120 reviews (4/5) and information for Cook Taylor Woodhouse Limited, Eltham

21/02/17 - Reviewed by Stuart Landers

Firstly I feel CTW Dartford are lucky to get my 3 stars. Mr Prater dealt with my purchase and sale. At the beginning he was so helpful, answering emails even after hours which we found truly great service. Even though the whole process was still quite slow our purchase went through. Unfortunately the sale didn't happen at the same time. But CTW were paid anyway. Quite a lot of money may I add. This is where the stars start to drop off. After the money had been paid in didn't hear from Mr Prater again. Everything then went through his secretary. We even rang him and all we got in return was a hold tone and then we was passed to the Secretary. Quite rude if I'm honest. Well another month passed and I really didn't know who was holding what up as no communication was coming our way.
Finally the exchange happened and I received my financial statement to which I'm pretty sure I'd already paid most of this in the original £12k we had paid but was told this was not the case. Anyway when reading further into the statement I realised that half of it wasn't even to me it was another couples. Very unprofessional
So would I use them again
No

Was this review helpful?  
33   29

Respond   Report abuse