31 reviews (4/5) and information for MSB Law LLP, Units 20 21 22, Tapton Way, Liverpool
How to find us
Units 20 21 22, Tapton Way, Liverpool, Merseyside, L13 1DA
Facilities Office has disabled access,Office accepts Legal Aid,Office provides Sign Language
Languages spoken British Sign Language, English
Size of firm 10 solicitors
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Legal services at this branch
- Benefits and allowances
- Commercial litigation
- Commercial property
- Company and commercial
- Conveyancing - residential
- Corporate finance
- Crime - fraud
- Crime - general
- Family - general
- Family - mediation
- Information Technology
- Intellectual property
- Landlord and tenant - residential
- Litigation - general
- entertainment and sport
- Personal injury
- Private client - Probate
- Private client - trusts
- Private client - Wills
General Legal advice
07/01/20 - Reviewed by Gauravsingh Rana
Will not recommend to my enemy as well
Just to extend lease took one year
18/10/19 - Reviewed by Anonymous
Cathy was brilliant and very helpful, couldn’t recommend her enough
18/10/19 - Reviewed by Lee Bassnett
From my initial meeting in Blackburne house with Suzanne, where I was told what I could expect from MSB and how much each step would cost.
Each step was clearly set out to me, how they were going to achieve it was very evident in the bundles I was sent and any questions I had were always dealt with in a professional and timely way.
Nicola Harris and Suzanne mushrow, in my opinion done more than what they needed to.
It was a horrible time with lies, accusations and orders, but step by step they helped get my boy back in my life and also get my life free of accusations and stress.
Can't recommend them enough,
General Legal advice
17/10/19 - Reviewed by Broshah
A huge thank you to my solicitor Nicola Harris and Nicolas assistant Suzanne Mushrow. Who handled my case professionally, they were very understanding and supportive. They always provided me with updates on the case.they were always available and always offered to help me. I was not very happy with the court outcome because I didn’t have enough prove to give. I highly recommend contacting them. Thank you Nicola and Suzanne for all your help.
17/10/19 - Reviewed by Christine
Nicola Harris and her team supported me through my case in the best possible way. I was promptly updated on everything that was happening in my case as and when. I am so thankful that the team were so easy to talk to in what was a very difficult time for myself. I would highly recommend this company as they must have so many clients that they deal with on a day to day basis but made me feel like my case was important (as i'm sure they would with any other client) and really gave me their time and advice each step of the way. 5 Stars.
09/09/19 - Reviewed by Robert Henry
Unempathetic, fee chasing charlatans who are lovely and helpful at the beginning then stab you from afar at the end. This disgusting company charged me £2000 for two court appearances in which they accomplished absolutely nothing, thus I removed them and continued alone. One year later I receive a court summons for a further £2000 owed to them, of which I was completely unaware. No contact, no letters or emails or anything, nothing until I receive a court summons!? They then doubled the amount I owed once I had paid a further £1500 out of nowhere and nobody is ever available to discuss this... they are truly disgusting people. Do it use them at any cost!
14/12/17 - Reviewed by Carly Dale
Both my Husband and I have used this solicitors and have both used the same solicitor at different times. The solicitor in question is Nicola Harris. Not only is she an exceptional solicitor, she is one of the highest profession in my personal opinion. She always wants what is best for her client wether this be via Legal Aid or Private Clientel. She does her job to the best of her ability and to us that is always with 100 percent effort. She has always delivered for us under any circumstances. I would highly recommend MSB to anyone looking for a Family Law Solicitor. But more so recommend Mrs Nicola Harris. Keep up the good work as always. Thankyou for your hard work and your help.
14/12/17 - Reviewed by David Dale
Nicola Harris is an exceptional family law solicitor. I have used her many times and not once has she let me down. she has the up most respect for her clients, is always well mannered and polite. Nicola Harris is very reasonably priced against other solicitors out there today. It is definitely value for money. I would recommend MSB to anyone who is seeking a solicitor for family law.
27/10/17 - Reviewed by Melanie Cross
I used Hayley Catherall in the Wavertree office of this solicitors. I had suffered significantly during my marriage. Thanks to Hayley's tenacity, knowledge and I have to say sense of humour I got through the worst time of my life. I am now divorced, in my own home and myself and my children are safe. I cannot recommend Hayley enough she was supportive and works very quickly. My ex didn't have anyone working for him and Hayley had to deal with him directly which she did without breaking a sweat. My ex has even recommend her to other people. She is tiny but you want her on your side! Hayley let me pay bill monthly so I could afford her services. Hayley's assistant Katie is really helpful too.
27/10/17 - Reviewed by Tony Sung
Hayley Catherall dealt with my co-habitee dispute. Hayley was very knowledgeable in this area and I had been to see two other solicitors before being recommended to Hayley. Both had told me that I did not have a claim in relation to a property dispute between myself and my ex. Thanks to Hayley I received 50% of the equity from the property. I would not go to any other firm for any legal assistance I may need in the future if this is the calibre of their team. I knew exactly how much I had to pay for each stage and to quote Hayley, I would not let you make this claim if I did not think you would be successful. I cannot recommend MSB family team enough. Hayley has made such a difference to my life that I can now buy my own home.
27/10/17 - Reviewed by Alan Fegan
I used this firm to deal with my divorce, children matters and my financial application to deal with my house and pension. I was recommended to Hayley Catherall. I cannot praise Hayley and her team enough for the way that may case was dealt with. I received an excellent outcome and as a result myself and my former wife have a much better relationship which is much better for our children. Hayley was straight talking and very fair. Hayley was extremely knowledgeable and broke matters down for me to help me understand the complicated process. In addition at times when I was worrying she showed a level of empathy to me that put me straight back on track. My case was dealt with swiftly and I was pleasantly surprised by my bill which given the level of work I needed (3 cases in all) was far less than I anticipated and I believe that this was as a result of her efficiency. Katie her assistant has a very calming nature and could not be more helpful.
25/10/17 - Reviewed by C Hodgson
My experience with MSB has been second to none, with a special thanks to Nicola Harris and her team in the Family department for handling my divorce so empathetically and professionally. I was kept updated with regular progress updates, and felt supported through out the experience.
I would highly recommend MSB due to their professional, supportive and effective approach.
General Legal advice
21/10/17 - Reviewed by Mrs Bruce
I have used MSB for some time. I have instructed Eamonn sexton for personal injury, very happy with the service and outcome.
I have also sought family advice from Nicola Harris. I found her to be knowledgable, polite and felt she really cared about the outcome of my family problem.
I would have no hesitation in returning to and recommending MSB Solicitorâ€™s
20/10/17 - Reviewed by Will
We have used MSB for property purchase and sale as well as a personal injury claim after my wife was in a crash when pregnant. The property transactions were smooth sailing as was the PI claim. Would 100% recommend to anyone on communication, price, outcome and overall experience
20/10/17 - Reviewed by Anonymous
I used Paul Gallagher in the criminal department when I was wrongly being prosecuted for not having a tv license. He explained everything to me and sorted it all out. I would recommend MSB and have sent over a friend of mine with a driving points problem.
My brother also used Eamonn Sexton for a personal injury claim and was really happy with the process and outcome
My mum used Emma Palmer in the family department with her divorce and finances and again was really happy with everything.
Definitely a go to firm
19/10/17 - Reviewed by Ian campbell
I have to disagree with some of the comments about Nicola Harris, in my experience she was absolutely fantastic, she made my time in court much easier than it was and was totally professional. I would definitely recommend her and MSB to anyone and have done.
19/10/17 - Reviewed by Natalie mc
Ii has taken me a while to write this review given I'm always so busy, however having a little bit of time to spare today I can now tick it off my list of things to do.
I have had a great deal of experience with this firm over the years (msb) and I can honestly say , hand on heart that I would never go anywhere else. Not only do this team come highly recommended especially in the family department,I constantly send referrals over to them as I have every faith in them that the case will be well looked after and that it will be dealt with in a highly professional manner. I have found my personal experience with this firm to be exceptional and would not hesitate to continue sending people their way. My own dealings have been handled in an excellent and tactful way and were dealt with,with great speed and efficiency,I was given great advice and kept updated throughout as have the individuals I have referred over the years. So a great thank you to msb and especially the family department, Emma Palmer and Nicola Harris whom I have dealt with on many occasions. Great team, excellent service and highly recommended .
19/10/17 - Reviewed by Angela Cruise
I cannot praise highly enough the conveyancing team and in particular Hayley Wright who have recently acted for me , in a particularly fraught, and complicated house move. Completion was delayed a number of times and there were numerous problems at various parts in a large chain. Hayley and her team were on top of everything, communicated with me every step of the way, they indeed put fixes and solutions in place which were over and above their role, but which helped make things happen, and correct mistakes which were caused by other less experienced and skillful firms further down the chain. I would have no hesitation in recommending MSB . Also of note, my original introduction to MSB was a number of years ago when I engaged them to act for me for a family matter. Again, the high level of service I received then was the reason I went back to them , and have made them my "go to" firm of choice on several conveyancing occasions over the years.
Will and probate
18/10/17 - Reviewed by Mr horrocks
I am a long standing client of MSB and I have had dealings with most departments. I use MSB for conveyancing, wills, power of attorney and family. I have dealt with Michelle Henderson, Natalie o'donahuge, Nicola Harris, eamon sexton and several others throughout the firm.
I would have no hesitation in using MSB again, I recommend each person I have dealt with. I have found each to be professional and go over and above for their clients, they are thorough, well priced and professional.
General Legal advice
18/10/17 - Reviewed by Jane Dowler
Have used MSB for several areas of law over the past 10 years both conveyancing and commercial law. Cannot fault the service or pricing especially as I shopped around.
Professional and fast service in both departments, would highly recommend them for any area of law
30/09/17 - Reviewed by Anonymous
After four months after my offer was accepted on my house I'm finally in it. I was a first time buyer going into a house with no chain, it really should have been straightforward. Instead, I almost lost the house I was buying, I was right at the end of the tenancy agreement with my landlord so I thought I would have no where to live, and they quoted Â£840 (roughly) and my actual bill came to around Â£1056. In house solicitors at estate agents cost around Â£1300 at most and it's just not worth the stress that I went through to save that Â£300. I had Debbie Kerwin who didn't reply to emails and was never around to answer my calls. I was told by a receptionist that she was "swamped" at the moment, I believe I'm not the only person who has been told that from other reviews I have seen, which just shows the complete lack of professionalism employed by these people. I received a call from Debbie but then had to call her back and the receptionist told me she was unavailable even though it had been less than a minute since I had last spoke to her which makes me think she logs on their system that she's unable to take calls.
I was blamed for not sending money into the client account for searches which is why they were saying that they hadn't done it (after waiting two weeks) but after they had checked they realised that they had received the funds two weeks prior.
I'd give them zero stars if it was an option. I really hope my review allows people to make a good call when choosing their solicitors, just go with in house for conveyancing or just do so much research into the company you're looking at.
18/09/17 - Reviewed by Anonymous
Bizarre experience. Forced to click one star at least
General Legal advice
11/09/17 - Reviewed by Frustrated
I'm a current client and I'm really struggling to get an adequate, full or direct response from MSB. I contacted them because I have an issue which is very stressful. I'm continually contacting the office for updates and sending emails to get updates often I'm ignored.,
The situation is horrendous especially when I went to them because of an already stressful situation. I'm considering contacting the law society if matters don't improve. It's just absolutely horrendous.
02/10/17 - Response by Former client
Their service and attitude is utterly appalling.
Whilst you are at it, go to the Solicitor's Regulation Authority.
13/07/17 - Reviewed by Disgusted
Nicola Harris, a partner from this firm used foul language and expletives towards her client's opposing party, following a family court hearing that did not go her way. Absolutely disgusting and unprofessional. A disgrace to her profession and to the company that she was representing (MSB Law).
07/09/17 - Response by Anonymous
I totally agree. Nicola Harris has no consideration for children, nor does she have any manners. She is more interested in lying to obtain non mols and prohibited steps, in order to ramp up the claims for legal aid. I sent a complaint to the ombudsman then she suddenly went of with stress.
02/10/17 - Response by Former client
I agree. Nicola Harris has no place in the Legal Profession. During my dealings with her, she behaved exceptionally unprofessionally, shouted at me, failed to listen to points that were pivotal to my case and was completely ineffective. The way she spoke to me was absolutely appalling, considering that I am paying her wages. - No more - as it's always better to fire people like this.
Disgraceful example of a "solicitor".
I would never, ever recommend MSB to a third party to use again and in my industry we use legal teams frequently. These will not ever be one of them.
07/01/17 - Reviewed by Lyn Gould
The branch I used was 17 Allerton Road, Liverpool:
Absolutely awful communication from this solicitor to the point that I nearly lost my house! At one point when I phoned as things where getting very stressful in this purchase that should have been very straight forward I was told by the secretary 'we'll she's busy with other cases at the moment'! Wrong attitude.
The whole purchase was held up by in my opinion incompetence but the main problem was the lack of communication. I would not recommend this solicitor.
28/10/16 - Reviewed by Anonymous
extremely poor communication, constantly had to chase for updates which never arrived till weeks later, very poor advice and guidance.. great sales technique to grab my attention giving me confidence but once i was in it promises where never fullfilled. also got my case mixed up with another a couple of times. not explaining things correctly which caused confusion... i was so disapointed but worried it would affect my case. other things i cant even recall any more as it seemed one disaster after another. i would not recommend
30/05/15 - Reviewed by Anonymous
Poor service, slow full of mistakes and lack of clarity. Would not recommend. They get one star because you have to select at least one.
11/05/15 - Reviewed by Anonymous
I am appalled by the poor service I have had from MSB. It started off very well but once I had paid and was coming to the end of my claim it has dragged on with error after error, broken promises to email me responses to my questions and updates on progress or lack of with my case and still no resolution. I will definitely avoid using MSB again. I am happy to put my name forward but I am unfortunately still a client and dread to think how I would be treated then if I did.
18/04/11 - Reviewed by Eamonn Sexton
I would like to thank you for your professional and efficient help and expertise throughout the whole process of my personal injury claim. From the very first contact (which was within 2 hours of me informing your colleague Paul Bibby), through to the settlement of the claim it was great to be kept fully informed of the next steps and progress.
I will have no problem recommending you and your services again (although I hope I personally don’t have need for them
General Legal advice
18/04/11 - Reviewed by F E Owens
Firstly I will say a thank you.
I sincerely mean it when I say that if you hadn’t been so determined, focused and professional I fear that my case would of have had a different ending.
18/04/11 - Reviewed by Tony Carter
Although we spoke briefly the other day, I would just like to e mail you, to again express how satisfied and pleased I was with the convenyancing you undertook relating both to the sale of my property and purchase of my new property. Rose Finnan was extremley helpful, communicated any new developments in the first instance, and returned our (my wifes!) numerous phone calls without delay or exasperation! Undoubtedley an extremley stressful time for us was made much more bearable due in no small part to her, and indeed the rest, of your team. Please pass on my thanks once again
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