8 reviews (3/5) and information for Woolley & Co Limited, Warwick

24/12/17 - Reviewed by Anonymous

Divorce went smoothly and fast. However I paid £500 for a document that was supposedly created but never received by either party. They won’t refund this cost since they claim the cost covers the document being drafted up. Even though they were chased twice for the document that no one ever saw, and they didn’t feel to check why.

Was this review helpful?  
28   22

Respond   Report abuse

06/06/16 - Reviewed by Anonymous

I used Woolley and Co (Cardiff Office) for a family matter (Kathryn McTaggart). You can never get through to Kathryn directly, but, to be fair, she was pretty good at returning calls within a reasonable time. She was experienced enough and the case proceeded at the usual pace for these kinds of matters (a snail's pace).

I have no real complaint about the legal services (although perhaps Kathryn was tactically naive) - my complaint is as to customer service and liaising as to costs. You would have thought that, these days, costs could be monitored much more effectively, and kept under control.

Their internal complaints procedure was reasonably quick, and did result in a small compensatory offer, which i refused. After the refusal, the offer was decreased, which seemed fantastically petulant. I received a cheque, which i shall not be cashing.

Was this review helpful?  
27   25

Respond   Report abuse