14 reviews (2/5) and information for Cook Taylor Woodhouse Limited, Dartford
How to find us
12 High Street, Dartford, Kent, DA1 1BY
Other branches
- 68/70 High Street, Eltham
- 1st Floor, Warneford House, St. Leonards Road, Allington, Maidstone
- 3rd Floor, Leonard House, Newman Road, Bromley
Languages spoken Cantonese, English, French, Gujarati, Hindi, Polish, Punjabi, Slovak, Urdu, Vietnamese
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- Children
- Commercial property
- Company and commercial
- Conveyancing - residential
- Employment
- Family - general
- Immigration - nationality and citizenship
- Landlord and tenant - residential
- Licensing gaming and betting
- Litigation - general
- Private client - Probate
- Private client - Wills
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Conveyancing/property
20/02/24 - Reviewed by Disgraceful
How on earth Hugo Parnell passed any exams to become a Conveyancer is beyond me , what should have been a straight forward transaction turned into a 5 month ordeal , having once worked in conjunction with CTW at Eltham , the Maidstone office is a far cry from what was once a decent firm. Letters were written to the MD Martin Bowers and the business development manager Diane Searle both stone walled us. Their actions speak for themselves , a vile company that cost us thousands in additional stamp duty. What ever you do DO NOT USE CTW, they are quite frankly one of the worst conveyancer firms out there.
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Conveyancing/property
04/02/23 - Reviewed by Anonymous
This company is rotten to the core, from the top down, their incompetence is breathtaking. Lack of morals, ethics, common decency, adherence to legally required code conduct is non existent and lack of knowledge is beyond belief. Yes if you complain they become vindictive and deliberately obstructive. All you need to know is no company that is legitimate would have these very bad reviews at all branches and do nothing to address it. The fact that any estate agent would take a kickback for recommending them, makes them as culpable as this disgraceful excuse for a legal service. Avoid at all costs if you don't want to lose your sale / purchase, if you don't want to be lied to, hoodwinked, have rudeness and arrogance for months on end. One thing is for sure, their chickens will come home to roost eventually and they will be held to account for their unprofessional conduct, but until then, save yourself the heartache because they have zero shame
Was this review helpful? 30 17
Conveyancing/property
16/06/22 - Reviewed by Katarzyna
We are VERY disappointed with a service from Cook Taylor Woodhouse Solicitors.
Not only we are forever struggling to get hold of her ( phone, email or even meet face to face) but also we are constantly receiving calls from the agent who’s asking to keep on chasing her up for every document there is.
We are a paying customer and feels like Cook Taylor Woodhouse Solicitors is doing us a favour!
We should be communicated in regards to progress regularly but instead we get more information from the property agent who’s keep on telling us to push Cook Taylor Woodhouse Solicitors which delays the whole process!
We will be putting a formal complain to Legal Ombudsman as this is not customer service we have expected to receive!
Was this review helpful? 36 22
Conveyancing/property
25/03/22 - Reviewed by Cathy
WARNING. If it’s incompetence, arrogance mixed with lies, then this is the solicitor for you.
Was this review helpful? 41 25
Conveyancing/property
30/07/21 - Reviewed by S
Absolutely useless!!!!! the only thing they are good at is creating uncertainty, doubt and frustration!!! I am disgusted at how they are handling my case and will never use them again. Will pursue this even after I complete!!!
Was this review helpful? 46 24
Conveyancing/property
06/07/21 - Reviewed by Amb
CWT Dartford - do you ever answer your phone or email?????? Impossible to reach you via phone or email. We are waiting for an update on the documents since 29th June...
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59 26
Conveyancing/property
18/01/21 - Reviewed by Anonymous
I cannot emphasise how bad this firm really is. They never answer the phone, do not respond to emails, their lack of procedure and legal knowledge is woeful. Their staff ate inexperienced and rude. If you dare to speak up against the service, they appear to make is personal and become more obstructive. They have no empathy or humanity, you are not a person you are merely another file to them. For the sake of your sanity avoid like the plague !
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63 37
21/01/21 - Response by Cook Taylor Woodhouse
At CTW we take complaints very seriously and we would like to investigate this matter further. Could you please email your details to dartford@ctwsolicitors.co.uk so that we can look into this. Customer satisfaction is important to us and we would like the opportunity to resolve this for you. Regards Cook Taylor Woodhouse
Conveyancing/property
04/01/21 - Reviewed by Alan
I engaged CTW to complete the legal formalities in respect of the sale of my father's house. My point of contact was Ms J Chan who carried out the process in an effective, efficient and friendly manner, keeping me informed of progress along the way and completing the sale in very acceptable timescales. Given some of the negative reviews I have read here I think it's important to recognise good service when it's received and I am very happy to recommend CTW based on my own experience.
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52 44
Conveyancing/property
25/11/20 - Reviewed by Anonymous
Absolutely useless!!! please if you are buying/selling a home DO NOT USE CTW! They have sat on documents for months, do not chase anything up, give you many different solicitors to work on your case and are not joined up at all! Terrible service.
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61 35
Conveyancing/property
13/11/20 - Reviewed by Anonymous
Please do NOT use. Totally incompetent in every way. Dealt with Dartford branch and very bad reviews.
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47 25
Conveyancing/property
27/12/19 - Reviewed by F Foreman
They are really bad. A very simple property sale was delayed by them. They are good at losing papers and asking for them again! I would NEVER use them again. I would NEVER recommend them.
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45 36
Conveyancing/property
12/09/19 - Reviewed by Pat Sullivan
I found CTW to be very efficient and great value for money. I was kept in touch with progress at all stages of my house sale and purchase, even receiving email responses in the small hours if my conveyancer happened to be awake. They were very thorough and raised issues that had not surfaced anywhere else as well as making sure my interests were well covered. The best example I have is that my new house is on an unadopted road. I already knew that and knew what it entailed but CET ensured that the property vendors took out an insurance policy for me to cover my continued right of way.....I had no idea about that. No issues whatsoever.
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27 37
Conveyancing/property
03/09/19 - Reviewed by Not now
Natalie collins has no clue what this business is all about. No communication and when asked to explain various terms, could not be bothered. When enquired at their location in Dartford, i have been told this is how things are being done in this country. For someone who in a tax payer here, this answer is totally unacceptable, not to mention it is not a pro bono service. Will not recomend, never would use again either despite being recommended by our estate agent.
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33 29
Conveyancing/property
26/11/18 - Reviewed by Amos Barber
CTW charge reasonable fees for a very good job.
I have used them on several occasions previously ( we ahem small investor landlord business) and they have always provided an excellent service.
I can highly recommend them to any residential clients
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29 27
13/11/20 - Response by Anonymous
Are you sure you have the right company? You must be lucky to get a good service.
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