4 reviews (3/5) and information for Joanne Isherwood, Mill Hill

01/08/18 - Reviewed by Tamara

Overall, we would have expected a better service and in hindsight would probably have gone with someone else. Joanne did get the job done in the end and helped us to meet a moving deadline, but this was after months of delays and confusion. Our main grievance was about the lack of communication - no one could ever get hold of Joanne - not the property agent or other solicitors involved in the process. We were communicating with everyone to ensure the sale didn't fall through. Joanne also didn't communicate well with us - things only got sent through when we asked to see documents, other documents were not mentioned throughout the 4 month process until the very end. In short, we felt the whole process was much more stressful than it needed to be (and we have had some time to reflect back on this now). She did become more responsive towards the very end of the sale process. Overall, my advice to Joanne would be to take the time to draft some simple guidance for her clients or provide them with links about what to expect and written confirmation about which documents to prepare in advance, take the time to talk them through the process at the beginning and ensure that calls from other solicitors and parties are returned by her office.

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