8 reviews (3/5) and information for Woolley & Co Limited, Warwick

07/05/22 - Reviewed by Zainab

The service I took by Karen Agnew Griffith was terrible. She charged me thousands of pounds with no outcome. My first language is not English and I was desperate as a mother trying to protect her children from an abusive father. She took advantage of my situation and charged me for unnecessary work. I would not recommend her at all.

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12/01/22 - Reviewed by Matt Nevitt

I wouldn't recommend using Woolley and Co.
Very expensive with lots of unnecessary emails. I've been left wondering which party benefited most from me choosing to use Woolley and Co. Errors made during final financial proceedings left me out of pocket.
and there complaints procedure is a joke. Wishing I used a different firm.

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20/06/19 - Reviewed by Mr Hurley

The whole divorce proceeding was made worse by using Wooley and Co Ltd. Only point of contact is by email which has a sporadic reply time, sometimes a week, not what you expect when you are being charged for a reply. Even worse if your solicitor decides to call you off their own back and you get charged five times as much.
I had to suspend divorce proceedings as I had been diagnosed with cancer, Wooley and Co fabricated a bill for over £2k. I’m guessing that they had to milk the cash cow while they could. I am not divorced, have an arduous journey to recover my health, and so far, Wooley and Co have charged over £6000, if I wasn’t paying the bill it would be almost laughable.
Use Wooley and Co at your own peril!

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24/12/17 - Reviewed by Anonymous

Divorce went smoothly and fast. However I paid £500 for a document that was supposedly created but never received by either party. They won’t refund this cost since they claim the cost covers the document being drafted up. Even though they were chased twice for the document that no one ever saw, and they didn’t feel to check why.

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06/06/16 - Reviewed by Anonymous

I used Woolley and Co (Cardiff Office) for a family matter (Kathryn McTaggart). You can never get through to Kathryn directly, but, to be fair, she was pretty good at returning calls within a reasonable time. She was experienced enough and the case proceeded at the usual pace for these kinds of matters (a snail's pace).

I have no real complaint about the legal services (although perhaps Kathryn was tactically naive) - my complaint is as to customer service and liaising as to costs. You would have thought that, these days, costs could be monitored much more effectively, and kept under control.

Their internal complaints procedure was reasonably quick, and did result in a small compensatory offer, which i refused. After the refusal, the offer was decreased, which seemed fantastically petulant. I received a cheque, which i shall not be cashing.

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