120 reviews (4/5) and information for Cook Taylor Woodhouse Limited, Eltham

15/01/21 - Reviewed by Anonymous

Absolutely shocking service. Avoid at All costs. You are not treated as a human being but as just another file. No empathy or humanity, the conveyancing executive (in other words legal secretary) was inexperienced, lacked legal knowledge, unprofessional and in the end made the transaction personal. Obstructive at every aspect. Never answer the phones, rarely answer e-mails and the Directors are no better. For sake of sanity avoid like the plague!

Was this review helpful?  
43   26

Respond   Report abuse

31/12/20 - Reviewed by Anon

Absolutely awful company. Avoid at all costs. They acted on behalf of our buyer and the next time I sell or buy a house I will be asking who my buyers or sellers are using & if it’s CTW we will be walking away. They turned a reasonably stressful experience into a living nightmare. The original completion date was scheduled for October 5th, we finally completed on November 27th, after accepting an offer in June! They don’t answer phone calls or emails, they
don’t communicate. They told my solicitor in June the name of their solicitor dealing with the purchase of our property, we found out in October that she had been on Furlough since February and instead they were using a secretary called Meg Morris to do the conveyancing for our buyer. Avoid Meg at all costs. At one point, out of pure frustration at the lack of communication and several missed exchange dates I threatened to put my house back on the market, they 100% did not care. They gave poor or no advice to their client. I cannot stress enough the fact this company just do not care, everything in our chain was done to their agenda, their benefit and I’m not talking about their client here, I’m taking about them. They wouldn’t even respond to their client. Even on the day of completion, they dragged their heels to the point our solicitor had to serve them notice, we eventually completed at 17.10 hrs, our seller then had a very nervous 30 mins (it was a Friday) where they almost didn’t complete being faced with being homeless for the weekend with their worldly belongings in 2 vans. The reviews on here are quite surprising with lots similar to mine, the company I recognise and those very short ones praising individuals by name. If you’re still reading this I think I’d take those with a pinch of salt. My solicitor is reporting them and I’m reporting them to the ombudsman, if I had any legal recourse against them I would be exercising it. It’s all history now, but I want to help others, avoid them like Covid and ensure your prospective buyers and sellers are not using them, if they are, request they change or walk away.

Was this review helpful?  
43   41

Respond   Report abuse

06/11/20 - Reviewed by Disappointed

The service is bad and inexperience staff caused the delay in my selling process. It took me from June till now Nov 20.. The buyer wanted to disburse money, my solicitor still on hold it! Covid is stress period but Cook Taylor made me more stress than covid!

Was this review helpful?  
44   29

Respond   Report abuse

04/08/20 - Reviewed by Wen

The service we received was absolutely awful. Communication non existant. Time taken to do anything was ridiculous, even allowing for COVID. Wish we had not used them , would not recommend to anyone.

Was this review helpful?  
33   33

Respond   Report abuse

12/06/20 - Reviewed by Vlad

Worst service you can receive from a company ever! We contracted them in January and still have no replies to our enquiries. No one answers calls or emails and when they decide to send 'stuff' over there are no decent clarifications and we realised they omitted numerous critical questions/enquiries. DO NOT RECOMMEND!

Was this review helpful?  
36   23

Respond   Report abuse

05/06/20 - Reviewed by Anonymous

Appalling. They’re delaying the progression of our house sale and holding up the chain. Avoid at all costs.

Was this review helpful?  
46   26

Respond   Report abuse

30/05/20 - Reviewed by Anonymous

The service provided by CTW has been woefully inadequate. Their quotes are accompanied with bold statements like “We offer a highly efficient service so that you can relax and enjoy a modern approach to conveyancing” and “We know a Big investment deserves the best service so you will get continuous support”. Don’t believe any of it, the experience dealing with this firm has been anything but.

The do not pick up their phones and they do not respond to voicemails. They do not respond to emails or even read emails sent to them. They only contact you when they are eventually ready to ask you to sign the next document. They ask for information already provided. They lost my hand delivered signed contract for my purchase.

They tell you’ll have 24 hour online access 24 hour online access “which will give you a full picture as to all the activity including what has already been completed and that which remains outstanding. This will allow you to see a clear picture of where your purchase is in real time”. The system is so basic it gives no meaningful picture, and it has not been updated once in the four months dealing with them. I have been completely blind to where I am in the process and the only updates have come via the estate agent.

If this firm is recommended to you by an estate agent, it is only due to the kick back they receive. If you want to stay sane during your property transaction, you are best to avoid this firm.

Was this review helpful?  
33   30

Respond   Report abuse

30/04/20 - Reviewed by Anonymous

Buying a house is stressful enough, buying a house during the COVID-19 crisis is even more stressful. Cook Taylor Woodhouse has made the process 100 times more stressful then it needed to be. They don’t answer emails or answer the phone. They don’t even inform you that the solicitor appointed to you has been furloughed. No advice given, they just ignore you. I finally ended up talking to a supervisor and she was so rude to me she left me in tears! All I wanted is an update on my file, there is no need for the rudeness of the staff that works there! Do yourself a favour and appoint different solicitors, I wish I had!

Was this review helpful?  
46   26

Respond   Report abuse

28/04/20 - Reviewed by Anonymous

ZERO STARS

No reply to email, not returning urgent messages I am leaving since yesterday.
I am about the lose my mortgage because of how long they are taking to confirm a letter of two sentences to my lender.
In this pandemic, they insisted a letter with a wet signature (the whole world using an electronic signature) I dropped the letter myself to avoid delays by the post
It has been with them for 6 days they confirmed that the letter is with them within hours but don't confirm content to my lender.

Was this review helpful?  
49   19

Respond   Report abuse

17/04/20 - Reviewed by Anonymous

Terrible. No reply to emails. No answer to calls. Nearly lost property because of how long they took. It’s also very worrying when you have to tell your solicitors they have forgotten half of the searches they should be doing - that’s what you pay them for right? Pay a bit more and use someone reliable.

Was this review helpful?  
42   19

Respond   Report abuse

02/04/20 - Reviewed by Anonymous

If I could give zero stars I would. Avoid at all costs! These were recommended to us by the estate agent dealing with our purchase, and I wish I had researched the firm before instructing them. All the reviews that state that they do not answer the phone, do not keep your updated on your case and the staff being rude and lazy are all true. Most shockingly the so called supervisor is the worst out of all of the staff there!

Was this review helpful?  
44   26

Respond   Report abuse

20/03/20 - Reviewed by M.C.

My opinion through personal experiance. Absolutely terrible. Either incredibly slow or just don't bother to return calls. Can never get through to them. Rude Superior member of staff N..... ...... should be ashamed of herself. Superior !!! Ha. They do not listen to the people who are paying them their wages. I think they are above everyone else that think they know it all I'm quite clearly they don't. They don't explain things they are not helpful. My advice, try someone else. check out other reviews on them like Google. I wish I had.

Was this review helpful?  
33   22

Respond   Report abuse

08/11/19 - Reviewed by Anonymous

Very rude staff, completely lack of interest with dealing with former clients. Kim Beattie was very impatient and very unprofessional with her approach and appeared annoyed when seeking advice. Considered reusing services but will now decline giving further business to CTW based on this

Was this review helpful?  
49   34

Respond   Report abuse

13/09/19 - Reviewed by Alan Larkin

Rose from Cook Taylor & Woodhouse was very helpful and understanding and friendly in helping me with my mothers estate and the problems that went with selling this property, the charges where very reasonable and I was very happy with the terms of the contract. This is the second time I have used Cook Taylor & Woodhouse and they are very professional when dealing with clients and their speedy actions resolves any problems.

Was this review helpful?  
37   56

Respond   Report abuse

12/09/19 - Reviewed by Pauline

Andrew's team was very efficient and professional. They kept us informed at every stage of our sale and purchase. We would definitely recommend this firm.

Was this review helpful?  
30   47

Respond   Report abuse

20/06/18 - Reviewed by Anonymous

CTW have represented my interests in the sale of my London house, the purchase of property in Hastings and a mortgage. They were diligent , informative , available and accommodating I always had the reassurance that CTW were very much on my side. I recommend their services without hesitation.

Was this review helpful?  
39   36

Respond   Report abuse

20/06/18 - Reviewed by Jean Slater

My buyers Solicitor was an absolute nightmare, thank god for CTW's Debra Brindle and her team, emails & phone calls are answered and dealt with very quickly and they are very knowledgeable. Moving is a very stressful time but they made it bearable. After experiencing somebody else's nightmare I will never go elsewhere I recommend them 100% thank you for being so professional

Was this review helpful?  
28   43

Respond   Report abuse

18/06/18 - Reviewed by Anonymous

Very unprofessional, not responding back to emails

Was this review helpful?  
45   23

Respond   Report abuse

07/06/18 - Reviewed by K L

Words can't express how pleased we are with Ben O'Keeffe's work and his dedication to our case. He worked diligently and quickly on our behalf. He answered all our queries, usually within minutes of sending him an email. I would also point out that we were able to speak with him regularly (sometimes several times a day). He almost always picked up the phone to answer our questions and to allay our concerns. For all those who have gone through selling and buying a house, you can appreciate the importance of this level of personal contact and communication. His work was meticulous and we were ready to exchange just under two months from the original date of instruction. We were, however, faced with a highly inefficient solicitor's firm instructed by our buyers. Ben had to chase them constantly and to re-send documents on several occasions. When issues came to a boiling point, Ben argued for our position robustly while maintaining his composure in difficult situations. We have finally exchanged (against what seemed, at times, inexplicable incompetence on the part of others) and I daresay Ben played a huge part in getting us this point. If we ever need representation in future, we will go straight to Ben, and will recommend him highly to friends and family. We have been so pleased with his work that we have decided to complete other legal matters through CTW. Thus far, his colleague Tom Sharp has displayed the same efficiency, professionalism and competence that you would expect from your solicitor.

Was this review helpful?  
30   38

Respond   Report abuse

06/06/18 - Reviewed by Anonymous

One star is one star too many. Communication is the worst from any solicitor I've ever had the misfortune to work with.

Was this review helpful?  
51   36

Respond   Report abuse

22/03/18 - Reviewed by Matthew

I have recently sold a property using CTW, their service I received was diabolical, and incompetent beyond belief. Asking the same questions time and again, mislaying documents, never being able to speak to my assigned conveyer, and calls never returned. A simple enquiry with Land Registry took an age, and I was not keep up to date with progression. Today having chased 3 times since completion in early January I have been sent important Probate and freehold/leasehold company documents in a very old fragile envelope that has split and had to be placed in a plastic bag by Royal Mail to secure the contents. Everything with them was a drama, even the supervising solicitor was a nightmare calling me 'mate' when I made a complaint . Glad to say I will never have to deal with this dreadful company again, good riddance.

Was this review helpful?  
58   29

Respond   Report abuse

22/02/18 - Reviewed by Claire

Currently in between exchange and completion. Can not fault the service I have received. Everything has been done promptly and smoothly. Would definitely use CTW again on buying another house. Jake Eldridge has been handling my move and he has been excellent, very helpful and approachable, can not fault him at all.

Was this review helpful?  
38   43

Respond   Report abuse

22/01/18 - Reviewed by Nadil Chowdhury

I'm always cautious when one business recommends another one - normally it's because a 'kick-back' is in place and more often than not, it's NOT because the recommended party is incredibly good at what they do...makes you think twice right? Well having been recommended to use Cook Taylor Woodhouse by our Estate Agents (who confirmed there is a kick back in place as is the norm for most of these relationships), I did some digging in the summer of 2017 on Cook Taylor Woodhouse and they seemed to be pretty ok so I went ahead for their fixed quote and I couldn't be happier that I did. Whilst I can't speak about the whole company, I can definitely speak about the BRILLIANT service that I received from Rebecca Riva and her team in their Bromley office. Not only was she pretty easy to get hold of, I was always kept in the loop. Even after my house completed and they've technically been paid all the money owed, she's still involved with being on the front foot of mistakes made at HMRC (spelling my name wrong and therefore believing I still owed them stamp duty!) and updating me constantly. They made my first property purchase a breeze and I've already been recommending Rebecca and the team to everyone I know.

Was this review helpful?  
36   46

Respond   Report abuse

18/01/18 - Reviewed by Mr & Mrs Winter

Recently used CTW Maidstone for the sale of our house, very reasonable costs and the service was excellent. Always responded to telephone calls and emails promptly, very efficient and we used them again when we later brought our house. We can highly recommend them to family & friends and will use them in the future for any other legal issues.

Was this review helpful?  
35   41

Respond   Report abuse

18/01/18 - Reviewed by Carl manzi

I found Rebecca to be very patient with my questions and kept me informed at every step along the way.She phoned me back straightaway whenever I left a message. I really feel she made a stressful situation easier. I would have no hesitation recommending CWT to anyone.

Was this review helpful?  
37   41

Respond   Report abuse

05/01/18 - Reviewed by RICHARD AND ANITA CARVER

We used CTW at Dartford for the sale and purchase of properties in autumn 2017. We were in Spain for much of the time and Xanthe , our solicitor could not have made both processes any easier !!
Correspondence by e-mail , phone and fax was conducted very efficiently with responses often within hours regardless of the fact that we were in another country.
Legal issues were explained clearly to us and documents were processed very quickly.
We would recommend CTW to anyone as they are extremely efficient and the costs are very reasonable .

Was this review helpful?  
29   33

Respond   Report abuse

21/12/17 - Reviewed by G Thurley

We recently used CTW (Marta) as our conveyancing solicitor to purchase a property in London. We live abroad, which added a few timeline complications (e.g. my husband and I were in 2 different countries during a crucial point at having to have both original signatures on the same document), but CTW were very good at handling this conundrum .... and DHL were super! As Samantha W knows - I did have to chase for a few documents after completion... which I didn't expect to do, but I have them now. Overall, quite a smooth process and they kept us informed at all times. Recommend.

Was this review helpful?  
26   33

Respond   Report abuse

11/12/17 - Reviewed by MR DAVID GODWIN

Recently used Cook Taylor Woodhouse Solicitors for the sale of my home. Costs were very reasonable & very happy with the service I received. I was kept up to date by Phone, letters & emails on a regular basis and always got a prompt response to any questions we had. Everything went through quickly on the day of completion as expected & would be happy to recommend their services to friends & family in the future.

Was this review helpful?  
26   35

Respond   Report abuse

10/12/17 - Reviewed by Mary and Malcolm

We were really pleased with the service CTW provided for our recent house purchase. As first time buyers we had a lot to learn about the process but Karen, our solicitor, explained everything clearly and was quick to respond to queries by email. We are especially grateful for the time she gave us over the phone and for being a voice of calm throughout the process.

Was this review helpful?  
31   31

Respond   Report abuse

06/12/17 - Reviewed by Mrs Coshall

I used CTW in Maidstone and also used Eltham branch. They worked above and beyond to ensure my sale went through without a hitch. After a rather lengthy purchase, down completely to my Vendor, they worked tirelessly to ensure all the paperwork was completed thoroughly, especially when dealing with extensive leasehold issues. Easy to contact by phone or email. I can highly recommend them without hesitation.

Was this review helpful?  
36   35

Respond   Report abuse

06/12/17 - Reviewed by Mr & Mrs Minter

The service was excellent they went the extra mile to save our house sale from the collapse of the chain. They always answered the phone promptly and politely.
Their fees were very reasonable.
We felt we could trust them completely.
The work was carried out quickly and we would definitely recommend them.

Was this review helpful?  
33   31

Respond   Report abuse

06/12/17 - Reviewed by David Moffatt

CTW were recommended by my estate agents and their representative Jake Eldridge handled the conveyancing for the sale of my old house and the purchase of my new house.

From the outset I found them to be open and approachable, sympathetic but professional, any problems or concerns were listened to and acted upon speedily with the results being forwarded on to me assign as possible.

I found the CTW office perfectly prepared to accept information I had unearthed and act upon it without making me feel as if it were not my business to be getting involved. They perfectly accepted that I paid the bills and had a vested interest in what was going on.

I found the charges well in proportion to the work being carried out on my behalf, (unlike Estate Agents) and I consider their charges good value for money.

I would definitely recommend them to other people, and have in fact done so. I also wrote to the office thanking them for their help in what could have been an extremely stressful time. I believe good manners goes both ways.

Was this review helpful?  
37   29

Respond   Report abuse

05/12/17 - Reviewed by Mrs De-Laurey-Smith

Cannot recommend these solicitors enough, service was faultless from beginning to end. Every single thing was thought of long before it even entered my head. If I move again I will definitely be looking up cook Taylor woodhouse in particular Mr Andrew Prater, great service

Was this review helpful?  
30   34

Respond   Report abuse

05/12/17 - Reviewed by Mrs Prescott

My property purchase was dealt with CTW and they were very professional, communicated with me regularly and clearly and the costs were reasonable. Any additional costs that applied were clearly laid out in advance and explained why. I didn't have to chase - the information was forthcoming and direct. I'd highly recommend their service.

Was this review helpful?  
30   36

Respond   Report abuse

05/12/17 - Reviewed by Ankit

Brilliant experience with our first property purchase! Shafaet and team were brilliant all throughout our excessively complicated process which was handled professionally but with great care. All queries of ours, being a first time buyer, were handled well and responded to timely and the final process was completed extremely fast to everyone's surprise!
Great team! Thanks!

Was this review helpful?  
26   36

Respond   Report abuse

05/12/17 - Reviewed by Mr and Mrs Dew

We have a great experience with Debra Brindle who did our conveyancing on both sale and purchase. She gave us good advice, was very prompt in communication (we were ready ahead of the rest of the chain in every respect), and lent on other bits of the chain to speed things along for us. I would highly recommend Debra and CTW and already have to friends.

Was this review helpful?  
27   32

Respond   Report abuse

05/12/17 - Reviewed by Susan Alexander

Karen Finch in the Dartford office was amazing! My simple purchase was incredibly protracted due to issues on the other side but Karen worked tirelessly to resolve all the queries, answering my emails promptly and keeping me updated. She was incredibly understanding of my frustrations and sought to ease my concerns at all times.
The charges were very reasonable and certainly well earned in this instance!
I used CTW for both my transactions and would not hesitate to use them again.

Was this review helpful?  
28   31

Respond   Report abuse

01/12/17 - Reviewed by Ian

Worst company to deal with. Never pick up the phone and never call you back. I felt like I was working for them rather than they did. Most shockingly Robinson Jackson recommended it. No chance I will use again.. no chance..

Was this review helpful?  
40   23

Respond   Report abuse

08/11/17 - Reviewed by Anonymous

We nearly lost our buyers because our solicitors delayed things so much through their lack of effort or urgency. Certainly wouldn’t recommend them.

Was this review helpful?  
34   23

Respond   Report abuse

08/11/17 - Reviewed by Faust

I need to offer a word of warning to people. Cook Taylor Woodhouse Solicitors often get referrals from Robinson Jackson - but beware! If you are buying or selling a property via Robinson Jackson, discount their "referral"!

Firstly, they are terrible at communicating and managing a project as personally stressful as buying or selling a house. Your timelines and their timelines are not the same. Expect poor or late communication, weirdly timed letters arriving via post or email and problems just before exchange/completion (usually a document delay) that require you to wait a few extra days.

Secondly, when you complete make sure that they actually do the basic like register information with the council etc. It was truly shocking to me that they had not done the basic things to register that I purchased the property.

Thirdly, you need to understand that CTW do not employ highly-qualified solicitors. They are a suburban soliciting firm with people who went to poor, 3rd or 4th rate, colleges for their legal education. This does not mean that they are unintelligent, just ill-educated.

Finally, expect them to be lazy getting back to you but prompt in getting money from you. CTW will suddenly shake away their laziness the very moment they need cash from you.

If you need someone to avoid, examples include Arun and Sally.

Was this review helpful?  
41   28

Respond   Report abuse

26/10/17 - Reviewed by House buyer

It’s difficult to convey our dissatisfaction with CTW, and with Amy Reehal in particular, in words. Do not listen to these fake reviews.

Buying a house is stressful enough as it is, without being allocated with a shower of amateurs like CTW and their staff with ‘law’ degrees from Kingston and South Bank. It is an absolute travesty that they are allowed to call themselves solicitors.

Any attempt on getting any kind of information from Amy was fruitless. Letters, phone calls and emails with direct questions went wholly ignored, and we had to rely on random ‘letters’ that were two or three jumps behind the last matter that we were dealing with. I only ever spoke with her once, essentially by surprising her on the phone and the attitude was very much ‘leave me alone peasant’ - most of the donkey work of actually talking to clients was left to her poor, put-upon assistant Jess.

At times we honestly felt we were part of some kind of elaborate candid-camera setup - this level of incompetence can’t really be possible from an actual ‘law firm’, surely? But there was no punchline. The joke was on us.

Cool Taylor Woodhouse are fulfilling a function that will soon be superseded by artificial intelligence, which society in general should be thankful for. We’re just gutted that we still had to shell out £1.5k to a person who could have been outperformed by a toaster. Cook Taylor Woodhouse - a sorry bunch of unprofessionals who need putting out of business. AVOID LIKE THE PLAGUE.

Was this review helpful?  
40   23

Respond   Report abuse

06/10/17 - Reviewed by M.standen

Cook Taylor and Woodhouse was recommended to my husband and I, when we sold our house and bought another property, We were looked after by Ellis Thake, who was professional, He was efficent , professional, courteous,, no question was too much, he acted at all times in our best interest.. I would recommend them to every one.. The.Charges were very reasonable, actually the bill came in at a lot less than we were expecting.

Was this review helpful?  
36   31

Respond   Report abuse

05/10/17 - Reviewed by Joe & Jorja

This is the 2nd time we have used CTWS and I must say the standard hasn't dropped in anyway. Debra and the team were always available to respond to our queries and were constantly pro active in helping the process complete in the shortest time possible.

Would definitely be using them again and have already recommended to friends.

Thank you

Was this review helpful?  
38   31

Respond   Report abuse

20/09/17 - Reviewed by Disappointed Dami

Without a doubt the 5* reviews should be checked and verified- using this company was the most stressful- the only stressful part of my buying and selling process! I got a feeling of dread when I needed to call and chase for updates, so condescending and patronising with their responses. Even via email my assigned lawyer, Andrew would never directly answer my questions or give clear details to the status of the process. I feel like they don't have to be like that but choose to be like that because they know our hands are tied and we will ultimately pay them at the end.
So sad.

Was this review helpful?  
35   27

Respond   Report abuse

13/09/17 - Reviewed by Sandra

Excellent communication and dealt with quickly

Was this review helpful?  
24   30

Respond   Report abuse

01/09/17 - Reviewed by Julia Hutchinson

Debra Brindle was recommended to us for conveyancing by a friend and we have had no regrets. She was efficient and knowledgable and it was wonderful to be able to relax and trust her to guide the process. I would highly recommend Debra and her colleagues at Cook Taylor Woodhouse.

Was this review helpful?  
25   30

Respond   Report abuse

29/08/17 - Reviewed by Ned Malone

Immaculate. Charges were less than £1000. Information given was for the most part intelligible and where it raised questions they were invariably dealt with by return letter, e-mail, or telephone call. An updating on-line service was available to anyone with a computer friendly enough to be able to access it - unfortunately not mine - but given the speed of response by the other means given above that was not a problem. Some problems were imagined rather than real but all were dealt with with good humour that went a long way to reducing the levels of stress that home sales bring. I would not hesitate to use them again nor to recommend them to others.

Was this review helpful?  
29   35

Respond   Report abuse

29/08/17 - Reviewed by Yvonne

My solicitor at Cook Taylor Woodhouse was Rebecca Riva and she was professional, helpful and informative throughout the whole process of my house sale and purchase. I highly recommend them.

Was this review helpful?  
28   35

Respond   Report abuse

25/08/17 - Reviewed by Susan Alexander

I cannot fault the conveyancing service I received when selling my property. I received regular updates, even if there was nothing new to report. All queries were dealt with from information provided, without the need to contact me unnecessarily. Communication was very efficient and the whole transaction was incredibly smooth, taking all the stress out of it completely. I really can't recommend Cook Taylor Woodhouse enough and will definitely be using them again.

Was this review helpful?  
31   28

Respond   Report abuse

25/08/17 - Reviewed by Susan

I used Marta in the Maidstone office and found her to be very efficient and friendly, she always answered the phone and returned calls asap, she responded to my buyers endless enquiries very quickly and got my leasehold sale through in record time.

Was this review helpful?  
31   35

Respond   Report abuse

25/08/17 - Reviewed by Mick O'Keeffe

Our conveyancing was dealt with very well by Tina and the communication from Michelle the legal sec was timely at all stages. Due to too issues from the solicitor who was engaged by the owners of our purchase the process seemed to grind to a halt without any real reason, once this was identified Tina's strongly worded letter stressing the need to move the process on to everyone's satisfaction was critical to achieving completion.
All in all very pleased with the service.

Was this review helpful?  
24   25

Respond   Report abuse

24/08/17 - Reviewed by Pat Kelly

Have used your service twice in the last year, both for my daughter buying and selling a property and myself selling. Ben o Keeffe dealt with me on both occasions and the service from him was excellent The fees for both were very reasonable considering due to one property falling through at the last moment. Communication was good at all times and he was easy to approach when I needed a point clarified. Would I use them again yes I would.

Was this review helpful?  
21   28

Respond   Report abuse

24/08/17 - Reviewed by Daksha Pitroda

Excellent professional service received at all times. Correspondence was addressed very quickly and difficult legal jargon was clearly explained. After a comparison with a local company CTW's charges were fairer and more reasonable. I would certainly recommend this company to my friends and family for future use and I would definitely use them again myself.

Was this review helpful?  
28   24

Respond   Report abuse

24/08/17 - Reviewed by S Kailondo

It was a pleasure to have Cook Taylor Woodhouse Solicitors ("CTW") act for us on the purchase of our first home. Our solicitor was Naomi Fernando who was available to answer any questions we had – the service she provided was professional and efficient. To add, CTW's quote was the cheapest but we still got a premium service. We would recommend CTW to anyone purchasing a property.

Was this review helpful?  
27   35

Respond   Report abuse

24/08/17 - Reviewed by Amos Barber

We have used CTW (Debra Brindle and Sara Collins in particular) to do all of our conveyancing work for our property company over the last 5 years and they have been superb.

The team work well and provide concise and timely advice to us as clients and we have been impressed with what they deliver. Such was the experience we used them for our own home conveyancing in the knowledge that everything would run smoothly - and it did ! I would highly recommend them.

Was this review helpful?  
27   37

Respond   Report abuse

24/08/17 - Reviewed by Sarah

We used the Bromley branch of CTW and they were fantastic. Rebecca Riva and everyone involved in our sale and purchase were efficient, fast to respond to queries and extremely pro active. I would highly recommend them.

Was this review helpful?  
38   26

Respond   Report abuse

15/08/17 - Reviewed by Anonymous

Our buyer is using them at the moment - their solicitor is slow. There were no enquires from the buyer until the last minute and responses were delayed or documents were lost. Those that were lost had to be provided again by our solicitor.

Planning permissions documents were confused and clearly not understood - information which is publicly visible and available on the council website weren't checked and looked at. For some reason we were had to reiterate what was already on the council website, why they couldn't do that I'll never know.

The buyer also wasted a huge amount of time and cause an incredible amount of stress regarding the electrics. Their surveyor claimed it was an unsafe installation - even though all completion certificates proved otherwise. I would have expected the solicitor to explain this to the client as it's in their best interests, but no. It needed an engineer and electrician to confirm the electrics were fine. So angry at this and the surveyor as he provided inaccurate details to the buyer - I am looking into suing them for incompetence.

Exchange of contracts were delayed because no-one else was able to handle the case in her absence. Contracts for some reason couldn't be emailed and printed by the client -
for some unknown reason. Maybe they don't know how to do this.

They were also suggested by Village Estates as they claimed they were very good and "highly recommended". Untrue I wouldn't recommend them - I'm glad I didn't use them. Village Estates and Cook Taylor must have a commission based deal between themselves.

Was this review helpful?  
31   28

Respond   Report abuse

15/07/17 - Reviewed by Alan Russell

I would recommend CTW to anyone looking for an honest no nonsense law firm.
Every issue was dealt with in a very professional manner and at no time did I feel
Concerned about the outcome.All my emails were replied to almost immediately
by very pleasant CTW staff members.

Was this review helpful?  
27   30

Respond   Report abuse

14/07/17 - Reviewed by Lucinda

I dealt with Andrew Prater & team from Cook Taylor Woodhouse solicitors in Dartford, all went very smoothly they answered the phone every time I called, they were so helpful, even on the day I moved in I had a few issues these were cleared up within minuets. I would highly recommend CTW.

Was this review helpful?  
24   33

Respond   Report abuse

13/07/17 - Reviewed by Anonymous

I have used CTW twice now in the last two years. On both occasions I was very happy with their service. They are reasonably priced giving a comprehensive quotation of their services in the first instance. They are flexible if you don't need part of a package offered and they are happy to advise on best practice in your circumstances. They are always accessible and keep the client updated.
I would not hesitate to recommend them.

Was this review helpful?  
25   24

Respond   Report abuse

13/07/17 - Reviewed by Helen Marie Thompson

Mr Andrew Prater from Cook Taylor Woodhouse solicitors in Dartford, recently completed the conveyancing work for the sale of my property and the conveyancing work for the purchase of my house.

I was very impressed with the high level of conveyancing work undertaken by Mr Prater.

Mr Prater provided an excellent service he was thorough and answered my endless queries always in a timely fashion.

I would not hesitate to recommend Mr Prater to undertake conveyancing work for my family, friends and work colleagues,

Thank you once again, for making the experience of buying and selling as stress free as possible.

Kind regards
Helen Marie Thompson

Was this review helpful?  
34   34

Respond   Report abuse

13/07/17 - Reviewed by Mr Merritt

I recently moved home and used this firm for both property sale and purchase. I cannot fault the service received. I used their online service to keep a track of both transactions and was kept updated constantly. All correspondence was dealt with promptly and I never had to chase them once. I would not hesitate to recommend this firm to others.

Was this review helpful?  
27   30

Respond   Report abuse

13/07/17 - Reviewed by Chris Bruce

I used this firm for a property sale and cannot fault the service received. I was kept updated constantly and all correspondence was dealt with promptly. I would not hesitate to recommend this firm to others.

Was this review helpful?  
28   30

Respond   Report abuse

17/06/17 - Reviewed by Lynn Godfrey

I was very pleased with the service I received for just selling a property. It did go to probate and there was released equity to be dealt with. I originally opted to go for an online company but quickly realised that the personal touch was the better way to go. I requested emails for contact as its not easy when you are in a busy office at work. The phone calls were kept to the barest minimum and I knew exactly where we were in the process at all times. The staff were friendly, professional and gave very clear instructions. I was pleased with how much was charged, there were no unpleasant surprises. at the end.

Was this review helpful?  
28   31

Respond   Report abuse

15/06/17 - Reviewed by C Harland

I used this solicitors for a transfer of property to a family member and found them to be very efficient and prompt in the process. I was kept fully informed of the whole procedure by very polite members of staff. The charges were fully explained and very competitive and I would not hesitate to recommend them.

Was this review helpful?  
28   26

Respond   Report abuse

13/06/17 - Reviewed by Anonymous

We found the conveyancer dealing with us to be very thorough and efficient. CTW were good value and I would not hesitate to recommend them.

Was this review helpful?  
27   27

Respond   Report abuse

12/06/17 - Reviewed by Emma

The service I received was exceptional, very proactive and professional. I was always kept up to date with the progress.
I don't think we would of moved into our new home as quick if it hadn't of been for Cook Taylor Woodhouse! Our solicitor was always very positive and provided us with the best service.

Cook Taylor Woodhouse conveyance charges were very competitive I would say inline with any
other solicitors.

I have already recommended Cook Taylor Woodhouse to friends and family.

Was this review helpful?  
31   29

Respond   Report abuse

12/06/17 - Reviewed by Mr and Mrs Hines

We first used CTW Maidstone Branch to sell our property as it was recommended by the Estate Agent. I found the service that they provided stressfree and very easy to follow. The online portal was a great help and gave piece of mind that documents had been recieved and reviewed, allowing you to follow the process easily. Any questions raised were answers promptly and the sell went through very quickly.
We are now in the middle of purchasing our new home and again felt confident that CTW would give us an effiencient service. I would recommend them and will continue to use them in the future.

Was this review helpful?  
27   30

Respond   Report abuse

12/06/17 - Reviewed by Y Janjua

I am quite satisfied with the services of Cook Taylor Woodhouse and would deffinately use them in the future , Ben Okeefe is a star and a friendly / professsional solictor , the only thing I would like to highlight that can be improved Is that sometimes you can call up for 2-3 days without the direct line of your solictor not being answered and no replies to emails , now in a typical 5 day working week , if you loose 2-3 days and then Fridays is always likely to be a busy day for Solictors as they usually complete on that day , then your entire week flies off & that could sometimes delay the process by 1-3 weeks overall , but all in all a good experience and would use them again .. thank you ...

Was this review helpful?  
34   30

Respond   Report abuse

25/05/17 - Reviewed by Greg Marshall

I would highly recommend Cook Taylor Woodhouse. The service provided was excellent and value for money! Response was excellent to any queries. Totally trusted and cannot fault them.

Was this review helpful?  
26   32

Respond   Report abuse

16/05/17 - Reviewed by Lynda P B

CTW was recommended by Village Estates in Sidcup who said they had a close working relationship with Jacqui Clow. This was indeed the case and the whole team worked very hard to complete my sale and purchase despite a few hiccups with my buyers. I have already recommended CTW to work colleagues.

Was this review helpful?  
30   27

Respond   Report abuse

15/05/17 - Reviewed by Mick downes

Recommended thru hunters estate agent. Dealt with Rahat at eltham office. Professional yet friendly putting up with my queries and phone calls.
Always had my interest as priority in what could have been an awkward purchase.
No hesitation in recommending ctw to anyone.
Also used the will writing service offer to re write wills.
Job well done

Was this review helpful?  
23   38

Respond   Report abuse

15/05/17 - Reviewed by Mr and Mrs D Carle

The firm was very helpful and efficient. Would recommend to others.

Was this review helpful?  
26   35

Respond   Report abuse

05/05/17 - Reviewed by Mrs Ahmed

I wholeheartedly would recommend CTW to anyone selling a property. Our solicitor Rebecca made everything go smoothly for us, ours was a flat and therefore required more legwork. She answered all my emails quickly and made the process stress free. I also found the tracking portal very usefu in keeping us up to date with progress. We are very grateful to the team at CTW. The price is very reasonable for the service and efficiency that you are getting. Thank you

Was this review helpful?  
28   32

Respond   Report abuse

05/05/17 - Reviewed by Gerry

After being recommended by a family member who also used this practice, I have been very pleased with the cooperation and response provided by my solicitor in what has proven to be a very awkward purchase of a property.
The responses to my questions or requests were always responded to quickly with communication always at the forefront.
I would recommend highly and will use again. Many thanks Rahat.

Was this review helpful?  
26   38

Respond   Report abuse

05/05/17 - Reviewed by Vanessa and Mark

A very helpful and efficient solicitors who answered all our questions quickly and with good advise leading to a successful sale and purchase.

I would definitely recommend to Family and Friends.

Was this review helpful?  
32   43

Respond   Report abuse

02/05/17 - Reviewed by Lilly

I was advised by the estate agents to go for CTW and they turned out a nightmare. They never answered my phone calls, they made mistakes in the paperwork, progress was extremely slow and they were very unprofessional. I literally did all the coordinating and chasing of paperwork myself, that I might as well have been working FOR them! I made all the necessary phone calls myself. I would never ever use them ever again. I have bought and sold houses before via other more highly professional solicitors but never have I experienced such an awful and shocking service. Avoid at all costs.

Was this review helpful?  
30   30

Respond   Report abuse

27/04/17 - Reviewed by cbell

100% satisfied with CTW solicitor and team. Professional but friendly service, the solicitor got on with what he had to do to progress the sale, no delays, no unnecessary questions everything taken care of with little or no stress for me - I have been absolutely bowled over, I progressed to the sale of my property with the least hassle. I would recommend them wholeheartedly, definitely good value for money.

Was this review helpful?  
36   30

Respond   Report abuse

27/04/17 - Reviewed by Martin Ngotho

I found the service provided by Cook Taylor Woodhouse to be of very high standard. I was particularly impressed by the online portal, through which I was able to track my case. I also found Rahat, who is the lawyer that dealt with my case to be very knowledgeable and helpful, always taking the time to explain procedures and other points of clarity.

I would definitely recommend Cook Taylor Woodhouse to others.

Was this review helpful?  
28   33

Respond   Report abuse

27/04/17 - Reviewed by Vincent Barreto

From beginning to end the process service I received from Cook Taylor Woodhouse was first class. They were not the cheapest solicitor but the level of diligence and attention to detail was beyond my expectations.. I was kept regularly informed by email and letter on the progress of the conveyancing and the solicitors made sure that every single matter that arose was dealt with to the mutual satisfaction of both myself and the sellers.. The portal was also easy to use and useful when I had to refer to a correspondence but didn't have it to hand.. The service was light years ahead of the company I used previously and would not hesitate in recommending them to friends and family in the future.

Was this review helpful?  
30   36

Respond   Report abuse

07/03/17 - Reviewed by Gary Score

We instructed CTW to act for us following the death of my mother. We found the service provided to be very professional and sympathetic as it was very sad time for us. We also used CTW to arrange probate for us. Both the sale of the property and obtaining probate was carried out without causing any further distress to us. It was nice to have a solicitor answer the phone every time we phoned and not be passed through by a secretary. Fair prices too!

Was this review helpful?  
32   27

Respond   Report abuse

03/03/17 - Reviewed by Lesley Fairey

This was the first time we have purchased a house and CTW made what was supposed to be one of the most stressful times of your life into quite a pleasant experience.
From the minute we engaged their services until we paid our final bill we had nothing but prompt, professional and a thorough service.
We have since recommended CTW to our friends who are considering purchasing a property.

Was this review helpful?  
33   27

Respond   Report abuse

03/03/17 - Reviewed by peter shiel

The attention to detail and experience shone through which put my mind at rest at what would otherwise have been a stressful time,i found the cost very reasonable,especially considering the amount of work put in, would highly recommend them.

Was this review helpful?  
36   25

Respond   Report abuse

23/02/17 - Reviewed by Simon Godziek

Cook Taylor Woodhouse (CTW) worked for me on a sale and a purchase. I can say that I was entirely satisfied with the service, which at all times was efficient and polite. I was not aware at all of any procrastination, and my queries and other contacts were invariably dealt with in a timely and professional manner.

At no time was I made to feel that I was just one of many clients, as has been my experience with solicitors in the past. I will say that with CTW there was no fuss, by which I mean that, as far as I could see, they got on with the work they were doing for me effectively and without creating unnecessary difficulties or complications. In short, I'd be surprised if the transactions could have been completed any more quickly than they were.

The charges were very reasonable and competitive, and I would without hesitate recommend CTW.

Was this review helpful?  
28   32

Respond   Report abuse

21/02/17 - Reviewed by nicholas jarvis

I can thoroughly recommend the services of CTW. In the while process of our sale they kept us up to date with our case and whenever we had a query it was always answered quickly and efficiently. We were more than happy!

Was this review helpful?  
27   33

Respond   Report abuse

21/02/17 - Reviewed by Stuart Landers

Firstly I feel CTW Dartford are lucky to get my 3 stars. Mr Prater dealt with my purchase and sale. At the beginning he was so helpful, answering emails even after hours which we found truly great service. Even though the whole process was still quite slow our purchase went through. Unfortunately the sale didn't happen at the same time. But CTW were paid anyway. Quite a lot of money may I add. This is where the stars start to drop off. After the money had been paid in didn't hear from Mr Prater again. Everything then went through his secretary. We even rang him and all we got in return was a hold tone and then we was passed to the Secretary. Quite rude if I'm honest. Well another month passed and I really didn't know who was holding what up as no communication was coming our way.
Finally the exchange happened and I received my financial statement to which I'm pretty sure I'd already paid most of this in the original £12k we had paid but was told this was not the case. Anyway when reading further into the statement I realised that half of it wasn't even to me it was another couples. Very unprofessional
So would I use them again
No

Was this review helpful?  
31   28

Respond   Report abuse

21/02/17 - Reviewed by Sam Bailey

Andrew & Theresa were very helpful, they kept us up to date with everything & the house sale/purchase went very smoothly. Very pleased with their service & would recommend to anyone

Was this review helpful?  
23   21

Respond   Report abuse

21/02/17 - Reviewed by Sarah & Stuart

I would wholeheartedly recommend Cook Taylor Woodhouse Solicitors. The staff are helpful, friendly and efficient. Their rates were competitive and you get the extra added bonus of the case tracking online portal which means that you can keep an eye on the day to day activities of your case for yourself! They really made the whole process as swift and pain-free as possible, keeping us in the loop with all relevant updates. We will definitely be using them again – five stars!

Was this review helpful?  
29   28

Respond   Report abuse

21/02/17 - Reviewed by Leanne Goodridge

I dealt with CTW for the purchase of a property, I dealt directly with Rahat Munin and I couldn't speak more highly of him or the service I received. This was the first property I had purchased and had heard such horror stories about dealing with solicitors and the lack of contact you receive. Rahat updated me every step of the way and always answered my questions.

I would highly recommend CTW to family and friends.

Was this review helpful?  
27   24

Respond   Report abuse

21/02/17 - Reviewed by Bill Bennett

Cook Taylor Woodhouse solicitors were recommended to me and now I would not hesitate to recommend their services to anybody else. Everyone I dealt with at their offices either in person or by telephone were very polite and took their time to ensure I understood all the processes.
I was quickly given online access to my file, which I found easy to follow and there was no delay in items appearing.
I sincerely believe the stress involved in selling a property was kept to a minimum because of the teamwork of Cook Taylor Woodhouse.

Was this review helpful?  
30   30

Respond   Report abuse

21/02/17 - Reviewed by Stephen Luff

I was directed towards Cook Taylor Woodhouse by my estate agent. The person dealing with my case was Jacqui Clow. Moving house is a stressful time for all involved but I must say the solicitors made it as stress free as possible. Jacqui was always friendly and polite, if there was something I wasn't sure of she helped me through it or carried out her own investigations on my behalf. Their costings were reasonable for the buying and selling of my properties and I would certainly recommend Cook Taylor Woodhouse to take care of any conveyancing requirements.

Was this review helpful?  
30   22

Respond   Report abuse

09/02/17 - Reviewed by Julie Blackman

Fantastic service and competitive price. The solicitors are really helpful and always on hand to help. If the solicitors were unavailable, then the secretarys were always on hand to help. We would fully recommend this company of solicitors and would use them again in the future should the situation arise.

Was this review helpful?  
34   25

Respond   Report abuse

09/02/17 - Reviewed by Tony Bowe

I used Cook Taylor woodhouse in Eltham for a flat sale. Nimmi dealt with my case and she was very good. She was very efficient and always got back to me if I had any questions. The sale went through quickly especially considering the flat was leasehold and is more complex my nature (Freeholders, Management agents as well as the vendor to deal with). There is a lot of work involved but Nimmi ploughed through it and was always fully in control. Cook Taylor Woodhouse also made use of technology, e.g emailing my copies of documents and emailing the vendors which speed things up.
Overall I was very pleased and considering how much work is really involved, I found it good value for money. They were around the same price as some others I called but the estate agents I sold though said they have used CTW a lot and know they are good. Since they have a clear interest in seeing the property sales through to completion, I went with CTW and was not disappointed.

Was this review helpful?  
31   31

Respond   Report abuse

09/02/17 - Reviewed by Anonymous

Tom was very helpful with talking us through the will writing process during our recent visits to CTW. He took the time to answer all of our many questions and gave us ample opportunity to go into detail on the points that we need clarification on. His friendly approach made us feel at ease with this what can be a difficult subject to address this I highly recommend CTW.

Was this review helpful?  
25   24

Respond   Report abuse

09/02/17 - Reviewed by Anonymous

Fast and efficient service.

Was this review helpful?  
28   26

Respond   Report abuse

24/01/17 - Reviewed by Ray and Jenny Collins

A very helpful solicitor (Maidstone Office) who answered all our questions quickly and with good advise leading to a successful sale and purchase.

Was this review helpful?  
34   26

Respond   Report abuse

20/01/17 - Reviewed by keith wright

Rebecca Riva looked after my house sale, she was very professional and very approachable, it was a tough completion and Rebecca was always on hand to offer me the best possible advice.

Was this review helpful?  
28   25

Respond   Report abuse

22/11/16 - Reviewed by Anonymous

Similar experience to others here. Slow to answer never seem to check anything you send to them as they will ask for the same documents over and over again.

Expect you to do all the legal legwork which makes me question what you are paying them for even when you get told by people like the local authority that the solicitor would normally be involved to ensure that the correct documents are requested.

Never explain in detail your legal responsibility just constantly saying you have to pay this and you have to pay that. It would be nice to know why you are handing out hundreds of pounds to various people and why you legally have to do this.

If you use any estate agent that recommends them (usually the estate agent gets a fee for forwarding clients) I'd say look for your own solicitor and check reviews on sites like this before committing to anyone.

They have wasted time and give the most basic replies to everything never laying out what your legal responsibility is.

Was this review helpful?  
35   25

Respond   Report abuse

07/11/16 - Reviewed by Michael rickwood

I found the c w t a very good company and they were very quick in dealing with my latest house purchase and also anwsering any questions that i had i would strongly recommend them to family and friends

Was this review helpful?  
32   30

Respond   Report abuse

14/10/16 - Reviewed by Exasperated of Eltham

This company is staggering bad at even the very simplest tasks.

I needed to get my late fathers will out of storage so my elderly mother went in and asked for it. They said she didn't need it for the reason required.

I phoned them to tell them that I did indeed need it and they said she could come in and get it. They gave her a photocopy of HER OWN will.

My mum and I returned with the required id to try again.

They said that even though they knew who my mum was (she's been a client for around 40 years) they still wanted to see proof of address.

My mum returned with more id and they gave her HER OWN will again.

After speaking to them and pointing out the mistake again they told me to come and get it.

I drove straight there after putting the phone down and was told by reception that they had already given my mum the correct will......

I point out AGAIN that this was not the case and a woman called Frances came in and told me that I needed more ID.

At this point I was ready to blow a fuse.

She made return to my car to get my driving licence.

The whole set up is a complete shambles, no one knows what on earth is going on. Customer service is negligible.

Avoid at all costs.

Was this review helpful?  
35   30

Respond   Report abuse

12/08/16 - Reviewed by Dissatisfied customer

Poor customer service, poor communication, always chasing them up to do their job. I feel as if I have done all the calling and chasing up. Not sure what I have paid them for.
Their electronic system is pathetic and completely useless. They claim that their letters are sent by 1st class and each time we had to wait for up to a week for correspondence to reach us.
Avoid unless you thing that buying or selling a house is not stressful enough and you are looking to have incompetent bunch looking after your affairs.

Was this review helpful?  
36   29

Respond   Report abuse

24/06/16 - Reviewed by Nick

Used Nimmi Pabla for the sale of a property.
Forever chasing her up for answers, forever waiting for replies to emails and always listening to her voicemail through her not answering the phone.

The best bit.... When paying for a bank transfer of funds owed to my self following completion, the accounts department managed to send my money to account I didn't own. Ridiculous.

Please use Cook Taylor woodhouse if you don't mind doing the ground work for a sale or purchase yourself and are willing to donate your money to a random bank account.

Avoid!

Was this review helpful?  
28   27

Respond   Report abuse

14/05/16 - Reviewed by Anonymous

Poor service I would not recommend using them for conveyancing - they asked me to pay for things when I'd already paid, asked for documents we'd already sent days before. Customer service was poor, we felt patronised and like they couldn't be bothered to answer our questions. I wouldn't recommend this company. I felt that one property we had that fell through would have been resolved a lot earlier if CWT had been more responsive and effective.

Was this review helpful?  
37   32

Respond   Report abuse

13/04/16 - Reviewed by Anonomous

Stay away from these solicitors at all cost. They are incredibly inefficient and near impossible to get hold of. It has been mentioned that they give estate agents back-handers for work, which is the only way they get clients, definitely not by good customer service.

Was this review helpful?  
36   21

Respond   Report abuse

12/04/16 - Reviewed by Jamie

Best solicitors I have used for conveyancing. Good communication and a professional service from our solicitor Rahat and they went over and above to get our sale and related issues sorted as part of this process.

Was this review helpful?  
27   27

Respond   Report abuse

14/01/16 - Reviewed by Anonymous

Poor poor communication. They are awful

Was this review helpful?  
25   28

Respond   Report abuse

27/07/15 - Reviewed by Anonymous

Over the last 8 Years I have used CTW for 2 sales and 3 purchases. I just want to say what a fantastic service I have had on all 5 transactions. I have never had an issues, I have just completed on my new purchase on Friday and yes again I have not been disappointed. Sally and Nimmi done an amazing job as did Nicky and Lisa. Just wanted to let you know personally how happy we have been with your services.

Was this review helpful?  
33   31

Respond   Report abuse

20/03/15 - Reviewed by Anonymous

Having been recommended to use Cook Taylor Woodhouse Solicitors by the Estate Agent that I was purchasing from I have to report that I would definitely NOT recommend them. My paperwork moved from Eltham to Dartford and I had to continuously chase them up to get things done. I know of two other people
who also experienced problems and even the initial quote for the conveyancing work was much lower than the final invoice. Far better to use a company that has been personally recommended (not by an Estate Agent) and save yourself the stress and cash that I experienced.

Was this review helpful?  
31   35

Respond   Report abuse

19/03/15 - Reviewed by Anonymous

This company were conveyance's for our buyers. They consistently failed to communicate vital information. They failed to return search information until day of exchange which meant exchange could not happen. They further requested additional time when arranging completion date 'just in case' or in other words in case there is something else we realize we have neglected to do. Overall very disappointing and frustrating experience.

Was this review helpful?  
28   24

Respond   Report abuse

14/12/14 - Reviewed by Shocked customer

Absolutely SHOCKING service! My advise, make sure you check your invoices. I will never use them again and will make sure I pass the message to others. My estate agents were brilliant and I don't think they should recomend this company.

Was this review helpful?  
36   24

Respond   Report abuse

27/06/14 - Reviewed by Stressed and disillusioned user of CTW

A shocking service, emails, calls never answered and a struggle to arrange an appointment. On the day of exchange our solicitor was on holiday and hadn't responded to any of the buyer's solicitors questions. As a result we couldn't exchange and still cant! This came as a shock as we had understood legal questions had been dealt with right at the beginning. I had to personally gather all the necessary information, requesting our estate agent to send me the buyers solicitors questions otherwise nothing would have been achieved. Everyone - estate agent, council lawyer, buyers solicitor and friends were all telling me my solicitor needs to speak to the other solicitor and gather the necessary info. As much as I tried this just didn't happen. We are now likely to loose our on going purchase as we still cant exchange due to the legal questions not being dealt with on the sale of my property. I wouldn't want to wish this experience upon anyone so AVOID CTW!

Was this review helpful?  
30   25

Respond   Report abuse

18/06/14 - Reviewed by Tiredand stressed

Please think twice about using this solicitors. The person I dealt with expected me to chase everything and do the job I was paying them to do. Nearly caused me to loose the house I was buying due to laziness and disinterest. But I suppose as long as they get paid, they don't really care. That is the only thing they were quick to do, ask for money...

Was this review helpful?  
28   31

Respond   Report abuse

31/03/14 - Reviewed by Anon

Myself and my partner found our overall experience with CTW very pleasant, they made sure we were well informed and happy with everything happening and got us into a home sooner than expected. I have nothing but praise and thanks to the team – especially Katie who went that extra mile for us

Was this review helpful?  
23   20

Respond   Report abuse

12/03/14 - Reviewed by Satisfied

I didn't know what to expect with this firm because I have never used them before but I used them because they were recommended. I found them to be very hard working and I felt well looked after from start to finish. They were not the cheapest quote but I think I got good value for my money. I would recommend.

Was this review helpful?  
25   30

Respond   Report abuse

15/01/14 - Reviewed by Anonymous

I have given this solicitor 1 star because there isn't the option to give none.
The person who was assigned to process our property purchase was not only rude and inefficient but also went on holiday on the day of our completion without telling us. When we called because he was ignoring our emails he would be short and exasperated with us.
Our flat took three and a half months to go through when neither party was in a chain. Believing this to be as straight forward a process as a house purchase can be we handed in the notice on our rental flat (expecting to have completed within 3 months) and then almost ended up homeless (luckily we were able to extend our rental agreement for two weeks. The reason it took so long for us to exchange and complete is because our solicitor never chased the vendor's solicitor until we started calling or emailing to remind him of what he still needed. He also forgot to send us various forms to sign and return - the last time was three days before our exchange date! Then on the day of completion we called to make sure all was going smoothly and he had taken a day off without saying anything. Another person helped us because they had lost our payment and hadn't checked with the bank to see if it was being processed. We did finally get there but it was a more stressful than necessary process.
All in all, find another solicitor because you couldn't do worse than Cook, Taylor Woodhouse.

Was this review helpful?  
33   41

Respond   Report abuse