71 reviews (2/5) and information for Slater and Gordon UK Limited, Manchester

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2.0 stars average for Slater and Gordon UK Limited from 71 reviews  
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Accreditations

The Law Society Accredited - Children LawThe Law Society Accredited - Clinical NegligenceThe Law Society Accredited - Criminal LitigationThe Law Society Accredited - Personal InjuryLexcel Legal Practice Quality MarkThe Law Society Accredited - Conveyancing Quality

How to find us

58 Mosley Street, Manchester, Greater Manchester, M2 3HZ

Other branches


Languages spoken Afrikaans, Cantonese, English, French, German, Hakka, Hindi, Punjabi, Urdu 
Size of firm 58 solicitors


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Reviews

2.0 stars average for Slater and Gordon UK Limited from 71 reviews

Based on 71 review(s)

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Summary

5 stars   15
4 stars   0
3 stars   0
2 stars   0
1 stars   56

Legal services at this branch

  • Administrative and public law
  • Advocacy
  • Children
  • Clinical negligence
  • Commercial litigation
  • Commercial property
  • Consumer
  • Conveyancing - residential
  • Corporate finance
  • Crime - fraud
  • Crime - general
  • Debt and bankruptcy - personal
  • Debt recovery
  • Dispute resolution - civil mediation
  • Dispute resolution - commercial mediation
  • Employment
  • Family - general
  • Family - mediation
  • Human rights
  • Immigration - nationality and citizenship
  • Insurance
  • Landlord and tenant - residential
  • Licensing gaming and betting
  • Litigation - general
  • Mental health
  • Personal injury
  • Planning
  • Private client - Probate
  • Private client - trusts
  • Private client - Wills
  • Professional negligence
  • Travel and tourism


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Slater and Gordon UK Limited

Employment law

1 stars

15/09/20 - Reviewed by JR

I was first attended by a proactive solicitor, unfortunately, he was leaving the firm.
A different solicitor took my case and that was the beginning of my anxiety and lack of sleep.

I decided to account with them because of their name and be one of the top firms in the UK... error.
Since the minute 1, the advice was to settle with a low offer. My solicitor didn't trust me, despite the obvious evidence, and didn't believe in the case nor its cause.
I told him that I want to prove that I was unfairly dismissed, and his advice was always to settle and give up.
During the process, I raised a complaint against him (4th August), they told me that the 26th of August I will have a response, I chased a response the 29th of August and today (15th of September) I've emailed them again chasing a response.

I asked my solicitor to raise a Subject Access Request, and, seeing his lack of proactivity, I decided to take over the case and do the things by myself. I raised the SAR and, when my ex-company decided to negotiate, I was telling my solicitor what to say and what was the strategy against them.

In a couple of occasions, he didn't disclose the whole information from the counterpart, something vital for me to decide the strategy. In the end, I've ended up with 3 times more than what he advised me at first and other bonuses.

The only thing that they do ASAP and are really good is to send invoices. To reply to emails, know from them, advise, etc. they are quite slow, but the invoices arrive the same day.

The reason for me to have a solicitor was the peace of mind and have a professional lawyer covering my back. For me, this was a total mess, anxiety, lack of sleep, nervous every time that I see his name or phone number and abandonment. The worst part was to feel that he gave up, he didn't trust me and was more focus in close the case and collaborate with the counterpart than seek my goal.

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Slater and Gordon UK Limited

Conveyancing/property

1 stars

14/09/20 - Reviewed by Anonymous

Currently selling my property with Slater & Gordon. Awful service, no ownership taken, I've been passed between 6 different conveyancers/paralegals, coming to me with queries that I either answered over 2 months ago or that they can/should investigate themselves.
Constantly chasing them as it's S&G who are holding the sale of my property up, but I'm repeatedly getting ignored!
Tried to phone the Client Care team where the online complaints procedure reads 'an informal chat can put matters back on track' however no answer after multiple tries! Alternatively had to send them an email marked 'urgent' and advising I'm incurring uneccesary charges but still heard nothing back.
Even after advising the 6 members of staff that I was filing a complaint I was ignored.
Service great at the beginning when they want to lure you in but we are (what should be) at the final stages (after I took matters into my own hands and send responses/documents directly to the estate agent/buyers solicitor) and don't appear to be getting anywhere fast.
Disgusted, will never use again or recommend to others.

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Slater and Gordon UK Limited

Conveyancing/property

1 stars

09/09/20 - Reviewed by Gobiraj

I have started the conveyancing with them almost three-months ago , but I have struggling to get the response for each query I sent to them.
Most of the time , I had to e-mail them but I have had no response at all.

When I call my case worker , she always says that she would do it and send to me the appropriate response but I never received e-mails on time.

I still have not had my searches report though I start this process three months ago. Mean while seller-solicitor is moving fast and they are very eager to finish off this process asap.

Now I am bit scared that I will loose this property because of my case worker's irresponsible.

I will never ever go with them when I buy next property.

I even have made complaint to the 'clientcare' team as it has been requested. But I have had no response for more than 3 weeks from any of their staff.

Can some one please suggest me if I can take any legal action as I lost money and valuable time with them.

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Slater and Gordon UK Limited

Personal injury

1 stars

07/09/20 - Reviewed by Wal Smith

I chose Slater Gordon for my personal injury claim because I thought they would be the real deal. Matthew Rowden who is dealing with my case never takes my calls, his line is always busy, voicemail! I’m I just the unlucky one that has made 11 attempts in 14 days to always find his line busy??? He then acknowledged an email and told the administration to tell me that he was busy and would return my call or answer my email that day. 2 weeks later no call or email just lame excuses from the receptionist every time I call! 2 years later and still no outcome on my claim! Terrible service, poor client communication skills and just all round crap service
Wish I chose another........!

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Slater and Gordon UK Limited

Personal injury

5 stars

07/09/20 - Reviewed by Rkeeble

What can I say. My solicitor was called Michael hardacre all round he was just an amazing man. I was going through the hardest time of my life and couldn't see a way forward he always put my mind at ease and in the end got me the best possible outcome so a big thanks to him and everybody involved in my claim. Would 100% recommend to anyone definitely with life changing injuries excellent company

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Slater and Gordon UK Limited

Conveyancing/property

1 stars

07/09/20 - Reviewed by Anonymous

Saddly I did not read other people's reviews online first before using Slater&Gordon conveyancing team' service, I have to say I completely agree with the above negative reviews.
Their conveyancing team's service is absoluately shocking! The main problem is they don't keep you informed of what's going on, where you are up to at each stage. They asked you to pay an initial payment then they just disappear, nowhere to be found. You can phone their office and leave a message, but no one gets back to you. They sent you one email about your conveyancing update, then you replied to ask for more questions, no replies!!! Next time you got email would be 4 weeks later. Both myself and my agents contacted them and they just ignored us. I have never seen any solicitor is such arrogant.
They have this online portal you can log in and check the whole process, but no one updates that portal so all the information are not up to date and completely pointless.
I would not recommend their service to anyone, they don't give a xxxx about your conveyancing, and they just do the paperwork and get money. At least from a customer's point of view, for them it is just routine, there is not customer service at all!!

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Slater and Gordon UK Limited

Conveyancing/property

1 stars

04/09/20 - Reviewed by Peter

After a promising start and engagement I was then asked to pay £200 towards the fees which I paid in good faith. Since then, I have been contacted once at the request of one of their legal administrators. Other than that, no updates, no response to emails and phoning is a waste of time. Was even cut off by 'online chat' today after noting my case was about conveyancing!! No idea if work has even started some 7 weeks ago. Just sent a formal complaint asking for my money back. Will pursue this further as their attitude is a disgrace to the legal profession.

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Slater and Gordon UK Limited

Conveyancing/property

1 stars

24/08/20 - Reviewed by Anonymous

I agree with all previous negative reports on Slater & Gordon Manchester. Completely inept incompetent & totally unprofessional. They employ staff who seem to know little about conveyancing - they don't return calls or emails or disappear altogether Have escalated complaint to Management who are also totally lacking in customer service skills. Appalling lack of service altogether- avoid this company!

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Slater and Gordon UK Limited

Personal injury

1 stars

15/08/20 - Reviewed by Colleen

The service was a let down. Poor to absolutely no service. No call back. No reply on emails, left messages with receptionist waste of time.
You can get cheaper, well worth to shop around. Don't get pulled in by this company.
I would recommend to others to give Slater and Gordon a great big No Go!!!! If you prepared to wait more than a year and pushing for answers then this is your Lawyers but for me, my family and my situation. I think I'm more damaged from Slater and Gordon than my actual injury claim

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Slater and Gordon UK Limited

Criminal

5 stars

15/08/20 - Reviewed by Duane Tudor

Brilliant hlept my friend

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Slater and Gordon UK Limited

Conveyancing/property

1 stars

14/08/20 - Reviewed by Anonymous

I would not recommend at all. Since paying a deposit 5 weeks ago for a sale, purchase & lease extension I've heard nothing. They aren't answering emails or calls and have provided no updates whatsoever during this time. They aren't even responding now I've lodged a formal complaint. I'm having to ask for a refund so I can instruct another solicitor. Appalling service!

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Slater and Gordon UK Limited

Conveyancing/property

1 stars

13/08/20 - Reviewed by Anonymous

I cannot stress enough how bad Slater and Gordon have been in handling my file.
They never answer the phone, they do not respond to emails and have made so many mistakes with my conveyancing.
I am now seeking advice from the Legal Ombudsman.

Please, please, please, spend a little more and go elsewhere. I wouldn’t recommend this firm to my worst enemy.

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Slater and Gordon UK Limited

Conveyancing/property

1 stars

31/07/20 - Reviewed by Anonymous

Currently using this solicitor for a conveyancing transaction. They are avoiding my calls and emails so I can't even get an honest status update. I then tried to go through the complaints department and even they didn't call me back! If I was starting this process again I would chose another solicitor.

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Slater and Gordon UK Limited

General Legal advice

1 stars

03/07/20 - Reviewed by Anonymous

I work for Overland Health which is a sister company that forms part of the Slater Gordon group and has been for nearly 6 years. Our company was treated as an afterthought since pretty much day 1 due to being located in Malta. We were forced to operate with bare bones staffing levels, for subhuman wages, all while other divisions in the Group added Heads of department left and right, and made up phony management positions to reward incompetent staff. All the while Overland Health remained its top performing and consistently most profitable part of Group year after year. Well just this week we were given the delightful news, smack bang in the middle of a global pandemic, that Group have taken the decision to close down Overland Health. Not because of losses due to to lock downs or other COVID related issues. No they are closing Overland Health because they found themselves a more profitable arrangement with a different rehabilitation provider. To make matters worse, nobody from Group level even had the courage to face us and give us the news themselves. We were told by our general manager, who himself is now out of employment, over a video conference call. So now 30+ loyal employees who have put up with Group's politics, neglect, and disrespect, some who have worked for Overland for over 10 years, will now find themselves unemployed in a world which is on the verge of a global recession. All because some fat cats at Group found a way to add a few extra £££s to their bank accounts. Thanks for nothing Slater Gordon.

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Slater and Gordon UK Limited

Personal injury

1 stars

09/06/20 - Reviewed by Saqib

The worst company I have some accross this year. The way I have been treated and spoken to as a new potential customer is deplorable. Every request to speak to a manager has been denied. Worst part is the care team Lucy was just as rude and unhelpful.

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Slater and Gordon UK Limited

Driving

5 stars

14/05/20 - Reviewed by kathy rippon

I was treated with great professionalism and kindness by Robert Foster following an RTA
would highly recommend them.

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Slater and Gordon UK Limited

General Legal advice

1 stars

14/05/20 - Reviewed by Robert

I did not receive any meaningful service from this firm at alland accordingly a score of 8% would be far far too high. Initially I instructed the firm to join me in a class action . However almost immediately after I had a change of mind and instructed them not to join me as a claimant in the action and withdrew my instructions. Nevertheless the firm without any authority joined me in the class action thereby purporting that they had my authority to do so. As a result I have been put to considerable inconvenience and my claim had to be withdrawn. When I complained initially there was no apology and they attempted to justify their action as being for my own protection and there was no apology.My subsequent complaint to the Legal Ombudsman was upheld and their service was found to be both unreasonable and poor both by joining me in the claim contrary to my instructions and also in failing to follow their own complaints procedure. Despite being awarded a monetary sum by the Legal Ombudsman the firm has failed to pay the sum by the date directed and is yet to be paid. Since the sum is only a few hundred pounds and I was informed initially by them it would be paid as soon as they could I personally would be very concerned if I had any financial dealings with this firm. As to their paperwork stating that “customer service is fundamental to everything we do “ from my experience this is merely window show and a nonsense. I would certainly not wish this firm to act for me in the future.




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Slater and Gordon UK Limited

Personal injury

1 stars

18/03/20 - Reviewed by Sara

I am not recommending this company at all, I had a car accident in feb 2016 , it was a very simple and straight forward case and I reported the accident to this company and it took more than 4 years up to now and now they are telling me that they can not handle my case any more because of the mistake that they made from the first point and they just mislead me with the statement that they wrote , they did not keep me informed for a very long time and always I had to chase them, they keep passing my case to other handlers and again different stories and delays. I am so disappointed with the service I have received.

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18/04/20 - Response by liam

They have done the exact same to me with a personal injury claim. Avoid

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18/04/20 - Response by liam

They have done the exact same to me with a personal injury claim. Avoid

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Slater and Gordon UK Limited

General Legal advice

1 stars

12/03/20 - Reviewed by Anonymous

An absolute bunch of idiots who don’t know what they are doing .
Without going into detail as I would be here all day all I can say is stay clear.

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Slater and Gordon UK Limited

Personal injury

1 stars

07/03/20 - Reviewed by RAH1711

I have been verbally abused and neglected by Adam Mckessy the manager of Manchester brunch for my personal injury claim all because I asked for a tracking number. He hang up on me and next day send me a letter saying they withdrown from my case without my instructions after 2 years of pure mental torcher with this company. Now i cant get through complain team and they refuse to send me my documentations. Hello is anyone from this company reading this review can get back to me ASAP and tell me what is hoing on ? You cant just neglect people like this .

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Slater and Gordon UK Limited

General Legal advice

5 stars

21/02/20 - Reviewed by Carol Cox

I’ve been very impressed with the service I’ve received from Slaterand Gordon all the staff I’ve come into contact with have been outstanding, would like to mention sally So who has been very helpful. Would definitely recomend this firm.

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Slater and Gordon UK Limited

General Legal advice

1 stars

11/02/20 - Reviewed by Anon

Awful firm. Unprofessional and incompetent at even the most basic administrative tasks. I have had to chase them to confirm receipt of documents, and to confirm nothing is outstanding. Then I get emails chasing me for further info! The Legal Adviser I've been dealing with has a serious attitude problem. I would not recommend these at all.

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Slater and Gordon UK Limited

Personal injury

1 stars

30/01/20 - Reviewed by Anonymous

I went with this solicitor because it was recommended by my insurer, they have been terrible in terms of customer service, for months they were sending me letters telling me to sign something but hadn't sent me the document i needed to sign, i emailed my claim handler and called on multiple occasions with no response, or someone else would answer and tell me i would receive a call back, i complained about the service and was assured a call back, still waiting to settle my claim...

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Slater and Gordon UK Limited

Personal injury

1 stars

22/01/20 - Reviewed by Louise Scott

Personal injury claim. Matthew Rowden continually failing to update me on progress. Its been nearly 2 years since my accident and nothing has been done. Terrible service with nothing but excuses from Slater and Gordon. Wish I had gone elsewhere.

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Slater and Gordon UK Limited

General Legal advice

1 stars

22/01/20 - Reviewed by J Woolcock

Phoned this company on Friday to see if my car qualified for inclusion in VW group action claim, as advertised by this firm on Facebook. Phone option 4 took me to an answer machine which I could not use because 'this voice mail is full and cannot receive any messages'. Rang back. Tried option 1. Unhelpful young man said he would put me through to the claims department. No one picked up. Eventally transferred to lady on switchboard. Told her my request. Unable to put me through to claims dept. as 'number was in the process of being changed'. I was asked to give details of my car, my name and telephone number - with a promise that someone wold phone me back. Of course they never did.
End of relationship with S&G. I hope you have better service than I did.
Another claims firm dealt with my query quickly and efficiently yesterday. It was not a difficult question to answer professionally and accurately. S&G failed in every respect.

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Slater and Gordon UK Limited

Will and probate

1 stars

05/12/19 - Reviewed by Anonymous

My husband and I had the misfortune to choose Slater Gordon to prepare Wills and Power of Attorney.
3 years on, after many emails and letters we still do not have a Will or Power of Attorney, the sheer lack of professionalism, failure to respond to emails and telephone calls has resulted in us being forced to pay a bill of £840, they handed over my account to a very aggressive debt collecting agency, and after numerous calls / text / emails from them I feel I have no choice but to pay and then take this to the Legal Ombudsman, which I have done.
DO NOT USE THIS COMPANY THEY ARE UTTERLY SHOCKING

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Slater and Gordon UK Limited

Will and probate

5 stars

30/11/19 - Reviewed by Alan Stockton

Myself and my wife have just had Wills drafted by this law firm.The service provided by Qudsia Anwar was excellent.
I would recommend this company.

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Slater and Gordon UK Limited

Driving

1 stars

06/11/19 - Reviewed by E

I only went with SGS because it was recommended by my insurer, but I really wish I'd looked elsewhere. It took 2.5 years to get my case settled (despite the other driver admitting fault), during that time my case was given to 4 different handlers (a number of them left, which is telling) and there was no contact from them. Having to chase up what was happening with my case every few months for an update was frustrating, any communication would have been appreciated. In the end I received 1/3 the minimum estimate they had given and didn't get payment for basic expenses. Ultimately it was the poor communication, poor customer service and inaccurate claim estimate that did it for me. I would have contacted the ombudsman, but after it dragging on for so many years I didn't want to have to deal with them a minute longer, it was like a weight off my shoulders. Hopefully I'm never in that situation again, but if I was I wouldn't consider SGS.

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23/01/20 - Response by Kelly

Contact review my claim or another review company. We are taking SG for negligence after the other solicitor reviewed it and said that the files were a horrendous mess, they had let one case expire. There were issue after issue and the claim handlers just don’t know what they are doing. A reviewing lawyer will look to get the money you should have got directly from this shower of sh**. I know it’s time and effort but don’t let them get away with it.

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Slater and Gordon UK Limited

Personal injury

1 stars

28/10/19 - Reviewed by Alan

Absolute joke of a firm. Appalling service from beginning to end. I see they are owned by a New York hedge fund. Nothing more to be said !

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Slater and Gordon UK Limited

General Legal advice

5 stars

23/10/19 - Reviewed by Linda Scurrah

I have included a review already but forgot to say it applies to the Manchester office.Poppi Gallagher is the excellent legal advisor who oversaw my case in the end.She was totally professional communicated regularly and kept me fully informed securing a very good outcome.Thanks also to Rukchar Parvin for completing the process swifly in Poppis absence.Thanks to both of you ????

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Slater and Gordon UK Limited

General Legal advice

5 stars

23/10/19 - Reviewed by Anonymous

I have included a review already but forgot to say it applies to the Manchester office.Poppi Gallagher is the excellent legal advisor who oversaw my case in the end.She was totally professional communicated regularly and kept me fully informed securing a very good outcome.Thanks also to Rukchar Parvin for completing the process swifly in Poppis absence.Thanks to both of you ????

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Slater and Gordon UK Limited

General Legal advice

5 stars

23/10/19 - Reviewed by Linda Scurrah

The company were arranged by my union.
There have been a few gaps in correspondence due to changing solicitor a few times.However since the latest legal advisor took.over the case the service has been really good.I was kept fully informed of what was happening and information dealt with swifly and professionally .I would highly recommend this group of solicitors .

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Slater and Gordon UK Limited

Personal injury

5 stars

09/10/19 - Reviewed by Anonymous

The service was excellent. Recommended to us by Mesothelioma UK. They dealt with the claim swiftly and compassionately. Would certainly recommend them.

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Slater and Gordon UK Limited

Personal injury

1 stars

07/10/19 - Reviewed by Rebecca

In the initial stages of reporting the awful accident, they were pleasant and understanding. I was injured and vulnerable and unable to object to their 25% of any money I would receive from the driver's Insurers..a difficult and troubling situation as the driver did not and refused to report his actions.

Then I was allocated a 'Case Handler' and never spoke to or met with a solicitor, though In the initial stages of reporting the incident I was promised a visit from a solicitor. I was sent a form to complete but it was for a driver not a pedestrian to complete. I was expected to arrange 6 physio visits to a gym they had selected, but the gym had shut down. The next gym wanted me to fill in a form I found difficult so they refused me admission.

I contacted the 'case handler' to ask for advice but had no reply.

I sent in photos of the obvious outside damage to my legs and wrote with medical information several times but my emails were ignored, at least there was never any acknowledgement from them. I was sent to see a private doctor in Harley St who saw me for less than 15 minutes, who then wrote a report dictating exactly when the injuries would heal.
I was then made an offer of £4,500 for foot, leg and right hip injuries that have worsened.

I do not know how they calculate but they are way off, considering the daily I am in after 17 months I am sometimes unable to walk.

I have tried three times to talk to Slater & Gordon in London, just a few miles from where I live, but the London number is immediately redirected to their Manchester office. I would not think of recommending them to anybody else.

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15/10/19 - Response by Anonymous

Yes my family member had same appalling service from slater and Gordon, our advice got to smaller firm and have your case handled properly, slater and Gordon did same thing no contact, substandard and bizarre so called 'medicals' that GMC are investigating. My friend said they were untruthful from start to finish and also do deals with opposition insurance firms, without your knowledge - and settle it with bogus Doctors (mobile Drs working for insurance companies (owned by solicitors!!!!!!! stay well clear) and work with whats left of this inhumane practice and find small firms who will at least act in your interest to get your claim sorted. SG did a deal with a company called Quindal and lost hahah theres reports in newspapers there going bust, couldn't happen to a better firm bye bye slater and Gordon. Justice funny old way of biting you back eh.

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Slater and Gordon UK Limited

Divorce

5 stars

30/09/19 - Reviewed by Manchester1990

The best solicitors to fight your corner! I struggled with a nasty unmarried couple dispute alone for over a year before biting the bullet and paying for proper legal support.

I had one previous experience with a cheaper less well known solicitor and I just felt completely let down and not a priority. But with S&G - from start to finish, I felt supported 100% and valued.

I can't tell you how much that meant for someone to simply say "I'm sorry you're going through this" even at the initial contact centre phase. Every team member showed me compassion whether it was at the call centre or in the office.

I needed to get a face to face appointment within 24 hours due to the nature of the problem and got given one as a priority. I was assigned Sarah Thompson, who was fantastic and cut through all the fog and laid out the facts so I knew where I stood, no more erratic questions to google!

I was updated regularly and she did everything she could to secure my best interests. I can't recommend S&G and Sarah Thompson enough. It may be expensive, but in my view, it's worth every penny for the weight they lifted off my shoulders.

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Slater and Gordon UK Limited

Personal injury

1 stars

12/08/19 - Reviewed by Anonymous

Incompetent fools, giving me a number for a Law firm who were - to put mildly- not happy with my calling; telling me that Slater and Gordon keep sending people to them, and they are NOT a law firm! Really bad experience!! Avoid them. All I got was some girl on customer services who clearly did not know anything.

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Slater and Gordon UK Limited

Personal injury

1 stars

17/07/19 - Reviewed by L-S1

I would not recommend this firm to anyone. I used their Manchester branch for a personal injury case and I started my case with them in 2014. Now it’s July 2019 and it’s still ongoing. That isn’t the main issue though, it’s their lack of transparency and communication with their clients that’s the problem. I was offered a large sum by the defendant to end the case, but they sat on the offer for over 3 weeks and only told me about it the day before the deadline before the offer was withdrawn. I asked them to secure an extension as they acknowledged they failed to tell me about the offer weeks ago and I didn’t have enough time to get all the information regarding what the offer would cover (although I wanted to accept the offer as the sum was good). They told me they had gained an extension, after no contact with them for 2 weeks I contacted them again about the offer only to be told via email the defendant had withdrawn the offer! I cannot even find out from them if they actually got the extension or they just lied about it to cover their error. I have asked for a copy of the withdrawal of the offer so I can see how long ago they withdrew it, however my email requests go unanswered. I have raised a complaint 8 weeks ago and I am still awaiting the outcome. They also falsely advertise themselves as a HEADWAY BRAIN INJURY SOLICITOR but I have since found out that the solicitor qualified for this position left the firm ages ago and they do not have a HEADWAY TRAINED SOLICITOR at their firm. I have now reported them to HEADWAY and hope they are permanently struck off their list. This is a word of warming to everyone, please don’t make my mistake and take the first firm you see top ranked on google...my mistake...do your due diligence and stay away from this firm.

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Slater and Gordon UK Limited

Personal injury

1 stars

29/06/19 - Reviewed by Anonymous

They keep calling me asking if I was in my motor at the time of accident they know full well I wasnt.
They want you to make false claims don't let them talk you in to it.
They take liberty with our uk law.

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Slater and Gordon UK Limited

Personal injury

1 stars

27/05/19 - Reviewed by Slipper of the Yard

Appalling. As others have already said, at a time when you are vulnerable, they ignore you and offer no customer service. So I received one phone call in 8 months virtually NO communication.
Then, 17 months after I initially spoke to them, a letter arrives on my birthday (which fortunately I did not open that day) basically saying I have no case, yet failing to even mention the person who was reckless which caused my injury in the first place. Totally unprofessional and I am pretty sure incompetent.
FIND A PROFESSIONAL SOLICITOR, NOT THESE CLOWNS

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Slater and Gordon UK Limited

Personal injury

5 stars

09/05/19 - Reviewed by Chapman

Somaya my solicitor was really helpful she keep me informed all along and talked me through my claim. I have recommended Slater and Gordon to a friend of mine who had a positive outcome with the company.

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Slater and Gordon UK Limited

Personal injury

1 stars

20/04/19 - Reviewed by Antony

They charge 400 a hour plus vat and I done all three work for them useless money grabbing fraudulent company and staff pure scum

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Slater and Gordon UK Limited

General Legal advice

1 stars

16/04/19 - Reviewed by Bas

A few weeks ago I contacted Slater and Gordon to make use of their service because on their website they came across as professional and efficient.

So far, their communication has been been a disaster, meaning, I haven't received any answer on my emails without me needing to call in and 'beg' for an answer.

I only get an answer on my emails (that is after responding to their request with inquiring about the next step) after calling in and when client services puts out an alert to the person who is suppose to help me. Then that person will actually email back.

It's time consuming, frustrating and a really bad experience so far.

I also tried calling the appointed person, leaving voice mails, but to no avail. Now I just got a response from a manger higher up that someone else is taking this case, we'll see where this ends. So far, no good.

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Slater and Gordon UK Limited

Personal injury

1 stars

09/04/19 - Reviewed by Mr nobody

Service appalling, charged 300 per hr, lied about many things , made up meetings I never had, ruined my case, untruthful should be charged with fraud and reporting to SRA .

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Slater and Gordon UK Limited

Personal injury

5 stars

01/04/19 - Reviewed by Gareth

Yes I would recommend to anyone else.

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Slater and Gordon UK Limited

Personal injury

1 stars

15/02/19 - Reviewed by Anonymous

slater and gorden now called slatergorden because their in debt see company houses. Hired for personal injury liability admitted and ruined my case. no communication no correct medical issues addressed, no losses even documented infact they wrote 0!!!!!!!!!!!!!!!! swapping solicitors not telling you, we are taking legal action against THEM for pain and suffering, loss of our case, bad handling, inappropriate advice, and none at all, and absconding altogether see you in court. I WOULD BEG ANYONE PLEASE DO NOT EVEN THINK ABOUT USING THEM . There Liverpool office solicitors are horrible.

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Slater and Gordon UK Limited

General Legal advice

1 stars

08/08/18 - Reviewed by Anonymous

Terrible do not hire them they don't communicate, drop your case after years, lie and work in coalition with insurance firms and MOBILE DOCTORS who work for both certainly NOT YOU the ''client. AVOID AVIOD AVOID AT ALL COST!!!
Im suing them. and evryone should they are cowboys and insidious.

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Slater and Gordon UK Limited

General Legal advice

1 stars

07/08/18 - Reviewed by Anonymous

if you want to deal with a company who does not return emails or phone calls this is the company you need.
customer service does not exist. do not use this firm.

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Slater and Gordon UK Limited

General Legal advice

5 stars

26/07/18 - Reviewed by Rudy Belte

Very efficient , excellent communicator, organised and coordinated multi disciplinary team to ensure all aspects of my claim were effectively managed . Professionalism at its very best .

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Slater and Gordon UK Limited

General Legal advice

1 stars

10/07/18 - Reviewed by Hamid

INCOMPETENT is the key word here. Terrible customer service and staff misinform you. My suggestion from dealing with them is that you avoid them at all costs. And if you try to complain they promise a manager will call you back and then you chase them again and again and the third time they tell you the manager is not in till 12pm, when you call at 12pm they say the manager is on holiday lol. (Make up your mind)

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Slater and Gordon UK Limited

Employment law

5 stars

03/07/18 - Reviewed by Graham

my case was a work related one witch was dragging in a bit but when bill singer took my case on it was resolved in six weeks all due to the tanassaty of Mr bill singer thank you so much

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Slater and Gordon UK Limited

Medical negligence

5 stars

10/06/18 - Reviewed by Ann

I would like to thank Slater and Gordon for taking my medical negligence case on 4 years ago
I won with a good result and particularly I would like to thank my solicitor Stephen Clarkson for his commitment to getting the right result for me

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Slater and Gordon UK Limited

Driving

1 stars

08/06/18 - Reviewed by Indi

Slater&gordon are very bad straight forward claim but there dragging it I tried to complain they told me take it to the oumbudsman my claim handler ask me to send him the complaint I took it to the care team and they threatened me because I put there email responses to me on social media don't ever use slater&gordon for anything.

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Slater and Gordon UK Limited

Personal injury

1 stars

11/04/18 - Reviewed by Anonymous

Absolutely pathetic company. Unprofessional, incompetent and a complete waste of time. Regrettably contacted this company in October 2015 with regards to a personal injury claim. Fast forward 2 and a half years and there's been little progress. Claim gets passed to a new individual/office every few months, then files are lost and information recorded incorrectly. In terms of correspondence, there basically is none. There also seems to be a great lack of desire amongst this companies employees to actually close and finish a case. AVOID THIS COMPANY LIKE THE PLAGUE!

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09/04/19 - Response by Anonymous

I would like to add that your review is spot on! I too had case drag on and on, swapped solicitors all the time , to raise price 300 pounds an HR) !! Made up meetings I never had, liars, incompetent, and Manchester office Jennifer macdade appalling services should be struck off for fraud, what else do you call it when claiming you had a service that never was ???

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Slater and Gordon UK Limited

Medical negligence

1 stars

15/03/18 - Reviewed by S Thompson

For anybody who is looking for a solicitor who is proactive and efficient, who calls you back in a timely manner or when they say they will call you, then do NOT contact Slater Gordon in Manchester.
Their calls are answered by some sort of a call center who have absolutely no idea who is who. I have been dealing with one New Case Manager who has not returned calls, who stated her colleague would call me back but the never, nothing has been chased up and this is day 8, so it has been a waste of 8 days of phoning them and getting absolutely nowhere. Currently whilst I am writing this I have been on hold to Slater and Gordon for 26 minutes to be told that they cannot find the department I require so they will send somebody an email! Seriously, how did you ever get offices in central Manchester when you can't train their people to even connect a call!

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Slater and Gordon UK Limited

General Legal advice

1 stars

18/01/18 - Reviewed by Kerri

Avoid this company like the plague, completely incompetent. My car was wrote off and I was left with a shoulder injury. My insurance appointed slater Gordon and it's been a nightmare from the get go. They took my car within a few days of the accident then rang months later asking to come and view the damage, they had no idea where they put my car, they have asked for the same information constantly, nothing is logged correctly. It's been a year now and there's still no end in sight. Utterly useless.

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09/06/18 - Response by anon

You do realise it’s not the solicitors who take the car it’s your insurance...

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Slater and Gordon UK Limited

General Legal advice

1 stars

19/12/17 - Reviewed by Mike

Be very careful with the no win no fee agreements , if they don’t win they will try to find a loophole in the contact to bill you at the end
Check everything along the way and make sure on every correspondence you mention the agreement

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Slater and Gordon UK Limited

Personal injury

1 stars

24/11/17 - Reviewed by Joe

Absolutely rubbish. Experts in car crashes, Told my insurance firm no documents required because it ain’t winnable. Disregarded witness evidence. Disregarded common sense. Pressured constantly for a settlement. Did nothing but send generic letters. FJ couldn’t not find her ear hole with a gps laser guided system. Total fabricator. Probably worked I. McDonald’s before landing this job. Absolutely useless. P.s company caught paying people to write positive reviews should tell you to stay clear

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Slater and Gordon UK Limited

General Legal advice

1 stars

03/11/17 - Reviewed by Alexis

If you want to be treated like a human then go somewhere else. After having a terrible ordeal with the NHS I approached Slater & Gordon due to their good reviews. I wish I hadn’t, they have made the whole experience even worse. They are only interested in making money and out of you and their communication is appauling. They have made me question persuing the Nhs even though they have admitted they are, without doubt, at fault, without going into personal details I would seriously look for other solicitors who actually are willing to listen with compassion and advice especially if your issue has caused you a major life changing, this is certainly not the place to go if you are vulnerable

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Slater and Gordon UK Limited

General Legal advice

1 stars

13/09/17 - Reviewed by Anonymous

I would give this Company zero stars if I could. Completely untrustworthy. Not interested in the client, it's all about making money. They give solicitors bad name

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Slater and Gordon UK Limited

General Legal advice

1 stars

09/08/17 - Reviewed by topman

this lot are the biggest crooks on the market they have taken over two years on my friends claim and still no end insight, they also work with insurers which is suppose to be illegal, insurance companies just as bad as claim companies

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09/06/18 - Response by Mr Man

Haha discussing law like you know what your on about...

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Slater and Gordon UK Limited

General Legal advice

1 stars

09/08/17 - Reviewed by topman

this lot are the biggest crooks on the market they have taken over two years on my friends claim and still no end insight, they also work with insurers which is suppose to be illegal, insurance companies just as bad as claim companies

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Slater and Gordon UK Limited

General Legal advice

1 stars

25/03/17 - Reviewed by Anonymous

Pannonne deserve NO STARS!!! Stay Away!!! They have no Skills they don't care and will not be committed to your case. They Lie and thieve they charged over 50,000 pounds for work that they did not do they are incompetent, and untrustworthy.

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Slater and Gordon UK Limited

Medical negligence

1 stars

17/06/16 - Reviewed by Anonymous

Rang on Monday 13 June to enquire if I had a medical negligence case, I was told all the medical staff were busy and they would call back as soon as one was free, it is now Friday 17 June and still waiting.
Obviously I will not be persuing my case with them.

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Slater and Gordon UK Limited

Conveyancing/property

1 stars

25/10/15 - Reviewed by Katie

They handled a purchase of a property. They never gave me the proper advice, so that I can make a clear judgement regarding whether to continue with sale of property. All they were concerned about was finishing the sale of the property, so they can have their share. Very disappointed.

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Slater and Gordon UK Limited

Conveyancing/property

1 stars

08/12/13 - Reviewed by Anonymous

Absolute rubbish, incompetent, unprofessional solicitors!
Requested the same documents on numerous occasions, despite confirming receipt of them each time. Never answered the phone or responded to voicemails and emails. Had to stay on the phone and demand to speak to the case handler just to get an update (three different locums used so didn't even have one person allocated to the file). This case has been going on since the beginning of September and they have just raised the same enquiries again, requested a Fixtures and Fittings form for the third time and requested another Contract to be signed. Absolute shambles.
Don't waste your money on them!!!

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Slater and Gordon UK Limited

Personal injury

1 stars

19/06/13 - Reviewed by Anonymous

Disgusting service received. . Firm comes up on Google search, so they get a lot of people desperate for help. They meet to discus the " easy case" tests. AKA shall we bother with this one.
Utterly useless. No matter how serious the case is.

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Slater and Gordon UK Limited

Driving

1 stars

18/01/13 - Reviewed by Anonymous

This solicitor wants your case to go to court so they can charge you for more work. Avoid as they are just too money-orientated to have your best interests at heart.

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Slater and Gordon UK Limited

Commercial

1 stars

14/01/13 - Reviewed by Vince

I used Pannone for a Court case. I drafted and gave instructions to put in a part 36 offer at the outset. When it came to the end of the case I asked for a copy of the part 36 Offer and the answer I got was " I forgot"… but it was your fault because you didn’t remind me! So, instead of me getting all my costs, because of their negligence I could not claim them. Overcharging by the bucket load and more interested in chasing clients for bills (just before Court dates) than doing the work. From my 3 years experience of them AVOID

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Slater and Gordon UK Limited

Conveyancing/property

1 stars

18/12/12 - Reviewed by Anonaymous

They took months and months on conveyancing as acting on behalf of lender and asked me for same paperwork for more than 15 to 20 times and wasting my time.I would say no no no to them,
I would request everyone not to use them and they should be checked by SRA as they are not here to do the job but to waste time and money of hardworking people.
Hope that helps.

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Slater and Gordon UK Limited

Conveyancing/property

1 stars

19/06/12 - Reviewed by Owen

Sat for 3.5 weeks doing nothing on a simple conveyancing job representing a lender. Refused to answer any questions from the purchaser about when case would be dealt with. Did not return any phone calls, very difficult to actually get to speak to anyone dealing with a case.
DO NOT USE !!!

(would give 0/5 if the website would allow it )

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Slater and Gordon UK Limited

Commercial

1 stars

11/12/11 - Reviewed by Anonymous

I agreed with the owner of a "Charge" on a property to buy it off them. I used Pannone to draw up the Assignment to me. I wanted it done immediately on a standard assignment agreement and I was expecting it to take days to complete. It took months and months, and eventually it fell through due to their time wasting and dithering. The owner of the charge sold it elswhere. Pannone tried to (over) charge me for this, eventually they agreed because of their errors they would waive the bill. There was no compensation for loosing me the deal though. 0/10 is my score but I have to score at 1 star. Avoid like the plague.

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