101 reviews (3/5) and information for Grindeys LLP, Glebe Court, Stoke-on-Trent

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3.5 stars average for Grindeys LLP from 101 reviews  
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Accreditations

The Law Society Accredited - Family LawThe Law Society Accredited - Personal InjuryThe Law Society Accredited - Conveyancing Quality

How to find us

Glebe Court, Stoke-on-Trent, Staffordshire, ST4 1ET

Other branches


Languages spoken English, French, Hindi, Italian, Punjabi, Spanish 
Size of firm 17 solicitors


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Reviews

3.5 stars average for Grindeys LLP from 101 reviews

Based on 101 review(s)

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Legal services at this branch

  • Advocacy
  • Children
  • Clinical negligence
  • Commercial litigation
  • Commercial property
  • Company and commercial
  • Conveyancing - residential
  • Corporate finance
  • Crime - fraud
  • Crime - general
  • Debt and bankruptcy - personal
  • Debt recovery
  • Dispute resolution - civil mediation
  • Dispute resolution - commercial mediation
  • Employment
  • Family - general
  • Information Technology
  • Insolvency and restructuring - business
  • Insurance
  • Intellectual property
  • Landlord and tenant - residential
  • Licensing gaming and betting
  • Litigation - general
  • Mergers and acquisitions
  • Neighbour disputes
  • Personal injury
  • Planning
  • Private client - Probate
  • Private client - trusts
  • Private client - Wills
  • Professional negligence
  • Tax


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Grindeys LLP

Conveyancing/property

1 stars

11/10/19 - Reviewed by Anonymous

Stay clear worst solicitors ever used
No communication
Hard to get through to you actual solicitor
You have to continue to chase them
Leave you hanging

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Grindeys LLP

Conveyancing/property

1 stars

17/05/17 - Reviewed by Anonymous

NO ONE PICKS UP THE PHONE- NO REPLYS TO EMAILS. WHAT IS THE POINT. USELESS, WASTE OF TIME AND MONEY. AVOID.

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20/06/19 - Response by Anonymous

I quite agree. I also tried to remortgage around this time. No response whatsoever. I also remortgaged another property with another allocated solicitor at the same time, where I received courteous efficient service, but the remortgage with Grindeys took twice as long, was very frustrating for both my Mortgage Advisors and me, and resulted in costing me money - not just in time spent on trying to contact them to find out what was going on, but in unnecessary increased payments once the fixed rate had expired. Appalling!

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Grindeys LLP

Conveyancing/property

5 stars

04/01/17 - Reviewed by Glenn

Vicky Simms and Louise Mellor where very proactive and helpful throughout the process of purchasing my new house; and as a first time buyer, they where always available to answer questions and offer advice. I found the service provided by them to be first-class.

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Grindeys LLP

General Legal advice

1 stars

19/12/16 - Reviewed by Chris

I agree with the majority of those negative reviews on here. If I could give them 0 stars I would. Save yourself stress and hassle and choose a solicitor with better reviews. Awful communication, can never speak to them. Late returning emails then charge you extra for their miss quote. Very nosey as well when it comes to your private affairs. My advice pay a bit extra and go with a quality firm. Terrible is my opinion.

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Grindeys LLP

Conveyancing/property

5 stars

15/12/16 - Reviewed by Roopa Kumar

We recently Sold and Purchased a property. Vicky Simms and her Assistant Louise Mellor always kept us informed of the process and got back to us straight away every time we contacted. I would recommend Vicky to anyone. Our case had a tight time schedule Vicky & Louise did a brilliant job pulling it off, I have nothing but praise for both.

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Grindeys LLP

Conveyancing/property

5 stars

15/12/16 - Reviewed by Roopa Kumar

We recently Sold and Purchased a property. Vicky Simms and her Assistant Louise Mellor always kept us informed of the process and got back to us straight away every time we contacted. I would recommend Vicky to anyone. Our case had a tight time schedule Vicky & Louise did a brilliant job pulling it off, I have nothing praise for both.

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Grindeys LLP

Will and probate

1 stars

11/12/16 - Reviewed by Anonymous

Worst experience I have ever had with a solicitor. I would rather do it myself than use these again. I strongly advise you use somebody else. The solicitor was rude. His communication skills were awful. Progress was worse than slow. It was mistake after mistake. I eventually moved solicitors to get the job done properly. Did try to complain, started with an email two months ago that they received, still waiting for a reply !!!!!!!!!! Tried to give them no stars.

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Grindeys LLP

Conveyancing/property

5 stars

09/12/16 - Reviewed by john and shirleyann

absolute brilliant service .we have used Grindeys several times before and would not use anyone else , In particular Vicky and Louise are brilliant, unlike others I have never had to make contact as the updates are so regular . would recommend to anyone who has not used before or are looking for a good conveyance , I have sold twice and used for purchase

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Grindeys LLP

Conveyancing/property

1 stars

05/12/16 - Reviewed by Anonymous

Absolutely appalling service! Their communication is beyond poor and their staff can only be described as incompetent and rude. Avoid at all costs!

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09/05/17 - Response by Anonymous

I can agree with you im still going through the process taken me 4 months and still busy. Avoid

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Grindeys LLP

General Legal advice

5 stars

02/12/16 - Reviewed by Anonymous

Sara G was amazing. Managed to get us from offer to exchange on a complex house purchase with a Management Company in under 40 days. Very professional and personable.

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Grindeys LLP

Conveyancing/property

1 stars

30/11/16 - Reviewed by Anonymous

Was recommended through our mortgage advisor, this is by far the worst solicitors ever dealt with. Do not keep in contact with any of the parties involved, never meet there own deadlines. Never answer the phone, especially bad service noted from Sharon green, never in and hardly ever calls back despite several promises to do so!!! Stay away from this company if you want to actually get anything done!

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Grindeys LLP

General Legal advice

1 stars

25/10/16 - Reviewed by Bharti

I am currently in the process of buying my Right to buy property, unfortunately using this firm, I am so dissatisfied and angry. I don't get updates, my emails are ignored and it's been four months and still waiting on completion. Poor customer service.


Avoid at all cost.

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Grindeys LLP

Conveyancing/property

1 stars

24/10/16 - Reviewed by andy

Very slow. Very rare they return calls and can never speak to the person dealing with your sale. For a straight forward house sale with no chain take 4 months is a joke

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Grindeys LLP

Conveyancing/property

1 stars

18/10/16 - Reviewed by Hannah

I have found this service to be extremely poor. Emails have gone unanswered and ignored. False information being given numerous times to all parties involved. This process was meant to be completed 14th September, its now 18th October. Despite them being informed this is now an urgent issue, they have not seemed to take this onboard. When informed that this needs to be completed before end of October they didn't seem to care. The only time they contact is when they seem to want more cheques.
I have dealt with many solicitors before but this has by far been the worst service I have received and this company has pushed my stress levels to the limit!!

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Grindeys LLP

Conveyancing/property

5 stars

14/10/16 - Reviewed by Tony Lockhart

A very smooth and friendly process, with no problems at all. This was our first house purchase, and I'm left wondering why people say it's a stressful thing to go through.

Grindeys were recommended by our mortgage adviser, and now I know why. I can recommend Grindeys too.

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Grindeys LLP

Conveyancing/property

5 stars

11/10/16 - Reviewed by Lee Foster

I was recommending by our Mortgage Adviser to use Grindeys to purchase a property. The House was a right to buy application in which i had lived in the property 8 years previous. I have nothing but good feedback to mention during this process. All of our enquiries were dealt with professionally and almost immediately, far quicker than was expected, as i can appreciate these things do take some time. I had the pleasure of dealing with both Vicky & Louise and i wouldnt hesitate to recommend this firm to anyone else looking for legal representatives in purchasing a property. Lee Foster (Hertfordshire)

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Grindeys LLP

Conveyancing/property

1 stars

12/08/16 - Reviewed by A.L.L

We used Grindeys to buy a property and would recommend people to avoid this company. Phone calls are never returned, emails stay unanswered. When they want money they call but try to get you off the phone as quickly as possible when they have your card details even when you are trying to ask questions. Considering that buying a house is stressful enough they do not help in the least. The secretaries try to help as you can not get through to your allocated solicitor, and it is not their fault they cannot answer questions. Pull your socks up Grindeys.

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Grindeys LLP

Conveyancing/property

1 stars

08/08/16 - Reviewed by SC

Terrible. So uninterested, gave no advice, ignored our emails and calls and caused untold amounts of stress. Avoid at all costs

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Grindeys LLP

Conveyancing/property

1 stars

28/07/16 - Reviewed by Charlotte Baines

I am currently buying a property and Grindey's are acting on my behalf. The deadline date for completion is the 10th August 2016 (the vendors mortgage offer runs out so we need to complete by then). I cannot stress enough how many times I have highlighted this to Grindey's but they do not seem to care. My vendors solicitors sent the replies back to the enquiries to my solicitor on the 22nd July and I am still sitting waiting and twiddling my thumbs to receive the contract to sign. Every time I call them and ask if they have checked the replies I get 'this takes time'. How can checking through replies take up to 6 days?? They will do anything to get you off the phone (if they ever answer). I will be taking this further if they do not make my deadline and we lose the property due to this.

If you have the choice of picking your own solicitor when purchasing a property I would advise you to stay clear of this company. They are useless and do not care about their customers deadlines.

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04/08/17 - Response by Anonymous

We are currently in the same situation we were appointed grindy a by the bank and they are constantly holding things up. Our completion date has already moved 2 weeks and if it has to move again we are likely to loose a lot of money and the property. We have constantly told them we have a deadline but they do not care. They are now asking unessasary questions and requesting things which are irelavant. We did not use grindy by choice and now they are holding up completion again. I'm surprised this company is still in business

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Grindeys LLP

Conveyancing/property

5 stars

04/07/16 - Reviewed by Sam Ives

Was skeptical in using an online solicitor however Grindeys provided excellent service and were easily contactable for any query. Used when buying our first house, explained whole process and what we needed to do. Very prompt with providing all required documentation and very helpful with any problems or questions. Would definitely recommend

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Grindeys LLP

Will and probate

1 stars

10/06/16 - Reviewed by In Staffordshire

The most incompetent and frustrating group of solicitors I have ever encountered. Avoid them. They delay responses to build their bills. They provide contradictory information. Save yourself heart ache and find someone esle

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Grindeys LLP

Conveyancing/property

5 stars

07/06/16 - Reviewed by Nickie S

Consistently outstanding service - clear and concise communication. Always receive a quick response and they excel at keeping up the momentum on both the sale and purchase side of things.

Cant recommend highly enough....

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Grindeys LLP

Conveyancing/property

5 stars

31/05/16 - Reviewed by renato

Gemma and her team were always available to talk to when required, any queries I had were dealt with quickly and explained thoroughly. I have already recommended Gemma to a friend who is currently selling his property and will also do so going forward. 11/10 service provided, couldn’t rate any higher.

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Grindeys LLP

Conveyancing/property

5 stars

17/05/16 - Reviewed by Simon Zhao

Great service and communication, beat the deadline! Would use again for my next purchase and recommend to everyone.

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Grindeys LLP

Family

2 stars

15/05/16 - Reviewed by Anonymous

just ok

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Grindeys LLP

Conveyancing/property

5 stars

15/05/16 - Reviewed by Rob Langford

Very good service from Vicky and Louise in the purchase of my property. Explained everything patiently and thoroughly to me, returned phone calls promptly if unavailable at the time of call, provided clear direction on queries / issues that needed my input, and generally made the process as straight forward as possible for me. A stand-out solicitor experience of the few that I've had, I would definitely recommend and use again.

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Grindeys LLP

Conveyancing/property

5 stars

09/05/16 - Reviewed by I.S.

Excellent experience dealing with Grindeys.

Although didway through the process my assigned solicitor left the firm, but they were quick to react and assign me to someone else within days. She was quick to catch up on the status of my case, which she successfully completed.

The fact that they were able to respond quickly and efficiently on unforeseen circumstances is why I rate them the maximum of 5 stars.

Would do business with them again.

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Grindeys LLP

General Legal advice

5 stars

28/04/16 - Reviewed by Ian Bees

The service I received from Grindeys was absolutely fine.
The paralegal, Fifi, and her colleagues were approachable, helpful, and quick to respond to our situation.
When pressure had to be applied to the vendors solicitor for information, they were decisive and suitably assertive. Consequently, our house purchase completed on time, and crucially, in time.
I would see no problem in using Grindeys again.

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Grindeys LLP

Conveyancing/property

5 stars

13/04/16 - Reviewed by Natalie Collingwood - Griffin

My Husband and I are extremely happy that we chose to use Grindey's for the purchase of our new house. Sharon Green and her assistant Rebecca are extremely professional, proficient and helpful. They also updated us soon as they had any new information. Sharon is amazing at her job and her knowledge in this field is impressively extensive. She went up and above the call of duty for us, especially when she had to chase up work that our other solicitor had failed to carry out.

Grindey's rates are also competitive - I would definitely recommend them to family and friends.

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Grindeys LLP

Conveyancing/property

5 stars

10/04/16 - Reviewed by Anonymous

I have received an excellent service from Eileen Banks at Grindeys, both for the recent sale of a property in early March 2016 and also the purchase of another property, completed on 31 March 2016. Eileen was invariably available at the end of the telephone and if not, she was always prompt in returning my calls. She worked tirelessly to ensure I completed my purchase before the 1 April Stamp Duty deadline. She also offered very helpful and much valued advice when appropriate. She was extremely efficient and very supportive throughout the process. I shall certainly ask her to handle any house transactions for me in the future.

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Grindeys LLP

Conveyancing/property

5 stars

10/04/16 - Reviewed by Sian & Tom Dixon

Grindeys couldn't have done more for us. Their excellent (often same-day) communication, professionalism and timely advice meant that we were able to complete on our property purchase before our 31 March deadline - which was very ambitious. When we found out we couldn't use our own solicitors and that we had to use a solicitor on our lender's panel we were a little disappointed, but we needn't have been. They have been great! The cost was very reasonable too. Would highly recommend.

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Grindeys LLP

Conveyancing/property

5 stars

01/04/16 - Reviewed by Karen sheath

Our experience with Grindeys was fantastic. Carole Simmonds was professional, polite and gave the best customer service myself and my husband have ever received. She kept the process moving quickly and met every deadline. If it wasn't for Carole we could have easily lost our property. She worked so hard and supported us through a stressful period. Buying a new build has lots of hidden problems and developers are heavy handed at times and put you under un-due pressure. Carole took this pressure off us and completed our purchase under such a short timescale. I would use GRINDEYS again, purely because of the professionalism of a member of staff who goes above and beyond. Thank so much Carole for all your help. From two very satisfied customers.

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Grindeys LLP

Conveyancing/property

5 stars

31/03/16 - Reviewed by Jeremy Josephs

I was recommended to Grindeys in general and to Sharon Green in particular by the daughter of an old friend of mine. As a Londoner myself I thought why is she sending me off to Stoke on Trent. Big mistake in my thinking! Because I soon realised that in working with Sharon Green and the team which she heads up I had struck the equivalent of conveyancing gold. Prompt replies to queries, prepared to go above and beyond the call of duty, liaising thoroughly and effectively throughout - and all done in the most pleasant and professional manner. A rare find and a real delight. As the late Hughie Greene from 'Opportunity Knocks' used to put it - "and I mean that sincerely, friends'.

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Grindeys LLP

Conveyancing/property

5 stars

31/03/16 - Reviewed by David Goose

I am a Mortgage Broker and the big Conveyancing firms are often Poo Pooed by Estate agents for lack of personal service and being too big to care. Well Grindeys are not like that at all and I will be thoroughly recommending them again in future. A special thanks to Gemma Boulton, Rachel Latham & Eileen Banks for their seamless service getting this through in record time to beat the Stamp Duty deadline, I do hope the client will send them a huge bunch of flowers or a case of wine!
They were all very pro-active which I think is very unusual for most firms I deal with. They acted on 3 cases for me and these wouldn't have gone through without their help, So a huge thanks from me.

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Grindeys LLP

Conveyancing/property

5 stars

29/03/16 - Reviewed by Donna O'Neill

Service was excellent - prompt and efficient. I felt informed at every stage of the proceedings, and communication was good.

I would have no hesitation in recommending to others.

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Grindeys LLP

Conveyancing/property

5 stars

28/03/16 - Reviewed by Anil Kumar

Great experience !!! Highly recommended. Gemma Walchester was handling the sale of my property. I must admit that she is excellent, very professional in dealing with the sale of my property. It was recommended by Jeff (my mortgage advisor), now I can recommend to others as well in my circle.

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Grindeys LLP

Conveyancing/property

5 stars

23/03/16 - Reviewed by Andy Neilson

We have just completed on a house purchase and would like to say Gemma Walchester and Jane Tyrer of Grindeys provided an excellent service. The pressure was on due to time constraints but they pulled it off in time. I had no problems contacting them and they would always take my calls something that the seller would have liked. I would highly recommend the company and service provided and will most certainly be using them again in the future.

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Grindeys LLP

Conveyancing/property

5 stars

18/03/16 - Reviewed by Julie B

Sara was fantastic throughout especially in times of stress! Courteous, responsive, calm and cheerful thanks!

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Grindeys LLP

Conveyancing/property

5 stars

11/03/16 - Reviewed by Andrew Friday

I am a mortgage broker operating in Beccles, Suffolk. I have been using Broker Conveyancing for a few years now and have had so many mixed results with "Panel Solicitors". However, I now exclusively use Victoria Simms and Louise Mellor of Grindeys. After one case I was so impressed with their professionalism and service that I spoke with Vicky and asked if I could place more cases with her. I now recommend them to all my clients and the feedback I receive is always good. It makes such a difference to me being able to recommend Vicky specifically while saving my clients money compared to local solicitors. Vicky, Louise, and Jude all do a fantastic job and I hope their Boss sees this and gives them the praise they all deserve!

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Grindeys LLP

Conveyancing/property

5 stars

09/03/16 - Reviewed by F.F

In Nov-Dec 2015, I've instructed Grindeys Solicitors to act as my conveyancer. Mr J. Simmonds has been in charge of my transaction. In the past few years, I've dealt with many conveyances and I must say that few of my experiences were from hell thanks to the poor quality that these conveyancers provided me with. Mr Simmonds, was completely a different case, as he completed his transaction stress and pressure free. It was the smoothest and quickest transaction ever. Mr Simmonds provided me with a friendly, yet a professional service. He kept me informed all the way through and most importantly he used to return my phone calls! Every single one of them without pretending that he's busy. I am extremely satisfied with Mr Simmonds at Grindeys and I strongly recommend them to conveyancing seekers, go for it, you won't regret it. Five stars it is and if I could give more stars, I would.

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Grindeys LLP

Conveyancing/property

1 stars

04/03/16 - Reviewed by Alex

We are currently using Grindeys for their conveyancing service. The understanding of any urgency & customer service seems to escape them completely!!! We have a tight deadline to adhere to otherwise we have to pay additional fees to a 3rd party. 3+ months down the line on a small 3 chain transaction & we're now waiting on a certificate that should have been obtained when we originally bought the house 18 months ago... They were our solicitor for that transaction too!! We have to continuously chase them for any sort of update on our transactions. Frustrated, angry & upset doesn't start to explain how we feel... avoid at all costs, we definitely won't be using them again!!

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08/03/16 - Response by Eileen Banks

I am sorry you have not been happy with the service provided. I would be grateful if you would contact me on 01782 401332 so that I can investigate further.

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Grindeys LLP

Conveyancing/property

1 stars

04/03/16 - Reviewed by Spencer

Awful. The worst customer service I have ever experienced. They made the whole process so much more stressful than it should have been and I will never, ever use them again or recommend them to anyone

Genuinely disgraceful company

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04/03/16 - Response by Eileen Banks

I am sorry you have not been happy with the service provided. I would be grateful if you would contact me on 01782 401332 so that I can investigate further.

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Grindeys LLP

Conveyancing/property

5 stars

27/02/16 - Reviewed by Lucia

We were more than please with our solicitor, who exceeded expectations. Our purchase was quite complicated, with several hurdles. The communication was faultless and we felt the solicitors handling our case genuinely cared. I high recommend Grindeys, and I would definitely use them again.

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Grindeys LLP

General Legal advice

5 stars

23/02/16 - Reviewed by Anonymous

Grindey's were recommended to us by a friend. They have been professional, polite, efficient and competitive on price. They have also been quick to turn our house purchase around. I would and will recommend them in the future and would use myself again. Thank you Grindey's.

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Grindeys LLP

Conveyancing/property

5 stars

13/02/16 - Reviewed by Kedar

Brilliant and Fantastic service with updates on emails, I will recommend them to anyone as we have hired their services twice before.
They have been very good with answering and explaining any queries raised

I have reccomemded them to friends already

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Grindeys LLP

Conveyancing/property

5 stars

14/01/16 - Reviewed by Catriona

The purchase of my property was stress free using Grindeys. I had been recommended them, and the good value price was very appealing. My solicitor was very easy to talk through queries with, and worked hard to achieve a quick purchase and managed to get the completion date I had hoped for. Overall I am very pleased with my choice using them, and recommend them.

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Grindeys LLP

Conveyancing/property

4 stars

13/01/16 - Reviewed by Ray Hogwood

Service very good and sympathetic in a what is a very stressful time The cost compared to local Solicitors was excellent and we have already recommended to others.

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Grindeys LLP

Conveyancing/property

1 stars

12/01/16 - Reviewed by Alex Evans

We have had to use Grindeys re a remortgage application with Bank of Ireland. I have to agree with all points here regarding their appalling 'customer service' and lack of communication. Firstly, a request to 're-set' their online questionnaire as requested by our financial planner was ignored, although my query regarding this (emailed 14th December, responded to on 17th December - 4 days to answer a question marked as 'urgent') was the only email/call to date that has been answered. Calls and emails from both my wife and I regarding queries on certified documents and buildings insurance schedules (which was posted to them, but according to the Bank of Ireland still outstanding) have been utterly ignored, only some concerted efforts from our IFA elicited any response from them, but we have still had zero confirmation as to the suitability of documents emailed to them a week ago. They seem to have no sense of urgency whatsoever.

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13/01/16 - Response by Rita Goel

I have noted your comments but as you have withheld your details I am unable to look into your particular case. If you wish to contact me direct, I will endeavour to address any issues you have. We do have a high amount of good feedback from clients and I am sorry you have not experienced the same level of service. My contact number is 01782 401349.

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Grindeys LLP

General Legal advice

1 stars

17/12/15 - Reviewed by Sick of these idiots

What a pack of monkies. We lost our house purchase after being forced to use these people by the bank of Ireland.
DI NOT USE THESE PEOPLE IF YOU WANT TO REMAIN SAIN.
13 weeks of being ignored. Rude phone receptionists. Jane and Dylis are so used to pissing people off its easy to them.
I repeate do not use these arse holes.

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17/12/15 - Response by Eileen Banks

I believe that you are not our client as Dylis only deals with cases where we act for the lender only. I assume you had your own solicitors to deal with your transaction and may want to refer any issues you have to them. We will progress all cases as quickly as possible if we are provided with all requests for documents in a timely manner.

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07/01/16 - Response by SSC

"We will progress all cases as quickly as possible if we are provided with all requests for documents in a timely manner."

That simply isn't true Eileen, as I'm sure you are well aware. I eventually resorted to copying you into all my communication with Grindeys in the hope that you, as a senior manager, would realise how disgraceful the service your colleagues offer is. But it made absolutely no difference and there was never an ounce of urgency or care with anything Grindeys did

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Grindeys LLP

Conveyancing/property

1 stars

14/12/15 - Reviewed by Anon

I am a property solicitor. I too have had problems with this firm and my own clients have had to pay the price for their buyers'/ sellers' cheap conveyancing job. Having seen what this firm charges for its conveyancing service, I don't know why people are surprised that the service they have received is less than optimal.

Competition has forced down fees but this has been achieved by employing semi qualified or less experienced and less well paid staff who take on an unmanageable caseload and turn it over as quickly as possible. Staff are under pressure, cut corners and do not have the time to communicate with their clients as they would like. Instead of the emphasis being on providing a thorough professional service, they work on a wing and a prayer and factor in the cost of paying out for errors through insurance. It's bad for the profession and it's very bad for clients.

A straightforward sale will take around five hours of my time; £900 plus VAT and disbursements and this is what people should expect to pay but everyone wants a Rolls Royce service at Aldi prices these days. Unrealistic expectations are a recipe for disappointment for everyone.

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Grindeys LLP

General Legal advice

1 stars

01/12/15 - Reviewed by Pupper

Utterly appalling. The worst service I have ever received. I urge anyone reading this not to use them - have a look at other review sites online and you'll get an idea of how poor they treat customers. It's just not worth the stress

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02/12/15 - Response by Eileen Banks

I have noted your comments but as you have withheld your details I am unable to look into your particular case. if you wish to contact me direct and I will endeavour to address any issues you have. I can confirm that we have a high amount of good feedback from clients and am sorry you have not experienced the same level of service. My contact number is 01782 401332.

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Grindeys LLP

Conveyancing/property

1 stars

24/11/15 - Reviewed by Anonymous

I would not recommend. I agree with a previous comment that the firm made you feel like an inconvenience when queried how the sale was progressing (an email every three weeks or so, hardly daily hassling). These emails were only sporadically answered. The solicitor was slow, disorganised and I feel like I have been let down by the service. I am a first-time buyer, on my own, which is a pretty overwhelming experience; but I did not feel in any way supported throughout it. I would have been clueless over the delays if it hadn't been for a solicitor friend of mine who was able to give me reasonable timeframes for when to expect things done by.

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02/12/15 - Response by Eileen Banks

I have noted your comments but as you have withheld your details I am unable to look into your particular case. if you wish to contact me direct and I will endeavour to address any issues you have. I can confirm that we have a high amount of good feedback from clients and am sorry you have not experienced the same level of service. My contact number is 01782 401332.

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Grindeys LLP

Conveyancing/property

1 stars

11/11/15 - Reviewed by Anonymous

The level of service I received was unacceptable. I have bought a number of properties and feel I understand what I need to do, but there were mistakes in the paperwork. I had to make 20 phones before I spoke to anyone about my conveyancing, even then I could not speak to the correct person. I was also given incorrect information and they are considerably more expensive. Whilst I do not wish to put anyone off using them, please check them out before you commit. My experience may have been isolated, but I feel it may not be.

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Grindeys LLP

General Legal advice

1 stars

11/11/15 - Reviewed by Anonymous

The level of service I received was unacceptable. I have bought a number of properties and feel I understand what I need to do, but there were mistakes in the paperwork. I had to make 20 phones before I spoke to anyone about my conveyancing, even then I could not speak to the correct person. I was also given incorrect information and they are considerably more expensive. Whilst I do not wish to put anyone off using them, please check them out before you commit. My experience may have been isolated, but I feel it may not be.

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Grindeys LLP

General Legal advice

1 stars

11/11/15 - Reviewed by Anonymous

The level of service I received was unacceptable. I have bought a number of properties and feel I understand what I need to do, but there were mistakes in the paperwork. I had to make 20 phones before I spoke to anyone about my conveyancing, even then I could not speak to the correct person. I was also given incorrect information and they are considerably more expensive. Whilst I do not wish to put anyone off using them, please check them out before you commit. My experience may have been isolated, but I feel it may not be.

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Grindeys LLP

Conveyancing/property

5 stars

01/11/15 - Reviewed by Nick

Brilliant service offered by Gemma Walchester on behalf of Grindeys. Everything was dealt with quickly and efficiently at each stage and we were kept abreast of all developments. Would definitely recommend!

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Grindeys LLP

Conveyancing/property

5 stars

01/11/15 - Reviewed by Charlotte

Our conveyancer, Gemma Walchester, offered an extremely professional service. She was readily available at all times and every time I spoke to her, I was given a clear and concise breakdown on what was going on and what the next steps were. I cannot recommend Gemma enough and or fault the service I received! A credit to the company and an excellent ambassador for Grindeys.

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Grindeys LLP

General Legal advice

1 stars

25/08/15 - Reviewed by Disgusted!

Locally Grindeys Solicitors are thought of as being professional they are from this.

They are slow and inept and if questioned regarding your dealings with them they make you feel like an imposition and they are “The Professionals and know what they are doing.” which we found quite condescending.

On passing over documents, the receptionist rang for someone to collect this and said “Miss Xxxx” the secretary on the other end of the phone gave my first name: it appears we are a marked couple.

Like other reviewers we have had lost documents, and information not being passed to third parties.
If you have to deal with these solicitors ensure you:
1) Keep copies of all documentation you pass over
2) Notate all correspondence dates and times of telephone calls or paperwork given to them, if posted send it recorded delivery (we did this and they still denied receipt)
3) bcc copies of emails sent to a trusted third party – e.g. a family member, financial advisor just to confirm you sent them

Avoid this company at all costs, all the 1* reviews can’t be wrong, very, very poor service.

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Grindeys LLP

Conveyancing/property

1 stars

24/08/15 - Reviewed by Anonymous

Agree with all the other one star ratings. Poor communication. Incompetence - stating documents have not been received when they had, stating they would post documents then not bothering to do so. Added massively to the stress of moving. Don't bother with your standard response, Eileen Banks. Empty words.

Avoid this firm at all costs!

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Grindeys LLP

Conveyancing/property

1 stars

24/07/15 - Reviewed by Anonymous

Terrible. Utterly terrible. I thought solicitors were professionals? Nothing professional about this outfit. Unbelievably slow and impossible to contact. They never update me with details of my conveyancing and when trying to contact them, they never answer their calls. When you finally get through to their answer phones it's never of the person you are trying to contact.
I am not in a chain and neither is the seller. What is wrong with these people?

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25/08/15 - Response by Eileen Banks

I apologise if you believe our service did not meet your expectations. I am willing to discuss the issues you raise if you wish to speak to me direct please contact me.

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Grindeys LLP

General Legal advice

5 stars

20/05/15 - Reviewed by Anonymous

Grindeys did really great job during my conveyancing transaction. They were always polite and were very quick in answering my queries and getting back to me. Suzanne Doherty and her team are fantastic and I would recommend them.

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Grindeys LLP

Will and probate

1 stars

10/02/15 - Reviewed by Anonymous

By far the most incompetent solicitors I have ever come across. They are currently dealing with my late mothers estate and it has been a disaster from start to finish. Completely incompetent and disorganised. Even simple administration tasks seem to be a challenge for them (at one point they actually miss placed the death certificate and were unable to locate it in there offices. Slightly worrying to say the least) completely incapable AVOID AT ALL COSTS.

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Grindeys LLP

Conveyancing/property

1 stars

19/12/14 - Reviewed by JFE

Grindeys acted on my sale and purchase. The sale was a lengthy process, hardly rare, and the buyers solicitors and my estate agents became pretty irate, but my paralegal from Grindeys assured me she was doing all she could and each delay was firmly layed at the door of someone else. It wasn't until my purchase that I started to feel the brunt of the extreme incompetence and appaling service of Grindeys. There was no chain, no mortgage, no survey with this purchase, but it took 5 months and 1week to complete, I nearly lost the property on several occasions. There was a period of just under 3 weeks when I had no response at all from the para legal dealing with the purchase, despite emailing or calling at least once a day. I was passed to another paralegal twice during the purchase without being told that I would be dealing with someone new first. On one occasion I had to email the manager simply to get a response from the person I was dealing with. Perhaps the worst of it is that I paid extra to have Grindeys manage the legalities of me taking over existing tenants in the property, (this was agreed at the beginning before I realised their incompetence) they did nothing! No new contract was issued and the deposit was not transferred. Luckily the tennants are reasonable people and we are trying to sort this out, but I now have no deposit protecting my property. The basic lack of care and professionalism are challenging enough, but their legal incompetence is to be avoided at all cost. Avoid!

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19/12/14 - Response by Eileen Banks

I apologise if you believe our service did not meet your expectations. I have located your case and note that the delays were outside of our control. I am willing to discuss the issues you raise if you wish to speak to me direct please contact me.

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Grindeys LLP

Conveyancing/property

1 stars

19/11/14 - Reviewed by Anonymous

After reading the other one star reviews I echo the frustrations experienced when using this firm of solicitors however I have sold a property and the purchaser used Grindeys. My warning is to be careful if the person purchasing your property is using Grindeys as this will add on considerable time to reach the exchange of contracts and completion. We nearly lost the property we were buying due to the slow pace of Grindeys who never responded to our solicitor. Inevitably there is always a chain of buyers and sellers but if your purchaser is using Grindeys then everyone in the chain suffers so beware.

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19/11/14 - Response by Eileen Banks

I note we did not act for you in this transaction. There can be many legal issues that delay cases such as issues relating to legal title search results, problems within the chain etc. Without full details I cannot obviously ascertain what those issues were but would say that we strive to complete all cases as quickly as we possibly can.

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Grindeys LLP

Conveyancing/property

1 stars

31/10/14 - Reviewed by Anon

I have to agree with so many other people on here - Grindeys are terrible. I wish I'd read these reviews before instructing them.
I constantly have to chase them - things only move another inch further along if I call and nag. I haven't had any excuses as other people have; my contact can't even be bothered to offer any. I can almost hear her shrug on the other end of the phone as she again says 'I don't know' to all my questions.
Quick to blame everyone else for the lack of movement, but no help is forthcoming.
Will never recommend them, or use again.

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03/11/14 - Response by Eileen Banks

I'm really sorry that you feel our service is not to standard.
Grindeys strive to do a good job and respond to all customer complaints and concerns constructively. Recent surveys have shown that client’s rate our service as good or excellent. I am unable to locate your case as you have not provided details. However if you wish to speak with me directly I'll be happy to investigate the points raised.

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Grindeys LLP

Conveyancing/property

1 stars

23/07/14 - Reviewed by Disgruntled Customer

Shocking slow service. Bad attitude from the egotistical paralegal. No concept of deadlines and timescales. Failed to advise us correctly. Best avoided at all cost.

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Grindeys LLP

Conveyancing/property

5 stars

02/05/14 - Reviewed by Mortgage Broker

I read all the bad reviews with a pinch of salt as some people have high expectations of what can be a very lengthy process. It's easy to blame the solicitor but there are various reasons for the process to be slowed down. Local searches can take an age to come back for example and not much a solicitor can do about that. I expect some teams in Grindeys can be slower than others - from the sounds of it, the ones appointed via HSBC and the Post Office! However, I use Grindeys through Broker Conveyancing and always request the same person - Vicky Mellor. She has always been extremely helpful and I have never had an issue when she has been appointed to one of my cases. She was appointed automatically to my first instruction via Broker Conveyancing and I have never used anyone else so perhaps the people with bad experiences just didn't get appointed the right person sadly. There are obviously people in Grindeys doing a very good job.

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02/05/14 - Response by Mortgage Broker

I forgot to say that I know plenty of local solicitors who are a lot more expensive and STILL won't keep you updated or answer your calls.

When you instruct a solicitor online you have probably done so because they are considerably cheaper than a local solicitor. You do have to take into account that you might not get as personal a service because you aren't dealing with a solicitor whose office you can just walk into. And as I have stated above, I've had rubbish service from solicitors who are much much smaller and much much more expensive.

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Grindeys LLP

Conveyancing/property

1 stars

25/04/14 - Reviewed by Matthew

I was assigned these solicitors by HSBC since I don't have a choice and they are on their panel. From what I can say I was unable to call them - phone never gets picked up. I emailed them many times, they reply very rarely. I have pretty bad feeling about using them since they are pretty much ignoring me (and others probably too). My old solicitors were great - always on the phone, always prompt response but unfortunately I can't use them due to HSBC rules. Disappointed!!!

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Grindeys LLP

Conveyancing/property

1 stars

01/04/14 - Reviewed by Anonymous

It would be nice to get a reply on an email rather than being ignored, surely the positive comments on here are fake. I am in the process of buying a house and I switched to Grindey's as they were part of the board for the West Bromwich, I have now changed to a Nationwide mortgage but due to having paid Grindey's some money I have stuck with them. Big mistake.

They respond when you to call them, only to say no movement, however I work in an open plan office and cannot be calling them every day. They do not respond to emails.

I have listed myself as anonymous as don't want the service to be any worse. I despair of this company. Shocking.....



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Grindeys LLP

Conveyancing/property

1 stars

22/10/13 - Reviewed by Anonymous

Family members have recently come into contact with Grindeys and I would urge prospective clients to read the numerous one star reviews carefully!! I would echo the various comments that state recurrent poor communication, unanswered phone calls/emails and delaying tactics. An otherwise mild mannered, reasonable family member has been driven to near despair by the delays to an 'uncomplicated' house move caused by terrible communication and at times unprofessional behaviour!
With the stress and cost involved with a house move, I would strongly advise against employing the services of Grindeys having observed the frequent disappointment and frustration they bring!

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Grindeys LLP

Conveyancing/property

5 stars

07/09/13 - Reviewed by Pete and Andrew

We have had many years of dealing with solicitors, some good... some not so good!! Grindeys have been exceptional. Abbie Pownall and Louise have made the purchase of our new home a joy, the process was more than smooth, Abbie was very professional and most competent in dealing with everything required. We would highly recommend Abbie, Louise and the team without any hesitation. Thank you all for your kindness, reassurance and expertise!!

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Grindeys LLP

Conveyancing/property

1 stars

10/07/13 - Reviewed by Rebecca Thomas/Christopher Phillips

Currently in the middle of buying my first property (was appointed this firm through my mortgage company) which has been dragging on for what feels like a million months & nowhere near completion! I'd firstly like to emphasis their complete lack of communication. I am made to feel like a nuisance when phoning to enquire about the current status of my case. You have to ring/email on a daily basis only to be informed that yet again no progress has been made. They make errors which delay the process further & waste your time. For example, they performed the enviro, full flood & planning search on THE WRONG PROPERTY then had the cheek to say 'don't worry we won't be charging you for this.' If anything, they should be offering me discount for wasting my time & the added stress of trying to sort it out! I also received a phone call back (shock horror!) to be informed that they were still waiting on the local authority search. I then had to tell them, what are you talking about I have already received the local authority search via LMS and have emailed it to my estate agent & solicitor (basically doing the assistants job!). She then said 'hang on let me check, oh yes it is there isn't it!' I felt like I knew more than her. Please check before ringing your clients Grindey's because it makes you look incompetent! Forms were sent to me incomplete & the deeds were missing from documents in the post that said they were included. I have phoned twice asking for these to be sent separately and have also asked in email format and I still haven't received anything 3 weeks later. Considering solicitor fees are extortionate I would expect a far superior service. I have even considered changing solicitor half way through what is already a stressful enough process! I often ring my estate agent and they tell me that they can't get through to Grindeys, all they get is voicemail. I just want this process to be completed so I never have to ring again! DO NOT USE!

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22/10/13 - Response by Anonymous

Here, here!

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Grindeys LLP

Family

1 stars

20/06/13 - Reviewed by Anonymous

I am sorry to say that we are very disappointed in the work done by Grindeys. During what was a very important, difficult and traumatic time for us all, it became apparent that the case was not very big for Grindeys, and as a result we were made to feel as though we were not important. There were unacceptable mistakes made which we had to point out, albeit we were told that some charges had been deducted from the invoice as a goodwill gesture. We would definitely not recommend this solicitor.

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Grindeys LLP

Conveyancing/property

5 stars

03/06/13 - Reviewed by Mr & Mrs Donaldson

My wife and I recently (April & May 2013) used the services of Grindeys to effect both the sale of our existing property and purchase of a new one. We found them unstinting in their efforts to ensure both transactions were carried out quickly and efficiently, particularly Sharon Green and Gemma Walchester who were superb. We were kept informed, with phone calls and subsequent letters received in good order and we would have no hesitation in recommending their services to others
Oh that other businesses made the same virtue of good prompt and efficient service

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Grindeys LLP

Conveyancing/property

1 stars

24/05/13 - Reviewed by mrssnodge

poor service< i had to constantly chase and advise the conveyancer on what steps whould be done next- mine was a right to buy and I liaised bewtween the council and Grindleys telling each side what was expected and I found this very stressful as I was constanly chasing, emailing and calling- got done in the end then three months later got hit for an invoice due to something being 'missed off' the final total! complained but paid up as could not be bothered with further hassle- do not use Grindleys!

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Grindeys LLP

Conveyancing/property

1 stars

07/05/13 - Reviewed by Kate Tomblin

Its such a shame people are still having problems with these solicitors. I had a hard time a couple of years ago with my own experience of using Grindeys (through our mortgage people) - slow reponses, no responses, emails never being received etc etc. Moving home is stressful enough without you having to chase someone you are supposed to have support from.

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Grindeys LLP

Conveyancing/property

5 stars

04/04/13 - Reviewed by Chris Brown & Sarah Deane

We would absolutely recommend Grindeys, after already knowing about their service Grindeys were our preferred choice for conveyancing. They assisted us throughout the entire process, keeping us informed by email and by phone where necessary. They gave clear direction and indication with the documentation, which was extremely helpful for a first time buyer. We both want to thank Grindeys for all their hard work, and that of the entire team. We are very thankful for the support and effort’s they gave. The charges were reasonable and fully explained. In addition Grindeys provided full lines of communication and were contactable at all times. Once again many thnaks.

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Grindeys LLP

Conveyancing/property

5 stars

26/03/13 - Reviewed by Mr Eaton

We used Abbie Pownall for our conveyancing and were very pleased with the service we received everything was dealt with swiftly. we would definately use Grindeys again!

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Grindeys LLP

Conveyancing/property

5 stars

19/03/13 - Reviewed by Mr M Lear & The Future Mrs L Lear

We used Michelle Hansell as our conveyancing Solicitor when purchasing our first property. The service was excellent from start to finish. Would highly recommend to friends and family.

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Grindeys LLP

Conveyancing/property

5 stars

19/03/13 - Reviewed by L allard

As a first time buyer I was very confused by some of the terminology and "what happens next" Louise Mellor and Abbie Pownall were great and always at the other end of the phone I would recommend to any family or friends

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Grindeys LLP

General Legal advice

5 stars

12/03/13 - Reviewed by Mr Bishop

I was allocated this solicitors through Nationwide. I've always been sceptical about solicitors. Grindeys have surprised me. I was treated like nothing was too much for them. Every problem encountered with my Mortgage was sorted quickly and courteously by Carole Simmonds and her assistants.I was contacted as soon as something arose and made to feel like i was a friend and not just a client. Really pleased with the service,not what i'd expect from a solicitors. A credit to the industry.

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Grindeys LLP

Conveyancing/property

1 stars

08/03/13 - Reviewed by Scott Campbell

One small detail was not dealt with and allowed to go on for almost 3 weeks without anyone at the office being proactive and doing something. Always find myself having to prompt and push. No one ever contacts me to update on progress. All the excuses in the book have been used and then blatant ignoring of me. Highly pressured time buying a home and Grindeys have no desire to make it easy show any empathy. I was forced to use solictors by mortgage company so I will complain to them as they need to know who they are sending their clients too. Really disappointed and left feeling I have let people down yet I've done all that has been asked promptly.

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12/03/13 - Response by Eileen Banks

I'm really sorry that you feel our service is not to standard.
Grindeys strive to do a good job and respond to all customer complaints and concerns constructively. Recent surveys have shown that client’s rate our service as good or excellent. I have located your case in our system which I understand is still ongoing. I understand you have spoken with your case handler on several occassions and are aware of the issues which have delayed moving to exchange of contracts. However if you wish to speak with me directly I'll be happy to provide further information as to the reasons for the delay.



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Grindeys LLP

Conveyancing/property

5 stars

06/03/13 - Reviewed by Sadaqet Hussain

The service was excellent from start to finish. They kept in contact at all times. Fees for conveyancing was £400.

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Grindeys LLP

Conveyancing/property

1 stars

01/03/13 - Reviewed by Penny Hollands

Use a local firm. Grindeys have some major communication issues. Terrible service from the start.

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05/03/13 - Response by Eileen Banks

I'm really sorry that you have had a bad experience with our firm.

Grindeys strive to do a good job and respond to all customer complaints and concerns constructively. Recent surveys have shown that client’s rate our service as good or excellent. However I appreciate that not every job goes according to plan. I have located your case in our system and If you'd like to raise your particular concerns on this case with me directly I'll be happy to follow it through.

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Grindeys LLP

Conveyancing/property

2 stars

01/03/13 - Reviewed by Ben Hollands

Made a very stressful process much worse. In the end, the job was done but it wasn't pretty and I'm not grateful.

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05/03/13 - Response by Eileen Banks

I'm really sorry that you have had a bad experience with our firm.

Grindeys strive to do a good job and respond to all customer complaints and concerns constructively. Recent surveys have shown that client’s rate our service as good or excellent. However I appreciate that not every job goes according to plan. I have located your case in our system and If you'd like to raise your particular concerns on this case with me directly I'll be happy to follow it through.

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Grindeys LLP

Conveyancing/property

5 stars

26/02/13 - Reviewed by Mark Potter

Abbie Pownall and Louise Mellor were fantastic !! I am a mortgage broker an come into contact with many legal firms so I know whats good and what needs improving ! Will deffinately use again !!!!

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Grindeys LLP

Conveyancing/property

5 stars

25/02/13 - Reviewed by Tim Burgess

Vicky Mellor did a fantastic job managing the purchase of our property in London. Vicky provided quick and accurate advice on all aspects of the purchase and i would have no hesitation in recommending Vicky's services to anyone looking at purchasing a property.

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Grindeys LLP

Conveyancing/property

5 stars

21/02/13 - Reviewed by Hadley

Guidance and advice at all times. Thorough, prompt and polite. Highly recommended.

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Grindeys LLP

Conveyancing/property

5 stars

13/02/13 - Reviewed by Richard Green

I was very impressed with the service that Grindeys (and Vicky Mellor) provided. The other side took weeks to do anything. Grindeys did it in days. Really straightforward to deal with and e-mails were always ansered that day. I would definitely use them again and I would recommend them to others. I always thought it was preferable to use a local firm but, these days, I'm not sure that there is any advantage in this.

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Grindeys LLP

Conveyancing/property

5 stars

06/02/13 - Reviewed by Anonymous

Just started to use Grindeys and would highly recommend them, excellent service provided by Gemma Pyatt and team on a nightmare BTL purchase. Very knowledgeable and professional. No problems with communication.

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Grindeys LLP

Conveyancing/property

5 stars

02/02/13 - Reviewed by Mr G Eccleston

Recently dealt with the sale and purchase of my property and Carole and Fifi were brilliant. We had problems with the purchasers Solicitors and they managed to sort everything out within the agreed moving dates depite late receipt of documents, literally a few days before. Would have no hesitation in recommending them.

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Grindeys LLP

Conveyancing/property

5 stars

31/01/13 - Reviewed by Pete

I worked with Vicky Mellor for my recent home purchase. She was responsive, and noticed things I didn't spot which could be of concern. The process went faster than average, and there were no hiccups. I was very pleased with the service.

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Grindeys LLP

Conveyancing/property

5 stars

24/01/13 - Reviewed by S Harris

The service was absolutely fantastic - couldn't fault it at all. Very fast response to any queries we made (almost immediate in most cases) and it was evident that we were kept up to speed much better than the others in the chain - we seemed to know everything before anyone else! We completed very early on completion day which meant the move day went very smoothly too. Overall I was very impressed by the service, would definitely recommend them (and have) and would use them again without hesitation.

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Grindeys LLP

Conveyancing/property

1 stars

16/01/13 - Reviewed by A.nnoyed

Terrible service !Unable to contact our given paralegal ,best method of contact was email and a reply was normally given in 48 hours. We kept on receiving nag letters chaseing documents that have never been requested. Stick to you Local solicitor people theses guys are amateur

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24/01/13 - Response by Eileen Banks

I'm really sorry that you have had a bad experience with our firm. Unfortunately I have not been able to identify your case as you have not left any details. I'm afraid that I can't comment with regards to your specific issues.

Grindeys strive to do a good job and respond to all customer complaints and concerns constructively. Recent surveys have shown that client’s rate our service as good or excellent. However I appreciate that not every job goes according to plan. If you'd like to raise your particular concerns on this case with me directly I'll be happy to follow it through.

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Grindeys LLP

Conveyancing/property

1 stars

22/11/12 - Reviewed by Anonymous

After reading the reviews here and experiencing dreadful service thus far, we are hoping to complete our conveyancing with much trepidation. I have reluctantly inserted 1 star here but they certainly do not merit this.

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Grindeys LLP

Conveyancing/property

1 stars

29/10/12 - Reviewed by Anonymous

This lot cause more stress than they are worth, they just don't communicate. And fob you off with lies or worse still incompetence.

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Grindeys LLP

Conveyancing/property

1 stars

15/08/12 - Reviewed by Anonymous

I was also recommended this solicitor by the Post Office so I assumed they'd be good but they were appalling. I had to chase at every step of the way, and as the first reviewer, I was asked at the last minute for the full insurance schedule and faxed it successfully 4 times before they actually managed to find it. They told me inaccurate information regarding my searches and my mortgage resulting in stress and upset that could have easily been avoided. Iended up having to call the council myself to get a clear answer. I ended up doing most of the work myself and at no time felt that I was in safe hands. If the Post Office recommends this solicitor, I advise you to ask for an alternative.

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Grindeys LLP

Conveyancing/property

1 stars

31/07/12 - Reviewed by Anonymous

Despite having their own eta dates for parts to be completed, these were not only not kept to but took months longer than quoted, when they had any issues they didnt contact us for us to rectify this and awaited us to chase them, which we had to do on a daily basis towards the completion date. appalling overall, do not use

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Grindeys LLP

Family

1 stars

21/04/12 - Reviewed by Anonymous

We went to Grindeys to have a will made, they made lots of mistake, we were not impressed.

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Grindeys LLP

Conveyancing/property

1 stars

06/03/12 - Reviewed by Anonymous

Appalling service - used Grindeys to purchase a house after they were recommended via LMS/Post Office. Numerous issues:

- Completion contract was sent to us with amendments to major clauses, names and addresses all in pencil. We were told by legal secretary it was final version and we needed to sign. We refused to sign it. Complained to supervisor of paralegal representing us and we were then issued with a revised version (no pencil!) and some excuse about people being on holiday.
- Enhanced financial checks were carried out on my partner after exchange of contracts when it turned out someone with the same name as him but different address had been declared bankrupt. This should be done before exchange to prevent delay of completion.
- On day before exchange of contracts paralegal said we needed to send bank statements dating back 3 months for the account where our deposit had originated. We had sent them statements previously but they only bothered checking them at the last minute. Their original request letter had said recent statements were required but omitted the fact it needed to be 3 months.
- On the day of exchange, other solicitors and estate agent were unable to reach Grindeys even though they were informed what date exchange would take place. This was not uncommon, it was extremely rare for any of us to reach our paralegal. We had to continually contact her via complaining to her supervisor and that was the process we had to go through to ensure we exchanged that afternoon.
- We were required to fax a copy of buildings insurance before we could complete. We sent this 4 times over 3 days. Each time they said they had not received it (despite us getting a successful transmission confirmation) and told us to try again. We ended up complaining to the supervisor yet again about lost personal data and in the end the supervisor found the latest copy we had faxed on a machine near to her. I don't think they had even bothered looking.

Please do not use them if you need a quick service or a professional service. You may end up with a contract in pencil like we did!

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Grindeys LLP

General Legal advice

5 stars

31/03/11 - Reviewed by Anonymous

Brilliant Service, Lovely People.

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09/03/12 - Response by Anonymous

Hmm, Grindeys giving themselves a rating I would imagine! Our story is very similar to the above. Appalling service.

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