14 reviews (2/5) and information for Cook Taylor Woodhouse Limited, Dartford

20/02/24 - Reviewed by Disgraceful

How on earth Hugo Parnell passed any exams to become a Conveyancer is beyond me , what should have been a straight forward transaction turned into a 5 month ordeal , having once worked in conjunction with CTW at Eltham , the Maidstone office is a far cry from what was once a decent firm. Letters were written to the MD Martin Bowers and the business development manager Diane Searle both stone walled us. Their actions speak for themselves , a vile company that cost us thousands in additional stamp duty. What ever you do DO NOT USE CTW, they are quite frankly one of the worst conveyancer firms out there.

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04/02/23 - Reviewed by Anonymous

This company is rotten to the core, from the top down, their incompetence is breathtaking. Lack of morals, ethics, common decency, adherence to legally required code conduct is non existent and lack of knowledge is beyond belief. Yes if you complain they become vindictive and deliberately obstructive. All you need to know is no company that is legitimate would have these very bad reviews at all branches and do nothing to address it. The fact that any estate agent would take a kickback for recommending them, makes them as culpable as this disgraceful excuse for a legal service. Avoid at all costs if you don't want to lose your sale / purchase, if you don't want to be lied to, hoodwinked, have rudeness and arrogance for months on end. One thing is for sure, their chickens will come home to roost eventually and they will be held to account for their unprofessional conduct, but until then, save yourself the heartache because they have zero shame

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16/06/22 - Reviewed by Katarzyna

We are VERY disappointed with a service from Cook Taylor Woodhouse Solicitors.
Not only we are forever struggling to get hold of her ( phone, email or even meet face to face) but also we are constantly receiving calls from the agent who’s asking to keep on chasing her up for every document there is.
We are a paying customer and feels like Cook Taylor Woodhouse Solicitors is doing us a favour!
We should be communicated in regards to progress regularly but instead we get more information from the property agent who’s keep on telling us to push Cook Taylor Woodhouse Solicitors which delays the whole process!
We will be putting a formal complain to Legal Ombudsman as this is not customer service we have expected to receive!

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25/03/22 - Reviewed by Cathy

WARNING. If it’s incompetence, arrogance mixed with lies, then this is the solicitor for you.

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30/07/21 - Reviewed by S

Absolutely useless!!!!! the only thing they are good at is creating uncertainty, doubt and frustration!!! I am disgusted at how they are handling my case and will never use them again. Will pursue this even after I complete!!!

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