71 reviews (4/5) and information for Winn Solicitors Limited, Brinkburn Street, Byker, Newcastle upon Tyne

19/03/22 - Reviewed by Stewart French

Absolute shower of sxxt. Recovered my vehicle then left me stranded with a load of tools, ladders and equipment.

It’s now been a week since my vehicle was taken to a “secure compound” and it’s still not been looked at.

The “secure compound” is just an empty car park next to a recovery company were it’s simply left abandoned completely unattended with the security gate wide open with no one to be seen. On two occasions this week alone I have driven in (unmarked vehicle) and driven straight up to my vehicle with no challenge from anyone.

I was driven into by another vehicle (no personal injury claim) and have a “no fault” claim, yet they’re demanding access to all my bank accounts and statements. As a company director this will not be happening.

They have also sent me documentation with the Whitness’s name and full address on. This is a clear breach of data protection. They have also given my the offending drivers insurance details.

If this is not dealt with in a satisfactory manner by the end of next week then I will be instructing my own legal team and reporting the above to the insurance ombudsman.

Mr Stewart French

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14/02/22 - Reviewed by Philip Woods

Avoid this company at all costs. As with many of the other 1 star reviews, it is clear that they have bulked up their own 5 star reviews and this company are in fact terrible at what they do. Awful communication, lies, several different case handlers and in the end an attempt to bill myself and two witnesses for the services so far. This company will try to bully you to pay for their mistakes, fortunately with the help of a different firm and advice from the SRA the matter is being dealt with. 16 months wasted with an email trail of the terrible communication and mistakes made by Winn. The last case handler we had was a trainee “Bethany” who made several statements that were misleading and unhelpful before months later advising me that they wouldn’t pursue my claim.
My claim was a straight forward case where a third party collided in the back of me at traffic lights admitting liability at the scene. Winn wrote to me confirming that the third party had accepted liability and then 16 months on they inform us that our claim is too much of a risk and we must pay their fees. Fees that include £1000s for things like phone calls there is no record of.
The list of problems that I've encountered with Winn is lengthy including; lack of representation, lost copies of paperwork leading to myself and two witnesses having to fill everything in twice losing several months of time on this with no explanation or apology, misleading letters, months to respond to calls and emails, they have ignored their own vehicle assessors, medical professionals and argued with me on liability that had previously been accepted based on photographs sent of the third parties car months later. Either they are in some way involved with the third parties legal team or are just incompetent.
Total bogus claims company
Please be careful especially if you have already instructed Winn to work on your behalf. Seek legal advice elsewhere and don’t be fooled by the assumed bogus reviews. I should have recognised the early red flags with this firm but given such a straight forward case I assumed eventually they would resolve it as promised. The ending for them will be an investigation and I will be happy to challenge any further bills they may send in court. Save yourself the headache!

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14/01/22 - Reviewed by John & Lisa Bright

Over 3 years of mishaps, not listening, and thinking they above the law. Had enough now, and will be sending a complaint in to Winns as required. And whatever the response good or bad they will be reported to the legal ombudsman. Tried to talk numerous times to sort things out, supervisors etc but they are just as bad, and make it up as they go along. Lucky i have kept all correspondence and emails of the case to pass on to the ombudsman. I am sure the ombudsman will request tapes and transcripts of the hearing, this will prove exactly what was said, and the glaring errors by Winn's. Then they will have to answer to The legal ombudsman who wont put up with lies. If you are looking for a genuine company to represent you, please consider looking elsewhere.

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27/07/21 - Reviewed by General member of the public

Really bad service solicitor could have won case if he asked for tacho graph but didn't even think of it I lost the case now my daughter who was 15 at the time is getting billed for 1970.00.. Please read small print before you make any kind of declaration on any of their paperwork otherwise they will have you right where they want and you can't do anything about it, more so they don't want to help in anyway just respond to bad views online to make themselves look good but won't do anything for you. Winn solicitors are completely incompetent and ruthless.

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10/02/21 - Reviewed by Martine

Accident September 2018 still waiting for a straight forward claim. Says they have received a offer and waiting for payment. Will see how long this takes now ????

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06/01/21 - Reviewed by Ganbar

The service was really slow and 2 years ago I made a rewive so I still keep waithing one of my case takes more than 3 years I am not happy at all never back to winnsolisiter and I am not recommended to any one .I changed vicky last years to another person but he couldnot carry on till 2018 .to 2021 ..I am unblivebile.sham

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09/03/20 - Reviewed by Lysa Ali

AVOID! AVOID! AVOID!
i honestly cannot believe how they got 4 stars
they take too long to get back to you, if ever

i have no idea what's happening in my case, because no one tells me anything
Winn Solicitors has a 100% OPAQUE customer service

Winn sucks for not responding to my MANY messages
and i'm 100% certain that all the 4+ stars are staff working from within the company because there's absolutely no way an outsider would ever recommend WInn Solicitors

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21/02/20 - Reviewed by Lesley

***BEWARE***
I would not recommend this solicitor to anyone pursuing a Peronal Injury claim (none RTA related). I never met or spoke to anyone regarding the full extent of my accident or injuries. I had to contact them for updates and to find out how my case was progressing, then to receive a letter to advise they were closing my case without discussing the outcome with me or asking how I wished to proceed? Information they received from 3rd party was incorrect including my address. Very disappointing. Gave 2 stars for little work they did.

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19/02/20 - Reviewed by Stackdown

Took my perfectly drivable car (as stated in their engineers report) off the road for 5 weeks, why? Because they fraudulently extend their repair period to generate as much profit as possible via credit hire, these people are scum.

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17/01/20 - Reviewed by fk

AVOID! AVOID! AVOID! Alarm bells should ring for any company that asks you to review them after the initial consultation! I was in an accident in May, video evidence of the incident, open/shut case right? nope! constantly chasing for updates, rude customer services, case past from one person to the next. ask to speak to your case handler no calls back, no replies to your emails, almost felt I ran the case as I had to push them all the way for next steps to be taken. and to top it all off they went against my instructions and accepted an offer which I told them not to do.
joke of a service, don't even entertain there sales team!

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26/07/19 - Reviewed by Scott Heslop

Perfect service, fast and I had a curtesy car within 3hours. They are free and I would recommend to anyone.

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23/07/19 - Reviewed by Anonymous

I heard about Winns on the radio, after being a passenger involved in a minor bump, Winns where amazing at getting me seen by a physiotherapist within the week and this really helped me with my road to recovery. Every time I spoke to someone at Winns they were all very friendly and knowledgeable which made me feel at ease.
Istiaq my case handler was amazing at dealing with my claim and kept me very well informed with its progress and was always a pleasure to deal with explaining everything very clearly to me. Whilst on his holiday Amber another case handler looked after me and also kept me very well informed and was always very positive when talking to me.

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15/03/19 - Reviewed by Keith barry

Would recommend .very quick and keep you up to date.

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11/03/19 - Reviewed by Anonymous

Very disappointed with the service received.
Had a non fault accident and rather than claiming through my car insurance and a claim going on file I was advised by my father (who had used them before) to use Winns. Big mistake! All good at first untill my insurance company contacted me to say that a claim had been logged and my no claims bonus removed ?? I called Winns to be told that they must inform them and have, then went on to tell me they have nothing to do with how my insurance company use that info.
This has cost me hundreds of pounds on my renewal and if i had gone through my insurance as a none fault it would have been cheaper and easier in the long run.
This has caused me nothing but aggravation and headache so for those who think Winns first, you may want to rethink and stay with your insurance company

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23/05/18 - Reviewed by Anonymous

I had an accident at work that was not my fault and decided to contact winns Solictors to enquire about compensation. My case was not by anymeans straight forward or easy to work out, it was a rather complicated matter.

My case had taken a couple of years to come to conclusion because of the above mentioned that my case was not straight forward at all, infact it was rather complicated. Winns were there the entire time i had any questions, they were intouch with me immediatly if there were any additional details needed, and they are very helpful when i did not understand somthing.

I was required to attend 3 medical appointments which Winns kindly took the time to arrange with my needs in mind. Over a long battle between myself - Winns and my previous employer I was notified that my case had been settled in my favour.

Overall i am extremely happy with Winn Solicitors, each and every individual who handled my claim and the final outcome. I would certainly recommend Winns to others who have been involved in an accident which was not their fault.

They are very hard working people that give you time and attention when its needed. Congratulations Winns Solicitors on winning my case and many thanks.

Brian

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21/04/17 - Reviewed by Lindsell Hutchinson

Only gave 1 star as 0 is not available

Incompatant from start to the finish 4and a half later.
Communications are almost none existing ,reception staff taking phone calls are rude and have no people skills!
I have been made to feel like I was fighting winns instead of them working and fighting for me!
They have made a already disstressful time in my life so much worse. ...all they care about is collecting their fees

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09/01/14 - Reviewed by Miss Carroll

Thank-you to all the staff involved. I didn’t realise how easy the process was going to be.

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20/12/13 - Reviewed by Mrs Hall

The service I received from start to finish was of a high standard and made it so easy for me. Thank-you.

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19/12/13 - Reviewed by Miss Lucas

Thank you very much for your service, I would highly recommend

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10/12/13 - Reviewed by Ms Farrar-Herd

Excellent Service

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09/12/13 - Reviewed by Mrs Morley

Very good service, friendly and understanding people to deal with. Great service. Thank-you

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06/12/13 - Reviewed by Mr Lillywhite

A big thank-you to you all

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05/12/13 - Reviewed by Mrs Wilkinson

Excellent service. I would definitely consider you for any future legal matters. Many Thanks

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03/12/13 - Reviewed by Miss Rollins

Spoke to friendly people every time contacted, which makes a big difference

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02/12/13 - Reviewed by Miss Wilkinson

Very pleased with the company full stop

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29/11/13 - Reviewed by Mr Alford

I am very happy, Thank-you

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28/11/13 - Reviewed by Mrs Olanrewaju

The text messages were very informative and supportive

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28/11/13 - Reviewed by Mrs Khawaja

I am happy and satisfied with the level of help and advice, also the speed with the completion of my case

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27/11/13 - Reviewed by Mr Coombes

Friendly but professional service from the first phone call through to the cheque landing on my doormat. Thank-you so much

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27/11/13 - Reviewed by Miss Newton

Thank-you to everyone I came into contact with, everything was handled quickly, effectively and by competent staff

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26/11/13 - Reviewed by Mrs Bennett

Very nice helpful staff, Thank-you Winns

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21/11/13 - Reviewed by Miss Hoverd

Thank you very much to everyone that helped. It was quick and easy

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11/11/13 - Reviewed by Mrs K Addison

I contacted winns immediately after my accident, I was quickly passed onto an adviser called tom he made me feel so relaxed and was sympathetic about the experience I had just had! Overall an excellent adviser who made me feel fully informed and taken care of

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08/11/13 - Reviewed by Mr L Mills

The information was clear and easy to understand.

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07/11/13 - Reviewed by Mrs H Gibson

I was really impressed with the service from wins. They dealt with my problem very quickly.

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04/11/13 - Reviewed by Miss L Kirkup

I highly recommend winns, they really do know what they are doing and made a hard situation so easy to deal with. I was worried at first as i didn't know what to expect, but they made me feel at ease with the whole situation.

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04/11/13 - Reviewed by Miss C Goode

Friendly and helpful staff who made me feel at ease- would recommend to anyone!

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16/08/13 - Reviewed by Mrs Haygrath

My previous opinion has been radically altered as I have always been sceptical of whiplash claimants. Winns treated me with respect and a non judgemental attitude, the process was uncomplicated for me. Thank you.

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15/08/13 - Reviewed by Ms Sherlock

I am very thankful to Mr Richardson, he made sure everything was settled in the correct manner and I would strongly recommend him to anyone. Thank-you once again, I am amazingly over whelmed with your service.

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15/08/13 - Reviewed by Mr Prior

The standard was such that it does not need improvement!

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14/08/13 - Reviewed by Miss Munster

I was very happy with the communication I had with Holly throughout my claim and I would very much recommend her to friends and family.

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14/08/13 - Reviewed by Mrs Henderson

All my worries and anxieties following my car being crashed into, were erased when I spoke to Winn Solicitors. Reassured and supported through every step of the case.

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10/07/13 - Reviewed by Mr Parker

I would like to thank you for your excellent service throughout my claim

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21/06/13 - Reviewed by Mrs Dixon

Always easy to reach and great to deal with

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21/06/13 - Reviewed by Mrs Rasul

I am very happy with the service and outcome, as you have dealt with the matter swiftly.

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21/06/13 - Reviewed by Mr Chestnutt

Service was excellent

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14/06/13 - Reviewed by Mrs Sharpe

‘The treatment I received from the Physiotherapist was excellent, highly recommend them.’

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14/06/13 - Reviewed by Mrs Walker

‘Very happy with the way my case was dealt. Thank-you.’

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14/06/13 - Reviewed by Mrs Morrison

‘I was really happy with the quality of service and communication that I received throughout the whole claim.’

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14/06/13 - Reviewed by Mr Mundy

‘I was very happy with the service I received from Winns. I don’t feel there is anything to improve.’

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26/03/13 - Reviewed by Mr Singh

Service was outstanding

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26/03/13 - Reviewed by Mrs Wilkinson

Overall I had a very quick service, staff were always very helpful and had time to listen and answer any question that arose. I’d recommend Winns to anybody.

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26/03/13 - Reviewed by Mrs Pritchard

The service I received was both highly professional and friendly, which helped enormously during a very stressful period.

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12/03/13 - Reviewed by Mr Mamdani

Andrew and staff have been ‘very professional’ ‘helpful’ and ‘very friendly’ through all the claim process of my car accident, thank-you.

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12/03/13 - Reviewed by Mr Douglas

Just very happy with the service provided and that I was kept informed from day one.

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12/03/13 - Reviewed by Mrs Doorey

I am extremely satisfied with your services. The physiotherapy service was excellent. Any queries were quickly dealt with.

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22/11/12 - Reviewed by Anonymous

very stressful and time consuming would not use again.

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31/08/12 - Reviewed by Mrs D Davison

Couldn’t fault anything. Thank-you very much.

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31/08/12 - Reviewed by Mrs A Arcus

My claim was dealt with efficiently and I would not hesitate to use Winns in the future.

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31/08/12 - Reviewed by Ms M Hartnack

I will definitely recommend Winns, excellent service received. Communication between Winns and myself was excellent and was very fast and efficient.

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31/08/12 - Reviewed by Ms S Johnstone

I thought I was kept well informed and you were extremely fast. Thank-you.

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31/08/12 - Reviewed by Mr M Dobinson

Very fast and efficient service.

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31/08/12 - Reviewed by Ms L Cooper

I am extremely please with the service I received from your company, very satisfied.

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31/08/12 - Reviewed by Mr R Stansfield

Could not fault your work, excellent. Thank-you.

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21/01/12 - Reviewed by Mr R Taylor

A complete waste of time and effort from start to finish
Didn't take information into account and eventually said the case had become too complicated, after 7 months
Our own insurance company then dealt with the case successfully in a couple of weeks
So why bother with these unprofessional idiots ?
Would definitely NOT RECOMMEND phoning these at all !!!

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30/11/10 - Reviewed by Stoker

An endless catalogue of mistakes, misleading information, missed or over looked correspondence from the other parties not to mention over 17 months lost through what is undoubtedly lack of experience by the appointed Solicitor in dealing with a simple RTA claim.
After all this time I find my self £3,500 out of pocket and the case is too be handed over to the NIB which at best a positive result will be doubtful.
I am now considering taking this to the legal service ombudsman

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