46 reviews (2/5) and information for Shoosmiths LLP, Northampton

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2.0 stars average for Shoosmiths LLP from 46 reviews  
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Accreditations

The Law Society Accredited - Clinical NegligenceThe Law Society Accredited - Family LawThe Law Society Accredited - Criminal LitigationThe Law Society Accredited - Personal InjuryThe Law Society Accredited - Conveyancing Quality

How to find us

The Lakes, Northampton, Northamptonshire, NN4 7SH

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Languages spoken Armenian, Bengali, English, French, German, Gujarati, Hindi, Italian, Punjabi, Spanish, Urdu 
Size of firm 31 solicitors


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Reviews

2.0 stars average for Shoosmiths LLP from 46 reviews

Based on 46 review(s)

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Summary

5 stars   6
4 stars   1
3 stars   0
2 stars   1
1 stars   38

Legal services at this branch

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  • Clinical negligence
  • Commercial litigation
  • Commercial property
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  • Corporate finance
  • Crime - fraud
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  • Neighbour disputes
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  • Private client - Probate
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  • Private client - Wills
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Shoosmiths LLP

Will and probate

1 stars

09/03/20 - Reviewed by Anonymous

The firm have very poor communications and have to date totally failed to acknowledge or respond to my complaints regarding this.
I would not recommend Shoosmiths LLP

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Shoosmiths LLP

Conveyancing/property

1 stars

03/01/20 - Reviewed by Anonymous

If I could give no stars I would. Please do not get steered toward this dreadful firm by any estate agent or property company. They have been the most unhelpful, slow and uncooperative legal firm that we have had the misfortune to come into contact with.
If one person in your chain is using this company good luck, you will need it. Find someone local that you can deal with efficiently, face to face and you may even save money too.

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Shoosmiths LLP

General Legal advice

1 stars

11/10/19 - Reviewed by Anonymous

Very poor administartaion and communication. Avoid at all costs.

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Shoosmiths LLP

Conveyancing/property

1 stars

20/06/19 - Reviewed by Anonymous

Absolutely disgraceful service.

AVOID AT ALL COSTS

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Shoosmiths LLP

Conveyancing/property

1 stars

21/05/19 - Reviewed by Mr G

I have been investing in property for the last 15 years and have not dealt with a more unprofessional company to date. They refuse to operate in a professional manner. Response times are weeks to simple enquiries and no matter how many times you chase them they simply ignore the need to improve.

Please please avoid! I deal with conveyancing solicitors on a daily basis and these are by far the worst.

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Shoosmiths LLP

Conveyancing/property

1 stars

20/05/19 - Reviewed by Anonymous

Appalling lack of communication - no reply to messages, unwilling to discuss directly with me, went ahead on matters without my agreement, caused unnecessary problems. Avoid at all cost.

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Shoosmiths LLP

Conveyancing/property

1 stars

26/03/19 - Reviewed by amanda

ooking at the quote for transferring my deceased fathers property from his name to mine - sound simple !?shoosmiths of Northampton wanted to charge me £2125.00 for a basic process - I’m sorry to tell you that their process was long winded and inaccurate.

I spoke to two solicitors and they are just over £1500 more expensive than the actual process should be - I was advised that my brothers and I only need to do some simple transactions, using an ID1 form which is verified by a solicitor this is then used to transfer the house from my deceased father's name to mine.
I was told by Janeen at shoosmiths that shoosmiths could not ADVISE me to complete the transfer to my name using this simple and inexpensive process - but 2 other local solicitors did! Apparently shoosmiths being a distance from me could not see me to verify this process as you need to see them face to face and I live two hours away - so they gave me an extremely expensive alternative to keep the business and basically rip me off. The likelihood “technically” (which is a word Janeen used to try to wriggle out of being told how furious I was with her ) yes so “ technically I MIGHT have a come back if my brothers change their mind about the figure we agreed I’d pay them in some future date - I had explicitly told her this was not going to happen the day before - but she still did not advise me of the very quick - cheap ID1 form process instead wanted to take me on a long expensive journey so they did not loose my business - any come back on using the ID1 form is my choice and I know there will be no come back, which I explained in full to Janeen yesterday. But no advice was forthcoming about this cheap process from Janeen even though I expressed grave misgivings at being ripped off and looking for the cheapest option -
Shoosmiths wont be reaching their targets for this month with my money sorry!

Best Regards

Amanda

PS I only gave 1 star because you have to give a star zero is not an option

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Shoosmiths LLP

Conveyancing/property

1 stars

19/12/18 - Reviewed by S shah and c Makwana

Omg what a let down never experienced such rude staff and lack of communications, always ended up ringing them up as to how we are advancing in our conveyances. Would not recommend to anyone, rude staff specially danielle, Sarah and hardly got round to speak to Simon no clarifications at all despite the charges we paid . What a let down

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Shoosmiths LLP

Conveyancing/property

1 stars

28/11/18 - Reviewed by Carlene Norman

Poor service.... AVOID!

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Shoosmiths LLP

General Legal advice

1 stars

24/11/18 - Reviewed by Anonymous

Took them on to do the conveyancing of a property I'm buying under advice of the estate agent. What an absolute shambles.

Their communication is abysmal. I've sent lots of emails and some get answered (after about 3 days) and some get ignored.

I left two phone call messages yesterday (the day we were meant to exchange) and received nothing back.

If we weren't so far down the line now I'd tell them to get lost.

I would not recommend these people at all. If you get Habiba as your case handler, then take note of the points above.

If I could leave zero stars, I would but it won't let me.

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Shoosmiths LLP

Conveyancing/property

1 stars

11/10/18 - Reviewed by J

If there was an option of no stars we would give it. We received a complete lack of communication from their end, and on the occasion that communication was instigated from our end, thoroughly incorrect information was given. Based on our one time experience, we would NOT recommend this company.

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Shoosmiths LLP

Conveyancing/property

1 stars

02/09/18 - Reviewed by Anonymous

Contracts received for house purchase littered with crucial errors, a nearly doubled final bill from original quote and absolutely appalling communication / customer service. Avoid at all costs!

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Shoosmiths LLP

Conveyancing/property

1 stars

31/07/18 - Reviewed by Anonymous

Sadly, one of the most stressful companies I've ever had the misfortune of working with.

I had to chase, daily, for progress updates. I had paperwork sent to me to sign that was incorrect or incomplete, I waited 2 weeks for them to get a response from the Mortgage company, only to find that the matter they were waiting for was not a problem at all, and when I chased, I got a response the same day from the mortgage company. I've documented all the mis-tellings from the ordeal, but it's too much to list on here. I'll be writing a formal complaint to Shoosmiths, not that it'll do any good.

What should have been a simple first time purchase with no chain turned in to a near 12 week saga of stress and worry, for absolutely no reason whatsoever.

Personally, I would avoid Shoosmiths at all costs, unless you want to be on the phone several times a day chasing them for updates / pushing them to actually do the work you've paid them for.

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Shoosmiths LLP

Conveyancing/property

1 stars

27/07/18 - Reviewed by Ryan

A total shmables of a company. They could not have worse customer care and communication if they tried. The day after exchange they call me demanding another £6000 as they had got the maths wrong when calculating my deposit and tried blaming the lender and my broker, both of whom had been excellent throughout. This is the level of competence (or lack of) you will get when dealing with these people. Utterly appalling on every level, not to mention rude and hard to contact.

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Shoosmiths LLP

General Legal advice

1 stars

24/07/18 - Reviewed by mark

Total con artist, the info they had was wrong from screwfix , CCJ sent out, in the wrong address for £4500 and now i cant get it removed without going back to court, this has been a year of hell, so slow, non compliant, dont go near them.... they don't have a clue what they are doing, I cant belive they are still running !

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Shoosmiths LLP

Conveyancing/property

1 stars

03/07/18 - Reviewed by Anonymous

My experience mirrors the majority on here - don't waste your time with this lot. Utterly useless, no urgency whatsoever. Very little happens without pushing them.

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Shoosmiths LLP

Conveyancing/property

1 stars

03/07/18 - Reviewed by Anonymous

Super super slow as my vendors solicitor

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Shoosmiths LLP

General Legal advice

2 stars

20/06/18 - Reviewed by John

we are suprised in how shoosmiths breach so many laws when it comes to chasing people
for debt that we know nothing about,we continuously ask for information and we are given nowt
except pay us as we are taking you to court
when we try and write reviews on shoosmiths on sites like TrustPilot due to the poor service
all of a sudden fake reviews appear
stay away from this solicitors firm
here is a link that shows you how Shoosmiths act which we found today
https://uk.trustpilot.com/review/shoosmiths.co.uk

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Shoosmiths LLP

General Legal advice

1 stars

16/06/18 - Reviewed by Simon D

quite a few mistakes this company are making
they have sent us a court summons for a debt they claim we owe with some
dodgy back street company Arrow Global
trying to get any information on this debt is impossible
they want money.we tried speaking with them on the phone after finding out there
client have put a very bad mark on our credit file and they said pay up or
will move forward and get a CCJ done.
this Solicitor are breaking so many laws and rules
we cannot believe they are able to do this without evidence
we have been told to fight them in court,what a load of hassle
they will pay for what they have done and arrow global
watchdog - cowboys we have been told

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Shoosmiths LLP

General Legal advice

1 stars

14/06/18 - Reviewed by Peter

we have been trying to resolve an issue when they sent a court order for an amount
we knew nothing about regarding a company called arrow global
they have sent us nothing except continuous harassment to pay a debt without any information
the service is so bad and what they are doing is illegal which also breaches the FCA guidelines
and they are getting away with it
we have tried talking and emailing to no avail
this is a company we would not recommend to anyone

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Shoosmiths LLP

General Legal advice

1 stars

13/06/18 - Reviewed by steve

This is a law firm that do not follow procedures and work for arrow global
who are a debt company
they send court summons with no proof of any debt
you ask for information and they send you nothing
stay away from this company

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Shoosmiths LLP

Conveyancing/property

1 stars

10/04/18 - Reviewed by Anonymous

They are terrible. It’s been 6 months since we started to work with them and nothing has been done yet! No communication whatsoever. It takes 1 month to reply to our emails. Please choose a better company as you will be disappointed!

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Shoosmiths LLP

Conveyancing/property

5 stars

14/02/18 - Reviewed by Barry G

Brilliant service that simply does not align with those reviews of a critical nature below.

This is the second time that I have used Shoosmiths in 18 months and I could not have asked for better. The use of a “Case Handler” as a point of contact meant that e-mails were answered promptly and, when telephone calls were needed, I was normally able to contact her straight away or the call answered and my call returned promptly. Contact was always polite, cheerful, knowledgeable and, above all, calm. Indeed, I was kept so well informed, that it almost appeared as if I was the only client she was dealing with.

Excellent service and good value for money with the added bonus of “no sale, no fee” guarantee. I could not have been more satisfied.

Highly recommended. Thank you Shoosmiths.

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Shoosmiths LLP

Conveyancing/property

5 stars

01/02/18 - Reviewed by Alexandra Moraru

The best from the best!
Samantha Maloney and her team was just brilliant!
Thank you so much for all the support and help during the purchase of my house!

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Shoosmiths LLP

Conveyancing/property

1 stars

04/12/17 - Reviewed by Anonymous

Given them one star as it won't let me post my comment without them being rated.
Appalling service, very rude when asked questions about the progress of the conveyancing. I am surprised they employ case handler who are not even qualified solicitor. When I asked whether they have received documents and forwarded them to the buyers solicitor, the case handler snapped at me that I am pestering her. Did she forget that I am paying them to provide the conveyancing service? Wouldn't give a completion date despite it been agreed by all the parties involved (both solicitors and buyer and seller). Wouldn't recommend them to anyone. If you want peace of mind employ the services of a local solicitor whom you can meet face to face or talk personally to on the phone. The whole service is a gimmick.

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Shoosmiths LLP

General Legal advice

1 stars

22/11/17 - Reviewed by Anonymous

Shocking phoned claiming to be from court I don't think the thought I would Google number.

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Shoosmiths LLP

General Legal advice

1 stars

14/11/17 - Reviewed by Anonymous

Agree with a lot of what other users have said. Very slow service, do the bare minimum, constant mistakes, poor communication and have to be constantly chased for anything to be done. With their appalling service, it took 3 days to finally exchange when it should've taken no time at all, as everything was in place. Will never use again.

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Shoosmiths LLP

Conveyancing/property

1 stars

03/10/17 - Reviewed by Rebecca

Awful, awful awful. If I could give minus 100 I would. Slow, defensive, unresponsive, blaming everyone but themselves for issues, making big issues out of things that had already been resolved. I nearly lost my buyer because of their incompetence. Avoid Shoosmiths at all costs. They are DREADFUL.

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Shoosmiths LLP

Conveyancing/property

1 stars

21/09/17 - Reviewed by Anonymous

Really disappointed. The staff are defensive and incredibly slow. I am also making a complaint. My advice, find someone local and responsive.

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Shoosmiths LLP

Conveyancing/property

1 stars

15/09/17 - Reviewed by Jane

Avoid this firm if you can. The property team is a large bunch of useless, unqualified minions "managed" by solicitors who clearly do not have time to keep an eye on what they are doing, or not, as the case may be!
They are slow and almost lost me my buyer. I am making an official complaint.

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Shoosmiths LLP

Conveyancing/property

1 stars

10/08/17 - Reviewed by Anonymous

Absolutely SHOCKING service, been waiting for months, same issues as other reviews and every time we call there is another issue that has to be resolved that takes FOREVER. Would defo NOT RECOMMEND TO ANYONE! Disgraceful people

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Shoosmiths LLP

Conveyancing/property

1 stars

01/08/17 - Reviewed by Anonymous

Don't seem to understand basic documentation regarding the purchase and selling of a house. Delaying the whole process needlessly.

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Shoosmiths LLP

Conveyancing/property

5 stars

30/06/17 - Reviewed by Kim

Working in Sales Progression I work with a number of solicitors on a daily basis and I can highly recommend Samantha Maloney at Shoosmiths, she is efficient, proactive and very organised but she also has something some solicitors don't have, she is approachable and cares about her clients as people. For me, she keeps me updated regularly which makes my job easier and helps me to give a good service to our buyers & sellers too.

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16/11/17 - Response by Anonymous

Clearly you are not giving a good service to the paying client.

All the poor reviews say EXACTLY the same. They cannot all be lying.

BTW
My experience with your firm echo the majority opinion.

VERY POOR.

Sucking up to your boss with the 'support' comments ??

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Shoosmiths LLP

Family

1 stars

28/06/17 - Reviewed by Anonymous

Useless scumbags

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Shoosmiths LLP

Conveyancing/property

1 stars

26/05/17 - Reviewed by Anonymous

Slow and unresponsive. When they do answer the phone (which is rarely) they don't seem to have a clue what is going on. Nothing gets done unless you are pushing.

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Shoosmiths LLP

Conveyancing/property

1 stars

26/04/17 - Reviewed by Anonymous

They are incredibly slow, inexperienced and do not work in the best interest of their clients. They overcharge and employ poor poor solicitors! Extremely unprofessional they swan off away and leave no notification, the bare minimum is done for you; do not use please avoid at all costs. There is something genuinely sinister and dishonest about their practice and I am in the process of escalating my complaint , estate agents recommended them to me worst decision of my life ; a lot of colooding via estate agent and solicitor that is not kosher! Do not trust , so disappointing and it goes to show no one does their job honestly and professionally anymore!

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16/05/17 - Response by Anonymous

I've got the same problems poor service never return calls can't find files lost files nobody in that team today an absolute joke of a company would never use them again

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20/05/17 - Response by John doyle

We had similar problems. Would not recommend to anyone.even down to a phone call saying I haven't been able to phone you as I don't have your number.well how are you speaking to me now.

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Shoosmiths LLP

Conveyancing/property

5 stars

09/03/17 - Reviewed by Anonymous

They were extremely quick and my house sale went through faster than expected. I was a little concerned at first how it would work, not meeting the team and doing it all by post, but it really worked well and the only delay was caused by Royal Mail who managed to hold up a first class envelope for 9 days. They were friendly and approachable and understood how stressful it could get around the time for exchange of contracts. I would recommend them to friends. Having a fixed fee was a definite plus.

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Shoosmiths LLP

Conveyancing/property

5 stars

09/03/17 - Reviewed by Anonymous

Outstanding service. Professional, personal and caring. My solicitor was there whenever I needed advice and support and went out of her way to help me. This made the whole experience far less stressful especially as I was in South Africa while the purchase went through. Thank you Rebecca-Lee Norgate!

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Shoosmiths LLP

Conveyancing/property

1 stars

14/02/17 - Reviewed by Anonymous

Absolutely shocking. No urgency what so ever. Case handler went on holiday without advising me and didnt leave the file with anyone so had to wait until she returned. Even then still no urgency. Didnt seem to care remotely about my case. would never use again and wouldnt recommend to anyone.

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Shoosmiths LLP

Conveyancing/property

1 stars

19/12/16 - Reviewed by Anonymous

I wouldn't recommend this company they are shocking they are so slow. Waste your time constantly you have to call them about 5x a day to get an update every time you speak to them they tell u a different story. They blame everyone else even though it's their fault. They have ruined our Christmas we have a 5month old baby and they have really messed us around. Don't go with this company. I have only given them 1star because it won't let me give them none.

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Shoosmiths LLP

General Legal advice

5 stars

27/11/16 - Reviewed by Fionn

Excellent conveyancing service..competitive fixed price, efficient, informed, personal, prompt and kept me in the loop at all times. Highly recommended. Bought and sold property through them this year, 2016, and very happy with them.

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Shoosmiths LLP

General Legal advice

1 stars

13/11/16 - Reviewed by Kit


I have instructed Miss Wanda Wong behalf of me regarded the children case and finance case on 2014 till 2016 . It was nightmare!!! The service were an appalling and very unlawfully .. dishonestly advised , lack of experience. Everything gone wrong. The worst things were , she wasn't working on Finance case ... And took the case mess things around.
Also the firm Zelin & Zelin her parnet Mr C Tong... Very dishonest, not work on divorce area and took the divorce case over cost the client... Specially take advantage on Chinese community because some Chinese client lack of education.
If you use Zelin & Zelin please aware of the conduct with them and must request the cost beforehand otherwise ... They will over cost for a letter £2000!!! Can't trust them

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Shoosmiths LLP

Will and probate

1 stars

12/11/16 - Reviewed by Anonymous

Ongoing just be warned they are very very slow as below nothing gets without prompting the only thing they are quick on is charging you.......a lot !

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Shoosmiths LLP

General Legal advice

1 stars

10/10/16 - Reviewed by Anonymous

Terrible. I had to change solicitors after 6 weeks of nothing being done despite phone calls and emails to chase them. Avoid.

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Shoosmiths LLP

Conveyancing/property

4 stars

01/08/16 - Reviewed by Anonymous

We felt that the overall service was efficient and professional throughout. During the entire conveyancing process (which was difficult for many reasons not related to the work undertaken by Shoosmiths) our case handler Arani looked after us in a very professional, knowledgeable yet personal way. She was always readily accessible and provided answers to the many questions we posed. She was calm and reassuring throughout and we felt comforted during the many difficult and protracted negotiations that arose throughout our lengthy sale/purchase process.
I would happily recommend Shoosmiths in any conveyancing matters, especially if Arani is looking after proceedings!

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Shoosmiths LLP

Conveyancing/property

1 stars

16/04/14 - Reviewed by Anonymous

Slow. Really slow. Nothing gets done without prompting.

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