3 reviews and information for 1st Central Law Ltd, Manchester
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Castlefield House, Liverpool Road, Manchester, Greater Manchester, M3 4SB
Languages spoken Cantonese, Chinese, English, Mandarin, Punjabi, Urdu
Size of firm 7 solicitors
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Reviews
Legal services at this branch
- Advocacy
- Crime - fraud
- Litigation - general
- Personal injury
- Private client - Probate
- Private client - Wills
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16/05/22 - Reviewed by Ricardo Da Silva Freitas
(source: google review)
Personal injury
18/12/20 - Reviewed by Anonymous
Really poor communication, emails and calls all ignored
Personal injury
27/02/20 - Reviewed by Pissed off client
Would be zero if I could make it so. Started a personal injury claim with them only for them to announce they needed to transfer the case to a "defendants team" upon the other party serving papers. They claimed that in order to transfer everything they had to close the personal injury case to transfer it. I am now being told they can't represent me as I am not already in the process of a personal injury claim with them. Basically I got conned and dumped, do not risk it with these people they are nothing more than con men
11/09/19 - Reviewed by David Parkinson
Appointed solicitor during a car accident , was first contacted by a lady called Anais , very polite , great rapport and explained everything in excellent details. Any further correspondence was via email or post with each email being very informative , fell short a few times when asking for clarification on points with me having to chase them up before signing something but apart from that very helpful along the way and for the most part I could not fault them (source: google review)
11/09/19 - Reviewed by richard martin
most certainly the best I have encountered delighted with the communication and with the handling of the case a big shout for Emma who handled my case superbly \nhighly recommend HCC (source: google review)
11/09/19 - Reviewed by Mark Brimmicombe
I would highly recommend this company the service I got was amazing ????,friendly and delt with everything,\nSo I had nothing to worry about,I was well informed all the way through my claim so I knew what was happening at all times.\nMany thanks to Wendy Brown & the team for all your help \nMar Brimmicombe (source: google review)
11/09/19 - Reviewed by Lee Hossain
My case took a loooong time to resolve. Didn\'t quite feel HCC was fighting hard for me but just going through the legal motions. There was some communication breakdown with them. The money I won in the end after all the deductions didn\'t turly reflect the injury and stress I went through. Their chosen medic wasn\'t particularly helpful. All in all not good. Love to recommend them but I am afraid I won\'t. (source: google review)
11/09/19 - Reviewed by Liz Stow
Everything is fine now, thank you. \nEmma Richards is doing a fantastic job and keeping me informed now every step of the way (source: google review)
11/09/19 - Reviewed by Tracy Robins
Amazing team! Very fast and efficient, easy to contact if needs be would highly recommend (source: google review)
11/09/19 - Reviewed by Jimy Bizzal
What an absolute liability of a company I put a claim in with them August 2016 it\'s been passed from one person to the next and now after 10 voicemails and sevetal emails since i have today received a call to be told that a decision was made March 2017 we are now in December and to also be told that my file had been put to the side and not even looked at properly. This place is a Mickey mouse company and I suggest you stay well away as the left hand doesn\'t know what the right hand is doing. (source: google review)
11/09/19 - Reviewed by Partington fish bar team
Great company and service on handling a claim and customer service skills are brilliant on keeping me updated during the process highly recommended! ???????? (source: google review)
11/09/19 - Reviewed by Joanne Townsend
Amazing service could not have asked for better, I would highly recommend them. (source: google review)
11/09/19 - Reviewed by Donna Evans
HCC have been throughout professional,communicative and heipful.I would recommend them very highly . (source: google review)
11/09/19 - Reviewed by Erica Morrison
If there was such thing as -1 star thats what I would rate This company. HCC is a complete joke! Had a car crash in December 2016 with my mother and a young baby in the car. They have dismissed me as if I\'m not worth their time!! And the complaints team is ridiculous not sympathetic whatsoever actually very sarcastic, which is not needed when people have been in some cases life changing car crashes. (source: google review)
11/09/19 - Reviewed by adam smethurst
I have been working with HCC Solicitors now for 2 years. They have a really great team, who are professional, helpful and approachable. (source: google review)
11/09/19 - Reviewed by Myles
Excellent service from this company and Lucy Myers in particular, after being involved in a car accident. They dealt with the case very well and professionally. (source: google review)
11/09/19 - Reviewed by Ian Jones-Healey
My colleague Fran Austin, Employment Development Officer from our WorkFit programme, says her experience of HCC staff has been that they are very professional and caring. Everyone the WorkFit programme has engaged with at the firm has been extremely supportive. We hope to work with them again in the future. (source: google review)
11/09/19 - Reviewed by David Torkington
I have had the pleasure of working with HCC Solicitors for over 5 years. This is both commercially and individually, and I have always found them to be extremely helpful and efficient. (source: google review)
11/09/19 - Reviewed by Sara Walters
My experience of HCC in Manchester is that they are fast, friendly and efficient. (source: google review)
11/09/19 - Reviewed by Andrew McHale
Thanks to MM at HCC for help with a recent case. Great advice and service. (source: google review)
11/09/19 - Reviewed by Max White
The worst experience I have ever had with a scoliciter. I was dealing with a lady called heather who never answers the phone and rarely gives out any updates. After 11 months I have just been told they don\'t want to take my claim on anymore because of liability. The liability offered from insurers was 50/50. (source: google review)
11/09/19 - Reviewed by Anthony Lonsdale
As I was a customer of yours very recently I believe my case was poorly handled and not what I expected from A reputable company like yours unfortunately I would not recommend your service to any of my friends as I was treating quite poorly (source: google review)
11/09/19 - Reviewed by Richard Park
First class begining to end thank you (source: google review)
11/09/19 - Reviewed by iskender ozalcin
Great service. no messing around (source: google review)
11/09/19 - Reviewed by louise benton
I was very happy with the service, everything was syraight forward with no issues or complaints. (source: google review)
11/09/19 - Reviewed by Mia Walters
Good service, fast and friendly experience for my family at a stressful time after an accident. (source: google review)
11/09/19 - Reviewed by Bart gogle
Simply rubbish or just waste of time. (source: google review)
11/09/19 - Reviewed by Janine Thomas
Very grate customer services in the face of tragedy. (source: google review)
11/09/19 - Reviewed by Paul M
Prompt and overall I would use again.... (source: google review)
11/09/19 - Reviewed by Michelle Hodder
Absolutely awful, never contact me, 18 months and still no end in sight... (source: google review)
11/09/19 - Reviewed by Shane Martin
Job well done (source: google review)
11/09/19 - Reviewed by Tech group and associates 2011
(source: google review)
11/09/19 - Reviewed by Rebecca Miller
Great Solictors, really helpful. Excellent advice happy also with the outcome.\n\nDefinitely would recommend (especially Jayne) (source: google review)
11/09/19 - Reviewed by ashley stantiall
The rudest people I have ever worked with. Sarcastic and ignore you for months on end. Would not recommend! **Just seen the reply but will not let me reply. I have just emailed MIKE BRADY again for an update on the case. Disgusting that you disregard me as a client because you do not like my review** (source: google review)
11/09/19 - Reviewed by shakeela williams
I have been waiting for a payout for an untraced car claim for over 18 months now, only to be told that I may not receive anything. I only hear from HCC when i contact them and have requested an update every single month. My last email was ignored.this is very unprofessional and is what caused me to write a review.\n\nI also noticed that HCC have responded to another customer below by exposing the outcome of her claim! How unprofessional! And this is actually a breach of DPA.\n\nUpdate: coincidently a week after posting this review; I received a letter (file) stating that my claim was unsuccessful due to discrepancies in my statement. Why did this take 18months? My opinion don’t bother! (source: google review)
11/09/19 - Reviewed by Claire Hilton
Amazing service, extremely thorough, kept me well informed and constantly reassured. (source: google review)
11/09/19 - Reviewed by Danny B
Absolutely top notch service! (source: google review)
11/09/19 - Reviewed by Elmars C
great service and friendly staff. 5/5\n\nfast responses to emails and phone calls.\n\nHeather W. is a super star with all the advice I was given I do highly recommend HCC . (source: google review)
11/09/19 - Reviewed by Joanne Watkinson
Horwich Cohen Coghlan (and in particular Michelle Artus) handled my personal injury claim with a high degree of professionalism and the outcome was even better than I anticipated. I was informed at every stage of the process and everything was explained to me in terms I understood. I really feel they had my best interests at heart and I was truly delighted with the outcome. (source: google review)
11/09/19 - Reviewed by Kevin Anglin
Good communication, keeping me informed with the status of my case. Very thorough in gathering information to present the strongest possible argument for compensation. Much thanks to Lucy Myers and her team. (source: google review)
11/09/19 - Reviewed by Raymond Thompson
I can thoroughly recommend HCC and Tony for their thorough work. I was kept informed of proceedings and queries were answered usually within minutes. The settlement was pursued diligently and the sum received was in excess of the original estimate. Thank you for working hard on my behalf. (source: google review)
11/09/19 - Reviewed by Joe Peterson
Having a motor vehicle accident is traumatic, I\'m glad I had Lucy Myers from HCC solicitors in my corner to sort out the mess. Great communication and pulls out the stops to get your situation to a satisfactory conclusion.\nCheers. (source: google review)
11/09/19 - Reviewed by Rosie Mawbey
Have an ongoing case with HCC solicitors. They were chosen by my insurance company for me, I wasn’t given the choice. \nCommunication is such an issue with this firm. \nMy solicitor Lindsay emailed me late in the day before going on a two week holiday. There’s no out of office email used or alternative contacts provided. I was only aware she was off due to calling and getting her answer phone. Again no further contact is given so if your solicitor is off and you need them for an emergency this is completely impossible. \nEven when the solicitors are in office they do not acknowledge or respond to your email. Lindsay did not get back to me on her return until I chased her. And I replied to an email from Nick three days ago and have had no acknowledgement or response. \nEchoing other reviews the indepent medical was far from professional or reflected my injuries. I have asked for this to be revised yet again.\nIf you feel you want open lines of communication this is not the firm for you, I think this is something that does need looking into by the company. \nSimple adjustments such as out of office emails or providing an alternative contact on answer phones would vastly improve service. Also just an acknowledgement that any email has been received and that you aim to reply within a number of working days. (source: google review)
18/12/20 - Response by Anonymous
Totally agree , all my calls and emails have been ignored by this firm.
11/09/19 - Reviewed by josh coppen
Fantastic solicitors who made a difficult time for me very easy and simple.Eould recommend HCC to anyone who needs help after accident (source: google review)
11/09/19 - Reviewed by Danny Hutchinson
After reading some of these reviews it looks as though there is a pattern!\n\nI absolutely regret using this solicitor. It\'s was a struggle from the start. \nThe medical organised by HCC was extremely unprofessional. I was sat in a room/corridor discussing my current and past medical history with strangers sat around me in close proximity, not to mention the doctor\'s child who was sat with him during my survey.\n\nMy emails and voice messages are now being ignored and I am now reviewing my options.\n\nPlease carefully consider who you chose to represent you.\n\nUPDATE: Still waiting for action / solid response. (source: google review)
11/09/19 - Reviewed by Joshua Kerrison
Couldn\'t be happier with this company, handled my claim from day one and made it as easy as possible to get all of the information I needed. They took care of everything from start to finish and got me the result I was looking for in a very shoe that timeframe. Would definitely recommend! (source: google review)
11/09/19 - Reviewed by Tanya Bloomfield
Just awful, they are slow, they have taken 4 weeks to send a letter to the defendant, they work at a snail\'s pace and don\'t even respond at times. Deeply unsatified with every aspect of their service. They blame that they are busy and have in the past told me me that they are struggling for staff. Maybe stop taking new business and setting false expectations. Very upset. (source: google review)
11/09/19 - Reviewed by Kyle Southworth
They kept me up-to-date every step of the way and made things much easier. Very Happy (source: google review)
11/09/19 - Reviewed by Stanley Stewart
Thank you for a Truly Wonderful experience, Jayne Wild\'s Kindness and Thoughtfulness was unsurpassed. I cant thank you enough. Stanley Stewart. (source: google review)
11/09/19 - Reviewed by kingston billings
Would recommend HCC to anyone. Katie kept me well informed with the process and was very friendly all the way through. Thank you very much. (source: google review)
11/09/19 - Reviewed by Noreen Nadeem
Hcc solicitor was representing me and my son through my insurance company. Basil brown was dealing with my case he dealt it with high standard professionalism. He gathered evidence from police and put together a solid case against the opposite side. He reassured me on many times when I wasn\'t sure to carry on. He got me maximum pay out for my case. I can\'t thank him enough for every thing especially for reassurance on many occasions. Thankyou Hcc solicitor and many thanks to Basil Brown (source: google review)
11/09/19 - Reviewed by Raquel Fernandez
I had an scooter accident claim and Omar Qureshi did an outstanding job. I was kept informed of every stage of the claim, he answered all my questions and I have an amazing service from him and the rest of the team. Even if I though is going to be taught to win the claim, he did his best and at the end we got a very good compensation and a no fault. I can\'t thank him enough for the good service. (source: google review)
11/09/19 - Reviewed by audley bell
My experience with Horwich Cohen Coghlan Solicitors has been a excellent,suffering a non fault accident,they had guided me through the medicals physio and paper work,all we had to do is wait the aloted time for them to respond,so if you have been in a accident and need help and guidance with your claim,i highly recommend H C C S...Katie H has been a star. Thanks all (source: google review)
11/09/19 - Reviewed by uche dome
HCC has a very poor case management habit and lack efficient systems in communicating with clients. Dealing with them can be very frustrating as nobody in the firm is willing to help or take responsibility for their actions. If the trend continues, there will be many complaints made against them (If not already) with the SRA and action for professional negligence brought.\n\nIncompetent case handlers. I will not recommend. (source: google review)
11/09/19 - Reviewed by Shaun Marsh
Appointed after a non fault RTA. Everything fine dare I say even happy with thier efforts.... that all changed once they recived payment from the third party insurer. \nOver a week after they recived thier payment from the third party im still waiting to recieve my payment fro mtje solicitors. Payment is made by cheque rather than bank transfer which is quicker and easier. After an email conversation i was told the cheque had been sent 3 business days on from recipt of thier payment. 4 business days later still no cheque... I know its not the mail (for a change) as I have been recieving post and parcels from things purchased etc after the date the cheque had alleged to have been sent.\n\nRepeated emails now ignored, I have even emailed the address given in the comments here to try and give the company the chance to respond before posting this up...again ignored.\n\nIt seems once they recieve thier payment and clear it they are happy to leave it and gain interest in it while making the person who is entitled to the payment in the first place wait.\n\nNo communication at all. While i may not be the inly customer I am still a customer and at least deserve to be informed.\n\nI have asked for dates, class the cheque was sent, if it was recorded deliver etc to try and gain information on the whereabouts but no reply.\n\nIt seems once they are paid the customer doesent matter.\n\nNot very professional. I dont like leaving negative comments but I know the company are/ can be quick in replying to me emails as they have before in quick time. (source: google review)
11/09/19 - Reviewed by Natalie Tipping
Siobhan was brilliant. Informed me all the way. She turned down two offers and got me what she thought I deserved (source: google review)
11/09/19 - Reviewed by ali.m Rad
Fantastic firm to deal with especially Basil\n\nThank you all for all your help \n\nVery happy customer (source: google review)
11/09/19 - Reviewed by JJ M
Really happy with the handling of my case. Michelle was always happy to answer my questions and help me understand legal jargon (source: google review)
11/09/19 - Reviewed by Matthew Denham
Dear hcc.\n\nI would like to say a hudge thankyou to all your team for the help and support over the last 7 month with my personal injury claim and a big thank you to ella young who made everything stress free thank you.\n\nKind regards. (source: google review)
11/09/19 - Reviewed by Louis Taylor
Michelle artist was the one that dealt with my claim I\'ve got more money than I thought I was going to get 100% happy with them (source: google review)
11/09/19 - Reviewed by Pete Davies
No problems, fast and polite. I live and work locally so I was able to meet them at their office and had a friendly chat with a solicitor. Recommend. (source: google review)
11/09/19 - Reviewed by Elli Bromhead
Amazing service, friendly staff - Would recommend to anyone! (source: google review)
11/09/19 - Reviewed by Luke Sherwood
I regret using the solicitor that came via the insurers of a works vehicle I was a passenger in when it was hit by another vehicle from behind while we were stopped.\n\nI should have sought my own legal council, and you should seek other legal advice too.\n\nHCC are slow, it\'s hard to get hold of anyone that knows or cares about your case, they take a lot of information from you but trying to get anything out of them is a blood and stone situation.\n\nThis is the first time in 30 years I have had any dealings with a solicitor or sought to make a claim, i truly hope this isn\'t how they all operate, if it is people would be loosing there mortgages and ending up on the streets daily due to other people\'s negligence, I have lost quite a lot of money as I haven\'t been able to work, and 6 months on I have yet to receive a penny, from lost wages or compensation.\n\nIf you go with HCC you need to be able to cover all your costs and losses for what appears to be the whole term, I am lucky I was able to work at all, what if I had been bed bound? I would have nothing left now.\n\nGo else where, save yourself the time and money while you can. (source: google review)
11/09/19 - Reviewed by Noel Peart
I found HCC Solicitors to be very down to earth by providing real advice in real time, with a professional attuitude. (source: google review)
11/09/19 - Reviewed by Christian Daniels
A brilliant company. Always a pleasure to deal with. They deliver exactly what they promise. Highly recommended. (source: google review)
11/09/19 - Reviewed by George Otieno
absolutely excellent service. i\'d recommend HCS anyday (source: google review)
11/09/19 - Reviewed by Bradley Collison
Got referred to this company and the claim process started in January 2019 and just had my cheque cleared in July 2019. Over the moon with the outcome and the time it toke to complete the whole process. My solicitor was Ciaran and he was great from start to finish. Kept in constant communication with me regarding the status of the claim. Would definitely recommend this company for anyone to use. (source: google review)
11/09/19 - Reviewed by jENNIFER hARDING
All good - and dealt with professionally and fairly. However very difficult to make phone contact with solicitor who is always \"on another call or away from his office\"! Best to use email. (source: google review)
07/09/19 - Reviewed by mygouty toe
Its a year on from my non fault accident and i am still waiting for it to be resolved. I was often ignored by the first solicitor called Tony Atkins i was assigned, who made a lot of mistakes and prolonged progress needlessly. \nI am self employed and tried hard to make a loss of earnings claim after time off i had to take, i gave the solicitors 2 loss of earnings break downs both done by 2 different professional accountants. They never chased them up or even tried to talk to me about the information in them, they just said that they \"didn\'t understand them\" even though they were both very clear and could have been explained with ease by a call to either myself or the accountants. \nEventually i gave up trying to get the loss of earnings as i was putting so much time into trying to get it back that it seemed like false economy.\n\nSince then they have messed up the simple task of sending my check for the injury\'s sustained. they have tried twice now and both times have been a flop prolonging the whole thing even further.\n\nIm sure that if you are looking to make a text book whiplash claim or something like that these guys are probably fine but if you have anything about your circumstances that mean your case is a bit more complicated than look elsewhere! As it goes i am left feeling ripped off and am still awaiting a check that i was supposed to receive over a month ago. (source: google review)
21/08/19 - Reviewed by Mark Bland
The team were very helpful and efficient and dealt with my claim with minimum fuss. (source: google review)
21/08/19 - Reviewed by Andrew Crook
Very helpful sorted my none fault accident out for me (source: google review)
11/07/19 - Reviewed by Jacqueline
.. it is now 10 months since i started my claim and i have no idea if it is getting anywhere or not .. i had my medical a few months ago, it was at a doctors surgery and i have no complaints about how that went, but i am beginning to feel my case is on the back burner somewhere in the office. This is the reason why i have just checked the reviews, i have read as many as i can and it bothers me to see that lots of others have/are having similar to myself .. no update or proper reassurance, the only communication i have is if i email to ask and will say, i do get a reply, but there is no proper update on any progress and i feel i am left dangling .. i had a nasty injury due to the negligence of someone else and this is the first time i have ever dealt with this sort of thing .. (source: google review)
11/07/19 - Reviewed by Venkata KRISHNA Pichara
#KUDOS to Tony Atkins :) (source: google review)
11/06/19 - Reviewed by ITS Ali xox
Fantastic service provided. Dedicated case handler, Szilvia from start to finish who worked hard on my difficult case. Always kept up to date with progress. Would thoroughly recommend. (source: google review)
11/06/19 - Reviewed by Natalie Straughn
Highly recommended.\n\nAt the start of my situation I can openly say I wasn\'t too confident with how things were going to turn out. I was allocated a solicitor after my original one had left the company. This solicitor has been really good with me as he\'s been patient. My allocated solicitor has expressed a great approach, explained things in a way I\'ve needed and has kept me in the loop. \nI am very grateful for his efforts and I would definitely recommend. (source: google review)
11/05/19 - Reviewed by Worksafe Training
One dedicated Claims Handler from start to finish who maintained excellent communication and got a fair and proportionate settlement on my behalf. Thoroughly recommend.\n\nSpecial mention to Jayne Wild. (source: google review)
11/05/19 - Reviewed by Aurimas Rusevicius
I really happy how do you work, all workers act \nReally fast.\nYou hellp me alot and fast \nThank you \nA.R. (source: google review)
11/05/19 - Reviewed by Lorraine Wood
Would like to personally thank mohammed Hussain who handled my claim to perfection up to date information every step of the way... extremely helpful and polite many thanks mohammed we are very grateful for your time and help in our settlement claim. (source: google review)
11/05/19 - Reviewed by Sarah Cowley
Very professional, supportive and always kept me up to date. Thank you for your help. ???????? (source: google review)
11/05/19 - Reviewed by Jake Jepson
Got me the money i deserved, Alan in particular is great! (source: google review)
11/05/19 - Reviewed by Julie R
I am 3.5 years down the line from my accident! \nStill haven’t had any medical treatment, and chasing for the case to be closed without replies! (source: google review)
11/04/19 - Reviewed by Kim Sweetman
Excellent service. The whole process was made so easy by HCC. Jayne Wilde looked after my case professionally and efficiently. Keep updated constantly. Thoroughly recommend this company. Kim Sweetman (source: google review)
11/04/19 - Reviewed by Simon Fox
Very friendly staff, worked to give me the best outcome (source: google review)
11/04/19 - Reviewed by PAUL Musson
Good communication and friendly service.. (source: google review)
11/03/19 - Reviewed by Michael Mugal
Excellent service all round .???????? (source: google review)
11/02/19 - Reviewed by oliver obi Nnajidenma Nnajidenma
(source: google review)
11/02/19 - Reviewed by Mateusz Dere
Do not use them. You will wait for ages!\n\nI have been with these solicitors since september 2018 and my no fault claim is still on going. \nThe service I am receiving if any is very poor! Ive been contacting them for updates and every time they promised me they will get things moving and next week they will contact me... I would not recommend to anyone!\nThey were chosen by my insurance company. (source: google review)
11/02/19 - Reviewed by kathryn rennie
Great service lovely friendly staff and do peruse the matter well in your behalf would use again very satisfied (source: google review)
11/02/19 - Reviewed by Nick Winson
I would just like to say a MASSIVE THANK YOU to HCC for what they have done for me also a bigger thank you to ambrat for her communication between me and ambrat was amazing soon as I asked for a update I got one she kept me informed on my case every step of the way I deeply appreciate the work this lady has done I would also like to say I would highly recommend this firm thank you and I will be using HCC in the future if need be again thank you (source: google review)
11/02/19 - Reviewed by Janet Hoyle
Worst company I’ve ever dealt with. AVOID\nFailed to complete my house covenrncing correctly which has cost me thousands to put right and they lie and deny all knowledge !! (source: google review)
11/02/19 - Reviewed by Richard Lincoln
Helped me every step of the way with my claim and always kept me informed (source: google review)
11/02/19 - Reviewed by Sean Parry
Shocking service never get an honest update my case has been going on since July 2018 keep been told payment has been sent yet never seems to arrive, even If your insurance company pass you to these jockers please don\'t and go with a accident claim specialist they are snobby and stickup staff who are never willing to chase Dominguez up but after receiving a letter stating how much my claim is worth of £9000 + I\'m only receiving 2000 and they are still taking stupid fees from the amount I\'m to be paid also they will add ATE premium to your payout so you will get less what a load of rubbish this ferm is NOT TO BE TRUSTED PLEASE STAY AWAY (source: google review)
11/01/19 - Reviewed by Andrew Beedom
Best service I’ve ever had. Always kept me updated with any change. Advised me the right way. Couldn’t be more happy with the team. Will recommend to anyone. Thank you. (source: google review)
11/12/18 - Reviewed by Sky CK
I am pleased that my settlement has been handled in a professional manner. The staff member was patient with me with the information they needed. They gave me good advice to help me make my decion on the settlement. Thank you. (source: google review)
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