67 reviews (3/5) and information for PM Law Limited, Sheffield

23/02/23 - Reviewed by MP

Zero stars would be more appropriate when dealing with this company and happy to share our experience with anyone that wishes to know.
Communication-zero
Organisation - Zero
Forward thinking -Zero
Competency- Zero
How you break a chain and loose deals 100%
Having dealt with 1000,s of house sales I can honestly say this firm and the some of the individuals that represent the call centre conveyancing team are the worse I have ever dealt with in the industry.

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08/08/22 - Reviewed by Anonymous

What service PM Law have lost my divorce settlement over 5 months ago do not instruct if you want the service described I am getting to the stage where I will not be responsible for my actions

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16/06/22 - Reviewed by Anonymous

Poor customer care. Unable to talk to anyone. Very disappointed with their service. Please not use them. Stay on the line for upto 50 minutes and no response. Tried more than 5 times. Please don't waste your money.

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28/01/22 - Reviewed by Sleepy, highly negligent, legendary incompetence, you cannot hire worst than them worldwide

Before I start with the story, I want to emphasise that we are talking about sleepy solicitors, who are highly negligent with legendary incompetence. If you read this review, you have no valid reasons to hire them, the non-sense went ballistic.
I hired them back in April 2021 for a newly built property; in a couple of days, it will be February 2022, and they are still working on the legal. Through the process, they passed my case to different solicitors. My solicitor wrote the wrong property address on papers. I flagged it on several occasions; they ignored me; without any surprise, they came to me to sign a contract with the wrong plot and property on October 1st. The developer asked for an exchange of contracts six weeks (early November) before completing the property (December 20th). I was going abroad in Mid-November to return on January 4th in the UK. I specifically asked my solicitor what she needed as I wanted to move into the property on January 4th; she answered, "we are waiting for the completion only". On my return on the 4th, I rang the solicitor to ask when I would be able to move in, and they told me the property was still under construction. I was shocked as I visited the property on that day, and the developer notified us by email on December 20th when they completed the works. Then my solicitor said, well, we did not know about that, so we will crack on and get back to you. The solicitor sent me a document to sign that clearly said "to be signed and returned to the seller's solicitors within ten working days from June 9th 2021). The solicitor was still waiting for searches the entire January, and worst, I chased documents for them. When we got back a search report, It took them three working days to acknowledge it and take action. I ended up calling for them every office they expected documents and I also called some offices to request documents. We arrived at the point: the lender, the seller solicitor, and the developer emailed to say they were extremely slow and should have had everything sorted months ago. The developer will put back the property online next week as they are tired of them and cannot trust what they say. I have been living in an Airbnb for a month and I mentioned that to my solicitor, it does not seem to bother my solicitor.

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26/01/22 - Reviewed by Chris

I instructed PM Property Lawyers around the 12th August to take care of the legal side of my house purchase. Now there was a bit of a delay with the developers getting the contract packs over to them but these were eventually sent over.

From that point onwards I felt like I was constantly having to chase PMPL for an update, this turned into a daily occurrence. I was told conflicting information and you couldn’t speak to the same person twice. I was told that that searches had been sent off for by one advisor and then during a conversation with someone else was told these were yet to be ordered.

I stressed the importance of exchanging by December as the developers were putting pressure on me and I was constantly fobbed of, I felt like PMPL didn’t really care about me and were going at their own pace, a snails pace to be frank!

It ended up with me having to change solicitors half way through the process because I’d just totally lost all trust and confidence in how the company was dealing with my case.

When I called up to say I was going to swap solicitors and would need to close my case, an unenthusiastic (to say the least) advisor told me to put it in writing and email it over. He didn’t ask me why? Didn’t ask me what he could do to make things right, nothing!
It was awful customer service from start to finish.

After looking at reviews online I can see that many many people have had similar issues and bad experiences with the company.

Giving absolutely ridiculous timescales, like 20+ weeks to exchange and 40-50 days for searches to come back when the second solicitors got these back within less than a week and progressed more in 2 weeks than PMPL did in several months.

I can’t tell you the amount of stress and sleepless nights this company caused me.

They took £500 of my money and did absolutely nothing productive.
They should reimburse this money as I ended up spending more money on new solicitors so they could do the job that PMPL couldn’t be bothered to do!

I can’t stress enough how awful this company is so please for the love of god do not instruct them for your house purchase, if you want solicitors with first class service then use Quality Davisons they were amazing at sorting the mess out that this company left me in. Regular updates, friendly service, exceptional customer service (which can’t be said for PMPL).

I lodged a complaint over 2 months ago and have since had to send a follow up email as I hadn’t heard anything and still nothing to date. Won’t hold my breathe in ever getting a reply to be honest!

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10/11/21 - Reviewed by Daniel

This company have no compassion and no professionalism, you will not be communicated with and you'll be left in complete darkness regarding any updates with your case - please avoid like the plague as they tell constant lies and they consistently delay any form of progress with the purchase of your home due to extreme negligence. Do not use PM Law for the selling or purchasing of any property, they should be reported to Property Ombudsman and they should be shut down

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01/11/21 - Reviewed by Paul Ellis

In a simple process that began in February, it is only now at completion stage (november). it has proved impossible to get in touch with people, often hours on the phone and piped music, impossible to get responses to many emails. never an update re delays.
There have been weeks between any actions by them.
10 months, though it was a busy time re stamp duty holidays etc. A very, unnecessarily stressful time

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12/10/21 - Reviewed by Peter

Worst service ever received from a solicitor, we were buying a property and after six months of dealing with PM Property Lawyers we were still far from completion, and finally and with all the right reasons the seller pull out and we were left with all a huge financial loss, brokers fees, valuations fees, solicitor fees. My advice would be DO NOT DEAL WITH THEM.

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17/09/21 - Reviewed by Abysmal

Absolutely abysmal.
We are now 5 months in to a simple house purchase no chain FTB. In the past month our 5 year old daughter has been diagnosed with a brain tumour and we will be homeless in a little over two weeks because PMPL Have done nothing but lie to us throughout this whole process. I’m honestly shell shocked by the lack of compassion in our situation given we have explained we need to complete and be in our home for our daughter. I can reiterate the comments from other reviews who say they keep waiting for sign off and it doesn’t happen, we have been told this on countless occasions. My husband calls every day and waits nearly an hour every time to be told yet again nothing has happened on our case. I am in floods of tears as I write this. Please please do not use this company. They do not care about you.

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16/08/21 - Reviewed by Appalling Company

This company are simply appalling. I used them over a year ago for a simple sale of a flat with no chain and they dragged the process on for months. They took no action on my file for months and it was impossible to communicate with them. Whenever I called I was told the lawyer was not in and my emails were never responded to. The only time I got a quick response was when I left several negative online reviews! However, some time after I happily got PMPL out of my life, they continue to try and get my reviews removed on dishonest pretences. I won’t allow them to try and trick customers into using their company by removing honest negative reviews.

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02/07/21 - Reviewed by Mariusz

Not iven Worth one star.We devasted just lost ours sale because of this bunch of unprofesional people. We instructed PM on 15 September last years And after 10 month buyers resign .There is no words how we fill now also lost lots of money.Dont use them at any price.Hours spend on the phone without replay

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08/05/21 - Reviewed by Derek B

Instructed this firm in September 2020 to deal with conveyancing in the sale of a property. They have an online system that supposedly tracks your case, which may as well be a blank screen! It took almost 8 weeks to set up my file and the online case system showed that my case was 7% complete. I raised this as an issue and was advised that this was normal and that my case had been now sent to a fee earner! At the end of November, I returned the transfer note and signed contract and waited for them to get back to me with a proposed completion date. Having heard nothing I emailed the "fee earner" and got no response whatsoever so a few days later telephoned and eventually got through only to be told the person was unavailable and they would ask that they call me back. Needless to say, they didn't and so yet another email was sent. Still no response so I emailed just about everyone in the company, also went on live chat explaining situation and that there was no contact.....ever. Low and behold after presumably someone higher up getting involved, I received a call from the fee earner who confirmed that the title document and contract had in fact been received by them on 7 December but nothing had happened since i.e two months just sat there! Fee earner stated that it is with the buyer’s solicitor that the problem rests with. I have just looked at the reviews for the buyer’s solicitors and found that over 95% of their reviews are 5 star and 5% 4 stars. All PM Law reviews are 1 star on this site and similar on other sites. NOTE: Be sure to read the correct reviews for conveyancing as the reviews above 1 star seem to be for their personal claims department!
Since drafting the above things have only deteriorated resulting in bare faced lies from the supposed solicitor dealing with our transaction, which is contrary to the code of practice issued by the solicitors regulatory authority (SRA) and to whom I will be reporting PM Law.
As of May 2021, my case is showing as 50% complete, 10 months after commencing this transaction, and there have been no issues with actual conveyancing such as boundary disputes, mining problems etc etc, it has been purely the incompetence of this company.
I have now changed solicitors, and the only thing PM Law have done correctly and expediently is issue a refund of all monies paid, but no apology or explanation simply and email confirming refund being processed. This in itself speaks volumes about this company as I informed (again) the fee earners line manager and the Managing Director but neither care enough about customer service.
I have even received a refund from property conveyancing index, who introduced me to PM Law, as they could not believe the extremely poor service encountered!
Totally avoid this company if you do not relish stress, anxiety, feeling helpless, angry, frustrated etc. I wish I'd reviewed them before instructing them. I urge you to search other reviews before using this company do not just take my word for it. You have been warned!!!!otally

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05/01/21 - Reviewed by Betty

I am approaching the third completion date tomorrow (I’ve recently been told that this is the sixth date put forward by the seller) and I have absolutely no faith that it will happen. There is zero communication from my solicitor, he is always “busy on another call” or “having lunch” when I try and ring (if I don’t get cut off like I have done several times). Also, despite being told time and time again that he will call me back, this never happens. Whenever I do get an email from him, it’s so unprofessional and almost in text form- to the point that I was concerned whether it was legitimate or not. For example, I received this when the funds needed to be transferred with the bank- “Apparently you get a new number when we ask for the money –have you had anything in the last few days please ?”. I am not joking, this is an actual email I was sent and I was questioning whether this whole thing was an elaborate con. He’s even sent me an email just with the word “no” written, no formalities or anything let alone any explanation as to why we were not completing. On my last completion date, everything was in place as far as I was aware and I was left hanging until 5pm only to be told by the estate agents that it wouldn’t be going ahead as neither they or the seller’s solicitors could get hold of my solicitor and they had not received the funds yet. Two weeks later and I’m in the same position. Neither I or my seller have any chain and the property has been vacant since November. My first mortgage payment comes out of my bank in 10 days and I will not even have the keys for my own house!! Also, don’t bother with the formal complaints procedure, they received my complaint in November and I’ve still not had any help with this situation.

My seller, their solicitors and my estate agents have all said they’ve never experienced such an unprofessional and incompetent firm. Please do not use!!

P.S. please don’t use Covid as an excuse. I work for the emergency services responding to 999 calls and I still have time to manage a case load and send emails!!!!

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05/01/21 - Reviewed by Anonymous

Do not use this company, for anything, ever, full stop! I am dissappointed I had to provide a single star. This company is awful. If you are selling house, expect the following:

1) To spend 24 hours (across a full sale/purchase process) on hold trying to get through to the solicitor
2) To never get a response to an email
3) To get an incompetent solicitor that works part time
4) To be lied to repeatedly

If the above sounds like a business you want to deal with then good luck, you will need it...

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28/01/20 - Reviewed by Lucy

AVOID, AVOID, AVOID! This is the most incompetent and unprofessional company I have ever dealt with. They have made so many huge mistakes. My sale with them was instructed in September and the buyer pulled out - it has since transpired that this was because they did not explain the ground rent of the building properly. Since my buyer pulled out I have tried to get in contact twice to discuss moving forward and have just been told my solicitor ‘is away from his desk’ and messages taken but no response. They almost caused me to pull out of a purchase as they signed off on searches saying the building was listed and had been altered, when it was not listed (I discovered it was not listed myself and I was the one to inform them). They sent a cheque of my money for a payment I made to building management to the wrong person/company, and then pretended to know nothing about this. I tried to complain several times which was never acknowledged, and asked for a call back from a director/supervisor several times which never happened. They are terrible communicators and often the phone just rings and rings with no answer. I have never had a reply to any emails I have sent. I honestly can’t give a single positive about this company, please don’t make the mistake I did - find someone else!

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19/09/19 - Reviewed by Anonymous

Cheapest price - explains why!!

Initially, the sales consultant to lure me in and instruct them said all the right things. He assured me they had experience with shared ownership and that they would work to complete the purchase of my property within the urgent timescale specified.

Cut to, chasing the solicitor that I'm allocated. Calling four times a day to nobody answering the office phone. The solicitor accepting the case, going on holiday for 2-weeks (without telling me) and without anybody else in the team overseeing the purchase until her return. And, then discovering my allocated solicitor only works four days a week, meaning that my purchase won't be dealt with at all in her absence.

Still waiting for exchange of contracts since early July. On a new build, 1-bed flat that is part of a development where most people are moved in.

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14/02/19 - Reviewed by Alex Cobb

Without communication my case handler has been changed three times from instruction to completion without any formal explanation as to why.

When emailing I never get a reply especially from the date 8th December nor does anyone want to deal with our case when we call there and then. The admin are rude and advised there busy in another case right now. - we all know when customers call you stop what you were previously doing and help them. This lack of professionalism clearly demonstrated a blatant lack of customer care

Four times the Form 1 which was needed to be sent to the Help to Buy was submitted incorrectly but staff, when we asked why this kept happening no one apologized or explained how this kept happening, therefore delaying completion.

Mr Harding once replied offering a free fast track which I requested numerous weeks prior but offered this free a week before completion which by that point had no relevance. I think that the fast track fee is a scam I have not heard of any other solicitor to use this. Think logically if most clients brought the fast track there files would be in the same queue any way.

oh and to add made me sign 3 copies of the mortgage deed all independently witnessed correctly, lease twice the newest copy being delivered yesterday a day before completion?

The service has been appalling and as first time buyers we would never recommended only advise to steer clear from PM property lawyers.

You state the following on your site: “We always do our best to make the conveyancing process as smooth as possible for you.”

The process is anything but smooth and in-fact we have had to chase you all the time.

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13/12/18 - Reviewed by Rebecca

AVOID AT ALL COSTS
Throughout, I was continually having to drive the process since nothing seemed to be, and indeed was not, happening. Frequent phone calls were either unanswered or a message taken with the promise that my solicitor, would get back to me, which never happened. This lack of professionalism clearly demonstrated a blatant lack of customer care.
The final straw was when I was guaranteed exchange and completion on the Thursday - which did not happen due to poor communication between the two Solicitors, so this was moved to the Friday. I had taken the day off work and was very excited to finally be completing on my first property. I spoke with PMPL in the morning who assured me that it was going ahead today. I rang again at midday and I informed Ameera and her team that I was sat outside the property and awaiting them to complete my purchase, again they assured me it would be happening that day. This continued throughout the day with multiple phone calls (many of which PMPL ignored) and still at 15.00 Ameera and her team told me that it would still take place so I continued to wait. By 16.00 I rang again and was told in a very blasé manner that in fact exchange and completion was not going to happen. I had wasted my day sat outside my future property and been lied to all day!
I rang again Monday morning and again told exchange and completion would take place that day. I waited all day, calling Ameera and her team frequently for updates and throughout the process reassured that it would go through today. Of course it did not, and at 16.00 when I rang again I was again told that completion would not happen, this was due to them not organising their paperwork.
The vendor and his solicitors were, quite rightly, getting very twitchy and irritated and thought I was stringing them along to the point that they considered withdrawing from the purchase since they struggled to understand how PMPL could be so incompetent and had therefore assumed I was getting cold feet (which I obviously was not). In addition my estate agent who had been continuously been chasing my Solicitors advised me to make a complaint to the Ombudsman, as the way I had been treated was not acceptable.
Tuesday, I rang early morning to be informed that my Soliciotor was not in today nor was the other lady in her team that could deal with exchange and completion. I asked to speak with my solicitors senior but told that this would not be possible and rather the lady on the phone would and then get back to me. Given my previous experiences I did not trust that I would get a call back and so went online to find out who Ameeras senior was and contacted him directly. Thankfully Greg knew what he was doing and able to do the exchange and completion that day, and by 16.00 I was finally in my property.
The disregard that Ameera and her team showed was ridiculous. I have not only wasted 3 days Annual Leave, the cost of the initial Van hire and I have also been subjected to a lot of stress and worry which was not necessary.

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25/01/18 - Reviewed by David Godden

I will not allow emotion to overtake me, and write a personally vindictive review, but I will simply say that using PM Property Lawyers has caused me more stress than anything I have ever endured.

This is my list of issue with them resulting from them carrying out the conveyancing on a property I purchased recently.

1. Paperwork sent early to mid-July 17. Left for roughly two weeks before chasing, as had heard nothing. Told by person on the phone that the paperwork had not yet been processed, as was left on the desk of staff member who had been on holiday for a week, and was now on extended sick leave. Notice was then sent by email to confirm paperwork had been received and the process had in fact begun. Two weeks wasted, no apology offered.

2. End of August. Contact from estate agents to inform me that during a random conversation with the vendor’s solicitors, it transpired that PM Property Lawyers had failed to inform the vendor’s solicitors that they were acting on my behalf, and so vendors solicitors had not actioned any requests for information sent to them. PM informed of such, and with no apology offered, simply said they would sort it out. Another month wasted.

3. Multiple emails sent over a period of time, which were ignored. On one occasion I sent an email to a staff member asking a very simple questions about where I needed to sign a form. No response. A week later I emailed again. No response, three days later I emailed yet again. Two days later still no response. I called and spoke to the person I had been emailing and asked why he hadn’t responded to my very simple question. Answer, I’m not very good at time management, and I get a lot of emails. No apology. I suggested that in future, when I send him an email, if he is too busy to deal with it right away, that he at the very least acknowledges the fact that he has seen it, and that he intends to respond. He agreed that this was a good idea and that he would do so. One week later I emailed him again, and to this day I have still not received a reply to that email.

4. Multiple instances that I was made aware of by the vendor’s solicitors where PM Property Lawyers had taken up to a month or longer to respond to their letters or emails.

5. Multiple instances where I called, and was given misleading information about the progress of my case. Asked repeatedly when it was anticipated that the contracts would be exchanged. Told multiple times, Mid November 2017. Not completed until January 2018.

6. Told process should take 10 to 12 weeks to complete, as it was leasehold. Took 25 weeks to complete, and would probably have dragged on even longer had my mortgage offer not nearly expired, forcing PM Property lawyers to actually do something.

7. My mortgage offer was due to expire on the 28th December 2017, a fact that I made PM Property Lawyers repeatedly aware of. Due to their repeated delays and inaction, I had to apply for an extension to the offer. The original offer had a money back bonus of £250 to assist with my conveyancing. That cash back offer was lost, due to the fact that the new mortgage offer that I had to get did not include this cash back offer. £250 out of pocket now because of their inaction.

8. Effectively waited until the very last second (almost) to actually move the purchase along, and that was only because my mortgage offer was about to expire yet again, and it was doubtful that they would extended it a second time.

9. Original mortgage offer gave me a period of 19 years to pay it back. However, having taken over six months to complete the purchase, and having had to extend my mortgage offer, I am now having to pay it back over 18 years instead.

So as you can see. I would not recommend them to you at all.

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27/09/17 - Reviewed by Stephen

In the process of buying my first house, service is terrible sent a few emails to them and get no reply they don't chase anything up having to keep ringing them to get an update and it's the same excuse all the time had to go through the mortgage broker we used to get an update on the mortgage to see if we could have it and didn't get an update about it from these until we rang a day later

Very poor service

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15/10/15 - Reviewed by Dean Heathcote

I mistakenly believed the promises on their website and sales pitch. I have been trying to sell a property and purchase another for the last 4 months. There is no chain involved in this transaction.

Needless to say this transaction is still ongoing, my buyers solicitors have been holding her deposit for 2 weeks trying to contact PM Law to discuss completion dates.

My solicitor is almost impossible to contact, she is always out of the office, in a meeting, on holiday or just not available. If you leave a message for your call to be returned or your solicitor promises to call you back don't hold your breath. In 4 months I have had 1 call returned. Emailing is not much different, replies are rare.

I have been lied to about searches and management packs being ordered. The management pack was only ordered 3 months after PM Law took on my case, I was repeatedly told it had been ordered prior to that.

My buyers solicitors are not getting replies from their emails so I am getting calls from my buyer and estate agent asking why things are not moving along.

If you want peace of mind and a stress free property transaction to be processed in a reasonable time frame, these are NOT the solicitors for you.

Do yourself a favour and go elsewhere.

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