3 reviews and information for 1st Central Law Ltd, Manchester

16/05/22 - Reviewed by Ricardo Da Silva Freitas

(source: google review)

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18/12/20 - Reviewed by Anonymous

Really poor communication, emails and calls all ignored

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11/09/19 - Reviewed by Rosie Mawbey

Have an ongoing case with HCC solicitors. They were chosen by my insurance company for me, I wasn’t given the choice. \nCommunication is such an issue with this firm. \nMy solicitor Lindsay emailed me late in the day before going on a two week holiday. There’s no out of office email used or alternative contacts provided. I was only aware she was off due to calling and getting her answer phone. Again no further contact is given so if your solicitor is off and you need them for an emergency this is completely impossible. \nEven when the solicitors are in office they do not acknowledge or respond to your email. Lindsay did not get back to me on her return until I chased her. And I replied to an email from Nick three days ago and have had no acknowledgement or response. \nEchoing other reviews the indepent medical was far from professional or reflected my injuries. I have asked for this to be revised yet again.\nIf you feel you want open lines of communication this is not the firm for you, I think this is something that does need looking into by the company. \nSimple adjustments such as out of office emails or providing an alternative contact on answer phones would vastly improve service. Also just an acknowledgement that any email has been received and that you aim to reply within a number of working days. (source: google review)

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11/09/19 - Reviewed by Shaun Marsh

Appointed after a non fault RTA. Everything fine dare I say even happy with thier efforts.... that all changed once they recived payment from the third party insurer. \nOver a week after they recived thier payment from the third party im still waiting to recieve my payment fro mtje solicitors. Payment is made by cheque rather than bank transfer which is quicker and easier. After an email conversation i was told the cheque had been sent 3 business days on from recipt of thier payment. 4 business days later still no cheque... I know its not the mail (for a change) as I have been recieving post and parcels from things purchased etc after the date the cheque had alleged to have been sent.\n\nRepeated emails now ignored, I have even emailed the address given in the comments here to try and give the company the chance to respond before posting this up...again ignored.\n\nIt seems once they recieve thier payment and clear it they are happy to leave it and gain interest in it while making the person who is entitled to the payment in the first place wait.\n\nNo communication at all. While i may not be the inly customer I am still a customer and at least deserve to be informed.\n\nI have asked for dates, class the cheque was sent, if it was recorded deliver etc to try and gain information on the whereabouts but no reply.\n\nIt seems once they are paid the customer doesent matter.\n\nNot very professional. I dont like leaving negative comments but I know the company are/ can be quick in replying to me emails as they have before in quick time. (source: google review)

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