62 reviews (3/5) and information for Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY, Stirling Ackroyd Legal, 402 – 404 commercial road, London

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3.5 stars average for Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY from 62 reviews  
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Accreditations

The Law Society Accredited - Conveyancing Quality

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Stirling Ackroyd Legal, 402 – 404 commercial road, London, Greater London, E1 1LP

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Languages spoken English, French 
Size of firm 8 solicitors


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Reviews

3.5 stars average for Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY from 62 reviews

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Summary

5 stars   36
4 stars   1
3 stars   0
2 stars   0
1 stars   25

Legal services at this branch

  • Banking
  • Commercial property
  • Conveyancing - residential
  • Corporate finance
  • Debt and bankruptcy - personal
  • Debt recovery
  • Landlord and tenant - residential
  • Private client - Probate
  • Private client - trusts
  • Private client - Wills
  • Tax


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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

General Legal advice

1 stars

20/04/23 - Reviewed by Anonymous

Wouldn’t use them again. Conveyancing work allocated to trainee solicitor who either had too heavy a caseload or was simply inexperienced. He seemed to think the work consisted of sending the other side’s questions to the appropriate people and then sitting back and waiting for answers. No chasing or follow up. Their client care is appalling. You spend 5 minutes waiting to talk to reception then another 5 waiting to speak to your contact, assuming he’s not in a meeting, not at his desk or on holiday for a week without letting you know. I complained to the alleged head of conveyancing but didn’t get even a reply. I notice that more recent 1 star reviews don’t get any answer either. We will use a solicitor recommended by our estate agent (who doesn’t get commission from them). Go elsewhere would be my advice.
UPDATE don’t believe the review from Danielle is real. My experience was that he was difficult to get hold of and moved slowly for most of the time

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Conveyancing/property

1 stars

19/07/22 - Reviewed by Anonymous

Went with Ackroyd Legal for my flat purchase and it has been an absolute disaster. From the beginning, I recevied essentially 0 contact after paying the initial fee, following that it seemed that nothing would move/get resolved until I phoned up dozens of times. Emailing is pointless, as 99% of them go unanswered, promised call backs never materalise. It got to the point that the seller threatened to pull out of the sale unless things moved on. I finally completed on the purchase and I thought that would be the end of it.

Unfortunatly, a year and a half later the management company has still not received the post completion documents despite dozens of emails and phone calls to Ackroyd legal to do so, meaning that I am unable to deal with the management company/pay service charge putting me at legal and financial risk;

Additionally Ackroyd Legal have been ignoring communications from the land registry about the transfer application; and the land registry is now saying they will cancel the application unless Ackroyd legal responds.

I would not recomend ackroyd legal to anyone, and advise anyone else to look elsewhere.

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Conveyancing/property

1 stars

05/02/22 - Reviewed by Avoid

Used for a sale 12 months ago.

Didn't answer emails, phonecalls or keep to call backs booked for updates.

Painfully slow, didn't send a copy of any searches carried out, didnt calculate the settlement sums correctly and finally did t register the sale with Land Registry for 8 months after completion meaning i got a £200 fine.

Avoid

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

General Legal advice

1 stars

22/01/22 - Reviewed by Tvaste Ltd

- Extremely arrogant team.
- Their work is done by trainee solicitors and not by qualified solicitors.
- They took 4.5 months for my conveyancing.
- They increased the fee on the day of exchange by £450.
- They did not even communicate if the completion is done or not on the scheduled day.
- They left the legal work half way and transferred the money to beneficiaries and called it completion.
- The property I bought has tenants with rent arrears, drug dealers etc and this company did not do any due diligence with the lender's solicitors.
- They did not collect tenancy deposit, any advance rent from the seller so that it can be deposited to buyer’s account.
- Their online complaint for will not send you any acknowledgement so they have done this trick to hid the complaint coming from customers. And then you need to send them by post and this way they can delay all incoming complaints.
- So ofcourse they won’t agree to any of their mistake and you go to Legal Ombudsman and that another useless organisation we have in this country. You can check the review for LeO on trustpilot.
- So the only next option will possibly have is a court claim.
- Imagine, a simple conveyancing will give you these kind of mental agony and distress if you hire ACROYD LEGAL.

Can you imagine such companies exists!!

I have only typed 50% of my troubles here.

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Conveyancing/property

1 stars

19/11/21 - Reviewed by Carlo

Please spend few minutes to read this review will save your life and transaction. I did read the reviews in here and other places on the web and I CONSCIOUSLY avoided to pay attention because I wanted to save money, like everyone wants too. But please listen to me and the other people given 1 star to this company, it's what they really value based on the service provided. I wasn't guided from the beginning on the process and I had myself to actually ask for updates regularly, I wasn't explained what to expect when an offer prices was agreed and that there is a clearly difference between offer price and agreed sales prices, which in my case ended up in being different. I can't say in better words that this is the hardest lesson I learnt in life, my transaction after 3 months of horrible life fell through and although I can't say it's their fault they definitively had a massive part on it. The result has been unhappy customer who lost a transaction and quite several money on legal fees and management pack which could have been avoided with the right legal guidance. My conveyor was never reachable and I had to physically go to their office to get an update, discovering that actually they had moved and closed the previous office and no one had shared the information with their clients. If you are still thinking of selecting this conveyors to save you 200-300 pounds, please keep reading the other 1 start reviews and see if you can discover a pattern in here and think if those few hundreds of pounds are worth it or not... I wish I never appointed this firm and would have gone to someone more reliable than them. They even confirmed via email the sales prices while I knew that was not the right one and was advised to send the further documents when the buyer solicitors thought I was a stupid person given the background I knew. Please refrain from using this firm. They are really good a sales and business development though, one of the ladies in charge was so great to convince me that I should select them, once I did it took very long to being able to speak with any of them, just after I couldn't cancel my contract. Please think before making a decision so important for your life.

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Conveyancing/property

1 stars

21/06/21 - Reviewed by Nik

Dealing with Ackroyd Legal was the one of the worst experiences of my life. The conveyancing process took 7 months before the sale fell through, due to negligence on the part of Ackroyd Legal.

Ackroyd Legal consistently did not show up to meetings between solicitors, and were completely unreachable. After 6 months of conveyancing with only a few enquiries to deal with, the case should have been prioritised. It is clear that the company have no concept of time management, and lack any form of professionalism.

I would 100% recommend that nobody use Ackroyd Legal for any legal process!

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Conveyancing/property

1 stars

03/02/21 - Reviewed by Daniel

Awful experience.
Throughout our first time buyers experience we were subjected to more unanswered emails and calls than we could count. All other parties in the buying chain grew frustrated at our solicitors lack of responses, slow progress and unprofessional emails.
Stirling Ackroyd as a whole were extremely unhelpful and uncommunicative, with ignored emails and telephone appointment times being a regular occurance.
I understand that the whole industry of property purchasing is archaic and needs an overhaul, but the worst part of it all was dealing with Stirling Ackroyd. No customer service, mostly no responses to emails, always too busy to talk, never put our minds at ease in regards to any aspect of the purchase and never took the time to explain what was going on.
We had to chase down every bit of correspondence from the sellers solicitors, and ask the estate agents if we could be involved in the email chains so that we could sort out any queries that we could ourselves.

There is a pandemic, so it is understandable that there are delays in everything at the moment, but the way that we were dealt with is still not excusable. Even an explanation email saying that things were slow at the moment would have been appreciated, instead we got defensive replies on the rare occasions we did get replies, and the whole interaction made buying our first house 100 times more stressful than it should have been.
They have no respect for their customers, and obviously don't rely on recommendations as all subsequent negative reviews echo my own experience. I can only assume that the majority of the good reviews are fake.

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Immigration

5 stars

17/11/20 - Reviewed by Anonymous

I highly recommend sue Chana for immigration matters, as she is well committed. Myself and my Son were issued our leave to remain. We are so grateful. OLAWALE-OJO.

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Immigration

5 stars

30/10/20 - Reviewed by Hanane bougani

I will recommend sue for immigration she’s very good solicitor she don my Indefinite leave to remain and my British citizenship and she is amazing solicitor I will recommend her anyone I want to do his immigration Document

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Conveyancing/property

1 stars

10/08/20 - Reviewed by Anonymous

*IMPORTANT: Stirling Ackroyd Legal report negative reviews and have them deleted, claiming the reviewer didn’t have ‘a genuine buying experience’. You then have to submit evidence to prove this isn’t the case, which is an inconvenient/lengthy process, hence why they have overall positive reviews.*

I made the mistake of hiring a solicitor from Stirling Ackroyd when purchasing my home and it was the worst experience I've ever had with a company. Her unresponsiveness and negligence very nearly caused my purchase to fall through - rarely responding to emails throughout, missing crucial deadlines, refusing to take any of my calls and providing false information. I was forced to read up on legal matters myself and contact the seller's representative out of desperation and embarrassment caused by my own solicitor's failures. I decided to switch legal firms half way through the process but soon realised it would complicate matters further and incur more costs so reluctantly continued. I also filed a formal complaint which made little difference. I was entirely let down by Stirling Ackroyd and I wouldn't wish the stress of dealing with their solicitors on anyone.

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Conveyancing/property

5 stars

20/07/20 - Reviewed by Anonymous

Thanks Rey for all your hard work throughout the process of helping me secure my first house! I can say without a doubt the purchase would not have gone through without the perseverance, professionalism and attention to detail you showed at every step along the way. Can't say enough about how much I would recommend you and your services! Thanks again!

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Conveyancing/property

5 stars

18/07/20 - Reviewed by Kyadondo i

Amazing!!

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Conveyancing/property

5 stars

16/07/20 - Reviewed by Dasha

Well done to the team i had a very bad experience at another firm and seen that the team here has help me close on a fantastic deal through out Mehmet has helped me along from start to finnish on a close exchange was perfect and i highly recommend this firm

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

General Legal advice

5 stars

16/07/20 - Reviewed by Abdul Salam

Thanks for your all your hardwork and efforts throughout the lockdown period.you guys was amazing. excellent customer service .my case was dealt with and got a result .keep up the good work.will recommend to friends and family

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Conveyancing/property

1 stars

16/02/20 - Reviewed by John

Terrible service I would avoid in future. They dealt with the sale and purchase of my house, very responsive when trying to secure the business then all down hill. They lied to me on several occasions which I consider to be dishonest, they never returned calls, did not keep me updated and had to be continually pushed to do the minimum of work. I ended up dealing directly with the Estate Agent and other parties to keep the chain together. I tried to resolve the poor service by contacting a senior manager, this was ignored, I made a complaint which was not investigated. Terrible experience.

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Conveyancing/property

1 stars

28/01/20 - Reviewed by G

Reyhan is very unprofessional and made me missed the deal. Delay work, providing wrong information, no communicating, irresponsible reply.
Waste money ! Avoid this firm

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Conveyancing/property

1 stars

22/01/20 - Reviewed by GP

AVOID at all costs, awful correspondence, worse customer service, and it seems I'm not the only one....To date its taken over a year for a simple property and STILL going on. vague answers and lying. The stress they have caused along with constant worry about what will happen next is something i wouldn't wish on anybody. Management take note and complete CPD with your staff about customer service. You make us feel like you look down on us. some of your customers are also educated with multiple degree's. Treat us like human beings and learn empathy. Please note for all readers i have literally never complained on any platform before about any firm so that will explain the frustration and helplessness i feel about this company. when will it end?

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Conveyancing/property

1 stars

20/01/20 - Reviewed by Henry

A very irresponsible firm. Wasting money is not a big issue, missing investment opportunity is a major problem! Changed to the other firm after 2months.

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Conveyancing/property

1 stars

01/12/19 - Reviewed by Ash

Totally incompetent trainee solicitor cost me thousands of pounds in expensive repairs because her inexperience and incompetence resulted in her not providing me with the appropriate advice to safeguard my investment (she failed to notice the numerous omissions from the replies provided by the vendor and his solicitor). Avoid at all costs. Complaining after the event will get you nowhere as they will never compensate you for their incompetence and negligence. See numerous other negative reviews on the internet from other angry clients like myself.

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

General Legal advice

1 stars

17/10/19 - Reviewed by Dennis poole

Absolutely not recommended

A simple sale of property to sitting tenant dragged out for several months assigned to incompetent and rarely available paralegal lacking any autonomous initiative.

Avoid at all costs

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Personal injury

5 stars

02/09/19 - Reviewed by Anonymous

Azra Malik's demeanor was incredibly welcoming and warm and at the same time proved she has the knowledge, expertise and drive to act for me. She is extremely professional and hardworking and it helps that everyone that she met whilst taking statements said that she was incredible. She has totally challenged the stereotype of a Solicitor. I have had a traumatic injury and Azra's knowledge and understanding through her experience with these types of cases has been invaluable. She always explained things in a way I could understand because of the complications of my recovery. I recommend her services to you all!

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Commercial

5 stars

02/09/19 - Reviewed by Alba

Dear readers I wish to share my experience with this law firm. First of all I am a Russian national doing business in Dubai. I met the CEO and his team at City scape property convention last year.


This year I decided to buy a portfolio of properties commercial and residential in Cambridge. I sought Mr Ahmed’s advice and was automatically received with positive attitude, attention to detail and advice. I had 2 initial meetings in Dubai for which I was not charged. I was allocated a team of 2 Solicitors (I understand this is the same as an attorney or lawyer).

Both my lawyers were fantastic from inception. They negotiated the deal on my behalf and as such saved me almost £600k in tax and stamp duty alone!! Instead of buying the assets we decided to buy the company which was much easier and financially better.

Immediately the team produced a shopping list of questions for the seller. They did thorough aggressive due diligence over the course of 5 weeks and executed the deal in an orderly fashion.

I am now taking their advice on other ongoing business and commercial mergers in relation to the same asset. I can not thank them enough for all their support and enthusiasm. I have always found English lawyers to be very very expensive and hard to communicate with, but not this company. I was given fixed fees from our first meeting and was not charged hourly which I think is simply ridiculous!!

Anyway I would recommend to anyone and everyone especially if you are an expat or international client living abroad. They have a great team in Dubai.

Thank you all.

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Conveyancing/property

1 stars

15/08/19 - Reviewed by Josh

I used Stirling Ackroyd this year on the sale of three residential properties, one of which is still to complete. I have genuinely never received such appalling, unprofessional service in my life. I have had to chase and chase repeatedly to get any action at all taken on my properties, and the person assigned to deal with my cases has consistently failed to respond to emails or phone calls or to take the actions necessary to move my cases forward.

I almost lost one sale because of her lack of action, and I fear that I may lose another which has been dragging on for almost six months and on which I have been chasing an update for weeks. I tried to escalate matters to the partner in charge of residential conveyancing, Peter Benjamin, but this did not improve matters at all.

The estate agents and the buyers for my properties have repeatedly expressed their frustration at the dreadful level of service from Stirling Ackroyd.

Frankly, I don't believe that all the five-star reviews for Stirling Ackroyd on this site are genuine. I will certainly never go near this firm again and I recommend that others avoid them as well.

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Conveyancing/property

5 stars

05/06/19 - Reviewed by Md Rajjak

I have recently used this firm for the purchase of my property. They have provided excellent service to me. Both Forid & Abraham were really excellent. They are really good professionals. I shall use them again in future.

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Conveyancing/property

1 stars

17/05/19 - Reviewed by T WARD

On the morning of the day of completion, I was told I had to pay 7 months of service charge upfront. (Around £700) I was not made aware of this at all before the day. The solicitor's fees were also significantly higher then what I was quoted. There was around £800 in search fees which is unheard of. Basically I had to find an extra £1000 on the day of completion that I did not know about. I finally managed to borrow the money and transferred it over around 5pm. Only to then be told the next day around 11am that I now must pay an extra £2700 to cover the moving costs for the seller as I was responsible for the delay of the sale.

The receipt they sent me for the moving costs was £1100, but the other side’s solicitors managed to make the fee £2700 because, it seems, they can do whatever they want. Especially when my solicitor isn’t actually on my side and is more then happy to send me another invoice.

Throughout the 2 days of completion, my solicitor refused to answer the phone, the receptionist would tell me she'd call me back but never did. My solicitor was there when I called, as the receptionist would speak to her while I was on the phone, she just quite simply refused to talk to me, probably because she knew she had messed up. To not answer the phone on the day of completion is unacceptable, especially when I'm trying to query why they're sending me all these extra invoices. Having to ask the questions via email and waiting for her replies made it take all day to get my questions answered. Who wouldn’t query a surprise £1000 fee? To then continue to not answer the phone the next day after they sent me a new bill for £2700 is quite simply, shocking.

I would stay far away from this place, it was a shocking service, really, really awful. I’m disgusted at how I’ve been treated. It was really hard work throughout, slow replies via email, very defensive if you question anything, I was constantly having to ask the same question over and over, the information was never made clear and most importantly, completion day was an absolute nightmare and it cost me a lot of money that I didn't have.

I’m a first time buyer so it was meant to be a really exciting big day and it turned out to be absolute hell. My quote was around £1100, it ended up costing me over £4500. Luckily, I was able to borrow the money or I would have lost the sale and my whole deposit. I think the majority of people out there wouldn’t be able to lend nearly £4000 in 24 hours.

The horrible thing is, they can send you any bill they want on the final day because if you don’t transfer it, you’re at fault for delaying the sale and you could lose your whole deposit for not completing on time. They know this so they take advantage, it’s pretty much blackmail.

Their justification so far is that they told me in the morning of completion day about the extra fees so I had all day to transfer the money. What they don't seem to understand is, transferring money takes seconds, getting the money however takes a bit longer. Or maybe it's just me who doesn't have a spare few thousands of pounds ready and waiting for surprise fees.

I am currently seeking legal advice to claim the fees back, which is obviously going to cost me more money! But for now, along with my new mortgage bills, I have a £3700 debt all thanks to the lack of care, ignorance and incompetence of Ms Cilem Hazal of Stirling Ackroyd Legal! Great start to my homeownership.

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

General Legal advice

5 stars

18/10/18 - Reviewed by Katherine

I wish to note the commendable work undertaken by the litigation team over the last 11 months. Mr Patel and Mr Ahmed have both done a fantastic job. No matter how tough the job or the tight time line they were more than happy to assist. Thank you for all the tax advice too. If you are looking for a specialist property litigation team look no further!! Too firm.

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Commercial

5 stars

17/10/18 - Reviewed by Aiden

Extremely supportive commercial Solicitors- we engaged the services of Mr Hiten Patel, for a litigation matter. Although the matter has not yet finished we are extremely happy with the level of service and professionalism shown by the team. Thumbs up!! Keep up the good

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Conveyancing/property

5 stars

17/10/18 - Reviewed by Anonymous

As a first time buyer I was initially very nervous about the conveyancing process. But Stirling Ackroyd Legal provided me with what I needed – peace of mind and made the entire experience very pleasant. The conveyancing department was very efficient, accommodating and regularly communicated with me via email/telephone. I was kept informed throughout the entire process.
I will definitely be instructing them again will all my legal matters.

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Legal aid

5 stars

02/10/18 - Reviewed by Evangelos

Amazing service and expertize on our case. The team understood very easily the situation our company had been put into and immediately helped us. Prices were very reasonable and in the end we won the case and got compensated from the defendant. Highly recommended!!!

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Conveyancing/property

5 stars

02/10/18 - Reviewed by David

Having been recommended to Stirling Ackroyd Legal by a friend they have most certainly exceeded my expectations.
As a first time buyer I was initially very nervous about the conveyancing process. But Stirling Ackroyd Legal provided me with what I needed – peace of mind and made the entire experience very pleasant. The conveyancing department was very efficient, accommodating and regularly communicated with me via email/telephone. I was kept informed throughout the entire process.
I will definitely be instructing them again will all my legal matters.

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

General Legal advice

5 stars

02/10/18 - Reviewed by Janine

Exceptional service.

I recently used Stirling Ackroyd Legal for a litigation matter and was extremely pleased with the service. The staff were attentive, advised me on the pertinent issues and gave clear guidance on what the most suitable options were to resolve my matter.

It was a successful outcome for me so I would definitely instruct Stirling Ackroyd Legal again and not hesitate to recommend them to all my friends and family.

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

General Legal advice

5 stars

02/10/18 - Reviewed by Schindler Ltd

A phenomenal service overall and have been dealing with Emon Ahmed whom I initially met in Dubai.

We have completed several seamless Commercial deals regarding corporate contracts. We really recommend using Emon and his team, who provide a professional and proficient service.

Stirling Ackroyd are a great company to work with and we have found their communications channels to be easy. Strongly recommended!

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Family

5 stars

02/10/18 - Reviewed by Tracey

I am half way through a divorce matter with Dilshad Begum. Although the matter is far from finished I just wanted to say how excellent her customer care skills are! She has been more than just my Solicitor and shown be great compassion! I highly recommend to anyone who is looking for a professional and friendly service! 5 stars!!

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

General Legal advice

5 stars

26/09/18 - Reviewed by ahmed Sabir

I am very much happy with their service . I will recommend them if you buy house.

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Conveyancing/property

1 stars

21/09/18 - Reviewed by Andrew J Sneddon

AVOID!! They will avoid you at all costs using, slow down your purchase then at the last minute before completing demand £150 on top of all other fees. I wish id have read the review on google and facebook and yell before instructing these cowboys

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Conveyancing/property

5 stars

10/08/18 - Reviewed by Anonymous

Service was fantastic, they exceeded my expectations. I would definitely recommend.

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Conveyancing/property

1 stars

09/08/18 - Reviewed by Matt

Utterly shocking bad service.

Trust me, do not touch this lot, it's the worst service you could imagine with plenty of nonsense thrown in for
good measure.

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09/08/18 - Response by Anonymous

Dear Matt,

Unfortunately we cannot locate you as a client of this firm.

We therefore assume that this review is fake or on the wrong company profile.

We ask that you kindly remove your review and contact us directly if necessary.


Stirling Ackroyd Legal

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Commercial

5 stars

14/07/18 - Reviewed by Leo

Used these guys for a bridging matter- very very professional, great commercial advice and a young energetic team!!

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

General Legal advice

5 stars

14/07/18 - Reviewed by Anonymous

Used this company for a litigation matter with my local council- they got me a fantastic result great client service and very prompt with the work. Highly recommended for Litigation!

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

General Legal advice

1 stars

05/06/18 - Reviewed by David

Unbelievably Bad.
I was referred to Stirling Ackroyd via Homeward Legal.
For 6 weeks they provided me with basically no information as to what was going on with the property purchase...at most I could get a 1 line email response per week with no information.

7 weeks in they emailed me telling me that their compliance department was refusing service to me...no other reason or information given.

They even had to nerve to keep the £100 deposit I'd paid them (on top the deposit paid to Homeward legal) stating they had spent it on "Due Diligence Checks"

I can't believe such a poor service could exist.

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Conveyancing/property

1 stars

29/05/18 - Reviewed by Alex Beck

Do not believe the 5 star reviews telling how great their experience was with Stirling Ackroyd legs. company is a straightforward Scam

- Solicitor does not answer calls or e-mails by the vendor and his solicitor. It has been more than 2 weeks since I instructed Stirling Ackroyd to initiate the purchase. My solicitor has so far answered one out of 5 e-mails. 9 our of t time I called Stirling Ackroyd I was told by the unfriendly reception lady that my solicitor was in a meeting.
- Even though I have told Stirling Ackroyd that it is in the interest of both parties to complete asap, my solicitor is unnecessary threatening the closing of the deal by not answering e-mails of the vendor, thereby embarrassing myself. When I complained, I was told by the Receptionists on the phone that the poor service provided by my solicitor is normal at Stirling Ackroyd and that I would have to pay extra for a faster service. Nitwithstanding that they already charged me an extra 150 pound for filling out stamp duty form which was not listed in the fixed fee quote by the Conveyancing network, the reception lady was actually cheeky enough to extort me.

Summary: Absolutely unacceptable incompetent and poor service. I will copy and paste this review all over the web to counteract all these fake profiles giving this company 5 star reviews. Home buyers need to be aware of Stirling Ackroyd solicitor as they are absolutely incompetent. I would give them a 0 if I can. They are threatening my Deal as the vendor now believes that I am unable to complete in time and considers other possible buyers . If you are keen on actually closing a deal, making sure that you do not work with them.

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Conveyancing/property

5 stars

14/03/18 - Reviewed by Tommy Mcklan

I have to say that throughout this process you have been a fantastic help to us. The communication that we have received from Stirling Ackroyd Legal and particularly Ayushie Patel has been excellent. You have understood our situation, issued all documentation rapidly and efficiently there have been no misunderstandings or mistakes, we have felt that you have been representing us to the other parties fantastically.

We have felt reassured and informed throughout the whole of this process and cannot express our thanks enough for your help. As first time buyers we were concerned with horror stories we’d heard of using solicitors and I’m happy to say that we’ve had a wonderful experience. If you lived closer we’d invite you to the housewarming!

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

General Legal advice

1 stars

27/10/17 - Reviewed by Maureen Ruddy

Absolutely shocking conveyancing service.

My solicitor did not return my calls and took, on average, a 10 days to reply to my emails. The solicitor then began exchange negotiations without consulting me regarding dates. It has been 7 months since I moved into my new property and I am still awaiting on Stirling Ackroyd completing the necessary work to register me as the proprietor. I have had no response to emails since August. Finally, the invoicing was incorrect and I am still awaiting a refund.

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Commercial

5 stars

25/09/17 - Reviewed by antonio

We are a firm of international investors concentrating on U.K. Real estate. Found these guys to be highly professional efficient and honest!!

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Conveyancing/property

1 stars

23/09/17 - Reviewed by Fin

Only go with these guys if you have time to waste, don’t mind being overcharged and want to be told all legalities are fine, whether this is true or not.

- Service was unacceptable. We requested an additional legal document but gave up when (after much waiting and chasing) we received back our own words but changed to be incorrect! We listed corrections and then were told to do them ourselves, leaving us wondering what they were adding to it. (Other lawyers consistently shared their shock that the legal clauses had come from a lawyer and not our own guesswork.)

- 'Advice' was vague or actively misleading. Rather than highlight or even confirm that we have legal obligations on some repairs and maintenance, we were instead told "it will never happen".

- We were 'held to ransom' on the day of Completion. The large bill arrived only the evening before and we were told to pay it immediately or entirely lose the house. Not only did we expect a reasonable time period to pay over £10,000, but it also over-charged us, above the fixed quote. There was no option but to pay more than we owed.

- We were promised that any payment incorrections would be refunded, but our requests and evidence on this were consistently ignored. We submitted a formal complaint and that timed out against their own written commitment of 28 days. When we finally had a conversation it felt like trying to win an argument in a courtroom rather than looking at the simple facts and figures. It was 3.5 months after Completion that we finally got the refund for forced overpayment on the day of Completion.

Suffice to say that all the above was distressing when dealing with all the other complications that happen during a house purchase. Be warned.

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Conveyancing/property

5 stars

24/08/17 - Reviewed by Aizen Ogun

I was astonished with the efficiency of the property firm as my solicitor Bola Kim kept everything organized and under control so when I bought a property it was stress free

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Conveyancing/property

5 stars

10/08/17 - Reviewed by Chun Li

I would definitely recommend Stirling Ackroyd because I used them for purchasing my first property and I am very pleased with the service provided. Especially James who kept me updated and answered any question I had which made the purchase of my property very simple and fast.

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Conveyancing/property

5 stars

09/08/17 - Reviewed by Penny

A solicitor by the name of Peter or Mr Benjamin help me with a lease of a property I wanted to purchase and his assistance was very effective

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Conveyancing/property

4 stars

07/08/17 - Reviewed by Anonymous

As a first time buyer I was nervous about going through the legal process but these solicitors constantly broke down the process into understandable chunks and always kept me updated and informing me of the next steps. I have since recommended them to my friends and colleagues who have also been impressed. Thank you Stirling Ackroyd Legal!

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

General Legal advice

5 stars

04/08/17 - Reviewed by Dilek

A friendly and professional establishment.
Service was exceptional and I have recommended this company to others already.
Thank you Stirling Ackroyd Legal.

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Conveyancing/property

5 stars

03/08/17 - Reviewed by Johnathan

Purchased my first property today. Thanks to Stirling Ackroyd, the process was so smooth. They handled everything wile I say back. Gave me weekly undates to let me know what was going on. Couldn't ask for a better service. Would highly recommend.

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Conveyancing/property

5 stars

03/08/17 - Reviewed by Sandra kemp

I came across Stirling Ackroyd Legal through recommendation. Their conveyancing team have been very helpful and approachable. Thanks Peter and the team for all your help.


Sandra Kemp

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

General Legal advice

5 stars

02/08/17 - Reviewed by Thomas

I feel extremely fortunate to have come across this firm. From the initial meeting with the solicitors I felt comfortable and protected. I'm delighted to recommend Stirling Ackroyd Legal to everyone. Spendid service and worth every penny!!

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Conveyancing/property

5 stars

02/08/17 - Reviewed by zara

EXCELLENT SERVICE. The solicitor acting on my purchase of a property was very quick with handling everything. My emails would always get answered the very same day. She always made sure I was up to date and aware with what was going on. I would 100% use this firm again.

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Commercial

5 stars

02/08/17 - Reviewed by Sandra

Fantastic firm of litigators- could not have won without them. Recommended by my IFA. Great communication. Have seen a few negative reviews on here DONT BELIEVE A WORD!! These guys gave me 5 star service. Even got invited to a cheese and wine event how cool!!!!!

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Conveyancing/property

1 stars

27/07/17 - Reviewed by Seb

Based on my experience, I do NOT recommend Stirling Ackroyd Legal. We were not satisfied by the poor communication, significant delay to answer enquiries and sometimes absence of answer. In my view, the solicitor who handled my case was incompetent and did not meet the standards expected from a law firm. Our treatment was appalling and the mistakes they made were shocking.

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Conveyancing/property

1 stars

27/07/17 - Reviewed by rumesh

Worst experience ever and will not forget for long time. I can do better job than any of those people. even basic check like the name on the form is correct can't get it correct. But the invoice for money has the correct name hahahaha

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Conveyancing/property

1 stars

20/07/17 - Reviewed by Chris

I used Stirling Ackroyd Legal to purchase a property in late 2016, and they’re still to this day reminding me why I’d never use them again, and would suggest others may not wish to use them also.

Some of the issues faced during the purchase;

1) Emails didn’t include attachments that were mentioned in the body of the text.
2) The report sent did not make coherent sense and referred to clauses that were not within the report.
3) The report sent overstated the number of years left of the lease. I only picked up on this because I had explicitly researched the remaining years in advance
4) They didn’t return the Deed of Covenant to the freeholder. I found this out 6 months later when I contacted the freeholder, and they couldn’t do anything until the Deed had been returned. (Mysteriously, my very simple name had been spelt wrong. To be fair Stirling Ackroyd told me this was the Council's mistake. It may have been. Or it may have not been)
5) They failed to respond to emails from the Seller’s solicitors for 3 months, and then contacted me to say I had an urgent action. In this email they told me the buyer’s solicitors were holding a retention and needed confirmation it was ok to release it. I queried this, and after a couple of attempts at trying to explain they simply forwarded me the Seller’s solicitor’s email. This was just one of many inaccurate and sloppy mistakes.

I’m assuming now I’m the legal owner of the property, but given I can't report back anything they did well or got correct first time I wouldn’t be surprised if I’m not.

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27/07/17 - Response by Rumash

Agree with you 100%. on mycase they made mistake no responding to sellers email cast me money. Horrible company my biggest mistake. Seem like one honest review and rest of them are fake review

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Conveyancing/property

5 stars

23/06/17 - Reviewed by Toby

****SUPER SLICK SERVICE****
This firm is fantastic, they are professional and have great customer service! They are one of the only specialist property firms I have met- they do anything and everything property! My solicitor was James Shepard he was superb!!

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Conveyancing/property

5 stars

19/06/17 - Reviewed by Anonymous

Great service professionalism. Well worth every penny spent

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Conveyancing/property

5 stars

22/02/17 - Reviewed by Isaac

The service of this property legal firm is excellent, they offer skilled solicitors to aid clients with their needs and problems. The price is fairly reasonable for what they have to offer. And I have already recommend this firm to other people.

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Stirling Ackroyd Legal LLP - CLOSED PERMANENTLY

Conveyancing/property

5 stars

18/02/17 - Reviewed by Anonymous

Very efficient law firm and reasonable fees too. Would definitely recommend.

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23/03/17 - Response by Jnlltd

Worst company ever. Late completion by Sterling Ackroyd legal cost me money. They make a mistake i have pay for it.

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