15 reviews (3/5) and information for Burton & Co LLP, Lincoln
How to find us
Stonebow Centre, Lincoln, Lincolnshire, LN2 1DA
Other branches
Facilities Office accepts Legal Aid
Languages spoken English
Size of firm 8 solicitors
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Legal services at this branch
- Advocacy
- Agriculture
- Benefits and allowances
- Children
- Commercial property
- Company and commercial
- Construction
- Conveyancing - residential
- Crime - general
- Employment
- Family - general
- Landlord and tenant - residential
- Litigation - general
- Neighbour disputes
- Personal injury
- Private client - Probate
- Private client - trusts
- Private client - Wills
Filter Reviews
General Legal advice
07/10/21 - Reviewed by Gary Needham
A very difficult transaction professionally handled by Felicity
Many thanks
General Legal advice
17/06/21 - Reviewed by Sara McCombie
My case was on the face of it a straightforward small claim case. However this was brought against me by a family member. I found Rachael to be very professional but also understanding of the situation. Her advice was explained to me at great length so I always knew what was happening. But she was also easily contactable if I needed to get hold of her.
General Legal advice
04/05/21 - Reviewed by Simon Price
Good service for 6 years
Conveyancing/property
17/03/20 - Reviewed by Richard Foley
Very pleased with service provided. There was clear and informative communication when necessary.
Conveyancing/property
17/03/20 - Reviewed by Ian Goodall
From the recommendation of our estate agents, the whole process of selling our old house to buying our new one with Quality Solicitors dealing with all parties involved and associated paperwork was one of relative ease.
Felicity Lacey and the team were extremely professional, as well as approachable and understanding at all times, fully explaining how everything works and keeping myself and my wife updated on the progression of our case.
Thank you from us both.
Family
13/02/20 - Reviewed by Donna
CHECK YOUR RETAINERS ANY CURRENT PAYING CUSTOMERS. THIS FIRM HAVE JUST HAD A JUDGEMENT RULING THAT THEY ARE UNLAWFULLY MAKING CHARGES FOR INCOMING EMAILS (PRACTICE DIRECTION 47 APPLIES) IF THIS FRIM ARE CHARGING YOU FOR INCOMING EMAILS I STRONGLY ADVISE YOU TO TAKE THIS MATTER UP WITH THEM. IF YOU NEED FURTHER DETAILS REPLY TO THIS POST AND ILL SEND MT CONTACT DETAILS
Family
25/11/19 - Reviewed by Anonymous
This firm has had two complaints upheld with the legal ombudsman in the past 12 Months for;
-failing to provide advice
-failing to investigate complaints
-failing to keep informed
-failing to progress
- failing to reply
Both of which were upheld in the clients favour. This firm has had to pay the client compensation.
I have raised a formal complaint for similar issues which is under investigation and no doubt more complaints pending.
The family law team are inadequate, fail to act professional, dishonest and then charge extortionate fees for the privilege. This firm need to be stopped. They are destructive, poor quality and will add further emotional distress to an already stressful situation.
AVOID AVOID AVOID
Legal aid
04/10/18 - Reviewed by Louise
Wants to thank Nigel for all his help in me keeping my home.
04/10/18 - Response by QualitySolicitors Burton & Co
Thanks for a great review, Emma! We work hard to meet client expectations and are happy we've met yours. Please do get in touch if you need any further legal advice in the future.
Family
04/10/18 - Reviewed by Emma A
I would like to sincerely thank the family solicitors for their expertise and sympathetic approach in getting me through a very difficult time. Very knowledgeable and highly rated.
04/10/18 - Response by QualitySolicitors Burton & Co
Thank you, Emma. We're happy to have helped. We will forward your praise to the team.
Conveyancing/property
01/10/18 - Reviewed by Steven Bancroft
I asked the receptionist if she could provide a legal I.D. for me. She asked for my date of birth. The receptionist with dozens of finger rings in wouldn't accept the date of birth on my driving license. She was adamant it wasn't a d.o.b.
Tell her to check her own license or Google driving license.,..they all have date of birth on. Come back Paul Hinchcliffe
04/10/18 - Response by QualitySolicitors Burton & Co
Hi, Stephen.
As you are of course aware, our Receptionist emailed you a profuse apology in relation to her misunderstanding of this situation. It has, however, highlighted a need for all staff to have some updated training in relation to the question of identity checks, and we thank you for that. We note you are coming in at your convenience to have your identification certified.
Family
19/07/18 - Reviewed by john
This company gives a very poor service.They have cost me thousands of pounds by giving incorrect advice and not doing what they were asked.They take ages to do very little and the way they conduct themselves is far short of the solicitors codes of practice. They have some extremely rude staff and have refused to communicate when I made an official complaint. They just want your money. They have lied to me to cover their shoddy practices.I have now got to start again with a different company so nine months have been wasted . They have caused me a lot of stress when i am trying to sort out my late parents estate which is just what I dont need.
PLEASE DO NOT USE THEM.
04/10/18 - Response by QualitySolicitors Burton & Co
Hi, John
Thank you for taking the time to leave a review. We're usually known for our customer service, so we're really sorry if we've missed the mark on this occasion. We do believe, however, that your co-executor does not hold your views as to our service in resolving the legal issues that arose from the estate.
14/07/19 - Response by Sarah
I would look into how secure your personal data is stored at this company. All legal files left out on display for public viewing. Very unorganised and family solicitor is chaos. I would furthermore check your bill as these cowboys are charging unlawfully
15/07/19 - Response by QualitySolicitors Burton & Co
Dear Sarah, we are very sorry to hear of this and have responded to you via Facebook.
30/04/21 - Response by John
This comment about my co executor is a fabrication made by you and is totally untrue.
Will and probate
19/11/22 - Reviewed by Anonymous
My mother had a dreadful time in settling my father's estate after he died. It took well over a year for the estate to be settled. The solicitor was very charming when getting the business, but once he had the business, he was very difficult to contact. Progress was extremely slow and mum got a partial payment after repeatedly trying to contact the solicitor in question. She eventually got the full amount several months later. The whole experience was very stressful for an elderly lady. Avoid this firm. We will never use them again.
This review is for our Sleaford branch
General Legal advice
12/05/21 - Reviewed by Anonymous
Recommended by a relation in Sleaford. Easy to make initial contact.
This review is for our Sleaford branch
This review is for our Sleaford branch
Family
19/11/19 - Reviewed by Anonymous
This firm has had two complaints upheld with the legal ombudsman in the past 12 Months for;
-failing to provide advice
-failing to investigate complaints
-failing to keep informed
-failing to progress
- failing to reply
Both of which were upheld in the clients favour. This firm has had to pay the client compensation.
I have raised a formal complaint for similar issues which is under investigation and no doubt more complaints pending.
The family law team are inadequate, fail to act professional, dishonest and then charge extortionate fees for the privilege. This firm need to be stopped. They are destructive, poor quality and will add further emotional distress to an already stressful situation.
AVOID AVOID AVOID
This review is for our Sleaford branch
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