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CLOSED - Cooper Ford, Wilmslow Reviews & InformationHome > UK Solicitor > Wilmslow > CLOSED - Cooper Ford
Based on 101 review(s)
Legal services at this branch
23/08/13 - Reviewed by O Harris
A very professional yet personal service. All enquiries were expeditious but diligent. Contact was normally by email and this suited me perfectly. Overall I would highly recommend their service, faultless! I have used them three times now and they have been superb on each occasion.
20/08/13 - Reviewed by Janette Jackson
I found you and your colleagues both polite and efficient during sale of property explaining each and every step to keep my mind at rest of progress. Many Thanks.
20/08/13 - Reviewed by GM & JG Barker
Considering the distance and the fact that we have never met, the whole process was well conducted, easy and successful.
we would recommend their services.
08/08/13 - Reviewed by P Gowar
There is nothing I would improve - all fabulous!
The service we received from Cooper Ford was efficient, friendly and knowledgeable we cannot recommend them highly enough
01/08/13 - Reviewed by Peter Burling
Not an easy purchase. Thanks Nicola and Melissa for keeping a cool head and for the regular updates
01/08/13 - Reviewed by Lorna & Winston Hanmer
The service from start to finish was efficient and smooth, made the transaction stress free. Thank you Jackie!!
31/07/13 - Reviewed by N Rodriguez
Nicola Ford dealt with my matter. It all went very well thank you. Cooper Ford provided a very responsive and efficient service.
05/07/13 - Reviewed by J. Ashton
Nicola and Vicky dealt with our recent house move. I can't speak highly enough of their professionalism and strong nerves, especially when everything nearly went pear-shaped on the removal day when the seller threatened to pull out.
05/07/13 - Reviewed by rachel hickey
Furthermore they do not update the online case system to inform clients as well as when I log into my account no work at all has been done on my case since 13/5/2013 which was the initial proposed paperwork at the start of the property sale ????.
So shocked to discover this information !!
05/07/13 - Reviewed by rachel hickey
Extremely unhappy with service. Coming on for 2 months now and nothing really done on case at all. Keep promising to phone back with an update never do and avoid my phones on the matter as well.
Sold many houses it the past never had such shocking service in my life sadly
04/07/13 - Reviewed by not happy
Almost caused the sale to fall through with long delays, lack of communication and avoiding questions
I had to constantly keep phoning them when after two months there was very little activity.
04/07/13 - Response by Nicola Ford
We are more than happy to review any points of concern for any clients, however we cannot help if you do not leave your name. Please either add your details or contact a Partner at the office directly whereby we will be happy to assist and discuss your file with you.
13/06/13 - Reviewed by N Ward
I was completely overwhelmed with how professional Nicola Ford was when dealing with the purchase of my flat. We were dealing with an extremely difficult seller. Not only did they not have â€˜their ship in orderâ€™ but were rude and difficult. Nicola was efficient, friendly and understood my challenges as a buyer. Being a first time buyer Nicola held my hand through all the processes and helped keep me sane! Thank you and I have already recommended you to my friend immediately!
11/06/13 - Reviewed by Mr K Longden
We were happy with Cooper Ford's work and they were first class in what they did for us. I would recommend Cooper Ford. Thank you once again.
07/06/13 - Reviewed by A Wrench
Linda was an exceptional solicitor throughout what proved to be a tough transaction. I would not hesitate to use or recommend Linda again.
06/06/13 - Reviewed by Mr T Russell
Supberb service from start to finish, virtually instant email/phone response, thoroughly professional. I would recommend Cooper Ford's services.
22/05/13 - Reviewed by Mr B Trought
Linda Nuamah dealt with my matter. I would recommend their services.
22/05/13 - Reviewed by Paul & Pamela Podgorski
Absolutely brilliant, Jackie kept us well informed and answered our enquiries. Brilliant Firm.
06/05/13 - Reviewed by Laura Cole
Very professional company. Communication great throughout. I would recommend their services.
30/04/13 - Reviewed by Mrs Cowing
Mel Kirkham provided a fast, efficient, professional and friendly service from start to finish, truly impeccable. I have no reservations recommending her to friends and family.
30/04/13 - Reviewed by Annie Lucas
Jackie handled all four executors and kept us well informed. She was patient and friendly. Staff at Cooper Ford Solicitors also friendly and helpful
23/04/13 - Reviewed by Mr Steve Eyles
Melissa Kirkham dealt with my matter.
Excellent service and great communication, would highly recommend.
22/04/13 - Reviewed by Misc
A clean efficient service with a personal touch
22/04/13 - Reviewed by N Chowdhury
Very cheap but 100% efficient, professional and friendly service. Very happy with my BTL sale & residential re-mortgage services.
22/04/13 - Reviewed by Ms C Wrigley
Very professional but friendly service. Excellent communication channels throughout my house purchase. Fantastic online system (all paperwork scanned & signed) - Very quick! Even paid deposit via online banking eliminating BACs fees!
19/04/13 - Reviewed by L Brantingham
Cooper Ford have dealt with our sale, and then an unrelated purchase of two properties; not only have they provided a friendly, approachable and communicative service they have performed with efficiency and speed. An admirable service, which I recommend to others.
11/04/13 - Reviewed by Mr I Freeman
Cooper Ford supply good value for money and Jackie Smith was a pleasure to work with. I would recommend Cooper Ford's services.
03/04/13 - Reviewed by Anon
Cooper Ford Solicitors dealt with the purchase of our property very professionally, especially near completion with various vendor issues, was a pleasure to deal with you!
28/03/13 - Reviewed by S Brice
Our remortgage was dealt with very efficiently. We were kept informed of what was happening and any queries were dealt with.
General Legal advice
27/03/13 - Reviewed by Mr & Mrs Milne
We don't think there is anything to be done to improve the service we received from Cooper Ford. All in all we are very happy. Cooper Ford were efficient & very polite. We would recommend the service to others.
26/03/13 - Reviewed by Mr F H Noble
Yes I would recommend the service to others.
26/03/13 - Reviewed by Mr Allsopp & Ms Reid
Excellent service and yes we would recommend to others.
26/03/13 - Reviewed by DoG
Looked at Cooper Ford after being recommended by a friend who had recently made a house purchase. The fees were very fair and operated only on completion instead of upfront. I found the two people I dealt with (Carole Appleby - now retired - and Nicola Ford) very helpful and friendly, always advising me of exactly what was happening and the next steps involved. My completion took longer than I expected (just over 4 months), but only due to the sellers' position (not being able to complete before the end of Jan 2013) and also the sellers' solicitors not always providing the information requested in adequate time. Even while I was on holiday, Nicola kept me up to date and told me immediately if anything changed. It would be nice to see an internet portal where I could see the status of any documents, stages, etc and make payments, but this is only a nicety, nothing really detracts from the very good service and level of professionalism that I received using Cooper Ford as my conveyancer for my very nice flat! Thank you very much for everything!
26/02/13 - Reviewed by Ms V Wilder
The firm stuck to the budget making a cost effective service and good value for money. I would use the firm again.
14/02/13 - Reviewed by C Massett
Cooper Ford provided a very professional service with a personal touch and kept us up to date throughout. We were able to speak to Nicola very easily who explained well anything we didn't understand.
20/01/13 - Reviewed by Simon Shepherd
I have always used a local solicitor for all my legal / conveyancing requirements but their recent quote for some straightforward conveyancing was quite expensive so I decided to try Cooper Ford Solicitors.
I have been very impressed with their service particularly from Melissa Kirkham who kept me updated as the sale progressed & was always available to answer any questions / queries by phone.
Their charges were straightforward & their final bill matched their original quotation. Overall I received a very professional service. I will use this firm of solicitors again.
20/12/12 - Reviewed by T Wright
Thank you very much Richard, this transaction has gone through effortlessly which sure is down to you!
20/12/12 - Reviewed by A Hughes
Very happy with the service recived by Melissa, would definitely recommend to others.
20/12/12 - Reviewed by J Powell
Cooper Ford have proven once again to deliver highest professionalism at affordable cost. It has been a pleasure doing business with such a well organised and friendly firm.
20/12/12 - Reviewed by M Walters
Excellent service, thank you very much, would very highly recommend.
14/12/12 - Reviewed by Tony Hogg
I was recommended to this Company by another on line Solicitor who did not cover what I required. I have had no service whatsoever, not even a call back when promised one.
26/11/12 - Reviewed by L Atkinson
Vicky was extremely persistent and ensured the completion date was met, despite the mortgage lender being slow and inefficient. Thank you. I would recommend their services.
26/11/12 - Reviewed by A Southam
A straight forward sale turned into a needless struggle trying to get the buyer and buyer's solictor to communicate with us and respond to letters, emails and phone calls. However, Melissa was great with her determination to move things along and kept me fully informed along the way as well. I was sure that without her help the sale would have been delayed even longer.
12/09/12 - Reviewed by very disappointed
Found them online was approximately 50 % cheaper than local solicitors so decided to give them ago.
Its been a nightmare from the start, now months down the road and still not exchanged contracts or anything. Really disappointed, been informed today that the seller is withdrawing the contracts. So I am really angry. Some times saving costs doesnt actually do you any favours.
I have called, emailed and chased regularly and still no further in the process. Been a really bad experience and to be frank would never use any of these "Online firms" again
As clearly they have too many cases to work on at anyone time and I actually feel sorry for my appointed solicitor. She is on the front line and needs support with the amount of cases they have to handle on a day to day basis.
But as with all these companies its not the quality if the work its about how many cases they have to balance at anyone time and the more cases the better (More Â£Â£Â£ right)
Perhaps the management team could review internal processes and see why things take so long. Simple tasks shouldn't take so long and a simple request should surely be actioned with in a short period of time, rather than taking weeks.
My advise would be to steer clear, who are these people that have left positive reviews? Seriously?
Perhaps if you live locally you do get a first class service. Us online savers have no chance as we cant so easily turn up and demand an answer there and then.
I dont normally leave reviews but i am so angry and frustrated with this situation and feel other people need to be warned before making a decision to use these online companies. Admittedly your not paying for a first rate service but at the end of the day your the customer and a customer deserves a reasonable service right?
13/09/12 - Response by CooperFord
We are more than happy to review any points of concern for any clients, however we cannot help if you do not leave your name. Please either add your details or contact the office directly whereby we will be happy to assist and discuss your file with you.
26/11/12 - Response by Cooper Ford Solicitors
In the absence of any client details, we can only assume this comment to be malicious.
Abuse has been reported.
24/09/13 - Response by Anonymous
This review is VERY HELPFUL to me. I am looking for a solictor and will stay well clear of this lot.
11/09/12 - Reviewed by R Goodchild
I was somewhat sceptical about using an online service, especially at such a great rate. I need not of been concerned as the service was first rate from start to finish. Great value for money.
11/09/12 - Reviewed by Z Sehianiuk
I found Cooper Ford's office team to be highly responsive, courteous and professional and equally as important, their fees were very reasonable. The process of purchasing the property and transferring the title deeds was very very simple.... Thank God. "Well done and thanks a million".
29/08/12 - Reviewed by Uselss
Completely useless, used them as they were cheaper than anyone else but they are useless.
DONT RETURN CALLS, DONT KEEP YOU UPDATED, CHASING THEM AGAIN AND AGAIN
DO NOT USE THEM FOR YOUR OWN SAKE
29/08/12 - Response by Anonymous
As you have not entered your name we cannot look into this matter for you. We obviously treat comments such as this extremely seriously, however we cannot try to help unless we have your contact details. Please contact us if you would like to discuss this matter further, or alternatively please provide your contact details to us.
26/11/12 - Response by Cooper Ford Solicitors
In the absence of any client details, we can only assume this to be malicious.
Abuse has been reported.
24/09/13 - Response by Anonymous
Really??? This firm sound awful & I'm glad these people have left reviews (and why do they need to leave their name when it's not required?) telling the truth about them. I need a solicitor and was noticing that all their great reviews are sent out on-line often in multpiles on the same day. Anyone smell a rat here?? Malicious? Look at yourselves first before dissing clients.
15/08/12 - Reviewed by P Kennedy
Very efficient and approachable and I liked being able to talk to the solicitor directly.
I would recommend your services.
15/08/12 - Reviewed by A Wilson
I would recommend your services.
15/08/12 - Reviewed by Y Fitzsimmons
Nicola couldn't have been more helpful and reassuring throughout the whole process.
I would recommend their services.
27/07/12 - Reviewed by Mr M Janinejad
You are very professional because the job has been done quick.
27/07/12 - Reviewed by Mr & Mrs S Burton
Coper Ford were outstanding in their service nothing was too much trouble and Nicola Ford worked extremely hard on a difficult situation with excellent results.
19/07/12 - Reviewed by Mr & Mrs P Williams
We were very impressed by the service we received from Cooper Ford and would thoroughly recommend them.
19/07/12 - Reviewed by Mr S Baxendale
Recommended to me via Gascoigne Halman. Cooper Ford offered a very professional, fast, efficient service. As a local business I would highly recommend them to anyone else.
18/06/12 - Reviewed by Mrs Wheeler
I was delighted with the services of Cooper Ford. Nicola was always available to speak and advise and marvelously efficient and capable in her legal capacity.
I would reccomend their services.
06/06/12 - Reviewed by Mr S Conroy
We were kept well informed throughout the process of disposing of our property in sad circumstances. We appreciated the calm, efficient manner with which you dealt with us.
We would recommend your services.
31/05/12 - Reviewed by MIsc
Excellent service, prompt, courteous and extremely efficient and friendly.
31/05/12 - Reviewed by Anonymous
Extremely Satisfied. I would recommend their services.
31/05/12 - Reviewed by Mr Watt
I would recommend their services.
I was extremely satisfied with the overall service I received.
26/05/12 - Reviewed by Mr M Norgrove
Nicola was great from start to finish.
Helpful, knowledgeable, friendly, unflustered, tenacious.
Perfect. Thanks. I am a happy client!
22/05/12 - Reviewed by Mr G Read
I have bought and sold a few properties and found getting updates and getting return phone calls from solicitors very difficult. What a refreshing change with Michelle at Cooper Ford.
She has been very efficient and always comes back to me.
01/05/12 - Reviewed by Mrs S Asbury
I found Nicola to be very personable and efficient.
26/03/12 - Reviewed by Mr S Rizvi
Fantastic Team. Eager to help clients with any queries. I am very satisfied with their work.
13/04/12 - Response by Anonymous
Mr Grey who left a rating 12/4 - if this was a genuine review please get in touch as this solicitor have never done any work for a mr grey?
20/03/12 - Reviewed by G Short
Excellent professional service at a competative price
20/03/12 - Reviewed by Hegarty & Sons
Very helpful, professional and thorough. Plenty of communication and very approachable. Wouldn't hesitate to recommend.
19/03/12 - Reviewed by R Pickering
Quick helpful and efficient service without any problems
19/03/12 - Reviewed by S Paget
Very happy with the fantastic service dealt with enquiries quickly and professionally
19/03/12 - Reviewed by MIsc
I am delighted with the hard work and effort put in my case by Cooper Ford Solicitors. It was a pleasure and has given me 100% satisfaction with the quality and professionalism. Thank you!
19/03/12 - Reviewed by Mrs N Stones
A Very professional and friendly service. I would have no hesitation in recommending Cooper Ford Solicitors
19/03/12 - Reviewed by Mr & Mrs Morgan
Extremely professional staff, always ready to help and very efficient.
09/03/12 - Reviewed by Daz
I was referred to this buy an agency and all I can say is steer well clear! They were absolutely terrible to deal with. I finally moved in to my new home in November 2011 and I am being chased (march 2012) by inland revenue for my stamp duty which was paid to this terrible solicitor. The solicitor dealing with my purchase was never around to answer my call or emails. I left messages but no reply. I ended up making a complaint to the owners and they took over my file. I was due cash back from my new mortgage which I had to chase several times only to be told "oh yes we didn't notice the payment was sent from the lender!' Good job I was on the ball!!
I have never reviewed a solicitor before as they are mostly the same but I had to air my experience with everyone as I'm so unhappy!
28/02/12 - Reviewed by Lorraine Beard & Tyrrell Basson
Cooper Ford were highly professional proactive and responsible during our recent house purchase. Nicola kept us updated through the process and we had complete confidence in her. I would have no hesitation in reccomending Cooper Ford.
21/02/12 - Reviewed by R Pickering
Quick helpful and efficient service without any problems.
31/01/12 - Reviewed by Mr & Mrs Passarello
Michelle Birch dealt with our purchase and sale very honestly, efficiently and patiently. Her knowledge of conveyancing law is first class. Thanks Michelle.
31/01/12 - Reviewed by Mr C Browne
Very happy with the service and I would recommend to anyone these solicitors
31/01/12 - Reviewed by Mr Leslie Brantingham
Jennys departure was unfortunate. However Michelle coped very well given the time of year and with colleagues support. The service we received was in no way substandard; I had been concerned that as this was a web referal the service would be 'trimmed'. - Far from it - service and attention were excellent and good value for money. Calls returned;efficient responses; sensible use of email to transmit docs.
31/01/12 - Reviewed by Amy Robinson
We were very lucky to have Nicola acting on our behalf. She made it all go so smoothly and kept us well informed along the way.
31/01/12 - Reviewed by Mrs Gail Hanson
Friendly efficient service. Kept me well informed of progress and chased up when necessary. Convenient town centre location.
28/01/12 - Reviewed by Maureen Williams
Totally agree with the previous review. I got the same treatment and more!
No communication from them throughout my sale/purchase. They NEVER contacted me.(oh, except when they were signing me up - I should have realised that the poor spelling in their standard letters was a sign on things to come!) Any contact was instigated by me.
I made it clear to them on many occasions that I was unhappy with the service, but nothing changed.
I was allocated a solicitor, then found out he has left - via the estate agent for the house we were buying!
The day we completed, even though they knew we would be on the road as well as packing/loading (I was moving over 60 miles), I didn't hear anything from them - and late afternoon when we had a stop, i just happened to check my email on my iphone - they had actually been emailing me to let me know what was happening! (that was a first! ) How ridiculous is that!? Checking email on the day I moved wasn't high on my list of priorities!
Still owed money from my sale and have unanswered questions - but as usual can't get a response from them.
Would I recommend them? The only recommendation I will give is - run a mile in the opposite direction!!!
1 star only because I had to.
General Legal advice
13/12/11 - Reviewed by Anonymous
I'm reading all these comments about how fantastic Cooper Ford Law are, but to be honest I feel like I must be using a completely different service because my experience has been terrible.
Staff have consistently been rude, patronising and unhelpful towards me, the solicitor is always away from his desk or out at lunch when I call and he NEVER returns the calls, neither does he respond to my emails - the situation was so bad I had to call up conveyencing UK to get them to call Cooper Ford to speak to me on my behalf just so that I could get an update on what was actually happening with my flat! Even then, they didn't call back until a second reminder from conveyencing UK. I wouldn't have minded if they'd politely given me a valid reason for why things weren't running smoothly, but instead of explaining anything, they just covered things up, fobbing me off each time and turning into robots anytime I asked a direct question. If there is a reason for why they can't talk to me, then I just need to know why!
The icing on the cake is when I called today and was told my solicitor "is out at lunch". Over an hour later I called back, and a different woman answered and said he's "out at lunch". Really??? Either one (or both) of them were lying, or they unwittingly revealed that these solicitors take more than an hour for lunch despite the company being "overloaded with work" as they claimed since the departure of two of their staff.
I also tried calling at 4.30 last night and was told the solicitor was away and to call back at 5. I said "don't you close at 5?" and the response was "yes, but we'll make sure your call is answered". I called back at 5, and I got an answerphone message: "Sorry, but our office hours are Monday to Friday 9am to 5pm. Please call back at these hours."
I've been so horrified by the weird little games that the people in this company seem intent on playing on their clients and I will not be recommending this firm to anybody.
20/12/11 - Response by Anonymous
Hi, if you leave negative feedback at least leave your name so cooper Ford can defend themselves.
06/12/11 - Reviewed by Mr Mould
Excellent service from polite, friendly & knowledegable staff.
29/11/11 - Reviewed by Mr Middleton
Yes I would recommend.
Immediate and detailed reply to all questions was greatly appreciated.
22/11/11 - Reviewed by Ms K Supranionek
Extremely satisfied with the professional work done on the property paperwork especially that the matter was unusually complex, it took a year to complete but was managed to bring the matter to the successful end. Very big thank you to Nicola Ford.
22/11/11 - Reviewed by Ella Yeshin
Having had dealings with a variety of solicitors over a number of years I was deeply impressed by the quality of service I received from all the staff of Cooper Ford I came into contact with but particularly by the highly professional, prompt and attentive service from Nicola Ford....thank you Nicola.
19/10/11 - Reviewed by Dave Smith
Throughly professional and efficient service from all the team at Cooper Ford and also small enough to still have the personal touch.
12/10/11 - Reviewed by Lynne & David Little
A highly professional but very approachable team who made everything connected with our house move easy and understandable
07/10/11 - Reviewed by Robert Scarfe
A confident, informed and friendly service from all members of your team.
01/09/11 - Reviewed by Ms D Minshull
We were very pleased with the professional service you gave.
26/08/11 - Reviewed by Mr Price
I think we had a first class service. Even though one member of their team went on holiday. Everything was covered efficiently and ran very smoothly.
09/08/11 - Reviewed by S Grantham
At last a Conveyancing Solicitor I can recommend!! Friendly, personal, efficient and on the other end of the phone whenever I needed them, thanks so much Nicola and Co.
29/07/11 - Reviewed by Mrs Jones
I found Cooper Ford efficient, friendly, helpful and polite. I would recommend them to a friend.
29/07/11 - Reviewed by Mr & Mrs Cavadino
My wife and I would like to take this opportunity to thank Nicola for the conveyancing services provided in completing quickly on our Timperley house. You were very efficient, turning the paperwork around earlier than agreed and we were grateful that you dealt with all third parties on our behalf to ensure there were no bottlenecks in the completion process. Nicola was extremely professional, friendly and kept us up to date throughout, as did the other partners when we called. My wife and I would have no hesitation in recommending Nicola and her partners to friends and family in future if they are buying or selling a house or in need of a professional wills service
29/07/11 - Reviewed by Miss E Jackson
Cooper Ford Solicitors were a refreshing change from solicitors I have dealt with in the past. I was updated and kept informed of the transaction throughout. What could have been a stressful time was eased by their professionalism and personal touch. I will certainly be using their services next time I have a property transaction
25/07/11 - Reviewed by Mr & Mrs Elrick
Extremely Excellent Service Received. Thank You.
25/07/11 - Reviewed by Mr J Ahmed
Overall, very pleased. Great Service.
25/07/11 - Reviewed by Mr Lee
Carry on as you are.
25/07/11 - Reviewed by Anonymous
Service from the Solicitors was exceptional, Nicola was friendly, efficient & professional.
Good value for Money, I would definately use this firm again & recommend them to others.
General Legal advice
22/07/11 - Reviewed by Mr J Oddy
NIcola Ford acted on my behalf when we purchased our new property. My expectaions were exceeded in regards to the attention to detail, professionalism and speed of service. I would recommend their services.
15/06/11 - Reviewed by Miss A Marsham
"Nicola Ford of Cooper Ford has acted for me twice for a house purchase and transfer of equity. I found Nicola to be very communicative, efficient and professional. I would recommend and have recommended her to friends, family and colleagues and they have all been just as pleased with her services as I have"
15/06/11 - Reviewed by Mr & Mrs Warren
"Cooper ford were fantastic, they made the, usually stressful, process of selling a property so easy and stress free! I think Communication is key and there was always someone available and easy to get hold of when we wanted an update. I would highly recommend them to friends and family!"
General Legal advice
15/06/11 - Reviewed by Ms Fowler
"Yes! I found you to be professional, efficient, personable and pragmatic"
15/06/11 - Reviewed by Mr T Gleed
"Over the last 3 years I have engaged Copper Ford and in particular Nicola Ford on a number of purchases, some of which of been rather complicated. Yet at all times I have found them to offer exceptional service, be professional and prompt and all times and in general a pleasure to deal with. I have absolutely no reservations in using them again and would highly recommend them."
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