, he is responsible for the smooth running of the office"

Jerome's cant be trusted and we wonder why the bad complaints.

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04/05/24 - Reviewed by Concerned person

I was first contacted by Katie Daniels (owner of 75% interest in Jerome’s) when I was named as a back up Power of Attorney. Due to numerous concerns I had about the donor's health, primarily as their own daughter said she did not think they had ‘mental capacity to make such a decision’ I contacted the donor’s carer/registered nurse who considered the donor’s daughter’s opinion was ‘probably’ correct. She felt the donor only had the mental capacity to make ‘simple’ decisions however Ms Daniels very conveniently considered her elderly client who suffers from vascular dementia and was, according to their own daughter often 'confused' had sufficient mental capacity to make such an important decision. If she had said her client didn’t she would not have been able to have earned her extortionate fee of £520, possibly more which she stood to benefit from by merely quickly rubber stamping the donor’s, as she described it’ ‘simple LPA’ which incidentally can be done very quickly, simply and with minimum cost online. I went to extensive time and effort detailing my concerns about the donor’s mental capacity and reminded Ms Daniel’s of her professional duty to take such concerns seriously (especially when she had been emailed a plethora of evidence to support them) however she completely ignored those concerns and said she would only deal with my enquiries if I agreed to pay her (upfront). As I refused to pay her for inquiries I am of the opinion she was professionaly bound to make she suddenly alledged my most reasonable emails constituted ’harassment’ and if I contacted her further it would be her ‘that would be contacting the police’ : ) I informed her I would be reporting her to her regulator (SRA) however she misleadingly claimed the SRA would not investigate my legitimate concerns as I was not her client. The SRA will investigate concerns from anyone even if they are not a client. Ms Daniels is one of the most arrogant and unprofessional solicitors it has ever been my misfortune to deal with. I am of the opinion she failed to protect her vulnerable client from potential financial abuse and only wanted to quickly rubber stamp their Power of Attorney form to easily earn her fee which I am of the opinion is the only thing that concerned her.

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