Roberts Jackson Limited Reviews & Information

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5 stars  
81 Review(s)

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Sandfield House, Water Lane, Wilmslow, Cheshire, SK9 5AR

Languages spoken Cantonese, English, French, German, Mirpuri, Polish, Punjabi, Urdu 
Size of firm 36 solicitors

01625 522215   Send email   Visit website  

Reviews

5 stars

Based on 81 review(s)

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Summary

5 stars   58
4 stars   15
3 stars   4
2 stars   0
1 stars   4

Legal services at this branch

  • Advocacy
  • Clinical negligence
  • Commercial litigation
  • Company and commercial
  • Corporate finance
  • Crime - general
  • Employment
  • Insurance
  • Litigation - general
  • Personal injury
  • Professional negligence
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Roberts Jackson Limited

General Legal advice

4 stars

25/06/18 - Reviewed by Stephen Marsh

I had an excellent business relationship with my adviser from the beginning to the end of the case.

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Roberts Jackson Limited

General Legal advice

5 stars

05/06/18 - Reviewed by Colin Peachey

I am very pleased with the way everyone looked after me in particular Fatima Akhtar who did a fantastic job. Thank you

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Roberts Jackson Limited

General Legal advice

5 stars

11/05/18 - Reviewed by Angela Armsworth

I would like thank Sam Harris for all the hard work. I appreciate it and thank you to all of your team

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Roberts Jackson Limited

Personal injury

5 stars

27/04/18 - Reviewed by Chris h

Very pleased with the outcome of my case. Settled for more than was expected, this was due to the work and patience in gathering the right evidence and good understanding of the situation from bill singer. Highly recommend

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Roberts Jackson Limited

General Legal advice

5 stars

25/04/18 - Reviewed by Christopher Day

I would like to thank all those of your company who helped in progressing my hearing claim

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Roberts Jackson Limited

Personal injury

5 stars

11/04/18 - Reviewed by Christopher Dick

I doubt that I would have been able to reach a satisfactory conclusion without the expertise of the personnel handling my claim. Thank you all very much

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Roberts Jackson Limited

General Legal advice

5 stars

06/04/18 - Reviewed by Joni Robinson-Tuckey

I would just like to say how professional and friendly Miss Fatima Akhtar was with my case. Also very efficient in every sense. I would happily ask for her help with any further enquiries. She is a massive credit to Roberts Jackson. She's clearly a very nice lady

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Roberts Jackson Limited

General Legal advice

5 stars

27/03/18 - Reviewed by Janice Naylor

Very pleasant on telephone and easy to talk to and informative. Thanks for all your hard work

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Roberts Jackson Limited

General Legal advice

5 stars

22/03/18 - Reviewed by Eifion Lloyd Jones

The service I received was excellent, Somia Munir gave me a friendly and efficient experience during the whole process. Many thanks

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Roberts Jackson Limited

General Legal advice

5 stars

19/03/18 - Reviewed by Stephen Palmer

I was kept updated all through my claim which really helped.

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Roberts Jackson Limited

General Legal advice

5 stars

13/03/18 - Reviewed by John Bray

As I was not expecting anything from this I am very pleased with the outcome. Thank you very much. John Bray

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Roberts Jackson Limited

General Legal advice

5 stars

07/03/18 - Reviewed by Edward Bird

The service was very good kept updated at all times. The solicitor who handled the case always spoke to me when we rang up

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Roberts Jackson Limited

General Legal advice

5 stars

13/02/18 - Reviewed by Paul Durrant

I found the people I spoke to, to be very helpful, and happy with the outcome.Thank you, Paul

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Roberts Jackson Limited

General Legal advice

5 stars

06/02/18 - Reviewed by Nigel Broomhead

Exceptional service. Did not think we would but my solicitor persevered. Thank you very much

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Roberts Jackson Limited

Personal injury

1 stars

31/01/18 - Reviewed by Stuart freeman

Terrible company ! Wasted 3 months of my time in relation to a hearing loss claim, started of with a real solicitor then got bumped down to a trainee solicitor who was clueless and didn’t advise me or guide me through the claim and I’m pretty sure that as soon as they saw who they where up against in terms of the claim they bottled it and dropped my case.

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06/02/18 - Response by Roberts Jackson Solicitors

Dear Mr Freeman,

We are sorry to hear that your experience with Roberts Jackson was a negative one. We take client care very seriously and we are sorry that our level of service has not met your expectations on this occasion. We always act in the best interest of our clients and want to assure you that the transferring of your case to another member of our team had no bearing on the outcome of your case.

We would like to investigate the points you have raised in your review and see if there is anything we can do to address this issue.

If you are happy for us to contact you, please email us at info@robertsjackson.co.uk and I will ensure that you are contacted by one of our directors. We look forward to hearing from you.

Kind regards,
Roberts Jackson Solicitors

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Roberts Jackson Limited

General Legal advice

5 stars

30/01/18 - Reviewed by David Pagett

Meetings with specialist sorted very quickly and not to far from home. A very good service throughout, thank you

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Roberts Jackson Limited

General Legal advice

5 stars

17/01/18 - Reviewed by Peter Gay

I found Mr Bill Singer professional and honest in his advice, a rare thing today.

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Roberts Jackson Limited

Personal injury

5 stars

08/01/18 - Reviewed by Susan Johnson

I would say a brilliant service from start to finish and excellent result

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Roberts Jackson Limited

Personal injury

1 stars

14/11/17 - Reviewed by Anonymous

Very average service , spent best part of 2 hours on the phone regarding my potential case, didn't even bother to ring me back to inform me whether or not they would take the case on. avoid at all costs amateurish outfit

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16/11/17 - Response by Roberts Jackson Solicitors

We are sorry to hear that your experience with Roberts Jackson was a negative one. It is especially disappointing to hear that you did not receive an outcome on your potential claim. We take client care very seriously and we are sorry that our level of service has not met your expectations on this occasion.

We would be more than happy to investigate the points you have raised in your review and see if there is anything we can do to address this issue.

If you would like to get in touch directly, please email us at info@robertsjackson.co.uk or alternatively we can contact you if you respond with your full name or case reference number. We look forward to hearing from you.

Kind regards,
Roberts Jackson Solicitors

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Roberts Jackson Limited

General Legal advice

5 stars

18/09/17 - Reviewed by John Bell

Very pleased indeed with the service by Roberts Jackson

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Roberts Jackson Limited

General Legal advice

5 stars

10/08/17 - Reviewed by Louis Bentley

I am 100% satisfied with the outcome of my claim. I would also like today that the care and attention to me by Miss Porter were excellent and very much appreciated by me.

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Roberts Jackson Limited

Personal injury

5 stars

04/08/17 - Reviewed by R.P Wheadon

Excellent service, resulting claim better than expectations. Well done! RPW

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Roberts Jackson Limited

General Legal advice

5 stars

02/08/17 - Reviewed by Nicholas Ganderton

Was kept up to date on a regular basis, superb customer service. Thank you

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Roberts Jackson Limited

General Legal advice

5 stars

01/08/17 - Reviewed by Lucilia Matthews

The service was excellent especially Paul Marsh dealt with my claim

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Roberts Jackson Limited

General Legal advice

5 stars

03/07/17 - Reviewed by Robert Slinger

1st class attitude, 1st class service 10 out of 10 all round

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Roberts Jackson Limited

General Legal advice

5 stars

13/06/17 - Reviewed by David John McKenzie Lloyd

Bill Singer was always able to explain my concerns in a way that I was able to understand and would recommend him to anyone.

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Roberts Jackson Limited

General Legal advice

5 stars

19/05/17 - Reviewed by David Jackson

Excellent company/staff, knowledgeable, professional and most understanding. Thank you

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Roberts Jackson Limited

General Legal advice

5 stars

16/05/17 - Reviewed by Michelle Tooby

I would like to take the opportunity to thank you for the compensation in the sum of £5,000 that I have received for my injury and other losses. I am very happy with the outcome of my claim.

Thank you for your patience, hard work and perseverance whilst handling my claim, you did a grand job and I cannot thank you enough.

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Roberts Jackson Limited

General Legal advice

1 stars

14/05/17 - Reviewed by Paul J

After being contacted (cold called/ border line Harrassed) by their "client care" team around 2 years ago, I decided to give in and sign up to them so that I would receive some compensation for my hearing loss.
Now I had not even considered that my hearing loss was due to my past employment, but their "client care" (salesman) did unfortunately convince me that it was.
He couldn't give me exact numbers to what I would receive but he was adamant it would be a substantial amount and led me to believe they had got other clients an average of £7000 for what they called NIHL which was what I had apparently.
After this initial contact, I was then palmed off to their "solicitors" who I can honestly say we're more then unhelpful. Correspondence from Roberts jacksons was very poor, expect for thier initial letter which they sent out straight away which I had to sign.
I would have to ring up and chase the "solicitor" who was dealing with my case to be told most of the time that they were looking into my case and waiting for something or another. They did however contact me for more information about my past employment which I had already provided them twice before as I do believe they had lost it somehow.
Towards the end of my Roberts Jackson journey, I was contacted by them to be informed they had received an offer for me, great I thought, then I heard the amount....... £1400. Surely that is too low I argued with my effort of a solicitor, to Which she responded rather uninterested that I should take it and it's the best they would be able to do.
A long way short from the initial £7000 I had been told at the start. Reluctantly as I positioned myself over the proverbial barrel, knees bent I accepted.
After doing some of my own research, which admittedly I should have done at the start I do honestly believe I should have got more and my case was under settled.
I would not recommend Roberts Jackson solicitors and I am truly baffled as to how they have so many positive reviews? Maybe I really did get unlucky? I highly doubt it though.
Lack of professionalism
Lack of compassion
Lack of customer service

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16/05/17 - Response by Roberts Jackson Solicitors

We are sorry to hear that your experience with Roberts Jackson was a negative one as we always try to provide the highest levels of client care. We would be more than happy to investigate the points you have raised in your review and see if there is anything we could have done differently that would have resulted in a more positive outcome for you.

If you would like to get in touch directly, please email us at info@robertsjackson.co.uk or alternatively we can contact you if you respond with your full name or case reference number. We look forward to hearing from you.

Kind regards,
Roberts Jackson Solicitors

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Roberts Jackson Limited

General Legal advice

4 stars

27/03/17 - Reviewed by David Evans

Many thanks to Craig & any others that helped get me some money, I've had a stroke & heart attack in the last one and half years so its a big help

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Roberts Jackson Limited

General Legal advice

5 stars

22/03/17 - Reviewed by Stella Morris

My advisor was really good and explained everything in terms I could understood very easily I have already recommended this firm to at least one person

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Roberts Jackson Limited

General Legal advice

5 stars

01/03/17 - Reviewed by Sean Cronshaw

Very happy with outcome of my case. I found Bill Singer very friendly and professional. Thank you Roberts Jackson, and thank you Bill

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Roberts Jackson Limited

General Legal advice

4 stars

22/02/17 - Reviewed by John Chappell

I am entirely satisfied with how your company conducted yourself on my behalf. I am satisfied with the result.

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Roberts Jackson Limited

General Legal advice

5 stars

10/01/17 - Reviewed by Terence Sullivan

Special thanks to your company staff, and thank you to Hafsa Mujahid for the communication and professionalism

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Roberts Jackson Limited

General Legal advice

3 stars

04/01/17 - Reviewed by David Roberts

A satisfactory outcome to a long fight to gain my legal rights, I am very grateful to all concerned.

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Roberts Jackson Limited

Personal injury

4 stars

29/12/16 - Reviewed by Gregory Carr

Thank you for all your effort and hard work with the claim there is no way I could have got the result you managed. A difficult decision had to be made on going to court and chances of winning or settling out of court which was the decision taken, a shame after such a lot of effort put in by yourselves.

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Roberts Jackson Limited

General Legal advice

4 stars

13/12/16 - Reviewed by Paul Daniel

Haleema Mujahid - who dealt with my claim, was both professional and informative. I felt that she genuinely cared about how i felt things were progressing and i understood each stage clearly

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Roberts Jackson Limited

General Legal advice

5 stars

23/11/16 - Reviewed by Leslie Gair

I would like to thank everyone involved with my claim, would recommend your firm to anyone.

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Roberts Jackson Limited

General Legal advice

5 stars

30/03/16 - Reviewed by David Bickley

Thank you for your professional service throughout my claim the sum of compensation for my dermatitis claim was much appreciated many thank. D Bickley

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Roberts Jackson Limited

Personal injury

5 stars

15/02/16 - Reviewed by Brian Vernon

I hear stories of claims lasting 3 &4 years at other solicitors. Your service was first class thanks.

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Roberts Jackson Limited

General Legal advice

4 stars

22/01/16 - Reviewed by Mr Derek McCarthy

I would like to thank you for your time and effort, for acting on my behalf.

Yours D.J. McCarthy

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Roberts Jackson Limited

General Legal advice

3 stars

11/01/16 - Reviewed by Paul Coulson

Very friendly when on the phone, initially hard to explain jobs and meanings but good in the end.

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Roberts Jackson Limited

General Legal advice

5 stars

23/12/15 - Reviewed by M McVeigh

I was aware of the complexities of my claim with timescale etc and was very impressed with the diligence of staff in concluding my case.

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Roberts Jackson Limited

General Legal advice

5 stars

16/12/15 - Reviewed by Glynis Woodall

My advisor who was assigned to my case was wonderful, she was always available to discuss any questions or concerns i had, which she always answered professionally and very rarely did I have to make contact to discuss my case, as she always kept me updated on how things were progressing on a regular basis (brilliant).

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Roberts Jackson Limited

General Legal advice

4 stars

10/11/15 - Reviewed by G Calvin

Great team to work with. Thank you all.

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Roberts Jackson Limited

General Legal advice

5 stars

27/10/15 - Reviewed by Ian Clark

I found Roberts Jacksons very good to work with for my claim, particularly Ruhenaz Begum, who i found was excellent, professional and obliging. A credit to Roberts Jackson Solicitors

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Roberts Jackson Limited

General Legal advice

4 stars

22/09/15 - Reviewed by E Fisher

Everything you done for me was brilliant, I had no problems or worries at any time and the outcome was a1, thank you so much

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Roberts Jackson Limited

General Legal advice

5 stars

21/09/15 - Reviewed by David Curry

Would just like to take the opportunity to say a very very big thank you for all you have done for me! A first class service, keeping me informed & the outcome, no complaints whatsoever. If I ever need anything again I wouldn't hesitate to contact you and would certainly recommend you to others. So once again thanks for everything. Yours Sincerely - Dave Curry

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Roberts Jackson Limited

General Legal advice

5 stars

16/09/15 - Reviewed by Alec Pearson

Handled in a very professional manner wood highly recommend to others thank you very much

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Roberts Jackson Limited

General Legal advice

5 stars

14/09/15 - Reviewed by David Vaught

I know it took a long time to sort but it was not the case handlers fault or any of the firms fault. It was the insurances that couldn't be bothered to reply to requests. I found the case handler very good and we had a few phone calls and always got the info I needed he kept informed with the progress of my claim. Thanks a lot

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Roberts Jackson Limited

General Legal advice

4 stars

15/06/15 - Reviewed by Nigel Daniels

Mohammed was very helpful and professional everytime I contacted him. An excellent overall service was provided. Without Roberts Jackson's help I would have never made a claim.

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Roberts Jackson Limited

General Legal advice

5 stars

09/06/15 - Reviewed by Barry Carstairs

I have very much enjoyed the services of the solicitor. In future I would recommend this firm to others. Spot on

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Roberts Jackson Limited

General Legal advice

4 stars

04/06/15 - Reviewed by Frank Castle

It was a pleasure to use your services. I was well informed what is happening on every stage of the case and I had a lot of trust in my advisor.

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Roberts Jackson Limited

General Legal advice

5 stars

02/06/15 - Reviewed by R E Cull

Outstanding service from the start, helpful advisor, very friendly and professional, fantastic result from a claim that I thought was too late to succeed.

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Roberts Jackson Limited

General Legal advice

5 stars

19/03/15 - Reviewed by Martyn Jones

I would like to thank solicitor and everybody at roberts jackson for their excellent service when dealing with my claim. Thanks Martyn

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Roberts Jackson Limited

General Legal advice

5 stars

05/03/15 - Reviewed by Mr Roberts

After being passed from one solicitors to another I finally came to Roberts Jackson was listened to and was compensated. It was all easy and painless

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Roberts Jackson Limited

Medical negligence

5 stars

12/02/15 - Reviewed by Rafal

Easy. After 3 year I won 38 000. My problem was with asthma. They helped me all time. I felt they was little to long but I have not experience with similar case.
Initially. I spoke with three difference solicitors offices and only Robert Jackson helped me.

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Roberts Jackson Limited

Personal injury

5 stars

03/02/15 - Reviewed by Stephen Cardham

Excellent service. The matter was quickly and expertly dealt with. Very good.

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Roberts Jackson Limited

General Legal advice

1 stars

14/01/15 - Reviewed by Anonymous

After central claims initially lost all my paperwork after a year, i was reassessed and had a second hearing test and was told i had a very good claim for industrial hearing loss, my case was taken on by roberts jackson solicitors, Well after approx 4 years with very little contact from infact i would only find out any information when i contacted them each time she just happened to be reviewing my case or just had something back that same day (whatever) well after approx 4 years of this i finally contacted her to which she told me the barrister had given negative advice against my claim and that she would be closing my file.I had also moved home in that time and tried to change my address with her and one of the roberts jackson secretaries but still the final letter went to my old address, Its not about the money i wasn't expecting much if any at all, its having this hanging over you for this length of time and bickering with ex employers who i still see from time to time in the street about the noise and machinery locations and then we are just closing your file.This should have been sorted in less than half the time but it was on a no win no fee basis so nothing lost nothing gained.i would not recommend them or be personally using them for any future help or advice.

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15/01/15 - Response by Roberts Jackson Solicitors

We are very sorry to hear that your experience with Roberts Jackson Solicitors was not a positive one. We take pride in our high levels of client care and wish to address the issues you have raised regarding your case. As you will already know we specialise in Industrial Disease which can be a complex area of law and sometimes it can take a considerable amount of time to establish the full details surrounding any claim.

We would like to address the matters you have raised more fully and provide some clarity on the specific issues you have experienced on your case. Please email info@robertsjackson.co.uk and we will ensure that one of our senior solicitors is on hand to discuss the matter further.

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Roberts Jackson Limited

General Legal advice

5 stars

31/12/14 - Reviewed by David Barnes

Thanks for a great service. I was kept informed and advised of everything by Chloe all the time. I was very pleased with the outcome of my claim. Thank You

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Roberts Jackson Limited

Personal injury

4 stars

27/11/14 - Reviewed by Mr S

I got a fair settlement in a timely manner and I was very happy with everything. This law firm were very informative and helped me understand the entire process.

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Roberts Jackson Limited

Personal injury

5 stars

04/11/14 - Reviewed by Mr Harrison

I had very good service with you and could not get any better in my opinion and would like to thank you very much. Very likely to recommend Roberts Jackson.

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Roberts Jackson Limited

General Legal advice

3 stars

11/09/14 - Reviewed by Mr J Hicks

Happy with settlement

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Roberts Jackson Limited

General Legal advice

5 stars

11/09/14 - Reviewed by Mr P Aldridge

Many thanks will bear you in mind should I require legal assistance in future

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Roberts Jackson Limited

Personal injury

5 stars

11/09/14 - Reviewed by Mr D Milbourne

What a pleasure it has been doing business with Roberts Jackson, I would certainly recommend you

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Roberts Jackson Limited

General Legal advice

5 stars

11/09/14 - Reviewed by Mr J Waterson

I found you very helpful throughout my claim and well informed throughout.

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Roberts Jackson Limited

Personal injury

3 stars

11/09/14 - Reviewed by Mr Rooney

I would have like more compensation but I believe you did your best.

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Roberts Jackson Limited

General Legal advice

4 stars

11/09/14 - Reviewed by Mr D Barker

Very good service, delighted with the outcome

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Roberts Jackson Limited

General Legal advice

5 stars

11/09/14 - Reviewed by P White

You kept me in touch with me when things developed. Told me what would happen, I feel you were excellent in every aspect off the claim. Thank You

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Roberts Jackson Limited

General Legal advice

4 stars

11/09/14 - Reviewed by Mr Snowden

Nothing was too much trouble and everything was explained to me in proper English. Thank you very much

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Roberts Jackson Limited

Personal injury

5 stars

28/07/14 - Reviewed by Ms Dinsdale

Adam Farrell was a fantastic solicitor to work with, he was supportive in times that I could only see things going wrong and was very supportive in times also going right. Over the 3 year period we have had ups and downs but he made me feel very grounded and sured me of a bright future ahead. He offered me words of advice when needed and guided me where paperwork was required. It seems sad to know it has all come to an end , but a happy ending has come out of it and I will not forget what Adam has done for me and would like to say a big "Thank You" to him for everything and wish him a bright future and hope more clients like myself receive the same work ethic from him as I did.

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Roberts Jackson Limited

Personal injury

5 stars

19/05/14 - Reviewed by Mr Charnock

Would just like to say Bill Singer was very pleasant and dealt with all issues. If needed in future, would definitely use. Thank you once again.

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Roberts Jackson Limited

Personal injury

5 stars

02/05/14 - Reviewed by Mr May

Clear and friendly advice at all times. All in terms I could understand. Excellent

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Roberts Jackson Limited

General Legal advice

5 stars

30/04/14 - Reviewed by Mr Bradbury

Very efficient and friendly, talked me through every stage of the claim. Would recommend your company.

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Roberts Jackson Limited

General Legal advice

5 stars

04/04/14 - Reviewed by Mr Ellaway

My claim handler was an absolute treasure to talk to her and her handling of my file was thoroughly professional throughout. Brilliant job

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Roberts Jackson Limited

General Legal advice

5 stars

26/03/14 - Reviewed by Mr Blacklock

Would recommend your services to anyone, absolute pleasure to deal with. Thank you

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Roberts Jackson Limited

Personal injury

4 stars

24/03/14 - Reviewed by Mr Clarke

I was extremely happy with my claim, very good service and I have no complaints.

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Roberts Jackson Limited

Personal injury

5 stars

18/03/14 - Reviewed by Mr Campbell

I was extremely satisfied with the way I was notified of every development. I will certainly recommend you to friends or relatives should the situation arise.

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Roberts Jackson Limited

Personal injury

5 stars

14/03/14 - Reviewed by Mr Audsley

Excellent service, will recommend your company to friends, will use you again if required.

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Roberts Jackson Limited

Personal injury

5 stars

15/04/12 - Reviewed by Mr. Hill

I felt at ease with everything we discussed regarding my claim and I would have no hesitation in recommending your services to all of my friends and family.

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Roberts Jackson Limited

Personal injury

4 stars

21/02/12 - Reviewed by Anonymous

I felt at ease with everything we discussed regarding my claim and I would have no hesitation in recommending your services to all of my friends and family.

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