26 reviews (1/5) and information for Solex Legal Services Limited, Bromley

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1.5 stars average for Solex Legal Services Limited from 26 reviews  
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Accreditations

The Law Society Accredited - Personal InjuryThe Law Society Accredited - Conveyancing Quality

How to find us

1st Floor, Northside House, 69 Tweedy Road, Bromley, Greater London, BR1 3WA


Languages spoken Bengali, Cantonese, English, Hindi, Mandarin, Punjabi, Sylheti, Urdu 
Size of firm 4 solicitors


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Reviews

1.5 stars average for Solex Legal Services Limited from 26 reviews

Based on 26 review(s)

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Summary

5 stars   1
4 stars   1
3 stars   0
2 stars   0
1 stars   22

Legal services at this branch

  • Commercial litigation
  • Commercial property
  • Conveyancing - residential
  • Dispute resolution - civil mediation
  • Dispute resolution - commercial mediation
  • Family - general
  • Landlord and tenant - residential
  • Litigation - general
  • Personal injury
  • Private client - Probate
  • Private client - Wills


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Solex Legal Services Limited

Conveyancing/property

1 stars

27/04/21 - Reviewed by Kore

This legal firm has proven themselves to be unresponsive, disinterested and an utter shambles with regards to their current handling of our property purchase. They not only missed our completion date due to failings on their part, but appear to not actually understand the legal processes to be enacted. I will consider updating this review IF they manage to resolve the mess they have made of our case, however at this time I can only advise others not to take the gamble hoping that "it should be fine".

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Solex Legal Services Limited

Conveyancing/property

1 stars

26/04/21 - Reviewed by Ffion

Absolutely terrible company!!!! Please avoid, as it will save you a lot of time and stress by not going with them!!!! Promises are made and they never do as they say. Something that should have been completed months ago, is still in initial stages. Absolutely disgusted by their work ethic. 3.5 weeks ago they promised to send documents that day and have just found out they have only now sent them! Delaying the process even further! I wish I had paid a local company as everything would have been completed by now.

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Solex Legal Services Limited

Conveyancing/property

1 stars

30/10/20 - Reviewed by Nikki

Acted on behalf of Lloyds for straightforward remortgage which came with 'free legal services'
very poor communication-just an automated system, correspondence lacked clarity, causing unnecessary delays, had to constantly chase for things to be done
very slow to process paperwork leading to weeks of delay
Have contacted Lloyds to complain - cannot understand why they are using a company who clearly cannot deliver the service.
Incurred additional expenses due to taking months to carry out the conveyancing.
Avoid (if you can) and if they are acting on behalf of your mortgage lender consider complaining to them directly.




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09/12/20 - Response by Frankie

If you're out-of-pocket due to Solex's incompetence, complain to the legal ombudsman. I complained a couple of years ago (it was really easy), and the ombudsman awarded me £850 in compensation. I had to drop Solex and used a competent solicitor, who completed in a couple of weeks what Solex couldn't manage in months. I'm surprised Solex are still in business whilst still regularly providing a terrible service.

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27/01/21 - Response by Anonymous

I have had a very similar experience. I have waited for over 2 months for the paperwork. Called them several times and every time they told me they will send it.
Very poor communication, slow and as a result we are overpaying on our current mortgage. Avoid if possible.

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Solex Legal Services Limited

General Legal advice

1 stars

15/10/20 - Reviewed by Julie

Do Not Use This Company.
If I could have given them no stars I would have.
From the very start I emphasised that completion must take place on a specific date. Needless to say it did not.
I had to constantly chase them up and even had to suggest that it might be an idea if they actually chased things themselves. I was assured all was in place for completion only to be told that, on the day beforehand, there was "no chance of completing tomorrow and call back next week"!!!
They have cost me additional interest charges and I have not heard one word of apology from anyone.
Avoid at all costs and if your mortgage company suggests using them I would direct them to the reviews.
YOU HAVE BEEN WARNED

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Solex Legal Services Limited

Conveyancing/property

1 stars

02/10/20 - Reviewed by Julie stott

This firm should be shut down
Absolute disgrace
We are getting a remortgage and. We have sent all the documents off
To these incompetent imboseles
We get receipt of sending documents
But they keep saying they have not received the emails
They are very rude
How can operations like this be professional companies
Like a set of clowns in the circus

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Solex Legal Services Limited

Conveyancing/property

1 stars

02/10/20 - Reviewed by Keith Whalen

Do not use this business. They are utterly useless at providing any kind of support or assistance. They set me up an online Case Tracking account which was a complete waste of time. Not a single question I asked was responded to, emails likewise and calling them up was also a waste of time. At one point I talked to a lady who said at the current stage they had everything they needed from me. When I pointed out that the Case Tracking page showed a number of outstanding forms they couldn't explain why. In three months, yes THREE MONTHS they archived nothing for me. I eventually went with a local firm who solved everything from start to finish in four weeks.

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02/10/20 - Response by Julie

What a disgrace
This company are a real set of clowns
They need shutting down

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Solex Legal Services Limited

Conveyancing/property

5 stars

04/08/20 - Reviewed by Anonymous

I have just completed on a re-mortgage today through Birmingham Midshires ('BM') - the mortgage deal came with free legals and BM (along with others) use Solex Legal Services to manage the legal side of things.

Having read some of the horror stories on here, I was expecting a disastrous and negative experience - however, for me personally it was absolutely straightforward and the deal completed with ease. I received the Solex paperwork through the post 2-3 days after the mortgage was offered - I then logged in online to complete the relevant paperwork instead of posting this back to them. Naturally, whenever someone is going through a re-mortgage or a house buying process you will always want to call the legal advisors for an update - I did do this throughout the time period but I didn't have to chase. The telephone advisors were polite and gave me updates as requested.

Everything moved extremely quickly and efficiently for me personally - from the date I received the initial paperwork up to the date of completion, the full process took 2-3 weeks.

Thank you Solex!

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Solex Legal Services Limited

General Legal advice

4 stars

29/06/20 - Reviewed by Dean Stephenson

I looked to re mortgage through Lloyds & to be honest when I looked at the online reviews I was a little apprehensive, however I had absolutely no issues. I feel for those that have encountered problems but for me personally it couldn't have been a more straightforward & easy process. I made the initial enquiry with Lloyds mid May 2020 & Solex were aligned a week or so later, I received correspondence through the post to set-up my online account & start providing the required data, I did encounter some issues with the on-line questionnaire but simply worked around this by sending the required documents via email. Solex & my case handler (Danielle Capocci) were very responsive, I waited no longer than a couple of days for a response when I sent an email. I was kept up to date & informed of next steps throughout the process with my re mortgage completing on the 23rd of June, so a little over 1 month from first enquiring & completing, whilst in the middle of a global pandemic & all of the issues encountered due to Covid-19. Again not trying to take anything away from those who have had issues but for me it was a first class service & would not hesitate in using them again based on my own experience.

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Solex Legal Services Limited

Conveyancing/property

1 stars

15/05/20 - Reviewed by Anonymous

I can write whole page on this firm. They are very unprofessional and Rude. They talk to you and treat you like 2nd class citizen. The lady named MARINN SNOW is very unprofessional, rude, have no manners and don’t know how to talk to customers. My case worker whose name is TARA Drake never talk to us. Because of this firm I had sleepless and stressfull nights.
I would never use this company I've only got dragged in to it by my bank as I was Re mortgage.
this company should be struck off. Bank should never use them.
Massage to Solex please don’t reply to my feed back saying we are sorry and will investigate. We know very well from all the other feedbacks that Solex will do nothing.

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Solex Legal Services Limited

Conveyancing/property

1 stars

01/05/20 - Reviewed by Anonymous

Absolutely appalling customer service. I was recommended to Solex Legal Services by Santander when remortgaging on my house. I received no communication from them to begin with whatsoever. They then repeated to send numerous letters to me asking for a questionnaire and signed forms, which I had already returned on multiple occasions. It took me chasing them over the phone to get this rectified, when I was told 'oh yeah, we have received everything, we just haven't put it all onto the system yet'. I then had to chase frequently to get a completion date confirmed. I appreciate that things may have been delayed due to Covid-19 and the fact everyone is working from home, but this remortgage began in January and I stressed to them on multiple occasions that it would need to be completed before May, otherwise I would have to pay hefty exit fees to my current mortgage provider. Eventually, a completion date was set for the 21st of April. This date came and went with no communication whatsoever. It turned out they had done nothing with my case, so I had to chase again for a whole week. When calling, you get put in a queue and stuck on hold for around 45 minutes at least. I then got through to the same person each time, who consistently told me that my case handler (Macey Garmson) was not available and that nobody else could deal with my case. Macey, nor anyone else, responded to any emails sent and it was a constant source of worry and stress, which wasn't really needed during these times. Eventually, our remortgage was completed yesterday and, luckily, it doesn't look as though we have incurred any extra charges. However, our current mortgage providers have advised that this would have been a different story had it gone over for just 1 more day. We have now received a letter from Solex Legal Services, stating that they would not accept any responsibility for any additional charges we incur. I have never dealt with a company so incompetent and unprofessional in my life. We will certainly never be using them again, and I would recommend others to avoid!

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29/05/20 - Response by Jane

We had a similar experience which went on for 3 months and in the end I paid another solicitor to sort it out. He managed to get our money to us in under 2 weeks. Ironically we had the same case handler Macey who we never spoke to and even though we went to another firm they have still never been back in touch with us so technically our case is still open at their firm. I would urge anyone who has had them allocated as their "free" legal firm to seriously consider paying for a service from a reputable firm. The saving of £600 was certainly not worth the stress this firm caused me.

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Solex Legal Services Limited

Conveyancing/property

1 stars

21/04/20 - Reviewed by Mohammed Anwar

It has now been over a month and this firm are still holding onto surplus funds due to me. I keep getting fobbed off, nobody returns calls, just horrendous customer service. I had no choice but to deal with them as they were the lenders conveyancing firm. I'd never ever choose them if I had a choice.

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Solex Legal Services Limited

Conveyancing/property

1 stars

19/04/20 - Reviewed by Rohema Landers

They have had my case since early feb for a remortgage of a buy to let, understandable with covid19 things were going to be delayed but my case should have ex been concluded in 6 weeks, we are now into our 3 month and it still has not progress - they keep asking for the same information which I have provided several times and you cannot reach them on the phone or they do not reply to emails. I have dealt with a lot of conveyance but this is the worse to date! I expect my case will not be concluded and I will lose my mortgage and will have to begin the whole process again. Very disappointing service and should never be used.

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29/05/20 - Response by jane

I would recommend you go to another solicitor - they were allocated to us in February by Santander but in April I appointed a local solicitor and can say it was the best £600 I have paid as our money was with us within 2 weeks

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Solex Legal Services Limited

Conveyancing/property

1 stars

18/04/20 - Reviewed by Anonymous

If I could give less than one star I would. Started In March 2019, still ongoing. So many mess ups including sending the other party wrong paperwork. No / poor communication, I had to chase. Even had the bank support me to make a complaint and that didn’t improve things. I get the impression that they have too many cases

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Solex Legal Services Limited

Conveyancing/property

1 stars

13/03/20 - Reviewed by Anonymous

no service whatsoever- agree with all reviews on here- no communication , missed documents , no information about anything, online case tracking the case handler actually said " oh don't look at that, its never accurate" -- doesn't really inspire confidence does it ?? Always on hold , 10 calls ahead, whenever you phone- utter rubbish . Had to use as recommended by remortgage company

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Solex Legal Services Limited

Conveyancing/property

1 stars

11/03/20 - Reviewed by Anonymous

Terrible. Poor communication from start to finish.

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Solex Legal Services Limited

Conveyancing/property

1 stars

06/03/20 - Reviewed by Salim Mohammed

Very poor service. Don't get back to you, short staffed when you call and average wait time just to get through is 15 mins on hold and then quite rude. I had to use them due to getting a mortgage otherwise wouldn't go anywhere near them.

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Solex Legal Services Limited

Conveyancing/property

1 stars

05/03/20 - Reviewed by Austin W

Slowest and probably the most frustrating company I’ve ever used for conveyancing

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Solex Legal Services Limited

Conveyancing/property

1 stars

02/03/20 - Reviewed by Emma Wilson

Started my remortgage in November and finally completed in March!

My case handler was Danielle Capocci whom I never actually spoke to as I couldn't get through to her - each time I called there was a queue of at least 10 calls before mine. Once you do get through to someone they have a terribly unhelpful attitude. After being on a standard variable rate for 2 months because of Solex's mistakes and delays, I tried to complaint but the 'call centre' you get through to couldn't pass me through to Danielle, couldn't tell me who her supervisor was or advise me on their complaints procedure and ended the telephone call - back to number 12 in the phone queue!!

AVOID at all cost - I would advise anyone not to go with the cheapest rate just because the lender offers free legals. Go with one that will allow you to use a local solicitor even is it costs a couple of hundred pounds more. I know I wish I had!

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Solex Legal Services Limited

Conveyancing/property

1 stars

04/02/20 - Reviewed by Kirsty S

Would never recommend this company, slow, inefficient, uninterested, never respond, rude members of staff, unhelpful, need I continue! Took six months to complete a straight forward transfer of equity. Even the outgoing party's solicitors complained about how unhelful they were!

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Solex Legal Services Limited

Conveyancing/property

1 stars

31/01/20 - Reviewed by Lee

Remortguage took sooo long lost documents had to send deeds letter 5 times still not completed financial difficulties resulted in wait then refused by lender stay clear

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Solex Legal Services Limited

Conveyancing/property

1 stars

14/01/20 - Reviewed by Anonymous

8 months and counting to complete remortgage deeds letter witnessed sent 5 times lost as time went into new year had to send yet again at one stage the case was closed no Communication from them Lost all confidence in their legal ability

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Solex Legal Services Limited

Conveyancing/property

1 stars

08/01/20 - Reviewed by Smout

Appalling company, no response or communication, terribly slow to do
Anything . I thought a re-mortgage would be simple. if you are reading this seriously consider using your own conveyancer rather than using this unprofessional company.

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Solex Legal Services Limited

Conveyancing/property

1 stars

27/08/19 - Reviewed by Anonymous

Terrible! Poor communication, disorganised. Took over 3 months to complete a simple remortgage. Would not use again

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Solex Legal Services Limited

Conveyancing/property

1 stars

17/01/19 - Reviewed by Michael Gallagher

Definitely the worst solicitors we have ever dealt with. They were recommended by Lloyd's. Very difficult to communicate with. Made a simple task of removing 2 names form a deed hugely complicated and stressful and nearly 2 years later I have just found out they never finished the job.
I note that on a solicitor review site, 75% of people rated Solex as awful and an employee rating on another site was lower than that.
Solex's quoted costs seemed reasonable but actual cost turned out considerably higher as there were additional unexpected costs for the process
Definitely cannot recommend

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Compiled from data from the Legal Ombudsman website

03/04/18

Outcome: Delay, Failure to keep informed, Failure to advise
To pay compensation for emotional impact and/or disruption caused, To pay compensation of a specified amount for loss suffered

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Compiled from data from the Legal Ombudsman website

03/04/18

Outcome: Delay, Failure to keep informed, Failure to advise
To pay compensation for emotional impact and/or disruption caused, To pay compensation of a specified amount for loss suffered

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