18 reviews (3/5) and information for Kiteleys Solicitors Limited, Bournemouth
How to find us
15 Sea Road, Boscombe, Bournemouth, Dorset, BH5 1DH
Other branches
- 136 Station Road, West Moors, Ferndown
- 280 Lymington Road, Highcliffe, Christchurch
- 280 Lymington Road, Highcliffe
- 40 Haven Road, Canford Cliffs, Poole
- 497-499, Ringwood Road, Ferndown
- Centre Block Level B, Southampton General Hospital, Tremona Road, Southampton
- 1 East Borough, Wimborne
Languages spoken English
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Legal services at this branch
- Advocacy
- Children
- Clinical negligence
- Commercial property
- Company and commercial
- Conveyancing - residential
- Crime - general
- Employment
- Family - general
- Family - mediation
- Immigration - nationality and citizenship
- Information Technology
- Intellectual property
- Landlord and tenant - residential
- Litigation - general
- Mergers and acquisitions
- Personal injury
- Private client - Probate
- Private client - trusts
- Private client - Wills
- Tax
Filter Reviews
Will and probate
17/12/22 - Reviewed by Anonymous
When making my Will I received excellent advice and service. I have no hesitation in recommending Kiteleys Solicitors Limited.
Conveyancing/property
28/10/21 - Reviewed by I'm about to sell another property and will not be using Kiteleys, which tells you everything
When you register with them, you get email spiel about how busy they are, working on our behalf and the implication is not to ring them up too much, as you are interrupting them. So, left them alone for 5 weeks (I was not in a chain) - got nothing and found that they only action something when you chase. This happened repeatedly.
Sadly, communication was poor & any concerns about customer service satisfaction are minimal.
I'm about to sell another property and will not be using Kiteleys again - which tells you all, really.
03/05/23 - Response by Sue bridal
Agree sent them details of work to be done, didn’t hear back, left it a week still didn’t get any notification they received it and what else was needed. In the end I work through it with land registry and done it myself, saved hundreds more possibly 2k, just for the price of printing ink and cost of special delivery and a bit of time filling out the forms.
General Legal advice
09/10/21 - Reviewed by Anonymous
Nadia and Kirsty were excellent. Clear in communication, uncluttered, efficient and timely. Helpful when I had questions and unruffled when there were bumps in the road. Value for money in a market place where bucket shops are so active.
Personal injury
30/01/21 - Reviewed by David Elsom
The service I received from Kiteleys solicitors was outstanding & the charges were exactly as originally quoted.
The knowledge and professionalism shown was extremely impressive, I am extremely grateful for everything they did.
I would most definitely recommend Kiteleys for this type of non-fault accident claim.
Conveyancing/property
01/10/20 - Reviewed by Anonymous
Solicitor in Boscombe office rude, abrupt and avoids speaking to you. I actually heard him asking the Receptionist "what does he want now?" Like I was getting a free service!
General Legal advice
18/09/20 - Reviewed by Anonymous
Unprofessional and unreliable
Will and probate
26/04/20 - Reviewed by Simon Vinall
1 star rating is really 1 star too many!!!!
Absolutely appaling service and a complete waste of time and money.
Their idea of remedying the situation of failing to deliver on their own service standard expectation was to request more money paid up front and to start over.
Do yourself a faour, save yourself time and money and avoid Kitelys solicitors even if they appear to offer good value on first inspection.
Avoid, avoid.....AVOID
Conveyancing/property
06/11/18 - Reviewed by Mark Andrews
I cannot rate Kiteleys highly enough. We are dealing with Lucy and Mandy and they turn around work within 24 hours (very often within the hour). Very professional and courteous service. This experience has been smooth throughout, which is especially relevant because we live in the States and dealing with the house sale remotely. Thank you Lucy and Mandy.
Conveyancing/property
05/04/18 - Reviewed by Anonymous
No no no absolutely awful ... over 6 months from offer to move ..... Felt like my purchase was being jeopardise!
Immigration
12/07/17 - Reviewed by Anonymous
The service I received was excellent - thank you for all your hard work
General Legal advice
14/05/17 - Reviewed by Sarah
I am surprised that some of the ratings are high. I was very unsatisfied with members of staff who worked at the firm, very unprofessional and at times very arrogant.
I would definitely not recommend this place to others, purely on the fact how bad the service is.
General Legal advice
06/10/16 - Reviewed by Anonymous
I personally found it to be the most unprofessional practice ( Bournemouth) I tried to raise my complaint at the firm but this was simply ignored. I would not recommend this firm to anyone, there are many other and better firms in the Bournemouth and Poole area.
Conveyancing/property
24/03/16 - Reviewed by Anonymous
Poor service. Solicitor went on holiday and no one picked up the work. Leave you on hold for 20 mins and then hang up on you.
Conveyancing/property
23/08/13 - Reviewed by Adam
Excellent service and very thorough! Have used Kiteleys twice now and both times have been great.
Will and probate
19/12/11 - Reviewed by HLS
Mirror wills drawn up under the Will Aid scheme. Excellent service, really friendly and efficient. Everything was explained clearly and all paperwork arrived on the dates promised. Would definitely use again for other legal needs.
General Legal advice
20/04/11 - Reviewed by HH
I just wanted to say thank you for all your hard work re our case. We were so impressed with how you always kept us informed and how well you explained everything. Thank you so much for doing your job so well
Personal injury
20/04/11 - Reviewed by PA
Thank you very much for a personal and professional service in sorting out the claim
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