40 reviews (4/5) and information for Tassells, Faversham
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20 West Street, Faversham, Kent, ME13 7JF
Languages spoken English, Russian, Spanish
Size of firm 4 solicitors
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- Administrative and public law
- Benefits and allowances
- Children
- Commercial property
- Consumer
- Conveyancing - residential
- Debt and bankruptcy - personal
- Debt recovery
- Education
- Employment
- Family - general
- Insolvency and restructuring - business
- Landlord and tenant - residential
- Licensing gaming and betting
- Litigation - general
- Planning
- Private client - Probate
- Private client - trusts
- Private client - Wills
- Tax
Filter Reviews
General Legal advice
11/07/23 - Reviewed by Peter michael Westgate
Tassells are the epitome of why the Legal profession is the most loathed of all professions especially here in the UK.
They are purely self serving, and have no moral compass where their clients are concerned.
They deliberately prevaricated in the case of an elderly vunerable client, despite knowing as she had vascular dementia that time was of the essence, until despite having been sent numerous messages, and phone calls, over an eighteen month period, once after receiving the Court fee, they onerously thought the client's health had declined, so utilised that as an excuse to return the court fee, a few days after finally agreeing to enter the evidence into Court, and then immediately determined the contract.
They deliberately misled a Kent Police enquiry, and omitted to give them the facts which could have enabled the Police to carry out their own investigation, and this resulted in the police stating there was insufficient evidence, as by then the clients mental ability had deteriorated, this despite their having Tassells solicitor, and Clerk, having taken notes of answers previously given by the client, at which the Barrister recommended by Tassels was present, but they neglected to get him to sign and date those notes.
They seemed to think their role was merely to act as a Post Box, sending out letters to whomever was meant to receive them, but despite having been given the written evidence, they on numerous occasions couldn't even transcribe that evidence correctly onto their letters to people concerned, which would obviously jeopardised the authenticity of that evidence.
This also lead to months of delays, and was obviously designed to ensure Tassells never needed to pursue the case into the Courts.
The case was sent to the Legal Ombudsman, after Tassells internal procedure was proven valueless, because the primary instigator of the problems, , himself conducted the review, completely against their own policy, and cherry picked his arguments to serve his own purposes.
This also happened in answer to the questions from the Legal Ombudsman, but they did eventually stated Tassells service had fallen below a reasonable standard, and awarded a sum of money in compensation for the impact caused to myself, who had been acting as Power of Attorney for the vunerable adult.
Unfortunately the Legal Ombudsman stated their role was not to punish the Solicitors, simply to put the client back into the position they were originally were in, which in this case was impossible.
In my honest opinion, the only way you could win a case wherein Tassells were involved, would be if your adversary was employing them.
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20 
11
Will and probate
07/07/23 - Reviewed by Poor and corrupt
This firm severly over-charged on basic estates which would drag on for 4-5 years. This firm delight in stealing off employees and clients. I worked here and was treated very badly indeed. Don't be fooled by the false mannerisms and grandstanding - these people are absolutely not to be trusted Avoid Avoid Avoid!!!!!
Was this review helpful? 13 12
11/07/23 - Response by Anonymous
We are very sorry to read this. We haven’t had an employee leave our Private Client team in the last 15 years so wonder if you may have the wrong firm. In terms of our fees on estate matters these are all set out on our website and confirmed to clients before any work is done. As you work in Private Client you will appreciate that delays in estate matters are usually caused by the third parties that we are waiting to hear from, these include HMRC and the Probate Registry. We take the accusation of theft very seriously and would appreciate you contacting us on law@tassells-solicitors.co.uk in respect of this defamatory remark.
Will and probate
18/06/23 - Reviewed by Anonymous
This is a firm which likes to get as much money out of people as they can get away with. I worked here and was treated in a disgusting manner. I was good at my job so they resorted to hiding crucial documents causing me much trouble. Thoroughly dishonest. Clients were seriously over-charged with enthusiam.
Was this review helpful? 22 13
Family
19/06/19 - Reviewed by Barry Whitehread
I begrudge having to give these a star at all! Absolutely disgusting service! I would not recommend using this firm, I was lured in with all the right words, but when it came to action I had to chase them and they had no interest in actually following anything through... The advise i was given was very poor and in fact caused more harm than good! If you want family law, look elsewhere and consult anyone but these!
Was this review helpful? 34 19
21/06/19 - Response by James Matthews
Mr Whitehead has made us aware of his concerns and we have offered to deal with them through our complaints procedure
Conveyancing/property
03/04/16 - Reviewed by Anonymous
Although I only had a straight-forward conveyancing case, it was still dealt with commitment and professionalism. Fees were certainly competitive, even refunding me some money!
Was this review helpful? 28 23
Family
24/03/14 - Reviewed by Mrs R
The service I received was awful. The solicitor was condescending and sometimes rude. I expected to be given the facts in a non-judgmental way,however, this was not the case and I will be writing a complaint letter shortly.
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37 37
Conveyancing/property
30/11/13 - Reviewed by Roderick Neame
The service from James Matthews at Tassells has been excellent for two separate jobs, and the price very reasonable. They have attended to all the issues, quickly and helpfully, and have maintained good communication throughout. I would strongly recommend this business to others.
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30 27
General Legal advice
29/07/13 - Reviewed by Mr and Mrs B
An excellent service throughout, good value
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27 29
Conveyancing/property
28/06/13 - Reviewed by Mr SB
Tassells service provided value for money, and I would have no reservations about recommending them
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33 36
Conveyancing/property
09/04/13 - Reviewed by Mrs D L
No reservations about recommending Tassells
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35 22
Will and probate
09/04/13 - Reviewed by Mr and Mrs H
We would highly recommend Tassells
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28 19
Conveyancing/property
09/04/13 - Reviewed by Mrs Y M
The service could not have been improved, I felt that they were capable of dealing with anything that arose. I am very satisfied in all my dealings with Tassells, in particualr with Marion Paskell
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26 23
Will and probate
09/04/13 - Reviewed by Mr and Mrs D
We would recommend Tassells without hesitation
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28 16
General Legal advice
06/03/13 - Reviewed by Mr S
Excellent throughout
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24 22
Will and probate
06/03/13 - Reviewed by Mrs K
A very good service, and good value
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28 24
Will and probate
16/02/13 - Reviewed by Mr P F
Scott Walker was very courteous, patient and helpful
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26 23
Will and probate
12/11/12 - Reviewed by Sarah Williams
I first contacted Tassells in 2008 for advice relating to harassment at work and found them efficient, understanding and courteous.
Since then I have used them for a very complicated probate case and for conveyancing and every solicitor I've met, and the support staff, have been unfailingly polite and helpful and I feel that the firm is honest and trustworthy.
The only slight problem I've had is some poor proof-reading of typed documents. Also, like so many professional firms, they are based in an old building which does not give easy access for the disabled.
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33 18
Conveyancing/property
02/11/12 - Reviewed by Mr D
Tassells were friendly and efficient, I was kept regularly informed, and overall I was very happy with the service I received.
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24 19
Will and probate
04/10/12 - Reviewed by Mrs CS
The service was excellent and good value. I would recommend to friends
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25 20
General Legal advice
27/09/12 - Reviewed by Mrs B
An outstanding professional service. I have no reservations about recommending this firm
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35 29
Will and probate
19/09/12 - Reviewed by Mrs GH
I wouldn't dream of going anywhere else
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24 19
Will and probate
14/09/12 - Reviewed by Mr S
I would recommend Tassells' good personal service
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24 16
Will and probate
06/09/12 - Reviewed by Mrs B
Excellent service in preparing my will
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22 17
Will and probate
21/07/12 - Reviewed by Mr and Mrs R
Lovely understanding people to meet and to talk to on the phone
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23 17
Will and probate
18/07/12 - Reviewed by Mr B
Tassells did everything I asked promptly and efficiently, and provided value for money
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26 23
Conveyancing/property
09/07/12 - Reviewed by Anonymous
"Brilliant service" Would you have any reservations about recommending us to a friend/colleague/business associate? "None at all"
"Thank you very much -certainly made the whole experience strees free!"
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22 22
Will and probate
31/07/11 - Reviewed by Anonymous
Excellant service. £144.00.
Would recommend to friends
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34 22
Conveyancing/property
18/05/11 - Reviewed by Anonymous
professional and friendly making everything easy and clear. Quick but thorough and value for money.
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32 27
Conveyancing/property
25/01/11 - Reviewed by Derek Bird
Excellent sevice and cost were just as they said
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29 23
Conveyancing/property
25/01/11 - Reviewed by Derek Bird
Excellent sevice and cost were just as they said
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31 19
Conveyancing/property
02/11/10 - Reviewed by Colin Alderman
Excellent, personal, service. Very efficient and kept us informed at all times. I would be happy to use them again and to recommend others to do so too.
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30 21
Conveyancing/property
01/11/10 - Reviewed by Robin Bowyer
A highly professional and personal service throughout. Regularly updated on progress of purchase. Charges were very reasonable. Would certainly recommend to others AND would have no hesitation in using thwem again.
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33 16
Conveyancing/property
01/11/10 - Reviewed by Ivan
I got an excellent service to a reasonable price, highly reccomended
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21 25
Conveyancing/property
29/10/10 - Reviewed by Matthew Pearce
The service provided by Tassells was faultless. Our house purchase went through smoothly: Mary kept us well informed throughout the process and followed up swiftly on any issues from the other party.
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28 20
General Legal advice
29/10/10 - Reviewed by Stefano Cuomo
Tassells deal with all my legal affairs, including both personal and business matters.
They have proved to be hugely reliable and consistently provide input into work they are carrying out for me above and beyond a normal expectation.
Simply put, I have complete confidence in the work done by Tassells for me and recommend them as a proactive and personal firm.
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31 20
Conveyancing/property
28/10/10 - Reviewed by David Marsh
Responsive, thorough and efficient service
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26 19
Conveyancing/property
04/05/09 - Reviewed by Anonymous
Tassells have acted for me several times in respect of property transactions both in my capacity as an executor and on a personal basis. Service has always been prompt and efficient and this, combined with the very approachable style of the firm, leads me to thoroughly recommend this firm to others.
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42 25
Family
04/05/09 - Reviewed by Anonymous
Tassells have assisted me and, with my recommendation, members of my family and friends in these areas. I have always found Tassells handle matters professionally and with evident expertise. Complicated matters are explained clearly and everything handled in a caring and thoughtful way. I have no hesitation in recommending this firm.
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30 21
Family
01/04/09 - Reviewed by Anonymous
All the staff from Tassells were always very professional. They provided high quality service which made me feel at ease at a difficult time. A great service, and I will continue to use them in the future.
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26 31
General Legal advice
28/03/09 - Reviewed by Anonymous
I have received friendly and helpful advice from Tassells and would recommend them to anyone needing legal advice and help. They have been efficient, approachable and courteous throughout.
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35 24
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