9 reviews (3/5) and information for QualitySolicitors Burton & Co LLP, Lincoln

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3.0 stars average for QualitySolicitors Burton & Co LLP from 9 reviews  
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QualitySolicitors Burton & Co LLP, Lincoln

How to find us

Stonebow Centre, Lincoln, Lincolnshire, LN2 1DA

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QualitySolicitors Burton & Co is a highly professional legal firm with offices located in Lincoln and Sleaford.

We represent both businesses and individuals in and around the Lincoln area and offer legal expertise in a vast array of matters, from mental health and capacity to employment disputes.

We pride ourselves on combining the service you expect from a national brand with the local knowledge you need from our experienced legal team and are devoted to providing first-rate legal advice catered to both your finances and your legal requirements.

With our free initial assessment promise, you can talk to us worry free before deciding what action to take. Plus our no hidden costs promise ensures that you know what our costs are upfront so there’ll be no unexpected surprises.

Facilities Office accepts Legal Aid

Languages spoken English 
Size of firm 8 solicitors

Reviews

3.0 stars average for QualitySolicitors Burton & Co LLP from 9 reviews

Based on 9 review(s)

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Summary

5 stars   4
4 stars   0
3 stars   0
2 stars   0
1 stars   5

Legal services at this branch

  • Advocacy
  • Agriculture
  • Benefits and allowances
  • Children
  • Commercial property
  • Company and commercial
  • Construction
  • Conveyancing - residential
  • Crime - general
  • Employment
  • Family - general
  • Landlord and tenant - residential
  • Litigation - general
  • Neighbour disputes
  • Personal injury
  • Private client - Probate
  • Private client - trusts
  • Private client - Wills

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QualitySolicitors Burton & Co LLP

Conveyancing/property

5 stars

17/03/20 - Reviewed by Richard Foley

Very pleased with service provided. There was clear and informative communication when necessary.

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QualitySolicitors Burton & Co LLP

Conveyancing/property

5 stars

17/03/20 - Reviewed by Ian Goodall

From the recommendation of our estate agents, the whole process of selling our old house to buying our new one with Quality Solicitors dealing with all parties involved and associated paperwork was one of relative ease.

Felicity Lacey and the team were extremely professional, as well as approachable and understanding at all times, fully explaining how everything works and keeping myself and my wife updated on the progression of our case.

Thank you from us both.

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QualitySolicitors Burton & Co LLP

Family

1 stars

13/02/20 - Reviewed by Donna

CHECK YOUR RETAINERS ANY CURRENT PAYING CUSTOMERS. THIS FIRM HAVE JUST HAD A JUDGEMENT RULING THAT THEY ARE UNLAWFULLY MAKING CHARGES FOR INCOMING EMAILS (PRACTICE DIRECTION 47 APPLIES) IF THIS FRIM ARE CHARGING YOU FOR INCOMING EMAILS I STRONGLY ADVISE YOU TO TAKE THIS MATTER UP WITH THEM. IF YOU NEED FURTHER DETAILS REPLY TO THIS POST AND ILL SEND MT CONTACT DETAILS

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QualitySolicitors Burton & Co LLP

Family

1 stars

25/11/19 - Reviewed by Anonymous

This firm has had two complaints upheld with the legal ombudsman in the past 12 Months for;

-failing to provide advice
-failing to investigate complaints
-failing to keep informed
-failing to progress
- failing to reply

Both of which were upheld in the clients favour. This firm has had to pay the client compensation.

I have raised a formal complaint for similar issues which is under investigation and no doubt more complaints pending.

The family law team are inadequate, fail to act professional, dishonest and then charge extortionate fees for the privilege. This firm need to be stopped. They are destructive, poor quality and will add further emotional distress to an already stressful situation.

AVOID AVOID AVOID

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QualitySolicitors Burton & Co LLP

Legal aid

5 stars

04/10/18 - Reviewed by Louise

Wants to thank Nigel for all his help in me keeping my home.

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04/10/18 - Response by QualitySolicitors Burton & Co

Thanks for a great review, Emma! We work hard to meet client expectations and are happy we've met yours. Please do get in touch if you need any further legal advice in the future.

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QualitySolicitors Burton & Co LLP

Family

5 stars

04/10/18 - Reviewed by Emma A

I would like to sincerely thank the family solicitors for their expertise and sympathetic approach in getting me through a very difficult time. Very knowledgeable and highly rated.

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04/10/18 - Response by QualitySolicitors Burton & Co

Thank you, Emma. We're happy to have helped. We will forward your praise to the team.

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QualitySolicitors Burton & Co LLP

Conveyancing/property

1 stars

01/10/18 - Reviewed by Steven Bancroft

I asked the receptionist if she could provide a legal I.D. for me. She asked for my date of birth. The receptionist with dozens of finger rings in wouldn't accept the date of birth on my driving license. She was adamant it wasn't a d.o.b.

Tell her to check her own license or Google driving license.,..they all have date of birth on. Come back Paul Hinchcliffe

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04/10/18 - Response by QualitySolicitors Burton & Co

Hi, Stephen.
As you are of course aware, our Receptionist emailed you a profuse apology in relation to her misunderstanding of this situation. It has, however, highlighted a need for all staff to have some updated training in relation to the question of identity checks, and we thank you for that. We note you are coming in at your convenience to have your identification certified.

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QualitySolicitors Burton & Co LLP

Family

1 stars

19/07/18 - Reviewed by john

This company gives a very poor service.They have cost me thousands of pounds by giving incorrect advice and not doing what they were asked.They take ages to do very little and the way they conduct themselves is far short of the solicitors codes of practice. They have some extremely rude staff and have refused to communicate when I made an official complaint. They just want your money. They have lied to me to cover their shoddy practices.I have now got to start again with a different company so nine months have been wasted . They have caused me a lot of stress when i am trying to sort out my late parents estate which is just what I dont need.
PLEASE DO NOT USE THEM.

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04/10/18 - Response by QualitySolicitors Burton & Co

Hi, John
Thank you for taking the time to leave a review. We're usually known for our customer service, so we're really sorry if we've missed the mark on this occasion. We do believe, however, that your co-executor does not hold your views as to our service in resolving the legal issues that arose from the estate.

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14/07/19 - Response by Sarah

I would look into how secure your personal data is stored at this company. All legal files left out on display for public viewing. Very unorganised and family solicitor is chaos. I would furthermore check your bill as these cowboys are charging unlawfully

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15/07/19 - Response by QualitySolicitors Burton & Co

Dear Sarah, we are very sorry to hear of this and have responded to you via Facebook.

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QualitySolicitors Burton & Co LLP

Family

1 stars

19/11/19 - Reviewed by Anonymous

This firm has had two complaints upheld with the legal ombudsman in the past 12 Months for;

-failing to provide advice
-failing to investigate complaints
-failing to keep informed
-failing to progress
- failing to reply

Both of which were upheld in the clients favour. This firm has had to pay the client compensation.

I have raised a formal complaint for similar issues which is under investigation and no doubt more complaints pending.

The family law team are inadequate, fail to act professional, dishonest and then charge extortionate fees for the privilege. This firm need to be stopped. They are destructive, poor quality and will add further emotional distress to an already stressful situation.

AVOID AVOID AVOID

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This review is for our Sleaford branch

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