144 reviews (4/5) and information for Your Law LLP, Cardiff

04/05/20 - Reviewed by Anonymous

The communication from this so called solictors is absolutely atrocious, my claim is getting absolutely no where through no fault of my own.

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10/01/20 - Reviewed by Anonymous

Joke of a company passed pillar to post not one member of staff has a clue what there doing took took them a year to tell me they put a claim.in against the wrong people finally got it against the right people then told me they could peruse anything threw them this took a year for me to find out joke of a company ABOUT AT ALL COSTS . USE A GOOD COMPANY THESE ARE CLOWNS WHO ARE CLUELESS

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16/12/19 - Reviewed by Anonymous

Only just started so can't give a review

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09/12/19 - Reviewed by Anonymous

Absolute nightmare ,all the problems mentioned by other unfortunate people ,why would national accident helpline recommend this company , your guess is as good as mine , this whole ordeal has cost me thousands , in a road accident that was attended by police and the other driver totally responsible and admitted by his insurers but seems to me your law just wanted quick and cheap settlement for their 25% so called "success fee" ,dealing with this company with heated arguments over the phone etc was almost as traumatic as the accident itself .

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12/11/19 - Reviewed by Palajka

I would give a zero. I have two cases opened. One for my car accident, which does take about one and half a year now, communication is miserable, case transferred to one person to another. I'm leaving the country now so have no idea how this is going to turn...
The second is for my son. The case was served to them on the gold plate as we had other party admitting their mistake, we just were not happy with the amount offered...However due to fact my son is little it has to go through the juvenile court. Well... we won't be able to attend now, will we as we are leaving and they lie to us all the paperwork was send and we are waiting for the court day for two months till I received an email where they stated they didn't send it yet because of some amendments...
I'm in the process of writing official complain for both cases.

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05/11/19 - Reviewed by Anonymous

Shameful. Havent heard from anyone since January, they don't reply to calls. Have been passed onto several people to handle my case with no avail - I have literally no idea what is happening with my case. Woeful. Avoid them at all costs.

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02/11/19 - Reviewed by NS

Absolutely shocking so unprofessional never returned calls and I was always chasing for an update. My case lasted a year and the outcome was shocking. I took my case to another solicitor and won without any issues, please be aware

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25/10/19 - Reviewed by Anonymous

ABSOLUTELY SHOCKING SOLICITORS!!

Never answer the phone or reply to any emails asking about updates and info on how my claim is progressing! I was referred by national accident helpline who wasn't aware I'd how unprofessional they are! (they do now)!

AVOID AVOID AVOID

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04/10/19 - Reviewed by Anonymous

Very poor, I put my claim though to them without checking, the first 2 weeks where fine document signed. This was in July 2019. And I sent pictures so clearing, by emailing them and posting them. Then no update was given then I called for an update a month after, saying I needed more pictures of the location, I was still injured by my fall. I had to do it. I sent it by email no reply back they got it. I waited for a couple weeks to call them back. They had the madness to tell me to go back and take more pictures as they couldn't not see where I tripped. I had to tell them how many and how clear do you want them. As I'm still in pain and my time is wasted on chasing this stuff for them. When no email or phone call is made.

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27/09/19 - Reviewed by Dominic

They don't pick up phone calls. They don't read your e-mails, communication is terrible. Your case gets passed from one handler to another. How this firm ever got recommended to me from The National Accident Helpline is a mystery. The most annoying thing is we get that a firm could be busy, but the lack of customer focus is embarrassing and surprised this organisation still exists.

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23/09/19 - Reviewed by Lorraine

Would not recommend to ANYONE. Hours kept waiting on phone. Persons dealing with my enquiries were so bad. It seemed I was like talking to school children with no legal knowledge or understanding.
Terrible.

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20/09/19 - Reviewed by Anonymous

THE WORST COMPANY I HAVE EVER HAD THE MISFORTUNE OF DEALING WITH! DO NOT USE!

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10/09/19 - Reviewed by Sean Anthony Grierson

A company which fails to advise or communicate decisions, information over a long period of months when allegedly representing its customers.

Staff are also rude, pompous and impudent when questioned on their case procedures and their carefree time wasting at their clients expense.

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16/08/19 - Reviewed by Anonymous

Absolutely awful service, one hurdle arises and they immediately closed my case. They will not try for the claimant, even if the hurdle can indeed be challenged. Would not recommend.

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30/07/19 - Reviewed by Jessica Gatehouse

Absolutely terrible service, rude and unbothered staff, promising phone calls and emails and then just blatantly ignoring me.

Don’t care about people’s well being and caused me to be so full of anxiety and distress.

Cost - an absolute rip off, took thousands for minimal work.

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