53 reviews (4/5) and information for Renier Gillies Limited, Sidcup

09/03/17 - Reviewed by Masih

worse services, use your money somewhere else

Massively Avoid them,
My broker introduced them to me and I found out their firm is in york while my purchase in London.
Two ladies were in charge Alison Scott and Jennifer Robert , the worse solicitors I ever seen.
Initially they gave me a quote £1300 for one bedroom house worth £250,000.00 .However, later on I found that a friend of mine for a house worth half a million pound paid £1100 to solicitor but it was not end of story.
In the middle of purchase, when you have no other choice, they add so many extra cost to their quote and for me it turn to £2,850.00 plus 4 weeks delay based on what I had been promised. Desperately, I had to pay them as I was under severe stress by delay as I already gave notice to my landlord and I had to move on from the property I was living.In addition,I had to move to friend house , my stuff everywhere and in a word nightmare
No apology by those ladies and when I wanted to complain they left that firm.
awful service

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18/08/15 - Reviewed by Pauline

We were recommended to RG Solicitors by our Estate Agent as the property we were selling and the solicitors were both in Sidcup. We felt that a local firm would have first hand knowledge of the area and as there are many leasehold properties, as ours was, in Sidcup we felt sure they would have great experience dealing with this type of transaction. Sadly this was not the case. For some unknown reason our conveyancing was passed to their office in York who obviously had no experience in handling properties where we were selling and the person acting for us was not a solicitor but a Legal Conveyancer. The whole process was extremely lengthy, stressful and unprofessional. We as the client had to continually chase this firm for answers and progress to be made and the delays caused by them almost caused the sale to fall through. Once exchange of contracts took place the errors continued by being charged a mortgage redemption fee when we had no mortgage and our 'solicitor' forgetting to proportion the advanced payment we had made towards the quarterly maintenance charge. Two weeks later having chased and chased for a refund and having various telephone conversations with Adam Chowdhury (Partner) and threatening them with a complaint to the Law Society we have just been refunded one of the over payments but are waiting for the second. No explanations or apologies are forthcoming. As previous comments on this website have suggested, the fee was inexpensive but we would have been very happy to pay a higher feel to avoid the stress and disruption caused by RG Solicitors.

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16/08/15 - Reviewed by Pawel

After getting to RG Solicitors lured by the fact they had a local office in Horsham, West Sussex, it then turned out they don't have the capacity and my solicitor was located in York... Then it turned out that from a seemingly simple case the solicitor managed to make quite a stir. Started towards end of March 2015, finally completed end of July 2015! Having to do some of the work ourselves as the solicitor did not keep me in the loop, hardly ever picked up the phone and neglected chasing other parties (only after 4 weeks did she call the other solicitors to ask where are their answers to her queries only to learn they never received them - and she only chased when I chased her...). I had to get the leasehold document myself as she failed to locate it and did not know where to look further (it then turned out it was a document I sent her 2 months before as part of the welcome pack and so I wasted money on the new copy). After exchange she decided to go on holidays until the very day of completion without providing the final accounts, so others did this in her absence causing quite a stir as she did not leave any notes on arrangements and agreements... I had to get the accounts from the authorities as RG Solicitors could not follow through (gave up due to technical glitch at the Council potentially losing days, I got the information in 3 hours - mind you this was an unnecessary exercise only conducted due to the case solicitor being on holidays without leaving hand over notes)... Advice and information on the actual process was beyond negligible. I might have been unlucky (and I think I was), as people attending to matters during her absence were able to do more in a week than she did over months and kept me informed and answered the phone for a change, but this one experience is enough to put me well off RG Solicitors and recommend others to do the same. Completion on the 30th July 2015, I have still not received the final accounts summary. Only received the purchase ones and after chasing them again, this showed I paid for things I should not had as it was agreed for the other party to cover those costs! Still waiting for the sale summary. And I never received the draft contract report that would give me time to review - went straight to the final and not done by her but by her superior as she did not manage to do it on time! I would be fired from my company should my director had to do my work for me... Incomplete assessments, ignoring our queries and survey of the property, mixing up or forgetting information such as preferred completion date set out from the outset, ignoring information on bridging loan arrangements which at the end turned out to be crucial and unacceptable... The nerves and frustration we went through is beyond believe. Not a pleasant experience at all and still facing the aftermath. Should it not be for other parties, mainly the estate agent for the sale, we would not have achieved our goals. Unfortunately the solicitor did not have a fraction of that drive and dedication.

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11/11/14 - Reviewed by Anonymous

!!! PLEASE AVOID !!! 0 STARS !!!!
they are the worst solicitors firm you will find...
worst communication....
incompetent staff...
arrogant solicitors....

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10/10/13 - Reviewed by Anonymous

I strongly suggest you do not use RG Solicitors. They were relatively cheap but by the end of a long, painful and frustrating process I would paid any amount to have chosen a firm more up to the job. The sale of our flat took over six months and our purchase almost fell through after it was left to drag on. Issues raised by the buyers' solicitor were left outstanding for months, basic tasks were not completed without a LOT of chasing up, communication was terrible, and the team failed to understand basic property documents, that we had to repeatedly try and explain to them, the legal 'experts'. As things reached a critical level I spent a small fortune on the phone trying to ensure they did understand what needed doing and that they were finally acting on it. The staff were personable but sadly seemed unable to cope with their workload and repeatedly failed to progress the sale, telling us it was not a priority at that point or they did not have time to deal with it. Ultimately, we were so disappointed with the service we received that we would have complained to the regulator, but had spent so long dealing with RG we wanted to forget they ever existed. The icing on the cake was when they initially refused to return several hundred pounds they had retained in case the service charges were in arrears. They were not, but RG had misread the accounts. Something they failed to believe until asking the agents to explain the balance sheet to them. And, like the rest of our frustrating experience dealing with them, something we never received an apology for.

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17/09/13 - Reviewed by Rich

Terrible - suggest you do not use unless based in Sidcup. Always sending wrong or no information. Very rude solicitors, extremely arrogant. Admin staff very vague. Rang to make a complaint and a report was set up for me and I still after three months not received the report, an apology - nothing.

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