10 reviews (3/5) and information for Slater and Gordon UK Limited, London

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3.0 stars average for Slater and Gordon UK Limited from 10 reviews  
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Accreditations

The Law Society Accredited - Children LawThe Law Society Accredited - Clinical NegligenceThe Law Society Accredited - Criminal LitigationThe Law Society Accredited - Personal InjuryLexcel Legal Practice Quality MarkSRASRAThe Law Society Accredited - Conveyancing Quality

How to find us

50-52 Chancery Lane, London, Greater London, WC2A 1HL

Other branches


Languages spoken Afrikaans, Cantonese, English, French, Hindi, Punjabi, Urdu 
Size of firm 153 solicitors


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Reviews

3.0 stars average for Slater and Gordon UK Limited from 10 reviews

Based on 10 review(s)

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Summary

5 stars   3
4 stars   0
3 stars   0
2 stars   1
1 stars   4

Legal services at this branch

  • Administrative and public law
  • Advocacy
  • Children
  • Clinical negligence
  • Commercial litigation
  • Commercial property
  • Consumer
  • Conveyancing - residential
  • Corporate finance
  • Crime - fraud
  • Crime - general
  • Debt and bankruptcy - personal
  • Debt recovery
  • Dispute resolution - civil mediation
  • Dispute resolution - commercial mediation
  • Employment
  • Family - general
  • Family - mediation
  • Human rights
  • Immigration - nationality and citizenship
  • Insurance
  • Landlord and tenant - residential
  • Licensing gaming and betting
  • Litigation - general
  • Mental health
  • Personal injury
  • Planning
  • Private client - Probate
  • Private client - trusts
  • Private client - Wills
  • Professional negligence
  • Travel and tourism


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Slater and Gordon UK Limited

General Legal advice

1 stars

28/04/18 - Reviewed by Marta Costas

My case with Slater & Gordon was marred by delays, inaccurate record-keeping, high staff turnover and a shocking level of either disinterest or flat-out incompetence. I was a client of SG for about six months during 2017 and during this time I had to explain my case to four different solicitors, who apparently had no awareness of any previous interaction - but were happy to keep billing me for the time I spent briefing them on the case. The delays led to escalation of my case, which nearly ended up in Court as a result of their incompetence. Once I transferred the case to another solicitor, it was swiftly resolved within 2 weeks (and no further handovers!). After the case was concluded, I complained to their customer service department (another three people have left the firm since they started processing my complaint!) and they offered me a "reduced" payment of nearly 1.5 times my bill! I then asked them to produced a detailed breakdown of activities carried out, which I am entitled to under the Data Protection Act - and they simply ignored it!

A Kafkaesque nightmare so absurd it would border on comical if it wasn't because the very real cost of their lack of professionalism.

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Compiled from data from the Solicitors Regulation Authority website

05/03/18

Source: https://www.sra.org.uk/consumers/solicitor-check/591058.article?Decision=2018-03-05

Outcome: Fine
Outcome details

This outcome was reached by SRA decision.

Decision details

A written rebuke was issued and Slater Gordon Solutions Legal Limited was ordered to pay a penalty of ?40,000. It was also ordered to pay, with Slater & Gordon (UK) LLP, the SRA?s costs of ?26,000, in relation to this matter.

Reasons/basis



Slater Gordon Solutions Legal Limited (known as Quindell Legal Services Limited at the relevant time) were found in relation to actions undertaken between December 2014 and February 2015 to have breached Principles 4 and 6 of the SRA Principles 2011 and failed to achieve Outcome 4.1 (O4.1) of the SRA Code of Conduct 2011 by disclosing un-redacted confidential information and documents from 7,087 client matter files to other firms, without the knowledge or consent of the relevant clients.

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Compiled from data from the Solicitors Regulation Authority website

05/03/18

Source: https://www.sra.org.uk/consumers/solicitor-check/591058.article?Decision=2018-03-05

Outcome: Fine
This outcome was reached by SRA decision.

Decision details
A written rebuke was issued and Slater Gordon Solutions Legal Limited was ordered to pay a penalty of ?40,000. It was also ordered to pay, with Slater & Gordon (UK) LLP, the SRA?s costs of ?26,000, in relation to this matter.

Reasons/basis
Slater Gordon Solutions Legal Limited (known as Quindell Legal Services Limited at the relevant time) were found in relation to actions undertaken between December 2014 and February 2015 to have breached Principles 4 and 6 of the SRA Principles 2011 and failed to achieve Outcome 4.1 (O4.1) of the SRA Code of Conduct 2011 by disclosing un-redacted confidential information and documents from 7,087 client matter files to other firms, without the knowledge or consent of the relevant clients.

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Slater and Gordon UK Limited

Family

1 stars

16/02/18 - Reviewed by Monica T.

LAWYER DID NOT SHOW UP & NO CUSTOMER SERVICE!!! AVOID!!!
I prepaid over £200 for an appointment with their Family Law department in London. Not only the lawyer did not show up at all at our appointment, but during a very long wait there was no communication at all on where she was, and nobody from the department showed up at all to give an explanation. I had to leave at some point obviously, when I left absolutely nobody apologized and I later received an appalling half excuse with a 2 line email!!! I called the firm 4 times to complain and discuss what happened, it is utterly impossible to talk to anybody about this, they do not care about their clients at all - there is no customer service, all they did when I called the contact number was put me on hold for ages without anybody answering again, or saying "someone will call you back" without actually anybody ever calling me back, or saying "sorry I cannot hear you please call back" after a long phone wait!!! I still have not got my money back either. I cannot stress how appallingly bad my experience has been with Slater & Gordon, I strongly recommend steering clear from this firm - they will not care about you in the least, if you want someone who cares, go somewhere else.

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Slater and Gordon UK Limited

Personal injury

1 stars

17/06/13 - Reviewed by clare

Absolutely useless service if you can even get one. Let me down badly. They ignore, have little idea, and decide if they can be ( bothered ) to look into your case. I am aware of a number of very serious cases, some involving vulnerable people, that this firm would not assist in. This is a typical firm who look for easy cases of damages, when you learn that they have meetings just to discuss new cases and if they are cost affective to take on, you realise what many of these compensation firms are all about.
Do not waste your time with this heartless lot.

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17/05/17 - Response by Sabine

I totally agree! They seem very badly organized. You need to speak to five people (always answering the same questions over and over again) before you get any kind of information, especially when you go through their switchboard. I was held on the phone from abroad for over 25 minutes, before they could give me a simple answer.....

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28/04/18 - Response by Anonymous

Completely agree! It looks like they have very aggressive business development tactics but once they get your money they could not care less....

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Slater and Gordon UK Limited

Commercial

2 stars

09/12/11 - Reviewed by James Brown

They will not quote you upfront for a piece of work. if they do quote you, they will not stick to the quote and you will always pay significantly more than you expected - usually double!
They quoted me £2k and charged £6k for a standard piece of debt collection.
They use partners for everything, never juniors and you have no realistic way to contest their bills. beware!

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Slater and Gordon UK Limited

Commercial

1 stars

09/12/11 - Reviewed by Unhappy

Their service is appeared good to start with, and after a while started the overcharging, After being billed about £25,000 (bills always seemed to arrive just prior to important events) I was driven to despair. I dreaded sending them anything as there would be a charge for reading an email, another charge for replying. I ended up sending very short (single sentence replies) as they charge by the length of email. I ended up drafting entire letters but still got charged about £600 for a letter. They drafted a witness statement which was laughable, the facts back to front and I ended up writing it myself completly. I still got charged about £1000 to read it and their professional contribution was to add a few commas.

They omitted to send important documents which prejudiced me. They had the cheek to blame me for not reminding them when it was me that asked for it to be sent in the first place. I even got billed for being sent the Invoice. I could go on.

I would say, find a "one man band solicitor" rather than go to Pannone all they showed me was that they were interested in my money not winning the case. Stuart Irons was the guy I got. Never again.

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Slater and Gordon UK Limited

General Legal advice

5 stars

27/04/11 - Reviewed by Blair Biggerstaff

Sam Livesey’s attitude is excellent and she is always looking for solutions to any legal problem. Everything that Sam has done has been great. That is why I chose Pannone to be our company solicitors when I first started with NCA

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28/04/18 - Response by Anonymous

Ha! Three fake reviews about Pannone on the same day... (:

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Slater and Gordon UK Limited

General Legal advice

5 stars

27/04/11 - Reviewed by Eve Gilbride

I have found Sam Livesey to be very good – she gives us just the right level of support. She is great at judging what is needed at the time which is very important to us when we are considering the impact of legal fees. She is excellent at pitching her advice with just the right amount of detail for us

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Slater and Gordon UK Limited

General Legal advice

5 stars

27/04/11 - Reviewed by Helen Koerner

18 months ago we started using Pannone and I would say that the service we have received since then has been fantastic

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11/12/11 - Response by Anonymous

I googled her and she is a legal professional with a vested interest in Pannone.

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28/04/18 - Response by Anonymous

Yes, since they nearly went under a few months ago they have clearly made an effort to keep publishing fake reviews - particularly on Google.

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