4 reviews (1/5) and information for Kirklands Solicitors LLP, Romsey

12/02/20 - Reviewed by Jonathan Penson

I have used Kirklands twice. The first time was for conveyancing, and everything went smoothly. The second time was for litigation, and the service was exceptionally poor. I had to chase two or three times to get replies to emails, and there were weeks of inaction by the solicitor. I eventually asked him whether he wished to continue to be instructed, or whether I should find another solicitor. I had paid £600 in advance, and at one point I received a letter requesting a further £750 to progress the action. I asked whether this would be recoverable through the litigation (if not, it would have been uneconomic to continue the action); my email about this was never answered, and I finally gave up on the company. However, on asking them for a receipt for the original £600 over a year later, I was surprised to be given an invoice for a further £528. I found this inexplicable, as the letter the previous year did not mention any outstanding amount, and they had undertaken no work since then. I received no reply to my email suggesting that asking for extra money after such a long period and without a clear rationale or prior notification was unacceptable. After more than a year again, rather than taking responsibility for what appeared to be an accounting error, they threatened legal action. In my view, this is an egregiously poor way to conduct affairs.

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