4 reviews (3/5) and information for Joanne Isherwood, Mill Hill

07/10/16 - Response by Joanne Isherwood

This review has been taken from Reallymoving.com website. The full review, and response is as follows:

"If you are looking for very slow and unreliable service than this is The One solicitor to choose. I always had to call her a few times for her to respond to my phone calls.
When we finally received contract from the solicitor one of our names was spelled incorrectly and all the important attachments were missing (land registry plan, etc). We constantly had the impression we were the last on her 'To do list'.
Me and the seller were both chain free. Therefore, both sides had expected the process to be fast. However, as the weeks went by and we were nowhere near the completion, the seller has decided to accept offer from someone else and we lost the property.
All in all, I was highly disappointed with this solicitor and would not recommend her to anyone.


Company response:
We are somewhat surprised by the content of the Clients' review and feel that we must respond accordingly:-

1. Unfortunately, the Clients are frustrated at having been gazumped by a £20,000.00 higher offer despite being in a position to offer the Seller an exchange;
2. Whilst the parties to the transaction were chain free, the Clients were reliant on mortgage finance and couldn't proceed with their purchase without it;
3. The suggestion that many calls were made is surprising as this Client chose to deal with most of the transaction via email correspondence and very rarely called despite having the fee-earner's mobile number as well;
4. The delays in the transaction resulted from HSBC's processing as they took almost a month from the date of the valuation (which took place some 3 weeks after the sale was agreed, and we were instructed) to send a mortgage offer through to their solicitors;
5. The mortgage offer sent to the solicitors was incorrect as it was in a sole name (as opposed to joint names) and contained details of an incorrect purchase price.

It was whilst waiting for HSBC to alter the offer, and communicate the correct details through to their solicitor, that the Clients were gazumped and the Seller understandably chose to accept the considerably higher offer.

We have invited the Clients to attend at our office in order to go through the file, and satisfy themselves as to the cause of the delays, but they have decided not to accept this invitation."

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