106 reviews (2/5) and information for Slater and Gordon UK Limited, Manchester

07/01/22 - Reviewed by Peter

Worst Company I have ever dealt with... AVOID... Told me to take up the offer of physio, then when clam was settled charged me for it... Money was paid to them from othersicitors, only found out days later when I phoned. They never call back or respond to emails (actually they do if you bombard them with dozens and dozens of emails... (Recommended) Kept promising payment would be in my bank, still hasn't arrived as I write.
A company to be avoided at a costs

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29/11/21 - Reviewed by Grace

0 Stars for this absolute shambles of a company, 6 months down the line of selling our house and still no further forward, they promise completion and exhange dates just to appease us as they had not even drawn down the funds. They have been chased and chased, no one replies or comes back to you. Even the managers do not want to speak with you. Judging by the other reviews we are not going to get the house sale through anytime soon so we have pulled out of the sale costing us all additional money. Shambolic company!!

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22/11/21 - Reviewed by Rachael

No words can describe the shambolic conveyancing department, had my case since July 2021 still no further forward, they alter use to correspond with the sellers solicitor they refuse to correspond with myself, email daily and my emails continue to be ignored daily, the customer service team and Client care team acknowledge your complaint but do absolutely nothing, since they took my case I have had 3 team member leave the team with another three taking the case over, who are just as bad if not worse as they actually reply to your emails with “we will get back to you today” but don’t! Law society and legal ombudsman are obviously going to ha e to get involved in this one bit please please avoid them for conveyancing at all costs!!

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08/11/21 - Reviewed by JOSHUA CUMMINS

Honestly, i've been trying to call them for over three months to get an update on my case and literally NO-ONE has had the courtesy to pick up the phone and call me. We are due to complete on our property on 16th November. Its now 8th November and despite me calling and emailing daily, no one will tell me whats going on. They have also moved me to four different conveyancers since June. STAY AWAY/AVOID THIS SHAMBLES AT ALL COSTS

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08/11/21 - Reviewed by Ant

On first contact both me and my partner found the company very egger to help oh so we thought basically it was simply a sale, they kept us on the phone while we signed our e documents and gave all the details where prompt in getting us a consolation with a DR and then our treatment all via email. once the treatment started that was the end of contact, they do not respond to emails (5 so far the past few days) they wont let you talk to anyone if you pho. basically once you sign up you put to the bottom of a pile and forgotten about. All we wanted was an update from time to time and idea of timescale and possible amount of settlement, iv been out of work with my injury so as you can imagen money is an issue but iv been left not knowing where I stand. This company doesn't care about the customers just signing people up for there cut.

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07/10/21 - Reviewed by Anonymous

My case has been at a standstill for month. In the last 5 months very little has progressed. I have been assigned 4 different solicitors, 2 of which never worked on my case, and 2 of which ignore me for weeks on end.
They are the most unprofessional company with a customer service process that doesn't work. I've left 20+ messages and had 0 call back/responses. You can't get through to any person working on your case. Voicemails are not responded to.
S&G clearly have systemic issues that will not be quickly resolved. The company takes on as many cases as they can, without having the person-power to fulfil them. Money trumps service. The solicitors must have such a horrendous case load that means they can't satisfy any of their client needs. Please do not hire them. Go with a small company that cares about your case and providing a good service. It will be well worth the extra money!

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15/09/21 - Reviewed by Liza

I am at a loss to express just how bad the customer service is from Slater & Gordon. The service or rather lack of it really is the worst I have ever received. I instructed for conveyancing services in May 21 & despite endless phone calls & emails it is now mid September I have never once spoken to my case handler. If my sale doesn't complete by the end of September then the sale will collapse yet still no response from Slater & Gordon other than a standard generic email stating they will look into it. They really do not care abour their situation once you have instructed it's like you fall into a big black hole. You can never get past the switchboard asvisor who does the same thing everytime, apologies & says she will send another message to the case handler, apologising mean nothing if nothing changes the apologies very quickly become worthless. They're like robots who just read off a script with the same response " I apologise but the only thing I can do is send another message " after at least a dozen messages being sent its very apparent these messages are pointless.
The client care team are just as bad & send a generic we will look into & again no other response or follow up. I and have asked where and how I can make a formal complaint, surprisingly nobody seems able to advise me ot has bothered to reply as how I can actually do this.

Slater & Gordon you really do need to review your customer service as it's your clients who pay extortionate fee's for such appalling service, yet you appear to treat your clients so poorly once they have instructed, simply the worst customer service I have ever come across!

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06/08/21 - Reviewed by Roman

Very POOR service, no calls returned after three months of arranging my property purchase, no progress update available, people dealing with purchase changing without letting anyone know, people think it is serious company, NO it is NOT, After writing two complaints no one reply from so called customer service. Absolute joke and waste of time. BAD

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04/08/21 - Reviewed by Mongo

Do not use this firm. You will just be entering a world of frustration and disappointment. If I could leave a lower score I would. Their idea of customer service is none existent. The only thing they can guarantee is that they will consistently get everything wrong. I am still waiting after 14 months for them to process a simple land transfer. I recommend that you do not pay them anything until all of the transactions are complete. Oh, and by the way, do not expect to get any form of proactive communication from anyone at this firm. Ever.

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10/07/21 - Reviewed by David

The conveyancing undertaken by Slater Gordon is the worst experience I have ever experienced, almost zero communication, they refuse to respond to your agents and Ignore enquiries from the associated solicitors , they do not ever answer the phone and only emails are sporadically responded to but not to answer any questions. I strongly suspect they are only after the fee for time used for searches etc and have no actual intention to complete any sale or purchase , I believe they are ethically corrupt and have no customer care at all in their operations. I have wasted a year along with the patient seller and have no idea where my sale is at other than “we’re chasing it” Be warned and advised , Do Not Employ this company to conveyance for you.

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08/07/21 - Reviewed by Dire Service

Absolutely dreadful service it is an ongoing nightmare…..no consistency, no communication, no replies and when asked if someone could call me back….advised yes it will be ‘as and when’ no timescales……how unprofessional and totally unacceptable.

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02/07/21 - Reviewed by Frankie Matthews

This Firm needs to be investigated. It is of no use to the members of the public. They are doing an extremely bad job. They do not act in a way that is conducive to people having positive outcomes in their cases. Why has this firm been allowed to have such bad service for so long? Their complacency places clients in a bad position and someone needs to take action.

This concerned an RTA matter. I underdstand that it had an office in Aldershot, which has now closed.

1. It took ages for my case to commence and Slater and Gordon sent me too many texts.

2. Every time I rang to ask about the progress about my case, I was not given any precise information and nothing was ever clear.

3. My File Handler kept changing. This is not the way to do things. Why go through so many File Handlers for such a simple process? It did not make sense and they seemed to change every few weeks. I often spoke to a middle-aged man who claimed to be a manager, but he did not act in a professional way. He did not appear to understand what he was doing and lacked the ability to explain things in a way people could understand. He was rude and abrupt. He should not be in such a role because he lacks compassion, treats people like rubbish and he lacks the skills to be able to interact with clients.

Each time I spoke to someone, it was as if they could not wait to end the phone call. Why was there such a high turn-over rate?
4. The customer service was awful. Although a few of the File Handlers were adequate, no one ever rang me back and some of the File Handlers were rude and abrupt. They spoke to me as if I lacked common sense, but I was just trying to familiarise myself with a process that was new to me. I cannot believe that they had the audacity to speak to me like that. How would they like it if they were struggling financially and physically and they were treated like that? They need to learn manners, compassion and how to treat people better. They also lied to me and told me that the Manager was out of the office for the day. When I rang an hour later, I was told that he was in the office.

I felt extremely bullied by some of the people with whom I spoke.

This place needs to be investigated. Clients are not being treated well and I know that many of the cases have reached limitation because the Firm does not handle
things that well and is not organised. There are so many negative reviews about this Firm that it warrants investigation and something needs to be done.

5. Claims are delayed too much and the whole process takes too long and they are not dealt with in any coherent manner. The way that clients are treated makes it clear that Slater and Gordon do not care about clients.

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18/06/21 - Reviewed by Maria Del Medico

attempted to use twice but are inept at supporting the Survivor. Child abuse experts these people are NOT

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02/04/21 - Reviewed by Edward Metcalfe

The Service was excellent and was cleared.They charged £12000 and they are meticulous and First Class.Would not hesitate to use them again.

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26/03/21 - Reviewed by Anonymous

I wouldn't give them 1 star if it was possible, do not use this company. It should be closed down, people pay money for a service they cannot provide.

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12/03/21 - Reviewed by Mr. Mistry

If i'd known how terrible and un-informative they were i would never have used them. My case went to court on 3/2/2021 and now into middle of march [ 12/3/2021 ] i have not had an iota of communication from them. Called over a dozen times, every time they say they would mark it urgent. If you like to know what's what and be informed with what's happening regards to your claim. I sincerly advise you to NOT USE them, you'd have more success squeezing water out of a rock , then getting a reply from them. I have now made a complaint with the legal ombudsman, they cannot do anything for 8 weeks, but even if i get a reply from Slater and Gordon i most certainly will be taking the complaint further because of their very poor and utter lack of communication with their clients

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09/03/21 - Reviewed by Lincsblue

We used Slater and Gordon for our remortgage. The service was excellent. Communication was regular and responses to queries were prompt. We were kept informed of every step of the process. Highly recommended

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09/03/21 - Reviewed by Paul

Not a problem from beginning to end, David Dunne was brilliant throughout my case, approachable friendly whilst being very professional. I would recommend Slater and Gordon to my family and friends without hesitation. Excellent service.

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06/03/21 - Reviewed by Ruby

Do not use this company, they literally harass you at every opportunity. Rang over 15 times in a week and left 10 voicemails. I told them to only call at 1pm as I was at work and my claim was regarding employment issues, yet they rang any time BUT 1pm. Obscene amount of phone calls forced me to take my business elsewhere.

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01/03/21 - Reviewed by DREADFUL

If I could leave less than 1 star I would. Appalling customer service, I used the conveyancing service, unbelievably slow, could never speak to anyone, phone just rang out. Didn’t reply to email, avoid at all costs!!!!!!

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08/01/21 - Reviewed by Anonymous

Awful service. Avoid. I spent an absolute fortune pursuing a claim on their advice and achieved nothing. Case collapsed before trial.

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17/12/20 - Reviewed by Peter

Good service was improved when Priyesh Mistry was put in charge of my case, didn't get the result but he was a big help. Thank you

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10/12/20 - Reviewed by RL

Absolutely shocking conveyance practice. Our sale fell through due to extremely poor service, nothing was done for weeks on end and when theY did, because they get paralegal to do the doing, it was a total messed up job. Delay and lack of response led to a nightmare
Do not go with this firm, it’s cheap for a reason
The sale fell through because of their sheer incompetence and lack of basic service

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10/12/20 - Reviewed by Andrew

The way this Law firm market there services calling you from numerous different telephone numbers and when you block them they still leave you a message saying they want to discuss your non existence accident claim, is a disgrace and in complete breach of GDPR rules. A illegale marketing scam.

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09/12/20 - Reviewed by kev

I would never recommend going to this company in a million years. We were tied into a contract with them following a car accident. My wife and I were on oramorph and pain killers at the time, and to be honest we would have signed anything at the time. Biggest mistake of my life. In five years, which is how long they took to settle my claim, even though the other insurance company accepted responsibility 10 days after the accident.(we weren't to blame) I was dealt with by 14 handlers. Not solicitors. As far as I can tell, they did not negotiate for my settlement, they just kept advising me to settle for the offer made by the other party. In the end this company told me to accept because they had missed the court deadline for most of my medical evidence. I feel they weren't working in my interest at all. I could have done better on my own, without them. Avoid at all costs

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01/12/20 - Reviewed by S&L Segat.

Terrible. I asked the receptionist at the Manchester office to speak to the person responsible for my children's case and he just kept quiet. I asked if there is anyone to speak and he just said no. Terrible attitude. I suggest you get hold of the Law Society and Legal Ombudsman. I wonder who has had a positive experience with them.

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28/10/20 - Reviewed by Anonymous

The service is very bad they never contact you I've emailed them about 8 times I've emailed the complaints department and customer service I've spoken to the switch board 5 times they asked for a recall straight away but no reply I wish u never chose Slater and Gordon big mistake I would not recommend this company to anyone

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10/10/20 - Reviewed by Ninetyfour

Started Conveyance which was going smoothly and I took their expedited service. The team leader went on leave without notification or the giving my file to others to look after.

Slater and Gordon had technical issues last week where emails would not go through, but then the Conveyance Team then ignored emails and calls and provided only a apparent generic response which made no sense to me.

Their phone app is useless, they provided a lease to sign without legal advice which is irresponsible.

I am distressed and at a total loss as to what they are doing and considering a number of other reviews left by others in last few days I am not alone. I don’t know why they have gone from very proactive to not being contactable and not doing any work.

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Follow up 30 September 2020. Slater and Gordon Lawyers UK sent out an email to me, but no actual work has been done to repair the situation since last week despite sending urgent voicemails direct to named employees, or via emails sent to Conveyance Team from the Customer Services today.

I am distressed and upset by all this, its such an awful experience they are putting not just me through and they are forcing us all to have to issue a formal complaint to Legal Ombudsman but this will not help us with the loss of our properties.

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Follow up 2 October 2020.

Still no reply or response to urgent emails and voicemails. Shame on this Company the Legal Ombudsman should shut down their conveyance department.

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Follow up 5 October 2020.

Still no reply or response to urgent emails and voicemails.

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Follow up 7 October 2020.

Still no reply or response to urgent emails and voicemails.

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Follow up 9 October 2020.

I have had no reply, I see from the other negative and very detailed reviews over the last two days there is a big problem with Slater and Gordon Conveyance team. I have reported them to the Legal Ombudsman and shall if necessary litigate then for breach of contract.

Will keep updating this with the progress of the complaint.

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29/09/20 - Reviewed by Mark be an taylor

I would not like to recommend dreadful service I would advise people look for their legal representation elsewhere. The service is appalling and most definitely disappointing, too feel ignored when your paying for the privilege is not a position I like to be in. The entire journey from beginning to date has been nothing short of disgusting. The app that they provide has been updated once and was incorrect, the lack of communication is ridiculous. A total lack of respect for their clients.

I made an official complaint to there complaints department they where supposed to respond by 11th September and still nothing even after two more emails, some complaints system, not sure why expected anything more really this just sums up the whole experience, no doubt they will still want their bill paid in full. It’s high time solicitors like these should be held accountable.

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29/09/20 - Reviewed by Anonymous

Extremely poor service, Karen Ashton, based in Liverpool branch, has been refusing to respond to my wife’s calls and emails. More importantly, Slater and Gordon Solicitors have been reluctant to deal with my wife’s complaint and have refused to release her personal file. This is a serious breach of the Data Protection Act. This case will have to go to the Informations Commissioner, the Legal Ombudsman and the law society. We will take this company to court if we have to. In addition, their complaint procedure is misleading because the address where complaints are supposed to go does no longer exit. Furthermore, Despite a barrister has instructed Karen Ashton that there was a case to answer, she has recklessly operated in favour of my wife’s opponent, who has obtained my wife’s wages and other money by deception. Avoid this organisation !!!!

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15/09/20 - Reviewed by JR

I was first attended by a proactive solicitor, unfortunately, he was leaving the firm.
A different solicitor took my case and that was the beginning of my anxiety and lack of sleep.

I decided to account with them because of their name and be one of the top firms in the UK... error.
Since the minute 1, the advice was to settle with a low offer. My solicitor didn't trust me, despite the obvious evidence, and didn't believe in the case nor its cause.
I told him that I want to prove that I was unfairly dismissed, and his advice was always to settle and give up.
During the process, I raised a complaint against him (4th August), they told me that the 26th of August I will have a response, I chased a response the 29th of August and today (15th of September) I've emailed them again chasing a response.

I asked my solicitor to raise a Subject Access Request, and, seeing his lack of proactivity, I decided to take over the case and do the things by myself. I raised the SAR and, when my ex-company decided to negotiate, I was telling my solicitor what to say and what was the strategy against them.

In a couple of occasions, he didn't disclose the whole information from the counterpart, something vital for me to decide the strategy. In the end, I've ended up with 3 times more than what he advised me at first and other bonuses.

The only thing that they do ASAP and are really good is to send invoices. To reply to emails, know from them, advise, etc. they are quite slow, but the invoices arrive the same day.

The reason for me to have a solicitor was the peace of mind and have a professional lawyer covering my back. For me, this was a total mess, anxiety, lack of sleep, nervous every time that I see his name or phone number and abandonment. The worst part was to feel that he gave up, he didn't trust me and was more focus in close the case and collaborate with the counterpart than seek my goal.

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14/09/20 - Reviewed by Anonymous

Currently selling my property with Slater & Gordon. Awful service, no ownership taken, I've been passed between 6 different conveyancers/paralegals, coming to me with queries that I either answered over 2 months ago or that they can/should investigate themselves.
Constantly chasing them as it's S&G who are holding the sale of my property up, but I'm repeatedly getting ignored!
Tried to phone the Client Care team where the online complaints procedure reads 'an informal chat can put matters back on track' however no answer after multiple tries! Alternatively had to send them an email marked 'urgent' and advising I'm incurring uneccesary charges but still heard nothing back.
Even after advising the 6 members of staff that I was filing a complaint I was ignored.
Service great at the beginning when they want to lure you in but we are (what should be) at the final stages (after I took matters into my own hands and send responses/documents directly to the estate agent/buyers solicitor) and don't appear to be getting anywhere fast.
Disgusted, will never use again or recommend to others.

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09/09/20 - Reviewed by Gobiraj

I have started the conveyancing with them almost three-months ago , but I have struggling to get the response for each query I sent to them.
Most of the time , I had to e-mail them but I have had no response at all.

When I call my case worker , she always says that she would do it and send to me the appropriate response but I never received e-mails on time.

I still have not had my searches report though I start this process three months ago. Mean while seller-solicitor is moving fast and they are very eager to finish off this process asap.

Now I am bit scared that I will loose this property because of my case worker's irresponsible.

I will never ever go with them when I buy next property.

I even have made complaint to the 'clientcare' team as it has been requested. But I have had no response for more than 3 weeks from any of their staff.

Can some one please suggest me if I can take any legal action as I lost money and valuable time with them.

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07/09/20 - Reviewed by Wal Smith

I chose Slater Gordon for my personal injury claim because I thought they would be the real deal. Matthew Rowden who is dealing with my case never takes my calls, his line is always busy, voicemail! I’m I just the unlucky one that has made 11 attempts in 14 days to always find his line busy??? He then acknowledged an email and told the administration to tell me that he was busy and would return my call or answer my email that day. 2 weeks later no call or email just lame excuses from the receptionist every time I call! 2 years later and still no outcome on my claim! Terrible service, poor client communication skills and just all round crap service
Wish I chose another........!

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07/09/20 - Reviewed by Rkeeble

What can I say. My solicitor was called Michael hardacre all round he was just an amazing man. I was going through the hardest time of my life and couldn't see a way forward he always put my mind at ease and in the end got me the best possible outcome so a big thanks to him and everybody involved in my claim. Would 100% recommend to anyone definitely with life changing injuries excellent company

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07/09/20 - Reviewed by Anonymous

Saddly I did not read other people's reviews online first before using Slater&Gordon conveyancing team' service, I have to say I completely agree with the above negative reviews.
Their conveyancing team's service is absoluately shocking! The main problem is they don't keep you informed of what's going on, where you are up to at each stage. They asked you to pay an initial payment then they just disappear, nowhere to be found. You can phone their office and leave a message, but no one gets back to you. They sent you one email about your conveyancing update, then you replied to ask for more questions, no replies!!! Next time you got email would be 4 weeks later. Both myself and my agents contacted them and they just ignored us. I have never seen any solicitor is such arrogant.
They have this online portal you can log in and check the whole process, but no one updates that portal so all the information are not up to date and completely pointless.
I would not recommend their service to anyone, they don't give a xxxx about your conveyancing, and they just do the paperwork and get money. At least from a customer's point of view, for them it is just routine, there is not customer service at all!!

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04/09/20 - Reviewed by Peter

After a promising start and engagement I was then asked to pay £200 towards the fees which I paid in good faith. Since then, I have been contacted once at the request of one of their legal administrators. Other than that, no updates, no response to emails and phoning is a waste of time. Was even cut off by 'online chat' today after noting my case was about conveyancing!! No idea if work has even started some 7 weeks ago. Just sent a formal complaint asking for my money back. Will pursue this further as their attitude is a disgrace to the legal profession.

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24/08/20 - Reviewed by Anonymous

I agree with all previous negative reports on Slater & Gordon Manchester. Completely inept incompetent & totally unprofessional. They employ staff who seem to know little about conveyancing - they don't return calls or emails or disappear altogether Have escalated complaint to Management who are also totally lacking in customer service skills. Appalling lack of service altogether- avoid this company!

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15/08/20 - Reviewed by Colleen

The service was a let down. Poor to absolutely no service. No call back. No reply on emails, left messages with receptionist waste of time.
You can get cheaper, well worth to shop around. Don't get pulled in by this company.
I would recommend to others to give Slater and Gordon a great big No Go!!!! If you prepared to wait more than a year and pushing for answers then this is your Lawyers but for me, my family and my situation. I think I'm more damaged from Slater and Gordon than my actual injury claim

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15/08/20 - Reviewed by Duane Tudor

Brilliant hlept my friend

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14/08/20 - Reviewed by Anonymous

I would not recommend at all. Since paying a deposit 5 weeks ago for a sale, purchase & lease extension I've heard nothing. They aren't answering emails or calls and have provided no updates whatsoever during this time. They aren't even responding now I've lodged a formal complaint. I'm having to ask for a refund so I can instruct another solicitor. Appalling service!

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13/08/20 - Reviewed by Anonymous

I cannot stress enough how bad Slater and Gordon have been in handling my file.
They never answer the phone, they do not respond to emails and have made so many mistakes with my conveyancing.
I am now seeking advice from the Legal Ombudsman.

Please, please, please, spend a little more and go elsewhere. I wouldn’t recommend this firm to my worst enemy.

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31/07/20 - Reviewed by Anonymous

Currently using this solicitor for a conveyancing transaction. They are avoiding my calls and emails so I can't even get an honest status update. I then tried to go through the complaints department and even they didn't call me back! If I was starting this process again I would chose another solicitor.

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03/07/20 - Reviewed by Anonymous

I work for Overland Health which is a sister company that forms part of the Slater Gordon group and has been for nearly 6 years. Our company was treated as an afterthought since pretty much day 1 due to being located in Malta. We were forced to operate with bare bones staffing levels, for subhuman wages, all while other divisions in the Group added Heads of department left and right, and made up phony management positions to reward incompetent staff. All the while Overland Health remained its top performing and consistently most profitable part of Group year after year. Well just this week we were given the delightful news, smack bang in the middle of a global pandemic, that Group have taken the decision to close down Overland Health. Not because of losses due to to lock downs or other COVID related issues. No they are closing Overland Health because they found themselves a more profitable arrangement with a different rehabilitation provider. To make matters worse, nobody from Group level even had the courage to face us and give us the news themselves. We were told by our general manager, who himself is now out of employment, over a video conference call. So now 30+ loyal employees who have put up with Group's politics, neglect, and disrespect, some who have worked for Overland for over 10 years, will now find themselves unemployed in a world which is on the verge of a global recession. All because some fat cats at Group found a way to add a few extra £££s to their bank accounts. Thanks for nothing Slater Gordon.

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09/06/20 - Reviewed by Saqib

The worst company I have some accross this year. The way I have been treated and spoken to as a new potential customer is deplorable. Every request to speak to a manager has been denied. Worst part is the care team Lucy was just as rude and unhelpful.

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14/05/20 - Reviewed by kathy rippon

I was treated with great professionalism and kindness by Robert Foster following an RTA
would highly recommend them.

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14/05/20 - Reviewed by Robert

I did not receive any meaningful service from this firm at alland accordingly a score of 8% would be far far too high. Initially I instructed the firm to join me in a class action . However almost immediately after I had a change of mind and instructed them not to join me as a claimant in the action and withdrew my instructions. Nevertheless the firm without any authority joined me in the class action thereby purporting that they had my authority to do so. As a result I have been put to considerable inconvenience and my claim had to be withdrawn. When I complained initially there was no apology and they attempted to justify their action as being for my own protection and there was no apology.My subsequent complaint to the Legal Ombudsman was upheld and their service was found to be both unreasonable and poor both by joining me in the claim contrary to my instructions and also in failing to follow their own complaints procedure. Despite being awarded a monetary sum by the Legal Ombudsman the firm has failed to pay the sum by the date directed and is yet to be paid. Since the sum is only a few hundred pounds and I was informed initially by them it would be paid as soon as they could I personally would be very concerned if I had any financial dealings with this firm. As to their paperwork stating that “customer service is fundamental to everything we do “ from my experience this is merely window show and a nonsense. I would certainly not wish this firm to act for me in the future.

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18/03/20 - Reviewed by Sara

I am not recommending this company at all, I had a car accident in feb 2016 , it was a very simple and straight forward case and I reported the accident to this company and it took more than 4 years up to now and now they are telling me that they can not handle my case any more because of the mistake that they made from the first point and they just mislead me with the statement that they wrote , they did not keep me informed for a very long time and always I had to chase them, they keep passing my case to other handlers and again different stories and delays. I am so disappointed with the service I have received.

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12/03/20 - Reviewed by Anonymous

An absolute bunch of idiots who don’t know what they are doing .
Without going into detail as I would be here all day all I can say is stay clear.

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07/03/20 - Reviewed by RAH1711

I have been verbally abused and neglected by Adam Mckessy the manager of Manchester brunch for my personal injury claim all because I asked for a tracking number. He hang up on me and next day send me a letter saying they withdrown from my case without my instructions after 2 years of pure mental torcher with this company. Now i cant get through complain team and they refuse to send me my documentations. Hello is anyone from this company reading this review can get back to me ASAP and tell me what is hoing on ? You cant just neglect people like this .

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21/02/20 - Reviewed by Carol Cox

I’ve been very impressed with the service I’ve received from Slaterand Gordon all the staff I’ve come into contact with have been outstanding, would like to mention sally So who has been very helpful. Would definitely recomend this firm.

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11/02/20 - Reviewed by Anon

Awful firm. Unprofessional and incompetent at even the most basic administrative tasks. I have had to chase them to confirm receipt of documents, and to confirm nothing is outstanding. Then I get emails chasing me for further info! The Legal Adviser I've been dealing with has a serious attitude problem. I would not recommend these at all.

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30/01/20 - Reviewed by Anonymous

I went with this solicitor because it was recommended by my insurer, they have been terrible in terms of customer service, for months they were sending me letters telling me to sign something but hadn't sent me the document i needed to sign, i emailed my claim handler and called on multiple occasions with no response, or someone else would answer and tell me i would receive a call back, i complained about the service and was assured a call back, still waiting to settle my claim...

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22/01/20 - Reviewed by Louise Scott

Personal injury claim. Matthew Rowden continually failing to update me on progress. Its been nearly 2 years since my accident and nothing has been done. Terrible service with nothing but excuses from Slater and Gordon. Wish I had gone elsewhere.

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22/01/20 - Reviewed by J Woolcock

Phoned this company on Friday to see if my car qualified for inclusion in VW group action claim, as advertised by this firm on Facebook. Phone option 4 took me to an answer machine which I could not use because 'this voice mail is full and cannot receive any messages'. Rang back. Tried option 1. Unhelpful young man said he would put me through to the claims department. No one picked up. Eventally transferred to lady on switchboard. Told her my request. Unable to put me through to claims dept. as 'number was in the process of being changed'. I was asked to give details of my car, my name and telephone number - with a promise that someone wold phone me back. Of course they never did.
End of relationship with S&G. I hope you have better service than I did.
Another claims firm dealt with my query quickly and efficiently yesterday. It was not a difficult question to answer professionally and accurately. S&G failed in every respect.

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05/12/19 - Reviewed by Anonymous

My husband and I had the misfortune to choose Slater Gordon to prepare Wills and Power of Attorney.
3 years on, after many emails and letters we still do not have a Will or Power of Attorney, the sheer lack of professionalism, failure to respond to emails and telephone calls has resulted in us being forced to pay a bill of £840, they handed over my account to a very aggressive debt collecting agency, and after numerous calls / text / emails from them I feel I have no choice but to pay and then take this to the Legal Ombudsman, which I have done.
DO NOT USE THIS COMPANY THEY ARE UTTERLY SHOCKING

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30/11/19 - Reviewed by Alan Stockton

Myself and my wife have just had Wills drafted by this law firm.The service provided by Qudsia Anwar was excellent.
I would recommend this company.

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06/11/19 - Reviewed by E

I only went with SGS because it was recommended by my insurer, but I really wish I'd looked elsewhere. It took 2.5 years to get my case settled (despite the other driver admitting fault), during that time my case was given to 4 different handlers (a number of them left, which is telling) and there was no contact from them. Having to chase up what was happening with my case every few months for an update was frustrating, any communication would have been appreciated. In the end I received 1/3 the minimum estimate they had given and didn't get payment for basic expenses. Ultimately it was the poor communication, poor customer service and inaccurate claim estimate that did it for me. I would have contacted the ombudsman, but after it dragging on for so many years I didn't want to have to deal with them a minute longer, it was like a weight off my shoulders. Hopefully I'm never in that situation again, but if I was I wouldn't consider SGS.

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28/10/19 - Reviewed by Alan

Absolute joke of a firm. Appalling service from beginning to end. I see they are owned by a New York hedge fund. Nothing more to be said !

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23/10/19 - Reviewed by Linda Scurrah

I have included a review already but forgot to say it applies to the Manchester office.Poppi Gallagher is the excellent legal advisor who oversaw my case in the end.She was totally professional communicated regularly and kept me fully informed securing a very good outcome.Thanks also to Rukchar Parvin for completing the process swifly in Poppis absence.Thanks to both of you ????

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23/10/19 - Reviewed by Anonymous

I have included a review already but forgot to say it applies to the Manchester office.Poppi Gallagher is the excellent legal advisor who oversaw my case in the end.She was totally professional communicated regularly and kept me fully informed securing a very good outcome.Thanks also to Rukchar Parvin for completing the process swifly in Poppis absence.Thanks to both of you ????

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23/10/19 - Reviewed by Linda Scurrah

The company were arranged by my union.
There have been a few gaps in correspondence due to changing solicitor a few times.However since the latest legal advisor took.over the case the service has been really good.I was kept fully informed of what was happening and information dealt with swifly and professionally .I would highly recommend this group of solicitors .

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09/10/19 - Reviewed by Anonymous

The service was excellent. Recommended to us by Mesothelioma UK. They dealt with the claim swiftly and compassionately. Would certainly recommend them.

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07/10/19 - Reviewed by Rebecca

In the initial stages of reporting the awful accident, they were pleasant and understanding. I was injured and vulnerable and unable to object to their 25% of any money I would receive from the driver's Insurers..a difficult and troubling situation as the driver did not and refused to report his actions.

Then I was allocated a 'Case Handler' and never spoke to or met with a solicitor, though In the initial stages of reporting the incident I was promised a visit from a solicitor. I was sent a form to complete but it was for a driver not a pedestrian to complete. I was expected to arrange 6 physio visits to a gym they had selected, but the gym had shut down. The next gym wanted me to fill in a form I found difficult so they refused me admission.

I contacted the 'case handler' to ask for advice but had no reply.

I sent in photos of the obvious outside damage to my legs and wrote with medical information several times but my emails were ignored, at least there was never any acknowledgement from them. I was sent to see a private doctor in Harley St who saw me for less than 15 minutes, who then wrote a report dictating exactly when the injuries would heal.
I was then made an offer of £4,500 for foot, leg and right hip injuries that have worsened.

I do not know how they calculate but they are way off, considering the daily I am in after 17 months I am sometimes unable to walk.

I have tried three times to talk to Slater & Gordon in London, just a few miles from where I live, but the London number is immediately redirected to their Manchester office. I would not think of recommending them to anybody else.

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30/09/19 - Reviewed by Manchester1990

The best solicitors to fight your corner! I struggled with a nasty unmarried couple dispute alone for over a year before biting the bullet and paying for proper legal support.

I had one previous experience with a cheaper less well known solicitor and I just felt completely let down and not a priority. But with S&G - from start to finish, I felt supported 100% and valued.

I can't tell you how much that meant for someone to simply say "I'm sorry you're going through this" even at the initial contact centre phase. Every team member showed me compassion whether it was at the call centre or in the office.

I needed to get a face to face appointment within 24 hours due to the nature of the problem and got given one as a priority. I was assigned Sarah Thompson, who was fantastic and cut through all the fog and laid out the facts so I knew where I stood, no more erratic questions to google!

I was updated regularly and she did everything she could to secure my best interests. I can't recommend S&G and Sarah Thompson enough. It may be expensive, but in my view, it's worth every penny for the weight they lifted off my shoulders.

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12/08/19 - Reviewed by Anonymous

Incompetent fools, giving me a number for a Law firm who were - to put mildly- not happy with my calling; telling me that Slater and Gordon keep sending people to them, and they are NOT a law firm! Really bad experience!! Avoid them. All I got was some girl on customer services who clearly did not know anything.

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17/07/19 - Reviewed by L-S1

I would not recommend this firm to anyone. I used their Manchester branch for a personal injury case and I started my case with them in 2014. Now it’s July 2019 and it’s still ongoing. That isn’t the main issue though, it’s their lack of transparency and communication with their clients that’s the problem. I was offered a large sum by the defendant to end the case, but they sat on the offer for over 3 weeks and only told me about it the day before the deadline before the offer was withdrawn. I asked them to secure an extension as they acknowledged they failed to tell me about the offer weeks ago and I didn’t have enough time to get all the information regarding what the offer would cover (although I wanted to accept the offer as the sum was good). They told me they had gained an extension, after no contact with them for 2 weeks I contacted them again about the offer only to be told via email the defendant had withdrawn the offer! I cannot even find out from them if they actually got the extension or they just lied about it to cover their error. I have asked for a copy of the withdrawal of the offer so I can see how long ago they withdrew it, however my email requests go unanswered. I have raised a complaint 8 weeks ago and I am still awaiting the outcome. They also falsely advertise themselves as a HEADWAY BRAIN INJURY SOLICITOR but I have since found out that the solicitor qualified for this position left the firm ages ago and they do not have a HEADWAY TRAINED SOLICITOR at their firm. I have now reported them to HEADWAY and hope they are permanently struck off their list. This is a word of warming to everyone, please don’t make my mistake and take the first firm you see top ranked on google...my mistake...do your due diligence and stay away from this firm.

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29/06/19 - Reviewed by Anonymous

They keep calling me asking if I was in my motor at the time of accident they know full well I wasnt.
They want you to make false claims don't let them talk you in to it.
They take liberty with our uk law.

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27/05/19 - Reviewed by Slipper of the Yard

Appalling. As others have already said, at a time when you are vulnerable, they ignore you and offer no customer service. So I received one phone call in 8 months virtually NO communication.
Then, 17 months after I initially spoke to them, a letter arrives on my birthday (which fortunately I did not open that day) basically saying I have no case, yet failing to even mention the person who was reckless which caused my injury in the first place. Totally unprofessional and I am pretty sure incompetent.
FIND A PROFESSIONAL SOLICITOR, NOT THESE CLOWNS

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09/05/19 - Reviewed by Chapman

Somaya my solicitor was really helpful she keep me informed all along and talked me through my claim. I have recommended Slater and Gordon to a friend of mine who had a positive outcome with the company.

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20/04/19 - Reviewed by Antony

They charge 400 a hour plus vat and I done all three work for them useless money grabbing fraudulent company and staff pure scum

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16/04/19 - Reviewed by Bas

A few weeks ago I contacted Slater and Gordon to make use of their service because on their website they came across as professional and efficient.

So far, their communication has been been a disaster, meaning, I haven't received any answer on my emails without me needing to call in and 'beg' for an answer.

I only get an answer on my emails (that is after responding to their request with inquiring about the next step) after calling in and when client services puts out an alert to the person who is suppose to help me. Then that person will actually email back.

It's time consuming, frustrating and a really bad experience so far.

I also tried calling the appointed person, leaving voice mails, but to no avail. Now I just got a response from a manger higher up that someone else is taking this case, we'll see where this ends. So far, no good.

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09/04/19 - Reviewed by Mr nobody

Service appalling, charged 300 per hr, lied about many things , made up meetings I never had, ruined my case, untruthful should be charged with fraud and reporting to SRA .

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01/04/19 - Reviewed by Gareth

Yes I would recommend to anyone else.

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15/02/19 - Reviewed by Anonymous

slater and gorden now called slatergorden because their in debt see company houses. Hired for personal injury liability admitted and ruined my case. no communication no correct medical issues addressed, no losses even documented infact they wrote 0!!!!!!!!!!!!!!!! swapping solicitors not telling you, we are taking legal action against THEM for pain and suffering, loss of our case, bad handling, inappropriate advice, and none at all, and absconding altogether see you in court. I WOULD BEG ANYONE PLEASE DO NOT EVEN THINK ABOUT USING THEM . There Liverpool office solicitors are horrible.

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08/08/18 - Reviewed by Anonymous

Terrible do not hire them they don't communicate, drop your case after years, lie and work in coalition with insurance firms and MOBILE DOCTORS who work for both certainly NOT YOU the ''client. AVOID AVIOD AVOID AT ALL COST!!!
Im suing them. and evryone should they are cowboys and insidious.

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07/08/18 - Reviewed by Anonymous

if you want to deal with a company who does not return emails or phone calls this is the company you need.
customer service does not exist. do not use this firm.

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26/07/18 - Reviewed by Rudy Belte

Very efficient , excellent communicator, organised and coordinated multi disciplinary team to ensure all aspects of my claim were effectively managed . Professionalism at its very best .

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10/07/18 - Reviewed by Hamid

INCOMPETENT is the key word here. Terrible customer service and staff misinform you. My suggestion from dealing with them is that you avoid them at all costs. And if you try to complain they promise a manager will call you back and then you chase them again and again and the third time they tell you the manager is not in till 12pm, when you call at 12pm they say the manager is on holiday lol. (Make up your mind)

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03/07/18 - Reviewed by Graham

my case was a work related one witch was dragging in a bit but when bill singer took my case on it was resolved in six weeks all due to the tanassaty of Mr bill singer thank you so much

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10/06/18 - Reviewed by Ann

I would like to thank Slater and Gordon for taking my medical negligence case on 4 years ago
I won with a good result and particularly I would like to thank my solicitor Stephen Clarkson for his commitment to getting the right result for me

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08/06/18 - Reviewed by Indi

Slater&gordon are very bad straight forward claim but there dragging it I tried to complain they told me take it to the oumbudsman my claim handler ask me to send him the complaint I took it to the care team and they threatened me because I put there email responses to me on social media don't ever use slater&gordon for anything.

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11/04/18 - Reviewed by Anonymous

Absolutely pathetic company. Unprofessional, incompetent and a complete waste of time. Regrettably contacted this company in October 2015 with regards to a personal injury claim. Fast forward 2 and a half years and there's been little progress. Claim gets passed to a new individual/office every few months, then files are lost and information recorded incorrectly. In terms of correspondence, there basically is none. There also seems to be a great lack of desire amongst this companies employees to actually close and finish a case. AVOID THIS COMPANY LIKE THE PLAGUE!

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15/03/18 - Reviewed by S Thompson

For anybody who is looking for a solicitor who is proactive and efficient, who calls you back in a timely manner or when they say they will call you, then do NOT contact Slater Gordon in Manchester.
Their calls are answered by some sort of a call center who have absolutely no idea who is who. I have been dealing with one New Case Manager who has not returned calls, who stated her colleague would call me back but the never, nothing has been chased up and this is day 8, so it has been a waste of 8 days of phoning them and getting absolutely nowhere. Currently whilst I am writing this I have been on hold to Slater and Gordon for 26 minutes to be told that they cannot find the department I require so they will send somebody an email! Seriously, how did you ever get offices in central Manchester when you can't train their people to even connect a call!

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18/01/18 - Reviewed by Kerri

Avoid this company like the plague, completely incompetent. My car was wrote off and I was left with a shoulder injury. My insurance appointed slater Gordon and it's been a nightmare from the get go. They took my car within a few days of the accident then rang months later asking to come and view the damage, they had no idea where they put my car, they have asked for the same information constantly, nothing is logged correctly. It's been a year now and there's still no end in sight. Utterly useless.

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19/12/17 - Reviewed by Mike

Be very careful with the no win no fee agreements , if they don’t win they will try to find a loophole in the contact to bill you at the end
Check everything along the way and make sure on every correspondence you mention the agreement

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24/11/17 - Reviewed by Joe

Absolutely rubbish. Experts in car crashes, Told my insurance firm no documents required because it ain’t winnable. Disregarded witness evidence. Disregarded common sense. Pressured constantly for a settlement. Did nothing but send generic letters. FJ couldn’t not find her ear hole with a gps laser guided system. Total fabricator. Probably worked I. McDonald’s before landing this job. Absolutely useless. P.s company caught paying people to write positive reviews should tell you to stay clear

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03/11/17 - Reviewed by Alexis

If you want to be treated like a human then go somewhere else. After having a terrible ordeal with the NHS I approached Slater & Gordon due to their good reviews. I wish I hadn’t, they have made the whole experience even worse. They are only interested in making money and out of you and their communication is appauling. They have made me question persuing the Nhs even though they have admitted they are, without doubt, at fault, without going into personal details I would seriously look for other solicitors who actually are willing to listen with compassion and advice especially if your issue has caused you a major life changing, this is certainly not the place to go if you are vulnerable

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13/09/17 - Reviewed by Anonymous

I would give this Company zero stars if I could. Completely untrustworthy. Not interested in the client, it's all about making money. They give solicitors bad name

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09/08/17 - Reviewed by topman

this lot are the biggest crooks on the market they have taken over two years on my friends claim and still no end insight, they also work with insurers which is suppose to be illegal, insurance companies just as bad as claim companies

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09/08/17 - Reviewed by topman

this lot are the biggest crooks on the market they have taken over two years on my friends claim and still no end insight, they also work with insurers which is suppose to be illegal, insurance companies just as bad as claim companies

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25/03/17 - Reviewed by Anonymous

Pannonne deserve NO STARS!!! Stay Away!!! They have no Skills they don't care and will not be committed to your case. They Lie and thieve they charged over 50,000 pounds for work that they did not do they are incompetent, and untrustworthy.

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17/06/16 - Reviewed by Anonymous

Rang on Monday 13 June to enquire if I had a medical negligence case, I was told all the medical staff were busy and they would call back as soon as one was free, it is now Friday 17 June and still waiting.
Obviously I will not be persuing my case with them.

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25/10/15 - Reviewed by Katie

They handled a purchase of a property. They never gave me the proper advice, so that I can make a clear judgement regarding whether to continue with sale of property. All they were concerned about was finishing the sale of the property, so they can have their share. Very disappointed.

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08/12/13 - Reviewed by Anonymous

Absolute rubbish, incompetent, unprofessional solicitors!
Requested the same documents on numerous occasions, despite confirming receipt of them each time. Never answered the phone or responded to voicemails and emails. Had to stay on the phone and demand to speak to the case handler just to get an update (three different locums used so didn't even have one person allocated to the file). This case has been going on since the beginning of September and they have just raised the same enquiries again, requested a Fixtures and Fittings form for the third time and requested another Contract to be signed. Absolute shambles.
Don't waste your money on them!!!

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19/06/13 - Reviewed by Anonymous

Disgusting service received. . Firm comes up on Google search, so they get a lot of people desperate for help. They meet to discus the " easy case" tests. AKA shall we bother with this one.
Utterly useless. No matter how serious the case is.

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18/01/13 - Reviewed by Anonymous

This solicitor wants your case to go to court so they can charge you for more work. Avoid as they are just too money-orientated to have your best interests at heart.

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14/01/13 - Reviewed by Vince

I used Pannone for a Court case. I drafted and gave instructions to put in a part 36 offer at the outset. When it came to the end of the case I asked for a copy of the part 36 Offer and the answer I got was " I forgot"… but it was your fault because you didn’t remind me! So, instead of me getting all my costs, because of their negligence I could not claim them. Overcharging by the bucket load and more interested in chasing clients for bills (just before Court dates) than doing the work. From my 3 years experience of them AVOID

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18/12/12 - Reviewed by Anonaymous

They took months and months on conveyancing as acting on behalf of lender and asked me for same paperwork for more than 15 to 20 times and wasting my time.I would say no no no to them,
I would request everyone not to use them and they should be checked by SRA as they are not here to do the job but to waste time and money of hardworking people.
Hope that helps.

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19/06/12 - Reviewed by Owen

Sat for 3.5 weeks doing nothing on a simple conveyancing job representing a lender. Refused to answer any questions from the purchaser about when case would be dealt with. Did not return any phone calls, very difficult to actually get to speak to anyone dealing with a case.
DO NOT USE !!!

(would give 0/5 if the website would allow it )

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11/12/11 - Reviewed by Anonymous

I agreed with the owner of a "Charge" on a property to buy it off them. I used Pannone to draw up the Assignment to me. I wanted it done immediately on a standard assignment agreement and I was expecting it to take days to complete. It took months and months, and eventually it fell through due to their time wasting and dithering. The owner of the charge sold it elswhere. Pannone tried to (over) charge me for this, eventually they agreed because of their errors they would waive the bill. There was no compensation for loosing me the deal though. 0/10 is my score but I have to score at 1 star. Avoid like the plague.

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