13 reviews (1/5) and information for Solex Legal Services Limited, Bromley

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1.0 stars average for Solex Legal Services Limited from 13 reviews  
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Accreditations

The Law Society Accredited - Personal InjuryThe Law Society Accredited - Conveyancing Quality

How to find us

1st Floor, Northside House, 69 Tweedy Road, Bromley, Greater London, BR1 3WA


Languages spoken Bengali, Cantonese, English, Hindi, Mandarin, Punjabi, Sylheti, Urdu 
Size of firm 4 solicitors


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Reviews

1.0 stars average for Solex Legal Services Limited from 13 reviews

Based on 13 review(s)

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Summary

5 stars   0
4 stars   0
3 stars   0
2 stars   0
1 stars   11

Legal services at this branch

  • Commercial litigation
  • Commercial property
  • Conveyancing - residential
  • Dispute resolution - civil mediation
  • Dispute resolution - commercial mediation
  • Family - general
  • Landlord and tenant - residential
  • Litigation - general
  • Personal injury
  • Private client - Probate
  • Private client - Wills


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Solex Legal Services Limited

Conveyancing/property

1 stars

13/03/20 - Reviewed by Anonymous

no service whatsoever- agree with all reviews on here- no communication , missed documents , no information about anything, online case tracking the case handler actually said " oh don't look at that, its never accurate" -- doesn't really inspire confidence does it ?? Always on hold , 10 calls ahead, whenever you phone- utter rubbish . Had to use as recommended by remortgage company

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Solex Legal Services Limited

Conveyancing/property

1 stars

11/03/20 - Reviewed by Anonymous

Terrible. Poor communication from start to finish.

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Solex Legal Services Limited

Conveyancing/property

1 stars

06/03/20 - Reviewed by Salim Mohammed

Very poor service. Don't get back to you, short staffed when you call and average wait time just to get through is 15 mins on hold and then quite rude. I had to use them due to getting a mortgage otherwise wouldn't go anywhere near them.

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Solex Legal Services Limited

Conveyancing/property

1 stars

05/03/20 - Reviewed by Austin W

Slowest and probably the most frustrating company I’ve ever used for conveyancing

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Solex Legal Services Limited

Conveyancing/property

1 stars

02/03/20 - Reviewed by Emma Wilson

Started my remortgage in November and finally completed in March!

My case handler was Danielle Capocci whom I never actually spoke to as I couldn't get through to her - each time I called there was a queue of at least 10 calls before mine. Once you do get through to someone they have a terribly unhelpful attitude. After being on a standard variable rate for 2 months because of Solex's mistakes and delays, I tried to complaint but the 'call centre' you get through to couldn't pass me through to Danielle, couldn't tell me who her supervisor was or advise me on their complaints procedure and ended the telephone call - back to number 12 in the phone queue!!

AVOID at all cost - I would advise anyone not to go with the cheapest rate just because the lender offers free legals. Go with one that will allow you to use a local solicitor even is it costs a couple of hundred pounds more. I know I wish I had!

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Solex Legal Services Limited

Conveyancing/property

1 stars

04/02/20 - Reviewed by Kirsty S

Would never recommend this company, slow, inefficient, uninterested, never respond, rude members of staff, unhelpful, need I continue! Took six months to complete a straight forward transfer of equity. Even the outgoing party's solicitors complained about how unhelful they were!

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Solex Legal Services Limited

Conveyancing/property

1 stars

31/01/20 - Reviewed by Lee

Remortguage took sooo long lost documents had to send deeds letter 5 times still not completed financial difficulties resulted in wait then refused by lender stay clear

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Solex Legal Services Limited

Conveyancing/property

1 stars

14/01/20 - Reviewed by Anonymous

8 months and counting to complete remortgage deeds letter witnessed sent 5 times lost as time went into new year had to send yet again at one stage the case was closed no Communication from them Lost all confidence in their legal ability

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Solex Legal Services Limited

Conveyancing/property

1 stars

08/01/20 - Reviewed by Smout

Appalling company, no response or communication, terribly slow to do
Anything . I thought a re-mortgage would be simple. if you are reading this seriously consider using your own conveyancer rather than using this unprofessional company.

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Solex Legal Services Limited

Conveyancing/property

1 stars

27/08/19 - Reviewed by Anonymous

Terrible! Poor communication, disorganised. Took over 3 months to complete a simple remortgage. Would not use again

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Solex Legal Services Limited

Conveyancing/property

1 stars

17/01/19 - Reviewed by Michael Gallagher

Definitely the worst solicitors we have ever dealt with. They were recommended by Lloyd's. Very difficult to communicate with. Made a simple task of removing 2 names form a deed hugely complicated and stressful and nearly 2 years later I have just found out they never finished the job.
I note that on a solicitor review site, 75% of people rated Solex as awful and an employee rating on another site was lower than that.
Solex's quoted costs seemed reasonable but actual cost turned out considerably higher as there were additional unexpected costs for the process
Definitely cannot recommend

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Compiled from data from the Legal Ombudsman website

03/04/18

Outcome: Delay, Failure to keep informed, Failure to advise
To pay compensation for emotional impact and/or disruption caused, To pay compensation of a specified amount for loss suffered

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Compiled from data from the Legal Ombudsman website

03/04/18

Outcome: Delay, Failure to keep informed, Failure to advise
To pay compensation for emotional impact and/or disruption caused, To pay compensation of a specified amount for loss suffered

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