16 reviews (3/5) and information for Thompson & Jackson Solicitors LLP, Plymouth

02/07/25 - Reviewed by Anonymous

AVOID AT ALL COSTS - YOU WILL LOOSE TIME MONEY AND PROPERTY
This was the worst service I have ever received from conveyancing solicitors.
They were clearly instructed to sell property and buy the property at the same time also deadline was set for b4 xmas 2024.
Not only they have failed with conveyancing but i do honestly believe they forgot that I was selling the property.
On my purchase property it took them 1month to raise enquiries and I had to chase up all the time. 2 month in sale progress Katie was not able to represent me and Neil took over. Only after 3.5month they got to me with additional enquiries regards sale property. Poor slow inefficient service. When complain was raised they answer was: ''It is not our fault that opposition solicitor is pedantic'' - Cleary after this sentence I realized that these guys are bunch of unprofessional who also said that my property was a complex sale where funny enough I bought this property my self 6years ago and for other solicitors it took 3.5month to sort sales docs.
In The end not only I lost time (6month) and money 2.8k (cause I still had to settle the bill) but also the property I desired to buy!!!!! Gladly because of their slow movements I didn't loose the buyer!!!

Was this review helpful?  
11   17

Respond   Report abuse

03/03/25 - Reviewed by Lisa

They are scam artists. They took my deposit and did nothing in return. I had to do everything myself. I had a medical emergency, so I had to cancel the purchase of the property. Now they tell them I owe them thousands of dollars for their service. What service? They are awful. I now won't deal with that realtor again as they recommended them. They're just not trustworthy, and you need a lawyer to be on your side. There are other solicitors that are so much better. I only went with them as they work with high rise buildings.

Was this review helpful?  
22   26

Respond   Report abuse

21/10/21 - Reviewed by Anonymous

Very disappointed with the level of service received. Poor communication from paralegal conveyancer, repeatedly having to chase up emails to confirm receipt. They failed to chase up seller's solicitors with any urgency, I ended up making more progress myself in one day than they had in two months! Also failed to notice a mistake on property deeds causing unnecessary delays, and did not order searches in the timescale they stated resulting in a huge delay to our completion date. Only chose these solicitors as they offered the lowest quote in the Plymouth area - huge mistake and would not recommend to anyone.

Was this review helpful?  
95   57

Respond   Report abuse

06/10/21 - Reviewed by Chris

Really disappointed. I had use them before and had good service so I decided to use them again. I had to chase everything myself and am now left with a bill to remove items from the property I have purchased because they failed to pass on my wishes regarding the contract. They ignore e-mails, and even moreso after they have received their money from the transaction.

Was this review helpful?  
88   58

Respond   Report abuse

11/12/20 - Reviewed by Anonymous

I would never use this company again. They missed deadlines and recommended a Barrister for a costing hearing. A complaint to the Legal Ombudsman concluded they gave a reasonable service. When engaging a solicitor I want a excellent, very good or even good, I want to believe they are protecting my best interests, reasonable is not good enough considering the amount they charged. I consider this company is more interested in extracting as much money from you rather than fighting your corner. I considered In paying expert rates, I should get an expert service, reasonable falls far short of that.

Was this review helpful?  
64   66

Respond   Report abuse