35 reviews (3/5) and information for Roberts Solicitors Limited, Macclesfield
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42 Jordangate, Macclesfield, Cheshire, SK10 1EW
Languages spoken English
Size of firm 3 solicitors
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03/10/19 - Reviewed by Paul D Lee on the Solent
Genuinely the best service, having purchased several properties over the years, at an unbelievably low fee.. Top stuff.. 24/7 communications, efficient and quick
05/09/19 - Reviewed by Paul
Very reasonable price and great service.
04/09/19 - Reviewed by Anonymous
To be avoided at any cost (literally!). Whilst they will likely come up as one of the cheapest options, you genuinely get what you pay for.
Proceedings are slow and there is a real sense that they don't care about your case - it's just another cash cow to be milk. Witnessed multiple administrative errors that get off the cuff responses and sometimes don't actually get addressed.
Then you get the final invoice with a multitude of surprise charges, that weren't brought to our attention during questions/clarifications, making them no longer the cheapest.
When challenged on the additional charges some are legitimate, but they "forgot" to tell you about them and others are not legitimate. When asked for evidence to support the charges, they are unable to provide any. Only a threat of a formal complaint got them removed.
Had I read the other reviews first I wouldn't have used them.
But you live and learn - I'm sharing the learning so others don't have to make the same costly mistake
10/08/19 - Reviewed by gary stevens
I have used this firm several times for my conveyancing, I also recommended many friends to use them also, not only are they are competitive with their fees, you can call them and speak to them quickly and they respond to emails right away, I am not a fan of lawyers but this firm can change my opinion, thank you Ben and your firm for your work..
06/06/19 - Reviewed by Anonymous
Really regretting going with this company. Emails ignored twice and it’s taking forever to get any movement.
Would not recommend.
16/11/18 - Reviewed by Anonymous
Avoid using these solicitor's. They always come up as one of the cheapest on the comparison sites but you get what you pay for. Had I read the other reviews first I wouldn't have used them, putting the administration errors to one side like getting names and addresses wrong, they keep on adding extra charges throughout the cause of the conveyancing process eg one chaps fee was not included within the original quote but subsequently added after, when this was challenged they said that that charge can be avoided if a cheque is issued - so why not say so and provide the option to begin with instead of changing the fees? Not all searches are included within the conveyancing quote thus even to conduct the standard searches will be payable in addition to the quotation provided. Paying the retainer incurred a Â£7 fee but yet none of this was detailed within their agreement. When you add all these up they end up not being very competitive at all! When this was challenged they came up with excuses that did not add up, and almost one month into the whole process with the concern of a potential complaint being raised they cancelled the service and returned the retainer. If all was above board and they adhered to the solicitors regulation authority about being clear and transparent on their fees then they would not have been concerned of a complaint being raised as all actions would be justified and therefore they would have nothing to worry about, but clearly they were, so they cancelled acting for us on the conveyancing transaction one month in resulting in us panicking to look for another solicitor on a Friday afternoon.
General Legal advice
18/10/18 - Reviewed by Richard Wang
Very disappointed with their service, do not try to appoint them as your home conveyance if you want the home buying process nice and easy. With them, it takes forever, the person in charge doesnâ€™t know what she is doing , nothing solid is done in perceivable time frame, overall itâ€™s very slow and you will lose your patience working with them. Itâ€™s not worth trying. Avoid this company, avoid Katy.H
30/04/18 - Reviewed by Anonymous
Painful experience, work to their timetable not yours, very keen to push additional services that attract additional charges, don't believe the people that are assigned to you are solicitors although a solicitor does review prior to exchange. It is a production line type service, very non personal. Only seem to respond to emails / phones call when they want to. Felt that priority one is to safe guard their own interests with the clients interest coming second. Online tracker was only updated when they feel like it, so cannot rely on accuracy of info displayed. They quote an initial low price for their service and then when you engage them along come the add on's - leasehold fees, additional fees for undertaking searches, fees for undertaking work quickly than snails pace etc. - overly complex pricing structure that is not fully transparent at the outset.
On the plus side they are cheap (if you can prevent the extra being added) and the transaction did complete.
In summary it felt the experience was unnecessarily drawn out and stressful.
31/05/18 - Response by Anonymous
I am having exactly the same problems. The person handling my conveyancing is rude and is always in meetings so does not answer the phone or respond to emails. I am constantly getting calls from my estate agent as they cannot contact her either and need updates
14/08/18 - Response by Anonymous
I am having the same issues. They refuse to respond to emails or calls. They are incompetent and as much use as a bucket full of holes!! Reporting them to Law Society to get their fees refunded and all the extra costs i incurred due to their incompetence. I urge others to do the same!
26/04/18 - Reviewed by Peter
Avoid! Avoid! Avoid!
We pulled out of a house purchase due to the estate agents not disclosing the property was good leasehold with defective title in the very early stages.
yet we were charged Â£500 for barely any work done by robert crossley. We never agreed to the full breakdown of the updated costs.
Money grabbing company with no personal service.
If u need advice on anythig they would reply with technical jargon which was of no help to a first time buyer such as ourselves.
Use a local firm to u instead, they may cost more but will be much more understanding and helpful.
04/12/17 - Reviewed by PJ Chen
Received really great service from Lesley Owen at Roberts Corssley Solicitors. Our transaction was complicated by various last minute issues, but Lesley always provided helping hands and very knowledgeable. She provided very good advice throughout and even responding my email despite time differences and quite often during the weekend. She also helps me for the Stamp Duty refund from the recent Budget announcement with such an efficient manner. I really appreciate her help so that my first time buy transaction completed smoothly. Thank you Lesley.
03/12/17 - Reviewed by Paul Bosley
Having put a poor review on here about previous experience in dealing with this firm I received an apologetic email from a Wayne Roberts from the company. He was very sorry to hear the service I received and had clearly gone away and completed some research into the matter and answered and addressed many of my points. He resolved my complaint very efficiently and quickly and it demonstrated that the firm do actually care and take complaints very seriously. I am satisfied that this has now been fully resolved and I thank Wayne for his professionalism. Hannah Payne who originally dealt with my purchase has helped me resolve a couple of important issues since my purchase with the Land Registry, and I have to say she was absolutely fantastic in sorting this out and kept in regular contact with me to update me on developments. Overall I am much more satisfied with things now.
17/10/17 - Reviewed by Karen Appleton
I have just used Roberts Crossley (Katy Hutchins) for the 1st time and will definately be using again. I can only say the service I received was exceptional, i was updated throughout the whole process the purchase ran very smoothly and monies were transferred by mid morning ensuring the move went well.
A big thank you to the whole team.
15/10/17 - Reviewed by P Bosley
Do not use this company under any circumstances. They were absolutely useless. Hannah Payne dealt with my case. Whilst she was always polite she would never return any phone calls, everything had to be by email. There were times I needed to speak to her over the phone to ask questions and obtain updates but she would either refuse to take the call or would just reply by email despite me just trying to call her.
I was asked to email documents to her which I did which straight away, however she lost them and I had to send them again, despite her confirming to me that she had received them. This happened several times.
Mine was a simple transaction with no mortgage or any searches, however it still took three months to complete. Hannah couldn't even update me when we were supposed to exchange contracts. She went on annual leave, and failed to update her colleagues about what stage we were at, leaving me completely in the dark. I had to make my own enquiries and calls to the people I was purchasing from to get things moving.
They are reasonably priced but I wish I had have paid abit more and used somebody local. I have since had a couple of queries since completion but yet again Hannah has failed to help or update me on anything despite me having to chase her.
They offer an overall poor service and there are far better Solicitors out there. USE SOMEONE ELSE, otherwise they will just stress you out even more and it's stressful enough moving house. They are supposed to alleviate this, however they just add to the situation.
04/10/17 - Reviewed by Patrick
Brilliant service. Our final bill was actually less than than the initial quote so we have no complaints in that regard. Five stars from me.
19/09/17 - Reviewed by Alan
Jodie Mason was amazing. So grateful to this firm for how quick they dealt with my purchase. Excellent customer service. Keep up the good work.
22/08/17 - Reviewed by Janna Finlow
Fantastic service from start to finish. All paperwork and charges were explained clearly. I contacted Zoe at the firm a few times, as with been first time buyers there were some things we didn't understand, she was quick to respond and very helpful. I felt the firms charges were good - I was provided with an estimate at the start and that was the price I paid. I was kept updated and had a client login to track progress. The process from start to finish was around 10 weeks. I couldn't recommend the firm and service we received enough. Amazing.
General Legal advice
29/06/17 - Reviewed by Anonymous
Gave a cheap quote, and it all went downhill from there. Shocking service, took months, never been so stressed due to their incompetence. All that and by the time they charge for everything else they conveniently don't quote for you'd just as well go to a competent solictor elsewhere!
Avoid like the plague unless you want delay after delay and the risk of losing your property!
05/06/17 - Reviewed by C daniel
AVOID at all costs, instructed in November, hardly anything was done, no reply to my phone calls and emails, changed solicitors in January, had to pay for this wasted time and the new solicitors, gave a 1 star as I couldn't enter 0. Please listen to the reviews, I nearly lost my property
28/04/17 - Reviewed by Hayley
Brilliant from start to finish
Great communication and particularly happy with Ben Thomas
5 star from me
25/04/17 - Reviewed by Patrick
I have used Roberts Crossley Solicitors to convey my house. They were excellent, helpful and knowledgeable. My property was difficult, because all documents and maps were not easily available. Some issues arose, but were cleared up professionally. Now I know if I want to sell my house, all documents are correct and availeable. Which is important to me for peace of mind. Conveyancing can be a tad slow. But it must be right. Thank you Roberts Solicitors. Would definitely use again. Patrick
12/04/17 - Reviewed by Nassar Ali
Avoid this solicitor at any cost because of this solicitor firm and the person who was dealing with my right to buy was Helen Tran because of her not doing the job properly I lost my right to buy and now the same property which I want to purchase under my right to buy is triple the price and that's all because of Helen Tran not communicating with the council and not supplying the relivent documentations to the council legal department as a client I have done my side with the documentations and did pass it to Helen Tran to complete the completion date with the council but she messed everything so please avoid this firm specially Helen Tran as she is not a qualified solicitor or else you will regret it for the rest of you life
07/05/17 - Response by Munirah Folayan Folami
I agree with you and the frustration you have suffered, never mind the LOSS. like you I don't believe the individual managing my business is a TRAINED SOLICITOR. Cannot spell? No updates and their protocols are not followed ... no confirmation of paperwork sent, they only speak to other solicitors when you ring and ask.
I ring Land Registry, the Sellers, the Estate agents, it has left me frustrated...
General Legal advice
10/01/17 - Reviewed by Patricia Hill
The service was excellent the solicitor was always available to me if I telephoned
Overall we were very pleased with this Company
18/11/16 - Reviewed by Darren Hough
My purchase has just gone through and yet again Helen Tran did a great job. Thank you very much Helen. I would definitely recommend this firm - a great mix of price, efficiency, and most importantly you get someone who deals with your case from start to finish not like a conveyancing factory!!
16/11/16 - Reviewed by Helen
Very Fast and efficient on my Apartment Sale. I instructed them online and received the information pack through by email the same day. My transaction was underway as soon as I returned my signed forms. I had my contract through to sign the following day!!!! The bill was exactly the same amount as I was quoted. I made them aware of the fact that it was a leasehold apartment which was included in their estimate. On the day of completion funds were paid into my bank account at lunchtime that day. I've recommended them to my work colleague who is also very impressed.
30/10/16 - Reviewed by Darren Hough
Helen Tran was great. She did a really good job on my house sale. Always ready to speak when I rang. I would use the firm again. In fact I have I am buying a property and she is instructed.
03/10/16 - Reviewed by Anonymous
I wanted to share my experience with this firm as it was particularly good and I think they deserve the credit for it. To summarise they were prompt in all their dealings, the final bill was exactly the same as their estimate and I really felt that they went out of their way to help me.
13/09/16 - Reviewed by Anonymous
Roberts Crossley Solicitors were absolutely brilliant for me. I found the staff to. be friendly and polite, getting back to me quickly after having left voicemail message for them, they also kept me up to date on the progress of buying my house. I thought The solicitor dealing with me was extremely efficient, she checked all the land registry etc documents thoroughly and highlighted to me an issue with a piece of land that I wasn't aware of, I was most grateful for her hard work. Contracts were exchanged quickly and all this was down to Roberts Crossley Solicitors hard work. I was really pleased with the service they provided.
13/09/16 - Reviewed by Craig
The quote I got from this firm was far cheaper than any other firm I approached. I used them to buy a house for me which went through swiftly. They kept me informed on the progress and looked after me, noticing some details which went on to save me a lot of money.
The final bill was as per the quote. They are helpful and professional. I would recommend them to anybody.
25/07/16 - Reviewed by Samantha Richards
AVOID AT ALL COSTS!!! When buying a house the last thing you need is a 'solicitor' expecting you to do and know everything for them... It has taken months to do a service that should of been able to be done in 4 weeks. Searches not done properly, awful when any communication. If you ask anything it seems as if you have phoned a creche and a child has answered the phone and has no idea what they are meant to do, then turns into strop mode with a disgusting attitude towards you because you asked a question and get responses like 'it's only midday''what do you expect me to do' the list goes on... and on... months into it if you Google the persons name it turns out to be a trainee that you are paying full price for. Nearly lost us the house twice because of there incompetence and ignorance. You explain the situation more than once for example going to be homeless and they just do not care and will put your case on the back burner when it should of and could of been done months ago. Chain free sale at both ends, easiest sale and move... right? ... wrong. Last minute you get asked to send original proof of ID and to post the contracts on the day before you should be moving. With no warning of course. Then 9 plus documents to read through sign and send over and when questioned they say they do not know where you should sign and to read it all. Including sellers part even though only buying. Eventually sends out one by one explaining it, but manages to attach someone else's flood report!!!! Aghhhhh!!Â I cannot stress enough to not go with this company as the whole experience has been amazingly dispicable with them. Rude, stroppy, clueless and downright disgusting service. You are advised not to act on your own behalf but with this lot you may aswell just do it then atleast you know where you stand and have not got anyone else to blame and try to push along! Plus turned out to be more expensive. AVOID AT ALL COSTS!!!!!
21/05/16 - Reviewed by Anonymous
This is the worst solicitor company you will ever deal with. It took months and months for a cash buy on a property to go through, this was only completed due to my persistent phone calls and E Mails which on most occasions were ignored. I was particularly upset with Robert Crossley because I had stated from the beginning I wanted this transaction completed by 1st April to avoid increase in stamp duty. I felt the solicitor I dealt with was not acting in my best interest at any time taking weeks and weeks to do the smallest thing, this did not happen.
The whole process was very stressful and caused me a great deal of upset.
13/04/13 - Reviewed by Alan Peters
I really can not fault this company. They were about half the price of our last solicitor. The service was second to none. A big thank you to Zoe and Helen.
16/07/12 - Reviewed by A Cheshire resident
Avoid at all costs, they avoid phone calls and even a email of complaint. Made the process of buying and selling a hose uneccessarily stressful - I am currently going through the relevant channels to officially complain about this outfit.
General Legal advice
04/04/11 - Reviewed by Sue a
I was very impressed with the service and advice from Roberts Crossley solicitors. Catharine was very helpful and I will definately use them again for all my legal requirements in the future.
04/04/11 - Reviewed by Anonymous
Just a few words to say that Rebecca was thoroughly professional and we felt that she inspired us with confidence, as although our sale was far from straightforward, she dealt with all aspects with efficiency and at times, a much needed and refreshing sense of humour!
General Legal advice
04/04/11 - Reviewed by Anonymous
We thought the process was straightforward, easy, transparent and efficient. We would definitely use Roberts Crossley Solicitors again and recommend them. Thank you to Zoe and to all involved.
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